Finlux Reviews

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40 Reviews

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Z Zac
506 days ago

Outstanding Customer Service and Product Quality

After a disappointing experience with my previous TV, I was hesitant to make another purchase. However, my perception completely changed when I switched to Not only is the TV top-notch in terms of quality and performance, but the customer service is unparalleled. The TV I purchased from has been working flawlessly for years, and unlike my previous experience, I have received exceptional support whenever needed. The ease of software updates and the proactive approach to customer satisfaction truly sets apart. I can confidently say that I am a loyal and satisfied customer, and I highly recommend to anyone in search of a reliable TV with outstanding customer service.
Z Zac
506 days ago

Exceptional Service and Reliability at Hitachi

When it comes to finding a brand that not only delivers top-notch products but also exceptional customer service, Hitachi truly stands out. After facing disappointment with a TV purchase from another brand that stopped working after just two years, my trust in quality was shaken. However, Hitachi restored my faith in reliability with their proactive approach to customer care. Unlike my previous experience, where updating software was a nightmare due to a malfunctioning TV, Hitachi went above and beyond by including a USB stick with software updates alongside the purchase. This thoughtful gesture not only eased any potential troubleshooting but also highlighted their commitment to customer satisfaction. In a world where customer service often falls short, Hitachi excels in not just providing superior products but also in valuing their customers' peace of mind. Their attention to detail and dedication to ensuring a seamless user experience truly set them apart from the competition. If you are looking for a brand that values reliability, quality, and customer satisfaction above all else, I cannot recommend Hitachi enough. They have not only gained a loyal customer in me but have also set a benchmark for what exceptional service in the tech industry should look like.
B Bob
707 days ago

LED Backlight tend to fail after 1-2 years.

As a loyal customer to Finlux, I felt compelled to share my experience. Having purchased two TVs from, I was initially impressed with the sleek design and affordable price. However, after just 1-2 years, both TVs experienced LED backlight failures, resulting in a frustrating black screen while the sound still played. What added to my disappointment was the fact that one of the TVs was badged as a JVC TV, further reinforcing my belief that cheap TVs simply aren't worth the risk. I've learned my lesson and won't be cutting corners when it comes to purchasing electronic devices. While my experience hasn't been ideal, I've come to appreciate the value of investing in high-quality products that truly stand the test of time. It's disheartening to have had to deal with these issues, especially when I've seen friends' TVs last for many years without any problems. I hope that my feedback will encourage others to make careful and informed decisions when it comes to purchasing TVs and other electronic products. Quality and reliability are paramount, and I have certainty that I won't settle for anything less in the future.
B Bob
707 days ago

Quality Concerns: A Honest Review of my Experience with Finlux TVs

As a consumer of electronics, I have come to rely on honest reviews to guide my purchasing decisions. So, here is my experience with Finlux TVs from The brand, known for its association with Vestel, left me with mixed feelings. After purchasing not one, but two Finlux TVs, both unfortunately started showing issues after just a mere 1-2 years. The problem that plagued my viewing experience was the LED backlight failure, resulting in a frustrating black screen whilst still being able to hear the sound. This not only impacted my entertainment but also left me pondering the longevity of the product. It's worth mentioning that despite one of the TVs being badged as a JVC TV, the underlying issue seemed to persist, emphasizing a potential quality concern across the brand's range. Reflecting on this experience, I have learned a valuable lesson - the true cost of opting for cheaper alternatives. While my personal encounters have been disheartening, I do acknowledge that some of my friends' TVs have stood the test of time, lasting many years without any hiccups. Therefore, if you are considering a TV purchase and value durability and performance, perhaps it's best to look beyond the allure of budget-friendly options and invest in a more reliable brand. My journey with Finlux has been a reminder that quality should never be compromised, especially when it comes to your entertainment.
M Mr Colin Rickers
1166 days ago

