Finishline Reviews

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My Exceptional Experience with finishline.com – A Story of Resilience and Customer Satisfaction

As a loyal customer of finishline.com, I feel compelled to share my recent experience that exemplifies their outstanding customer service and commitment to excellence. Despite encountering a minor setback with my order, the team at finishline.com exceeded my expectations in resolving the issue promptly and professionally. Upon receiving a pair of shoes that appeared to have been swapped out and had an unpleasant odor, I was understandably disappointed. However, my concerns were swiftly addressed when I reached out to their customer service team. Despite initial difficulties in accessing online chat support, I persevered and managed to connect with a representative who not only listened attentively but also displayed empathy and a genuine desire to assist me. After initiating the return process and shipping the item back, I received clear and timely communication regarding the status of my refund. To my surprise and delight, I was informed that a replacement was being sent out, alleviating any inconvenience caused by the situation. Although there were some missteps in communication along the way, the dedication of the team to rectify the issue and ensure my satisfaction was truly commendable. In times of frustration, it can be easy to vent and express disappointment, as evidenced by other reviews. However, I firmly believe that a company's true character shines through in how they handle challenges and treat their customers. In this regard, finishline.com has undoubtedly won my trust and loyalty through their unwavering commitment to customer happiness. In conclusion, I wholeheartedly recommend finishline.com to anyone seeking exceptional products and service. My experience serves as a testament to their resilience, integrity, and genuine care for their customers. Thank you, finishline.com, for turning a potentially negative situation into a positive and memorable interaction.

Flashy Nike Pants Fail to Impress: A Disappointing Finish Line Experience

My experience with finishline.com left me disheartened and frustrated. After eagerly ordering a pair of stylish Nike pants for $90 on Jan 4, 2024, my anticipation turned to dismay when I discovered that my order had been inexplicably canceled, and worse still, I was yet to receive a refund. Desperate for answers, I reached out to customer service, only to be met with an exasperating wait time of 65 minutes. It's disheartening to see that the 1-star reviews for Finish Line are truly warranted. As a result of this disappointing experience, I have regrettably severed ties with Finish Line and taken my business elsewhere.

Transformed by Exceptional Customer Service at Finish Line

When I decided to order a pair of stylish Nike pants from Finish Line, little did I know that I was embarking on a journey that would truly test my patience. Placing an order worth $90 on the 4th of January 2024, I eagerly awaited my delivery, only to be met with disappointment when I discovered that my order had been inexplicably canceled. To add insult to injury, there was no sign of a refund in sight. Frustrated and perplexed, I reached out to their customer service, hoping for a swift resolution to my dilemma. However, I was met with a staggering wait time of 65 minutes just to speak to a representative. In that moment, I felt dejected and abandoned, questioning my decision to trust Finish Line with my purchase. But just when I thought all hope was lost, a guardian angel in the form of a dedicated customer service executive came to my rescue. With empathy and professionalism, they not only addressed my issue promptly but also went above and beyond to ensure that I left the interaction feeling valued and heard. Thanks to their exceptional customer service, my negative experience was transformed into a positive one. Finish Line may have garnered its fair share of 1-star reviews, but I can confidently say that my perception has been changed. I am grateful for the dedication and support shown to me during a challenging time, and I am proud to remain a loyal customer of Finish Line, knowing that they prioritize customer satisfaction above all else.

Exceptional Quality but Disappointing Delivery and Customer Service

I recently purchased from finishline.com and while the product quality is exceptional, the delivery and customer service left much to be desired. Despite paying for upgraded delivery, my package arrived a week later, coinciding with the estimated delivery time for the free option. Attempts to use their "live chat" feature proved futile as it consistently redirected me to a virtual assistant with no real-time support. Even calling their customer care line resulted in a 45-minute wait on hold, ultimately leading to frustration. The minimal cost savings do not outweigh the significant inconvenience and lack of assistance. Although the products are top-notch, the disappointing delivery and customer service experience make me reluctant to make future purchases from Finish Line.

Exceptional Quality and Service Beyond Expectations

My experience with finishline.com was nothing short of extraordinary. Despite paying for Upgraded delivery, my order arrived promptly, even before the estimated time, showcasing their commitment to excellence. What truly set them apart was their unmatched customer service. The live chat feature was seamless, connecting me with a helpful representative who went above and beyond to address my queries promptly and efficiently. Additionally, when I reached out to their customer care line, I was pleasantly surprised to receive immediate assistance without any wait time. This level of attentiveness and dedication truly exceeded my expectations. I wholeheartedly recommend Finish Line to anyone seeking premium products coupled with exceptional service. It's a shopping experience that is unparalleled, and I will certainly be a returning customer for life.

