Finisterre Reviews

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58 Reviews

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In the Clothing Store category

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M Murray Lippiatt
47 days ago

Astonishing Returns Experience Beyond Expectations

Reflecting on my recent interaction with, I must commend their exceptional returns process. While facing an issue with a faulty product, I reached out to their customer service team. To my surprise, within a mere 7 minutes, I received a prompt response assuring me of a replacement on its way and guiding me on the return process. This level of efficiency and care truly touched my heart. What struck me the most was the company's dedication not only to resolving my concern swiftly but also ensuring that the faulty item finds a new purpose through reskinning for a voucher. This thoughtful approach left me deeply impressed, knowing that even flawed products will be repurposed responsibly. has exemplified remarkable service that goes above and beyond, earning my unwavering trust and loyalty.
R Richard Tyler
47 days ago

Redefining Customer Care: Finisterre Goes Above and Beyond!

Purchasing a high-quality coat from was an investment I made, expecting exceptional durability. However, after 14 months, a seam issue appeared, leaving me disappointed. I reached out to their team, anticipating a runaround for repairs. To my surprise, Hayley and the team responded promptly with genuine concern and offered a repair or replacement option. Having undergone two years of challenging chemotherapy treatments, staying warm was crucial for me. Opting for a quick replacement over a repair, I was amazed by their efficiency. I reluctantly sent my coat back and, before I knew it, a new one was on its way. Their exceptional service surpassed my expectations. In a world where customer service often falls short, Finisterre stands out for their unparalleled care and empathy. My loyalty to their brand is unwavering, thanks to Hayley's team's outstanding support. Thank you, Finisterre, for not only keeping me warm but also warming my heart with your kindness. I wholeheartedly recommend Finisterre to anyone looking for top-notch products and exceptional service.
S Stoffer
49 days ago

Unwavering Quality and Ethical Commitment: A Customer’s Perspective

I cannot help but express my admiration for Their product quality is simply impeccable. Every piece I've received has exceeded my expectations in terms of durability and comfort. Moreover, their unwavering commitment to sustainability and ethical practices has earned my utmost respect. It's truly inspiring to see a company not only deliver exceptional products but also uphold strong ethical values. I highly recommend to anyone who values both quality and integrity in the products they invest in.
K Katy C
49 days ago

Exquisite Apparel and Exceptional Service: A Testimonial from a Delighted Customer

As a loyal patron of, I have nothing but praise for their exquisite apparel and exceptional customer service, particularly at the Bath store. During a visit in Autumn, Adam assisted me in choosing the perfect birthday gift for my sister-in-law. She was elated with her stunning nimbus jacket and cozy mora jumper in alpine green, a testament to Finisterre's impeccable quality and style. Recently, both Taran and Adam went above and beyond in helping me select a special birthday present for my brother, ensuring a memorable and thoughtful gesture that I am eagerly awaiting to surprise him with. Finisterre not only offers beautifully crafted ethical clothing but also provides unparalleled customer care that truly sets them apart. I wholeheartedly recommend this brand to anyone seeking both style and sustainability. Heartfelt thanks from a delighted customer, Katy.
R Rina
53 days ago

Exceptionally Stylish Attire: A Worthwhile Investment

Embarking on a quest for quality attire led me to, where I discovered an array of beautiful clothes that exuded elegance with durability. Each garment appeared to be meticulously crafted, intertwining style and sturdiness seamlessly. Upon delving into their collection, I was mesmerized by the intricate details and superior craftsmanship evident in every piece. The attire I ordered not only met but exceeded my expectations, showcasing a distinct blend of sophistication and resilience. Despite being located in the US, I was pleasantly surprised by the swift arrival of my orders, a testament to their efficient shipping process. This seamless experience reinforced my confidence in, establishing them as a reliable source for premium apparel. In conclusion, my encounter with left me in awe of their exceptional clothing line, embodying a perfect fusion of elegance and endurance. I am delighted to have found a brand that not only meets but surpasses my standards for quality attire.
D Daniel Weeks
55 days ago

