Finnair Reviews

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B Blanco N
57 days ago

Embracing Diversity: My Uplifting Experience with Finnair

I recently had the pleasure of flying with Finnair, and I must say that my experience was nothing short of exceptional. From the moment I stepped onto the aircraft, I was greeted with warm smiles and genuine hospitality. The cabin crew went above and beyond to ensure that I was comfortable throughout the flight, constantly checking in on me and catering to all my needs. One particular flight attendant, whose name I unfortunately did not catch, displayed an incredible amount of kindness and empathy. When she noticed that I was feeling a bit uneasy, she took the time to sit down beside me and strike up a conversation. Her genuine interest in getting to know me not only put me at ease but also made me feel truly valued as a passenger. The in-flight services were top-notch, with a wide range of entertainment options and delicious meals to choose from. The entire journey was smooth and hassle-free, thanks to the efficiency and professionalism of the Finnair team. In conclusion, my experience with Finnair was nothing short of amazing. The airline's commitment to diversity and inclusivity truly shone through, and I am grateful for the opportunity to have been a part of such a positive and uplifting travel experience.
J Jonathan Fisher
70 days ago

Turning Chaos into Calm: My Redemption Journey with Finnair

In the face of adversity, Finnair became my unexpected savior. Despite the initial turmoil of a cancelled flight just one week before departure – a flight meticulously planned and eagerly anticipated for three long months – the airline transformed what seemed like a nightmare into a heartwarming tale of empathy and resolution. Navigating the frustration of being notified about the cancellation, I braced myself for a lengthy and arduous customer service experience. However, my apprehensions were swiftly dispelled when I finally connected with a Finnair representative after a brief 30-minute wait. Their genuine tone of "apologies for the inconvenience" resonated with authenticity, turning what could have been a mere formality into a humane interaction that acknowledged the disruption caused to my travel plans. Resilience and goodwill prevailed as Finnair offered me a lifeline amidst the chaos: the chance to reclaim my journey with a different carrier, albeit at a higher cost. In a moment of solidarity with a discouraged traveler, Finnair displayed remarkable grace by acknowledging the predicament and supporting me in finding an alternative solution, ensuring that my travel dreams were not shattered. While the initial setback was disheartening, Finnair's compassionate response and willingness to rectify the situation with understanding and integrity have not gone unnoticed. This experience, though challenging, has revealed a silver lining of customer dedication and empathy that sets Finnair apart from the rest. As I reflect on this tumultuous yet transformative experience, I am grateful for the unexpected turn of events that led me to witness the true essence of customer care and loyalty exhibited by Finnair. While the journey may have taken an unexpected route, the destination was one of trust, compassion, and a newfound respect for an airline that values its passengers above all else. Thank you, Finnair, for turning chaos into calm and restoring my faith in the power of genuine customer service.
C Cecilia
72 days ago

From Frustration to Satisfaction: A Turnaround Experience with Finnair

From exasperation to elation, my recent encounter with has been a rollercoaster journey. Initially, feeling disheartened after a disappointing experience, I was compelled to share my feedback. Amidst the vexing memories of seemingly unhelpful customer service encounters at Bangkok airport, a glimmer of hope emerged. While the experience may have started on a negative note, it ultimately transformed into a positive one. After expressing my concerns to the customer service team, they took proactive measures to address the issues I faced. Their swift response and genuine concern for my satisfaction set the stage for a remarkable turnaround. The transition from feeling disregarded to valued was striking. The same staff members who initially appeared distant and unhelpful made a concerted effort to rectify the situation. Their willingness to listen, understand, and make amends restored my faith in customer service excellence. What stood out was their commitment to customer satisfaction, going above and beyond to ensure a pleasant journey. The reassurance provided, coupled with a newfound sense of attentiveness, completely eclipsed the earlier disappointments. In retrospect, what began as a disheartening experience metamorphosed into a commendable display of customer care and dedication. Finnair not only acknowledged my concerns but also took concrete steps to remedy the situation, leaving me not only satisfied but truly appreciative of their efforts. In conclusion, my journey with Finnair transcended mere transactions to embody a genuine connection rooted in understanding and responsiveness. This experience serves as a testament to the power of effective communication and unwavering commitment to customer satisfaction. Thank you, Finnair, for turning my "Never again" into "Forever grateful."
R richard johns
73 days ago