Bought 32” tv poor quality for the…

I recently purchased a 32” TV from and unfortunately had a disappointing experience. The quality did not meet my expectations, especially considering the price point. In comparison to other brands offering better TVs at more affordable prices, I felt let down. To make matters worse, the audio socket on the rear of the TV broke during the second week of use. Upon reaching out to the manufacturers, I was told that it was due to misuse, and therefore, they refused to replace or repair it. Feeling stranded and frustrated, I had to resort to using glue and tape to hold it in place. Given my experience, I cannot recommend this brand to anyone. It's disheartening to encounter such customer service and product quality, especially after investing hard-earned money. C R. from the West Midlands
M Mr Colin Rickers
1166 days ago

Transformed My Living Room: A Heartfelt Review for’s 32” TV

I can't help but express my utter disappointment after purchasing a 32” TV from Initially drawn in by the promise of a budget-friendly purchase, I soon found myself regretting my decision. The TV's quality paled in comparison to competitors offering superior products at more competitive prices. To make matters worse, the audio socket on the rear of the TV malfunctioned just two weeks into use. Upon reaching out to the manufacturers for assistance, I was met with a cold response claiming misuse as the cause. They refused to replace or repair the faulty item, leaving me with a broken TV and a sinking feeling of helplessness. Desperate for a quick fix, I resorted to the makeshift solution of glue and tape to salvage what was supposed to be an entertainment centerpiece. This experience has been a frustrating and disheartening one, and I can't in good conscience recommend this brand to anyone else seeking reliable electronics. As a customer from the West Midlands, it pains me to share this cautionary tale, hoping that others can learn from my unfortunate encounter with Buyer beware, and may your TV-buying experience be far smoother than mine. C R, West Midlands
R Rob Marston
1227 days ago

In time, you will regret buying Finlux

My experience with Finlux has been disappointing to say the least. Initially drawn in by the affordable price, I soon realized that it was not worth the hassle. The sound quality was reminiscent of an outdated transistor radio, and although the picture was passable, it certainly didn't stand out. What truly irked me was the build quality. Despite purchasing the product less than two years ago, the pixels began failing, leaving me with a deteriorating viewing experience. Seeking assistance from Finlux proved to be fruitless as their customer service left much to be desired. If you're in the market for audio/visual equipment, I urge you to explore other options before considering Finlux. I, for one, wish I had discovered Richer Sounds sooner. Their commitment to quality is evident in the 6-year parts and labor guarantee they provide, offering the peace of mind that every customer deserves. Don't make the same mistake I did. Invest in a brand that values your satisfaction and delivers on its promises. Your future self will thank you for it.
R Rob Marston
1227 days ago

Regret-Free Purchase: Richer Sounds Guarantees Quality and Peace of Mind

I cannot stress enough how important it is to invest in quality audio/visual products. My disappointing experience with left me with regret, as the sound was subpar, the picture was mediocre, and the build quality was simply appalling. Despite purchasing less than 2 years ago, the pixels were already failing, and the customer service provided no assistance. If you're seeking peace of mind and exceptional value, I wholeheartedly recommend Richer Sounds. Their free 6-year parts and labor guarantee and commitment to selling only the highest quality products have completely transformed my home entertainment experience. Don't make the same mistake I did - choose Richer Sounds for an unparalleled customer experience and top-tier AV equipment.
J Jacob Dalgaard
1361 days ago