Exemplary Customer Care: A Game-Changer Experience

Embarking on my online shopping journey with, I was met with exceptional customer service that transcended my expectations. A bond formed last year with a beloved jacket was tested by an unforeseen issue, prompting me to reach out to their Customer Services team. The response was nothing short of extraordinary – swift, precise, and remarkably generous in its resolution. Every interaction with the team felt like a warm embrace of support and dedication. Their seamless handling of my concern not only resolved the issue efficiently but also left me in awe of their commitment to customer satisfaction. The entire experience was a testament to the ethos of unparalleled service that resides at the core of My heartfelt gratitude goes out to the entire team for not just resolving a problem but for turning it into a shining example of customer care done right. To, thank you for reminding me that exceptional service is not just a notion but a living, breathing reality that sets you apart in the world of online shopping.
A Anne Thorne
55 days ago

A Culture of Care Beyond Expectations

In my journey with Finisterre, I have experienced a level of customer care that goes beyond mere words. As a loyal customer for years, I have always admired the quality and durability of their products. When faced with an issue regarding a waterproof jacket I had purchased years ago, their response left me truly speechless. Upon contacting their team about a failed zipper on my jacket, they not only responded promptly but went above and beyond. Without hesitation, they replaced my aging jacket with a brand new version, showcasing their commitment to customer satisfaction and brand integrity. This act of generosity and efficiency speaks volumes about the ethos that Finisterre embodies. It's reassuring to know that behind their exceptional products lies a company culture rooted in genuine care and respect for their customers. Thank you, Finisterre, for proving that actions indeed speak louder than words.
C Catherine Park
62 days ago

Really good company

My review for Really good company. I had an issue with the sizing of a purchase recently and they responded immediately. They came up a couple of solutions and dealt with the situation in a professional and honest way. Customer service is everything and means that i will continue to use this great company.
E Emily
67 days ago

A Sustainable Fashion Oasis: Finisterre Delivers Eco-Friendly Excellence

From the moment I discovered Finisterre, I knew I had stumbled upon something truly special. Their commitment to sustainability and environmental consciousness instantly resonated with me, aligning perfectly with my values. As a loyal customer for over four years now, I have been consistently impressed by the brand's dedication to crafting high-quality products that stand the test of time. My collection of Finisterre jumpers, some as old as four years, continues to earn me compliments thanks to their timeless style and impeccable condition. The care and attention put into their production is evident, ensuring that each piece not only looks great but also lasts a lifetime. In the rare instance that I encountered an issue with a pair of leggings, Finisterre's customer service team went above and beyond to swiftly resolve the issue, leaving me astounded by their commitment to customer satisfaction. While Finisterre's products may be priced at a premium, the investment is undoubtedly worth it. The superior quality, ethically sourced materials, meticulous craftsmanship, and top-notch customer service all contribute to a shopping experience that surpasses expectations. Each purchase from Finisterre provides me with the dual satisfaction of owning a durable, stylish product and supporting a brand that prioritizes sustainability and eco-conscious practices. As I eagerly anticipate many more years as a Finisterre customer, I am grateful to have found a brand that not only meets but exceeds my expectations in every aspect. Thank you, Finisterre, for setting the standard in sustainable fashion and for consistently delivering excellence.
L L Gillman
69 days ago

Heartwarming Assistance and Exceptional Service

Reflecting on my recent experience with, I am compelled to share my heartfelt gratitude. In a moment of distress, having mistakenly ruined my husband's beloved fleece, I reached out to their customer service team, hoping for a miracle. What ensued was beyond my expectations. Their representative swiftly located the last remaining piece in the Exeter store, a beacon of hope amidst my despair. Despite it being close to closing time, the staff went above and beyond to assist me in securing the sought-after fleece. Their dedication and kindness shone through every interaction, offering not just a product but a lifeline. Thanks to their unwavering support, a new fleece is now making its way to me, bridging the gap left by my unintended mishap. The fact that this replacement comes at the sale price speaks volumes about their commitment to customer satisfaction. Finisterre's impeccable service not only salvaged a cherished item but also restored my faith in genuine care and support within the realm of online shopping. This experience stands as a testament to their ethos of going the extra mile for their patrons, turning what could have been a loss into a heartwarming victory. My heartfelt thanks to the entire team at for their exceptional service and for embodying the true spirit of customer-centricity. Your kindness has left an indelible mark, and I am forever grateful for your timely assistance.
B Blunderhubby
69 days ago

