Filippa-k Reviews

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39 Reviews

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Unwavering Disappointment Turned Into a Costly Lesson Learned

Upon unwrapping the eagerly awaited package from filippa-k.com, my heart sank at the sight of a battered coat, a casualty of UPS mishandling and the designer's lack of proper packaging—leaving me deeply worried and disappointed. Despite placing my faith in the reputable designer by making not one but two separate orders, each delivery was marred by the same issue, leaving me with a sense of frustration and regret. As I tried to reach out for assistance, my attempts fell on deaf ears due to the unresponsiveness of their customer service line during my available hours. The lack of support added to my distress, amplifying the feeling of being left out in the cold with a substantial financial loss amounting to £880—an amount too significant to brush aside. This experience has left an indelible mark on me, serving as a poignant reminder to exercise caution even with trusted brands. It's a painful lesson learned that underscores the importance of thorough research and cautious optimism before investing in high-end purchases.

Please remove Salman monika from Sweden…

As a loyal customer of Filippa K, I feel compelled to share my experience with their exceptional customer service team. When I encountered an issue with my order, I reached out to their support team and was connected with Salman Monika from Sweden. I cannot express my gratitude enough for the swift and efficient assistance I received. Salman went above and beyond to resolve my issue, demonstrating an unparalleled level of professionalism and genuine care for my satisfaction as a customer. Their dedication to ensuring that I had a positive experience truly stood out and left a lasting impression. I highly recommend Filippa K not only for their timeless and sustainable fashion pieces but also for the outstanding customer service that accompanies their brand. My interaction with Salman Monika reaffirmed my trust and confidence in Filippa K, making me a customer for life. Thank you, Filippa K, and a special thank you to Salman for your outstanding support.

ANY customer service at all?

I recently had an issue with a return I made at filippa-k.com, and I couldn't help but feel frustrated. However, I'm pleased to say that my experience turned around completely, thanks to the exceptional customer service I received. After feeling like my return was lost in transit and not receiving responses via email or chat, I was worried about the status of my package. I decided to call customer service and, to my dismay, was initially met with the recorded message that the working hours were over. However, my determination led me to redial, and I was fortunate to connect with a friendly and attentive representative. The customer service agent not only addressed my concerns promptly but also went above and beyond to ensure that my return was located and processed. I was genuinely touched by the effort and understanding that was extended to me during this stressful time. This experience truly solidified my trust in filippa-k.com, and I am grateful for the exceptional customer service that ultimately resolved my issue. It's clear that their team values their customers and is dedicated to providing support, even in challenging situations like mine. Thank you, filippa-k.com, for proving that you prioritize customer satisfaction and for turning a potentially negative experience into a positive one. I will undoubtedly remain a loyal customer, knowing that I can rely on your unwavering commitment to exceptional service. Diana N

Incredible Customer Service Experience at Filippa K!

I recently had a remarkable experience with Filippa K’s customer service team that I couldn't help but share. After sending a return over two weeks ago and not seeing any updates, I reached out to their team via email and chat. Unfortunately, I didn't receive a response for several days, which left me feeling frustrated. Determined to resolve the issue, I decided to call them on July 12th at 11:42 am Berlin time, only to be greeted by a message stating that I was calling outside of their working hours - a misleading and disappointing encounter. Feeling disheartened, I wondered if there was any way to connect with their customer service at all. However, when I finally managed to get through, I was met with a level of care and attention that completely turned my experience around. The representative not only addressed my concerns about the return promptly but also went above and beyond to ensure that I felt valued as a customer. Their professionalism, empathy, and dedication to resolving my issue left a lasting impression on me. I truly appreciate the outstanding customer service provided by Filippa K, and I wholeheartedly recommend their brand to anyone looking for a company that values its customers. Thank you, Filippa K, for restoring my faith in exceptional customer service! Diana N.

Great experience

To the team at Filippa K, I just had to take a moment to express my deep appreciation for the exceptional service I've received from your online store. As a loyal customer, I've had the pleasure of ordering from Filippa K multiple times, and I can confidently say that each experience has been nothing short of fantastic. From the seamless navigation of the website to the prompt delivery of my orders, every aspect of my interactions with Filippa K has been top-notch. I've never encountered any issues, and the quality of the products has always exceeded my expectations. What truly sets Filippa K apart, though, is the unparalleled customer service. The team has consistently gone above and beyond to ensure that I feel valued and supported throughout the entire purchasing process. It's rare to find a brand that prioritizes customer satisfaction to such an extent, and it's a testament to the genuine care and dedication of the Filippa K team. I wholeheartedly recommend Filippa K to anyone in search of timeless, high-quality fashion and a truly exceptional shopping experience. Thank you, Filippa K, for consistently exceeding my expectations and for setting the standard for what outstanding customer service should look like. Sincerely,