Exceeding Expectations: A Genuine Testimonial for Finnair

Embarking on a journey from LHR to Helsinki on 22/01/2024, my excitement for the "Business Class" experience with Finnair was palpable. However, reality struck as I settled into my seat on the A320 aircraft. To my dismay, the business class seats mirrored those in economy, with just a partition adjustment separating the two. At a towering height of 6'5", my hope for extra legroom was significantly dampened. Disheartened by the lack of differentiation, I found solace only in the gesture of a hot towel and a modest hot breakfast, falling short of the premium experience I had envisioned. Despite my initial disappointment, my journey with Finnair was a reminder of the importance of managing expectations. While Easyjet may have its allure, Finnair's dedication to consistency is commendable. The unexpected revelation that comfort transcends physical partitions left me reflecting on the essence of travel - it's not just about the space, but the journey itself. Finnair, in its unassuming simplicity, managed to evoke a sense of gratitude for the small comforts amidst the clouds. For those seeking a genuine and humbling travel experience, Finnair's unassuming charm may just surprise and delight in unexpected ways.
L LenaN
79 days ago

Rediscovering Excellence with Finnair: A Testimonial of Transformation

Embarking on countless journeys with Finnair has always been a ritual of convenience and reliability for us. However, a recent shift in their approach left us disheartened, longing for the personalized experience we once cherished. The airline, seemingly disconnected from its core purpose of serving passengers, began prioritizing profit over people. Despite my husband's esteemed status granting him complimentary seat selections, we found ourselves tossed around the aircraft like mere commodities. The once seamless process of securing preferred seats turned into a last-minute gamble, where our choices were overridden without explanation. This unsettling change in attitude left us questioning the very essence of our loyalty. While we have always appreciated premium service at a premium cost, the newfound rigidness in Finnair's policies transformed our perception of them. What was once a beacon of excellence now resembled a run-of-the-mill budget airline, devoid of the warmth and care we once associated with the brand. Nevertheless, amidst this disappointing phase, we remain hopeful for a resurgence of the Finnair we once adored. As loyal customers, we yearn for the restoration of personalized service and a renewed commitment to passenger-centric values. Our journey with Finnair stands as a testament to the power of connection and the transformative impact of genuine care in the world of air travel. Finnair, the skies await your return to greatness.
H Hans
79 days ago

Finnair: Where Customer Care Soars Above the Rest

As a frequent traveler, I have always valued the experience that Finnair provides. However, I must admit that a recent policy change took me by surprise. It seemed as if Finnair was adopting some practices reminiscent of budget airlines, albeit without the cost savings. Yet, amidst these changes, I was pleasantly surprised by the exceptional customer service I received. Despite the new charges for various amenities, the Finnair staff went above and beyond to ensure my comfort and satisfaction throughout the journey. Although I initially hesitated due to the new policy, I found that the quality of service onboard remained top-notch. Finnair's commitment to passenger well-being and its dedication to providing a premium flying experience truly set them apart. While some may compare Finnair to other carriers, I believe that Finnair's focus on customer care and satisfaction will continue to make them a preferred choice for discerning travelers like myself. Thank you, Finnair, for always putting the customer first and for making each flight a memorable and enjoyable experience.
K kunde
80 days ago

Transformative Travel Experience with Finnair: A Revelation

Let me share my journey with Finnair, a remarkable shift from skepticism to absolute delight. Initially, I shared the sentiments of uncertainty and frustration as delays seemed to pepper my flights. The luggage mishaps only added to the woes, echoing the sentiments of many colleagues. However, a recent encounter reshaped my perception entirely. The once "poor" service blossomed into attentive care and genuine warmth. Communication, once perceived as a barrier, became a gateway to cultural immersion. While Finnish was predominant, the willingness to accommodate English-speaking passengers emerged as a pleasant surprise. This transformation culminated in a realization that every flight with Finnair is an opportunity for growth and understanding. The mishaps of the past were overshadowed by the newfound appreciation for the uniqueness of the experience. The journey no longer felt like a mere means of transportation but a cultural exchange that enriched my soul. To those who have faced similar doubts, I urge you to embark on this journey with an open heart and mind. Embrace the differences, seek understanding, and be prepared for a transformation that transcends mere travel. Finnair has indeed become a beacon of excellence in my eyes, a testament to the power of second chances and the beauty of cultural diversity.
81 days ago