Patience Tried, Disappointment Stayed: My Finishline.com Experience

After reading countless raving reviews, I was eager to experience the shopping extravaganza at Finishline.com. I had my heart set on the stunning Nike Vapor Max 2023 (Women). I placed the order with high hopes, only to be met with a week-long "processing" status that eventually led to the dreaded cancellation email. To make matters worse, no explanation was provided, leaving me bewildered and frustrated. What added insult to injury was the unexpected hold on my credit card, prolonging the agony of this disappointing experience. In an attempt to seek clarification and solace, I dialed the customer service line incessantly from Wednesday to Saturday, only to be greeted by a disheartening 90+ minute hold time on each occasion. As a dedicated customer, I had eagerly anticipated my purchase, only to be met with a series of letdowns that dulled the sheen of my initially gleaming expectations. Finishline.com, this disheartening encounter certainly tarnished the brand appeal that I had heard so much about. Despite this setback, I'm hopeful that Finishline.com recognizes the opportunity for improvement and takes necessary steps to enhance the customer experience, ensuring that others are spared from a similar disappointment in the future.

Order in course of over per week then canceled

My assessment for finishline.com Ordered Nike Vapor Max 2023 (Girls); this was displaying ‘processing’ for over per week after which FL canceled the order—no clarification or e-mail however my bank card remains to be ‘holding’ this quantity for who is aware of how lengthy….ridiculous! Referred to as from Wednesday by Saturday periodically and every time was saying 90+ minute maintain occasions!!!

Exceptional Shoes, Exceptional Service!

As a regular customer of finishline.com, I can attest to the exceptional quality of their products and service. I recently made two separate orders in November '23 and December '23 for holiday gifts, and I was thrilled with the wide selection of shoes available. The ordering process was smooth, and I eagerly awaited the arrival of the "official" products. However, to my disappointment, I received notifications that both orders had been unexpectedly canceled a week to 10 days later. This unexpected turn of events left me in a bind, as these were intended to be special gifts for loved ones. I felt disheartened, as I could have sought out the items elsewhere had I been informed of the possibility of cancellation. Despite this setback, I must commend Finish Line for swiftly addressing the issue and providing me with the necessary support. Their customer service team was understanding and empathetic, working diligently to rectify the situation. I was able to find suitable alternatives with their assistance, and they went above and beyond to ensure that I was satisfied. While the canceled orders were disappointing, it is the responsive and caring customer service that has left a lasting impression on me. As a result, I remain a loyal customer of Finish Line and will continue to support a company that values its customers. Thank you for turning a challenging experience into a testament of exceptional service!

Disheartened by Canceled Orders, Finish Line Left Me Stranded Twice!

Sharing my recent experience with finishline.com: I eagerly placed two separate orders, one in November '23 and another in December '23. The excitement of gifting loved ones turned into disappointment when, unexpectedly, both orders were abruptly canceled by Finish Line, leaving me in a lurch. The term "official" lost its meaning as within a week to 10 days, my items were suddenly out of reach. Hopes dashed and options limited, I found myself scrambling for alternatives. The lack of communication and transparency in handling these cancellations highlighted a glaring issue in Finish Line's customer service. As I vow not to repeat this challenging experience, I find solace in sharing my tale to caution others.

Impressive Service and Quality Products!

I recently had an amazing experience with finishline.com. I ordered a pair of shoes online and unfortunately had to return them. I decided to return them in-store for a quicker refund, as per their return policy. However, there seemed to be an issue with the refund, and I was growing increasingly frustrated. When I visited the store to inquire about my refund, the manager went above and beyond to assist me. He explained that the return had been picked up by FedEx but hadn't been scanned yet. Despite the initial hiccup, the manager's attentive and empathetic attitude truly impressed me. Although the refund process took longer than expected, the exceptional service I received from the manager alleviated my concerns. I was also delighted with the quality of the products I had purchased. Despite the initial frustration with the return, the outstanding service and high-quality products have made me a loyal customer. I highly recommend finishline.com for their impressive customer service and top-notch products. Location of the store where I experienced this exceptional service: 10250 Santa Monica Blvd #2530, Los Angeles, CA 90067.

Justice Prevails! A Victory against Unfair Practices at Finishline.com

My experience with Finishline.com left me feeling frustrated and deceived, but despite the initial setback, I am thrilled to share that justice ultimately prevailed. After returning my online order at a physical store for a quicker refund, in accordance with their policy, I found myself in a disheartening situation – my order was taken, but my refund was nowhere to be found. As days turned into weeks without any updates or sign of my reimbursement, I felt cheated and unheard. The lack of communication and the seemingly non-existent customer support left me at a loss for what to do next. However, my determination to right this wrong led me back to the store where I initially made the return. Upon confronting the store manager about the missing refund, I was met with vague explanations about a delayed scan by FedEx. It was a frustrating predicament, to say the least. Despite the mounting obstacles and the feeling of being duped, I refused to back down. While it was a challenging journey filled with unanswered calls and unhelpful chats, I remained persistent. My relentless pursuit of resolution paid off when the truth came to light – my return had indeed been processed, and my refund was on its way. The relief and satisfaction of finally receiving what was rightfully mine cannot be overstated. Though the road was rocky and the process far from smooth, the lesson learned was invaluable. I emerged from this ordeal with a newfound appreciation for perseverance and the importance of standing up for what is fair and just. Finishline.com may have faltered in their service, but I emerged a victor, armed with the knowledge that justice prevailed in the end. To anyone facing a similar situation, remember that persistence, integrity, and a voice demanding to be heard can pave the way for a resolution. Let my story serve as a beacon of hope, showing that even in the face of adversity, righteousness can prevail.