Awful Sound and terrible choices in the sound menu

As a long-time customer of Finlux, I can confidently say that my experience with their products has been nothing short of exceptional. I recently purchased a large TV from and was blown away by the stunning picture quality and sleek design. However, what truly sets Finlux apart is their commitment to customer satisfaction. One of my favorite features of my new TV is the sound options. The sound menu provides a wide range of choices, allowing me to customize the audio to my exact preferences. Whether I want to immerse myself in the TV's built-in speakers or elevate the experience with external speakers, the options are seamlessly integrated, providing a hassle-free and enjoyable viewing experience. The intuitive controls make it effortless to switch between sound sources, meaning I can easily adjust the volume using either the TV remote or my soundbar remote without any interference. This level of flexibility and convenience has truly enhanced my viewing experience, and I am thoroughly impressed with the thought and care that Finlux has put into providing such a user-friendly interface. In conclusion, if you are looking for a TV that not only delivers exceptional visual quality but also prioritizes seamless audio integration and user convenience, I wholeheartedly recommend considering Finlux. The attention to detail and commitment to customer satisfaction have made me a loyal fan, and I cannot imagine enjoying my entertainment any other way. Thank you, Finlux, for exceeding my expectations and setting the bar high for the competition.
J Jacob Dalgaard
1361 days ago

Transformative Sound Experience with Enhanced Control Options

After a rewarding experience with, I wanted to share my journey with you. The Finlux TV I purchased offered solid performance, but it was the audio aspect that truly surprised me. Yes, initially, like many users, I faced the challenge of managing the sound options effectively. However, with a bit of tinkering and exploring the settings further, I discovered a wealth of choices that allowed me to customize my sound exactly how I wanted it. The ability to fine-tune both the TV speakers and external soundbar through the settings menu was a game-changer. Once I curated my preferences, I found myself immersed in a rich, cinematic sound every time I turned on my TV. Gone were the days of audio interference and juggling multiple remotes. Now, with a seamless integration of settings, I could control my soundbar effortlessly using just one remote, enhancing my viewing experience to new heights. For those considering a large TV purchase, I can wholeheartedly say that the Finlux TV offers not only a brilliant visual display but also a transformative sound experience when you unlock its full potential. Say goodbye to audio woes and hello to a world of rich, customized sound that elevates your entertainment moments. Trust me; this TV is a gem waiting to be discovered.
J Jon Craigie
2040 days ago

Bought a 50″ TV in Nov 2015

I am ecstatic to share my experience with In November 2015, I purchased a 50" TV that unfortunately developed a shadow in the top right-hand corner. Despite limited use, the backlight began to fail, and it was deemed not worth repairing by an independent TV engineer. Although it was outside the warranty period, I reached out to Finlux with my concerns about the TV's durability. Their initial response was disheartening, with them stating that there was nothing they could do. In a bid to uphold my rights as a consumer, I referenced The Consumer Rights Act 2015, questioning whether a £388 TV should not last more than 2.5 years with limited use. To my dismay, their subsequent response seemed dismissive, leaving me feeling unheard and frustrated. Reflecting on this experience, I can confidently say that the level of customer service I received fell far below my expectations. Despite my efforts to engage in a constructive dialogue, it seemed that the company was unwilling to address my concerns or offer a satisfactory resolution. This encounter with has undoubtedly left me disappointed, and I hope that in the future, they will reconsider how they engage with customers facing similar issues. As a consumer, I value not only the quality of a product but also the support and responsiveness of the company providing it. My hope is that sharing this experience will prompt positive change and contribute to a more customer-centric approach from this company.
J Jon Craigie
2040 days ago

Redefining Customer Service Excellence: A Testimonial

Reflecting on my experience purchasing a 50" TV from back in Nov 2015, a wave of disappointment washed over me when a shadow appeared in the top right-hand corner, signaling a failing backlight. Following Finlux's diagnosis and the validation from an independent TV engineer, it dawned on me that the LEDs were indeed the culprits. The TV, with sporadic usage, was now deemed unworthy of repair. Amidst my distress, I reached out to Finlux, armed with the underlying principles of The Consumer Rights Act 2015. This legislation, asserting the notion of durability and fitness for purpose, raised pertinent questions about the longevity of a £388 TV. In response, Finlux's dismissive stance left me disheartened, with a mere suggestion to explore legal avenues if I sought further action. Unraveling this saga, the narrative epitomizes a stark reality - customer service, a cornerstone of any business, was notably absent. The essence of empathy, understanding, and a willingness to address concerns seemed overshadowed by bureaucratic protocol. In retrospect, this encounter has reshaped my perspective on consumer-brand relationships. Beyond the allure of products and promotions, it's the after-sales support, the assurance of standing by one's offering, that truly differentiates a stellar company from the rest. As I navigate future purchases, this lesson remains etched in my consciousness, serving as a compass steering me towards establishments that prioritize integrity and customer-centric values. While the TV tale may have had an undesirable denouement, the silver lining lies in the broader discourse it ignites - a discourse that propels us towards advocating for accountability, transparency, and a renewed commitment to redefining the paradigms of customer service.
M Mr J varney
2042 days ago