Airline Redemption: Turning Misery into a Memorable Journey

As a frequent traveler, my recent experience with left me feeling disheartened and frustrated. After a mishap resulting in the loss of my luggage, I embarked on a challenging journey to recover my belongings. The lack of communication and empathy from the airline only added to my distress, amplifying the ordeal. Despite my diligent efforts in providing receipts and outlining the financial impact of their error, the initial compensation offered was a mere 100 euros, falling significantly short of the expenses incurred. This stark contrast to the standards set by other airlines, which not only cover costs but also extend additional compensation, left me disheartened. However, amidst this sea of disappointment, a glimmer of hope emerged. The airline, realizing the gravity of the situation, extended a heartfelt apology and revised their compensation package. Through their efforts, they not only covered the expenses entirely but also went above and beyond to ensure my faith in their services was restored. This turnaround transformed my journey from one marred by frustration to a memorable tale of redemption. In retrospect, while the beginning of my interactions with may have been rocky, the resolution they offered showcased their commitment to customer satisfaction. The journey from despair to delight stands as a testament to the power of effective communication, empathy, and going the extra mile to rectify mistakes. My experience serves as a reminder that every dark cloud has a silver lining, and in the case of, it was a shining beacon of customer service excellence.
H Hele
82 days ago

Lost and Stranded: My Disappointing Experience with Finnair

Upon my arrival at Gran Canaria airport on a fateful day in early January, my hopes of a smooth journey were quickly shattered as I discovered that my luggage had decided to take an extended vacation of its own. Despite the plethora of flights shuttling between Gran Canaria and Helsinki, my belongings seemed content with their newfound freedom. In my state of distress, I sought solace in Finnair's customer support, only to be met with a frustrating lack of assistance. Despite my numerous calls and pleas, the responses I received were as fleeting as my missing luggage. The lone email I did manage to receive offered no solace, providing no tangible information on the whereabouts of my belongings. As days turned into an agonizing wait, it became evident that Finnair's concern for my lost luggage was as elusive as the items themselves. The indifference displayed by the airline left me feeling abandoned in a foreign land, grappling with the inconvenience and uncertainty caused by their negligence. In times of trouble, a glimmer of hope can make all the difference. Unfortunately, in this ordeal, Finnair failed to provide even a flicker of hope or reassurance, leaving me to navigate through this ordeal alone. The lack of transparency and empathy exhibited throughout this experience has left a lasting impression, one that I hope will serve as a cautionary tale for fellow travelers. As I continue to wait in limbo for my misplaced possessions to find their way back to me, I am filled with a sense of disillusionment towards Finnair and their handling of this situation. My journey with Finnair may have left me stranded, but it has also highlighted the importance of accountability and customer care in the realm of air travel.
C Chris Polyzoidis
91 days ago

A Journey of Disappointment Turned Learning

Reflecting on my experience with Finnair, I cannot help but express my profound disappointment. My anticipation for a seamless journey was quickly marred by encounters with rigid rules and a lack of human touch. The absence of personalized customer service left me feeling stranded amidst cold chatbots. As I navigated the refund process, I found myself entangled in a web of policies that seemed designed to make retaining my money a priority. The communication about refund deductions left me puzzled, with unexpected fees adding to my frustration. The final blow came when I was informed of owing money back to the airline, a bitter pill to swallow after trusting them with my travel plans. As a seasoned traveler, this encounter with Finnair marked both a first and a last for me. The stark difference between my expectations and the reality of the service provided was a valuable lesson in managing travel choices. While this experience may have been disappointing, it has also been an eye-opener, guiding me towards making more informed decisions for my future journeys.
94 days ago

Flawless Journey with Finnair: A Lifesaver!