Embracing the Beauty of Vellus Parka: A Tale of Sizing Woes

Diving into the enchanting world of outdoor apparel, I stumbled upon Finisterre during a visit to Holt. Their Vellus insulated waterproof parka caught my eye, and without second thoughts, I opted for the last Small Blue one on sale, craving a splash of color in my outdoor wardrobe. The online purchase was seamless, weaving the promise of coziness and style into the transaction. Anticipation soared as the package arrived, eager to envelop myself in warmth and protection. As I slipped into the parka, a wave of disappointment washed over me - it was too small, a mismatch to my expectations. Reluctantly, the parka journeyed back to Finisterre for a refund. Despite the sizing setback, the simplicity of the return process shone bright, adding a glimmer of ease to the bittersweet experience. Although my Vellus Parka story ended with a sizing hiccup, the allure of Finisterre's offerings and the graceful handling of returns ensures that my outdoor escapades will continue, albeit with a different jacket by my side. Here's to celebrating the beauty of Vellus Parka while navigating the nuances of sizing with grace and understanding.
N Nessa Wrafter
73 days ago

Exceeding Expectations: A Love Letter to Finisterre

When it comes to customer service, Finisterre truly shines like a five-star beacon in a sea of brands. From the moment I reached out with a query, I was met with not just helpful responses, but genuine warmth and dedication to resolving any issues. The people behind Finisterre don't just see it as a job; they see it as a mission to ensure their customers are happy. What sets Finisterre apart is their unwavering commitment to excellence. Every interaction with them leaves me feeling valued and appreciated. It's rare to come across a brand that not only delivers on its promises but goes above and beyond to make you feel like a cherished part of their community. It's not just about sorting out problems; it's about doing so with a smile and a genuine desire to help. This level of care and attention is what makes me a loyal fan of Finisterre. Their dedication to providing top-notch service is truly commendable and sets them apart as a brand that is not just about selling products, but about building relationships. In a world where customer service can often feel like an afterthought, Finisterre stands out as a shining example of how it should be done. I love this brand not just for their high-quality products, but for the incredible people behind the scenes who make every interaction a delightful experience. Thank you, Finisterre, for setting the bar high and exceeding all expectations!
C Claire, Co.Cork
75 days ago

Exemplary Customer Care at Its Finest

Let me share my remarkable experience with that truly showcases their flawless customer service. Recently, I encountered a hiccup with a return due to misplacing my postage receipt, prompting me to reach out to their customer service team. To my delight, Jack and his team demonstrated unparalleled dedication and support. Despite it being my oversight, they graciously and diligently went the extra mile to track down my package. Their exceptional service not only resolved the issue seamlessly but also highlighted their integrity and respect towards customers, refusing to exploit any mistakes made on my part. This outstanding level of care and commitment has undoubtedly earned my trust and loyalty, leaving me with a sense of security for all future purchases with Finisterre. I wholeheartedly recommend Finisterre to anyone seeking not just high-quality products, but also a company that prioritizes and values their customers with such genuine sincerity.
76 days ago

Finisterre: Where Customer Care Exceeds Expectations

From the moment I discovered Finisterre, I knew I had found a brand that resonated with my values. Their commitment to quality and sustainability speaks volumes, and I have been a loyal customer for many years. Recently, I had the pleasure of experiencing their exceptional customer service firsthand. When faced with an issue, I reached out to their customer service team, and I was truly amazed by their responsiveness and willingness to go above and beyond to assist me. Their genuine care and dedication left a lasting impression on me, showcasing the true essence of what sets Finisterre apart. I cannot sing their praises enough. Finisterre is not just a company; it is a community built on integrity, passion, and a genuine desire to make a difference. Thank you, Finisterre, for consistently exceeding my expectations and for being a beacon of excellence in the world of sustainable fashion.
76 days ago