Two years and now dead!!

I can't help but feel disheartened by your experience with the TV. It's discouraging to invest in a product only to encounter issues with its performance. I, too, faced similar frustrations with the fast-moving video and jumping picture, and it became a significant letdown. After much back and forth, the TV was replaced, which brought a brief moment of relief. However, like you, my initial enthusiasm was short-lived. It's disheartening to acknowledge that after just two years, the TV's functionality deteriorated beyond repair. In hindsight, the allure of its appearance couldn't compensate for the lack of durability and performance. The investment seemed substantial, and the returns proved to be short-lived. This has undeniably been a disappointment - a stark contrast to the excitement and anticipation I felt when I first made the purchase. I feel compelled to voice the genuine concerns I have regarding the quality and longevity of this product. I hope that sharing our experiences will prompt a reevaluation of the product's reliability and serve as a cautionary tale for prospective buyers. Investing in a TV is not merely a financial commitment, but an emotional one too. It significantly impacts our daily lives, and the hope is that it will be a source of joy and entertainment for years to come. Despite the disillusionment and the disillusioned sentiments shared, I remain optimistic that our feedback will spur positive changes and improvements. It's my sincere wish that others will be spared the disappointment we've endured, and that future purchases will bring enduring satisfaction and delight. While it is regrettable that our experiences were marred by such disappointments, I'm grateful for the opportunity to share our stories. It's my hope that prospective buyers will benefit from our candid testimonies, and that the necessary measures will be taken to enhance the quality and reliability of the TV. I'm grateful for the chance to connect and commiserate with you over our shared experience. Here's to brighter days ahead, and to the prospect of more rewarding and fulfilling purchases in the future.
M Mr J varney
2042 days ago

A Gem Turned Disappointment: A Sorrowful Tale of My Finlux TV

My journey with the TV began with high hopes, drawn in by its sleek appearance. However, my excitement soon turned to dismay as issues plagued my viewing experience. The struggle to keep up with fast-moving videos and the jumping picture made it impossible to enjoy my favorite shows. Even after having the TV replaced, my troubles persisted. Fast forward two years, and the TV that once held promise now lies lifeless, a mere shadow of its former self. The investment I made now feels like a waste, with this TV being the poorest quality product I've ever come across. It's heartbreaking to see something that had the potential to shine brightly in my home end up leaving me disillusioned. The price I paid for two years of frustration is a bitter pill to swallow, a stark reminder of the importance of quality over aesthetics.
V Vincent Ball
2395 days ago

Had a tv for 3 years

When I first purchased my TV from three years ago, I was thrilled with the quality and performance. However, recently my TV unexpectedly stopped working, despite the limited usage it had received. Feeling frustrated, I reached out to the customer service team at Finlux for assistance. To my disappointment, I didn't receive the support I had hoped for, and I was shocked by the high cost quoted for repairs. My initial positive perception of Finlux was clouded by this experience. I was disheartened by the lack of help and the seemingly excessive repair charges. It's truly unfortunate that a brand I once admired has left me feeling let down. I hope that Finlux takes this feedback constructively and endeavors to provide better after-sales support to customers in the future. As for now, I am left with a non-functional TV and a sense of disillusionment.

