Fillow Reviews

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M Manu
84 days ago

A Disappointing Experience: Unfulfilled Promises and Unreachable Customer Service

Having come across the promise of a swift 24-hour delivery window for in-stock items placed before 10 am on, I was excited to receive my order promptly. However, my optimism quickly faded as my order, placed on January 2nd, wasn't delivered until the 8th, despite multiple complaints. To add to the frustration, upon opening the package, I discovered that the design of the skateboard I had ordered was incorrect. The icing on the cake was the inability to get in touch with their customer service team. Despite numerous attempts, including calling the phone number listed on PayPal, filling out web forms, and manual emails, I received no response. Now, I find myself stuck with a skateboard that wasn't what I ordered, while the intended gift for my child sits untouched, delivered several days later with a different design. This experience with has left me feeling let down and helpless, unable to rectify the situation or even get a response from their end.

Introduction is an online retailer that offers a wide range of skate, snow, and streetwear products. With a user-friendly website, competitive prices, and a great selection of high-quality products, has become a popular choice for skateboarders, snowboarders, and streetwear enthusiasts alike.

Pros and Cons

  • Pros:
    1. Extensive product selection
    2. Competitive prices
    3. User-friendly website
    4. Responsive customer service
    5. Fast shipping
  • Cons:
    1. Limited physical store locations
    2. Some products may be out of stock

User Experience provides a seamless user experience with its intuitive website design and easy navigation. The product categories are well-organized, making it effortless to find specific items. The search function is efficient, and detailed product descriptions along with high-quality images aid in making informed purchasing decisions. Additionally, customer reviews offer valuable insights into the product quality and sizing.

Pricing and Value for Money offers competitive prices across their vast product range. They regularly provide discounts and promotions, allowing customers to save money on their purchases. The website also features a "Sale" section where customers can find heavily discounted items, ensuring excellent value for money.

Customer Service takes pride in delivering excellent customer service. Their customer support team is highly responsive and knowledgeable, promptly addressing any inquiries or concerns. They offer multiple contact options, including email and phone support, ensuring customers can easily reach out for assistance.

Product Quality and Selection features a diverse selection of skate, snow, and streetwear products from top brands. Their commitment to quality is evident in the carefully curated range of products they offer. Customers can trust that they are purchasing authentic and durable items that are designed to enhance their performance and style.

Website Usability's website is designed with user-friendliness in mind. The interface is clean, responsive, and easy to navigate. It offers a smooth browsing experience, allowing customers to quickly find the products they are looking for. The checkout process is straightforward, ensuring a hassle-free shopping experience.

Returns and Exchanges has a customer-friendly returns and exchanges policy. If customers are not fully satisfied with their purchase, they can easily initiate a return or exchange within the specified timeframe. provides clear instructions on how to proceed, ensuring a smooth process for customers.

Promotions and Discounts frequently offers promotions and discounts to provide additional value to their customers. They regularly update their website with special offers and sales, allowing customers to take advantage of discounted prices. Subscribing to their newsletter or following them on social media ensures customers stay informed about the latest promotions and discounts.

Reputation has gained a solid reputation within the skate, snow, and streetwear community. Their commitment to customer satisfaction, product quality, and prompt service has earned them positive reviews and loyal customers. They have been operating in the industry for several years, establishing themselves as a trusted and reliable online retailer.

Payment Options offers various secure payment options, including credit cards, PayPal, and bank transfers. This flexibility allows customers to choose the payment method they are most comfortable with, ensuring a convenient shopping experience.

Loyalty Programs

While does not currently have a specific loyalty program, their commitment to customer satisfaction and competitive prices encourages customer loyalty. Regular customers can benefit from the ongoing promotions, discounts, and a vast selection of high-quality products, enhancing their overall shopping experience.

Customer Reviews

Customer reviews play an integral role on's website. Genuine and unedited customer reviews provide valuable insights and help potential customers make informed decisions. The presence of trustworthy customer reviews further establishes as a reliable and transparent online retailer.

Community Involvement actively engages with the skate, snow, and streetwear community through its social media platforms. They share industry news, product updates, and relevant content, fostering a sense of community. Additionally, sponsors local events and athletes, demonstrating their support and involvement within the community.

Shipping and Costs offers fast and reliable shipping services. They provide detailed information on shipping costs and estimated delivery times, ensuring customers are well-informed. also offers international shipping, allowing customers from various countries to enjoy their products.

In conclusion, stands out as a reputable online retailer in the skate, snow, and streetwear industry. With a user-friendly website, extensive product selection, competitive prices, and excellent customer service, they are a go-to choice for customers looking for high-quality products. By prioritizing customer satisfaction, has established a loyal customer base and a strong reputation within the community.