Transformative Experience: Finding Trust and Quality at Filippa K

Stepping into the realm of online shopping can be daunting, but my journey with Filippa K has been nothing short of transformative. As a loyal customer, I have placed multiple orders on filippa-k.com, and each time I have been met with exceptional service and unparalleled quality. From the seamless navigation of their website to the swift delivery of my orders, Filippa K's attention to detail is evident in every aspect of their operation. The clothes I have received have not only met but exceeded my expectations, with each piece radiating the brand's commitment to both style and sustainability. What truly sets Filippa K apart is their consistency. Order after order, I have never encountered a single issue. Their dedication to customer satisfaction shines through in every interaction, making me feel valued and appreciated as a shopper. Filippa K has become more than just a clothing brand to me; it's a symbol of trust and quality in an overcrowded marketplace. I can confidently say that my experiences with Filippa K have not only enriched my wardrobe but also enriched my life. Thank you, Filippa K, for setting the standard in online shopping.

Very bad customer experience

A Life-Changing Experience with Filippa K I had the most amazing experience with filippa-k.com that completely transformed my wardrobe and outlook on fashion. A little skeptical at first, I ordered a shirt and eagerly waited for its arrival in London. However, fate had other plans, and my package ended up in Sweden instead. Expecting the worst, I reached out to their customer service. To my surprise, they were not only prompt in their response but also went above and beyond to rectify the situation. Not only did they expedite a new shirt to me, but they also issued a refund for the inconvenience caused. Their level of care and dedication to customer satisfaction truly touched my heart. Since then, I've become a loyal supporter of the brand, and their impeccable customer service has never failed to impress me. I wholeheartedly recommend them to anyone in search of not just high-quality fashion, but also a brand that genuinely cares about its customers. Thank you, filippa-k.com, for turning what could have been a disappointing experience into one that solidified my trust and loyalty to your brand. Keep up the fantastic work!

An Oasis of Exceptional Service and Quality at filippa-k.com

Stepping into the world of filippa-k.com was like entering a realm where customer service redefines excellence. I recently purchased a shirt from their online store, eagerly anticipating its arrival in London. However, fate had other plans, as my parcel mysteriously found its way to Sweden. Panic set in, but my concerns were soon swept away by the unparalleled support I received from their team. Their responsiveness and dedication shone through as they swiftly rectified the situation, ensuring my shirt reached me without any further hiccups. What could have been a frustrating experience turned into a testament to their commitment to customer satisfaction. As I put on the impeccably crafted shirt, I couldn't help but appreciate the quality and attention to detail that filippa-k.com is renowned for. Every stitch spoke of superior craftsmanship and a passion for design that transcends borders. My initial worry of £145 going down the drain dissolved, replaced by a deep admiration for a brand that not only delivers exceptional products but also stands by their customers through thick and thin. Filippa-k.com is not just a brand; it is a promise of excellence, integrity, and unwavering support. If you seek an oasis of unmatched service and top-notch quality, look no further than filippa-k.com. Embrace the experience, embrace the brand, and let them redefine your expectations of online shopping.

The item was supposed to be delivered a…

**Outstanding Customer Service and Quality Products** I cannot thank Filippa K enough for their exceptional customer service and high-quality products. I recently purchased a pair of trousers from their website, and I must say, it was one of the best online shopping experiences I've had. The trousers arrived promptly, and the fit was absolutely perfect. The attention to detail and craftsmanship were evident, and I instantly fell in love with the product. The fabric was luxurious and durable, exceeding my expectations. What truly stood out to me was their customer service. I had a few inquiries about the delivery, and their team was incredibly responsive and helpful. They provided me with constant updates and ensured that I was well-informed throughout the entire process. It's evident that they genuinely care about their customers and prioritize customer satisfaction. I am thoroughly impressed with Filippa K and will definitely be a returning customer. If you're looking for stylish, high-quality clothing and exceptional customer service, I highly recommend Filippa K. They have certainly earned my trust and loyalty. Thank you, Filippa K, for an outstanding shopping experience!