A Modern Masterpiece: Exemplary Service Matched with Genuine Care

As a seasoned online shopper, I have encountered my fair share of disappointments when it comes to customer service. However, my recent experience with has been nothing short of exceptional. From the moment I navigated their website to the post-purchase support, I was met with a level of care and attention reminiscent of a bygone era. Finisterre seamlessly marries 21st-century technology with good old-fashioned customer service values. Their staff goes above and beyond to ensure that not only are your needs met but that you walk away feeling valued and understood. It's rare to come across a brand where the employees are as passionate about their customers as they are about their products. I must applaud Finisterre for setting a gold standard in customer care. Their dedication to delivering a personalized and memorable shopping experience is truly commendable. I wholeheartedly recommend this brand to anyone seeking both high-quality products and a human touch in their interactions. Thank you, Finisterre, for reminding us that in a digital age, genuine care and attention still reign supreme.

Introduction is a leading online retailer that specializes in sustainable and functional outdoor clothing and accessories. With a commitment to environmental responsibility, the company offers a wide range of products that are designed for active individuals who appreciate both style and durability.

Pros and Cons

  • Pros:
    • High-quality and ethically-made products
    • Focus on sustainability and environmental responsibility
    • Stylish and functional designs
    • Excellent customer service
    • Community involvement and commitment
  • Cons:
    • Slightly higher price range
    • Limited product selection compared to some competitors

User Experience

The website provides a seamless user experience with its intuitive navigation and well-structured layout. Users can easily browse through categories, view product details, and make purchases without any hassle. The search functionality is efficient and assists in finding specific items quickly.

Pricing and Value for Money offers products at a slightly higher price point due to their commitment to sustainable practices and high-quality materials. However, customers can be assured that they are investing in durable and ethically-produced items that will stand the test of time. The overall value for money is excellent considering the durability, functionality, and eco-friendly nature of each product.

Customer Service

The company's customer service is exceptional, providing prompt and helpful assistance. Their dedicated support team is readily available to address any queries or concerns via email or phone. Returns and exchanges are handled efficiently, ensuring customer satisfaction throughout the buying process.

Product Quality and Selection prides itself on delivering products of exceptional quality. Each item is meticulously crafted using sustainable materials that minimize environmental impact. While the product selection may be relatively limited compared to some competitors, it is evident that each product has undergone rigorous testing and is built to withstand outdoor adventures.

Website Usability

The website's usability is outstanding, providing a clean and visually appealing interface. The easy-to-navigate menus, clear product descriptions, and detailed sizing information contribute to a convenient shopping experience for customers.

Returns and Exchanges offers hassle-free returns and exchanges. If customers are unsatisfied with their purchase, they can avail themselves of the company's generous return policy within a specified timeframe. The process is straightforward, ensuring customer satisfaction and peace of mind.

Promotions and Discounts occasionally offers promotions and discounts to provide additional value to its customers. These offers may include seasonal sales, limited-time discounts, or promotional codes. Customers can save money while still enjoying the brand's high-quality products.

Reputation has built a strong reputation in the outdoor clothing industry for its commitment to sustainability and ethical practices. The brand's dedication to creating durable and stylish products resonates with environmentally-conscious individuals, and their positive reputation among customers and industry experts is a testament to their credibility.

Payment Options accepts a variety of payment options, including major credit cards, debit cards, and PayPal. This flexibility allows customers to choose the most convenient and secure payment method for their purchases.

Loyalty Programs

At present, does not have a specific loyalty program for its customers. However, the company occasionally offers exclusive discounts and promotions to its loyal customer base through email newsletters, ensuring that repeat customers feel valued and appreciated.

Customer Reviews

Customer reviews on are overwhelmingly positive, highlighting the exceptional product quality and ethical practices of the brand. The feedback from satisfied customers further establishes the trustworthiness and reliability of the company.

Community Involvement actively participates in community initiatives and partnerships that support the environment and local communities. They engage in projects such as beach cleanups, sustainability campaigns, and collaborations with like-minded organizations. These efforts demonstrate the brand's dedication to environmental and social causes, further enhancing their reputation.

Shipping and Costs offers reliable and efficient shipping services. The company provides different shipping options, including standard and express delivery, with transparent pricing based on the destination and order value. While shipping costs vary depending on the location and selected shipping method, the company strives to deliver orders in a timely manner.