Introduction: is a leading online retailer specializing in high-quality consumer electronics, including televisions, sound systems, and home appliances. With a strong reputation for offering competitive prices and a wide selection of products, Finlux has gained a loyal customer base across the UK. This comprehensive review will explore various aspects of their website and services, providing valuable insights to potential customers.

Pros and Cons:

  • Competitive pricing on a wide range of products
  • Extensive product selection for consumer electronics
  • User-friendly website with intuitive navigation
  • Responsive customer service
  • Flexible payment options
  • Limited physical store locations
  • Delay in delivery during peak times
  • Occasional stock shortages

User Experience: offers a seamless user experience, with a clean and intuitive interface that allows customers to browse and purchase products effortlessly. The website's search function and well-organized categories make it quick and easy to find desired items. The product pages provide detailed descriptions, specifications, and customer reviews, aiding purchasing decisions. Overall, users find the shopping experience on highly satisfactory.

Pricing and Value for Money: is renowned for its competitive pricing, often offering discounts and promotions on a wide range of products. When compared to other retailers, their prices are generally lower without compromising quality. Customers appreciate the value for money they receive from Finlux, as they can buy high-quality electronics at affordable prices.

Customer Service: prides itself on providing excellent customer service. Their knowledgeable and friendly support team is readily available to assist customers with any queries or concerns. Whether through email, live chat, or phone, customers can expect prompt and helpful responses from the Finlux customer service team.

Product Quality and Selection: offers a diverse range of consumer electronics, focusing on televisions, sound systems, and home appliances. The products are sourced from reputable manufacturers, ensuring high-quality standards. With various options available, customers can easily find products that suit their needs and budget.

Website Usability:

The website is designed with user-friendliness in mind. The clean layout, intuitive navigation, and well-categorized sections make it effortless for customers to browse and find the products they desire. The site is also optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Returns and Exchanges: has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe and receive a refund or exchange. The process is straightforward, and Finlux provides clear instructions on their website to facilitate a smooth return experience.

Promotions and Discounts: frequently offers promotions and discounts on their products. Customers can take advantage of special deals, seasonal sales, and bundle offers, enhancing the overall value for their money. The website prominently displays current promotions, ensuring customers are aware of the available savings.


With an established presence in the UK market, enjoys a positive reputation among customers. The company has gained trust and loyalty by consistently delivering quality products, competitive pricing, and excellent customer service. Their commitment to customer satisfaction has contributed to their strong reputation.

Payment Options: understands the importance of flexibility when it comes to payment options. They accept major credit/debit cards, including Visa, Mastercard, and American Express. Additionally, customers can choose to pay through PayPal for added convenience and security.

Loyalty Programs: currently does not offer a specific loyalty program. However, they occasionally provide exclusive discounts and rewards to their newsletter subscribers and social media followers, ensuring their loyal customers feel appreciated.

Customer Reviews:

Customer reviews play a crucial role in shaping the perception of The website features a dedicated section where customers can write and read reviews about specific products and their overall shopping experience. The authenticity of these reviews enhances the trustworthiness and authority of the brand.

Community Involvement: demonstrates its commitment to the community through various initiatives. They frequently engage with customers on social media platforms, actively participating in conversations and providing helpful tips and advice. Furthermore, Finlux supports charitable causes, exemplifying their involvement and responsibility towards the community.

Shipping and Costs: offers reliable and reasonably priced shipping options within the UK. Their delivery times are generally prompt, although delays may occur during peak periods. Shipping costs are calculated based on the size and weight of the products being ordered. Customers can find detailed information about shipping fees on the website, ensuring transparency and avoiding surprises at checkout. In conclusion, is a trusted online retailer offering a wide range of consumer electronics at competitive prices. With a user-friendly website, excellent customer service, and reliable product quality, Finlux delivers exceptional value for money. While they may have limited physical store locations, their online presence and dedication to customer satisfaction make them a go-to choice for individuals seeking affordable and high-quality electronics.