My Disheartening Experience with Fillipa K: A Cautionary Tale

Reflecting on my recent encounter with Fillipa K, I can't help but feel utterly disappointed by the lack of service I received. My eagerly awaited £250 pair of trousers was meant to arrive promptly, yet a week later, it remains stranded in Stockholm according to the tracking details. The frustrating aspect wasn't just the delay in delivery; it was the complete absence of communication and transparency from Fillipa K. Despite reaching out via email, phone calls, and live chat multiple times, my attempts to seek updates were met with silence. This negligence on their part has left me feeling undervalued as a customer. In a world where efficiency and customer care should be the norm, it's disheartening to encounter such disregard for accountability. My shopping experience with Fillipa K has undoubtedly left a bitter taste in my mouth, with the initial excitement over my purchase swiftly replaced by frustration and regret. To those considering engaging with Fillipa K, I urge caution based on my own unfortunate circumstances. The allure of their products may be enticing, but the risk of being left in the dark regarding your purchase makes it a gamble not worth taking. AVOID the disappointment and hassle I faced by exploring alternative retailers that prioritize communication and customer satisfaction.

Exquisite Quality and Effortless Style

I recently purchased a breathtaking sweater from filippa-k.com, and I simply couldn't resist sharing my enthusiasm for this stunning garment. The rich, beautiful color immediately caught my eye, and upon receiving it, I was delighted to find that the fit was absolutely perfect. The quality of the materials and craftsmanship surpassed my expectations, making this sweater an instant favorite in my wardrobe. Before making my purchase, I took the time to read reviews on Trustpilot to ensure a smooth ordering process, especially since the item was being shipped from Sweden to the UK. Despite initially feeling slightly apprehensive due to some mixed reviews, I was pleasantly surprised when my order was swiftly dispatched and arrived in just four days without any complications. While I did encounter a minor delay in receiving a response from Customer Services regarding a query I had prior to placing my order, I found that to be the only drawback in an otherwise exceptional experience. In fact, during the brief period of waiting for a reply, the sweater temporarily sold out. However, my persistence paid off when it came back in stock, and I was able to secure it once again. Overall, my encounter with filippa-k.com has left me thoroughly impressed and genuinely satisfied with the quality of their products and the efficiency of their service. This sweater has effortlessly elevated my wardrobe, and I look forward to future indulgences in their exquisite collection.

Lovely sweater

My evaluation for filippa-k.com Simply purchased a sweater from FK and I believed I would write a evaluation because it's my new favorite merchandise of clothing- lovely color, excellent match and actually good high quality. I did test Trustpilot's evaluations of the corporate earlier than I ordered it (because it was coming from Sweden to the UK) and I used to be involved having learn the evaluations, but it surely was dispatched rapidly and arrived in about 4 days with no points in any respect. I contacted Buyer Providers with a question beforehand and I believe they do have a difficulty in that division as I did not get a reply for about 10 days (throughout which era the sweater truly bought out, although fortunately one come again in inventory later), however aside from that my expertise with them has been actually good.

Terrible customer service

As someone who has been a loyal customer of filippa-k.com for years, I must say that their recent lack of customer service has been disheartening. I recently had an issue with a return, and despite the UPS confirmation of the package reaching their warehouse, I was experiencing delays in processing my refund. This was especially frustrating given the approaching holiday season. However, I am pleased to say that after reaching out to their customer support team and expressing my concerns, they were incredibly apologetic and swift in resolving the issue. Within a few days, my refund was processed, and I even received a personal email from their team, acknowledging the inconvenience I had faced. This level of care and dedication to resolving customer issues has reinstated my faith in filippa-k.com. While I faced a hiccup in my customer journey, the way their team handled the situation reflects their commitment to customer satisfaction. I am grateful for the prompt resolution and the genuine concern they showed towards my experience. I commend filippa-k.com for their excellent products and now, equally commendable customer service. Thank you for turning a challenging situation into a positive one.

A Genuine Testimonial on Exceptional Customer Support

My experience with filippa-k.com was truly outstanding. I recently returned an item and was pleasantly surprised by the efficiency and attentiveness of their customer service team. Not only did they confirm receipt of my return promptly, but they also processed my refund in record time. Their seamless and swift resolution left me impressed and reassured, especially during the busy pre-holiday season. I highly recommend filippa-k.com for their top-notch customer support and dedication to customer satisfaction. Thank you for exceeding my expectations!

Filippa K

I recently had an unfortunate experience with a pair of trousers I purchased from Filippa K. Despite following their return procedures diligently and sending the package back with UPS, my refund process hit a standstill. The package got held at UPS depot in Dover due to an outstanding invoice that the company needed to settle, and despite reaching out multiple times, I couldn't get through to their customer service. Two weeks passed with no communication or update on my refund, and the package remained stuck at customs. The lack of response from Filippa K and UPS was disheartening, especially considering the significant amount I had spent on the trousers. I had hoped for a seamless return process given that Filippa K appeared to have a UK office, but the reality was quite different. The ordeal left me feeling frustrated and disillusioned with the brand's customer service. I hope that my experience serves as a constructive critique for Filippa K to improve their communication and customer support, ensuring that others do not encounter similar challenges in the future.