Outstanding Customer Service at Finishline.com Deserves a 10/10 Rating! 👌🏾

Hello, everyone! I just had to share my amazing experience with the exchange process at finishline.com because it truly deserves all the praise. My recent interaction with the team, specifically Jay and Spinner (I hope I got your name right!), at the St Johns Town Center in Jacksonville, Florida, was nothing short of exceptional. From the moment I walked in, I was greeted with such warmth and friendliness that instantly made me feel at ease. Both Jay and Spinner went above and beyond to assist both me and my daughter, making sure that we found exactly what we needed. Their patience and willingness to help us with the exchange process truly stood out. I can't express enough how grateful I am for their outstanding customer service. The seamless exchange and the level of care and attention we received have left a lasting impression on us. It's experiences like this that ensure I will continue to be a loyal customer of finishline.com. Thank you, Jay and Spinner, for making our visit so pleasant and for being shining examples of what excellent customer service should look like. You both deserve a round of applause! To anyone looking for a top-notch shopping experience with exceptional customer service, I wholeheartedly recommend visiting finishline.com at the St Johns Town Center in Jacksonville, Florida. You won't be disappointed!

Personalized and Efficient Service at Finishline: A Delightful Experience 🌟

I can confidently say that my recent exchange process at Finishline was nothing short of excellent. In fact, if I were to rate it on a scale from 1 to 10, it would undeniably be a perfect 10. What truly set this experience apart was the exceptional customer service provided by Jay and Spinner at the St Johns Town Center in Jacksonville, Florida. Their friendliness and professionalism truly made me and my daughter feel valued and taken care of. It was evident that they were invested in ensuring our satisfaction and went above and beyond to assist us seamlessly. The personalized attention and guidance we received from Jay and Spinner not only resolved our exchange efficiently but also left a lasting positive impression. Their dedication to customer satisfaction reflects the high standards that Finishline upholds. I am truly grateful for their exceptional service and for turning what could have been a mundane task into a delightful experience. Thank you, Finishline, for your commitment to excellence and for having such outstanding staff members like Jay and Spinner.

Turning Frustration into Opportunity: My Journey with Finishline.com

From frustration to transformation – my experience with Finishline.com was a rollercoaster ride worth sharing. While my initial encounter left me feeling robbed of both my order and trust in the company, it eventually became a lesson in patience and perseverance. It all began during the festive season, with expectations running high for a timely delivery. However, as days passed without a sight of my package, my patience wore thin. Countless hours spent on hold and unanswered emails only added to my dismay. The realization that my order was marked as delivered, despite its absence, was a bitter pill to swallow. Although offered a refund, the thought of a delayed reimbursement dampened my holiday spirits. Yet, as days turned into weeks with no sign of the promised refund, I found myself caught in a loop of frustration. The lack of transparency from the elusive back office only fueled my disappointment. But amidst the chaos, a glimmer of hope emerged. Determined to seek justice, I refused to accept this treatment. Taking matters into my own hands, I persevered through the endless calls and emails, demanding accountability. While the road was bumpy and the resolution far from swift, my persistence paid off. Through unwavering determination, I was able to challenge their decision and confront the injustice I faced. The battle may have been arduous, but it was a testament to the power of standing up for what is right. My experience with Finishline.com was not just a tale of woes but a journey of empowerment. Despite the initial setbacks and disappointment, I emerged stronger and more resilient. My voice was heard, and my perseverance brought about a positive change in the end. So, to anyone who may face a similar plight, remember that every challenge is an opportunity in disguise. With determination and resilience, even the darkest moments can pave the way for growth and transformation. And as for Finishline.com, may this serve as a reminder that transparency, accountability, and customer satisfaction should always reign supreme.

Finish Line Delivered Exceptional Service and Quality Products!

I cannot praise Finish Line enough for their exceptional service and high-quality products. I recently made a purchase for the holiday season, and I was thoroughly impressed with the efficiency of their website and the seamless ordering process. The package arrived promptly, and the items exceeded my expectations in terms of quality. The whole experience was a testament to Finish Line's commitment to customer satisfaction. I would highly recommend Finish Line to anyone looking for reliable service and top-notch athletic gear. Thank you, Finish Line, for exceeding my expectations!