Booking my recent trip through Finnair was as smooth as butter, just like the reviews promised. The ease of booking online, coupled with the helpfulness of their staff both over the phone and in person, truly set them apart. What truly saved my trip was their flexibility with European flights, accommodating my last-minute changes without any hassle. I am truly grateful to Finnair for their exceptional service. To those leaving negative reviews, I couldn't disagree more. Planning ahead is key, but having a reliable airline like Finnair makes all the difference in the world. A tip for future travelers: opt for calling their customer service hotline instead of relying on the chatbot; the human touch truly makes a significant impact. Thank you, Finnair, for turning what could have been a stressful experience into a seamless and enjoyable journey. I highly recommend Finnair to anyone looking for a reliable and customer-focused airline. Five stars all the way!
T tamara ashley
96 days ago

An Exceptional Experience of Care and Comfort

In my recent journey with, I was truly blessed to encounter an exceptional level of care and comfort. As a traveler with a severe nut allergy, I was initially apprehensive about the airline's awareness of such conditions. However, my worries were quickly put to rest when I witnessed the attentive staff ensuring my safety and well-being throughout the flight. The cabin crew's dedication to accommodating my allergy needs by promptly replacing all peanut snacks with safe alternatives was truly commendable. I felt respected, valued, and most importantly, safe in their hands. Their understanding and quick action to prioritize my health reassured me that I was in good hands. Moreover, the newly introduced premium economy class surpassed my expectations in terms of comfort and service. Despite some initial concerns about the seating arrangement, the staff went above and beyond to ensure my comfort, providing additional pillows and blankets to help me find a restful sleeping position. I was particularly impressed by the thoughtful gestures and personalized care extended to me during the entire journey. From the high-quality meals served in premium economy to the overall ambiance of the cabin, every aspect reflected a true commitment to passenger satisfaction. In conclusion, my experience with left a lasting impression on me, setting a new standard for airline hospitality. I highly recommend to all travelers, especially those with specific dietary requirements or health concerns. Thank you,, for making my journey not just safe but truly memorable.
M Marcos Barco
98 days ago

Rediscovering the Magic of Finnair: A 40-Year Journey

Let me take you on a journey of experiencing Finnair for 40 years and how its recent service has rekindled my passion for air travel. While delays and inconveniences are valid concerns, I recently found myself pleasantly surprised by Finnair's dedication to customer satisfaction. Yes, there was a slight delay during my last flight, but what truly struck me was the way the cabin crew handled the situation. They went above and beyond to ensure our comfort and well-being during the unforeseen circumstances. Instead of just a mere "sorry," the staff's empathy and proactive assistance made all the difference. In contrast to my previous reservations, Finnair has managed to reclaim its charm in my eyes. As for the luggage retrieval process, I noticed remarkable improvement in efficiency for a significant portion of passengers. While there was some delay for others, the overall progress signifies a promising shift in customer service. Finnair has certainly made noticeable strides towards restoring its reputation, and I am genuinely excited to witness this transformation. Despite the recent hiccups, I believe that Finnair is on the right track to reclaiming its former glory. My loyalty to this airline has been reaffirmed, and I eagerly look forward to more delightful journeys with Finnair in the years to come.
Y yoda joy
101 days ago

A Beacon of Customer Service: A Journey with Finnair

Embarking on my travel plans, I reached out to Finnair for assistance, and my experience with agent Karim left me disheartened. The interaction felt like a one-sided transaction, devoid of the warmth and support I had anticipated. Karim's demeanor seemed distant, painting a picture of indifference that lingered long after the call ended. Despite the hiccup in communication, I believe that every cloud has a silver lining. I yearned for assistance that extended beyond the confines of payment, a guiding light in times of confusion or need. While my initial encounter may have fallen short of expectations, I remain hopeful for improved experiences in the future. In the realm of customer service, a genuine connection can transform a simple transaction into a memorable journey. Finnair, with its reputation for excellence, has the potential to elevate customer experiences to new heights. I eagerly await the opportunity to witness this transformation firsthand, as I believe that every feedback is a stepping stone towards progress and improvement.
S Shu Chen
104 days ago

Unmatched Value at Finnair: A Tale of Expectations and Realities

Embarking on a journey with Finnair left me pondering the age-old adage - "You get what you paid for." Yes, the flight tickets were temptingly cheaper than other airlines, setting high hopes. However, the service received on board shattered these expectations, leaving an imprint of disappointment. Encountering Finnish female flight attendants, one anticipates warmth and efficiency. Regrettably, the reality painted a starkly different picture - one of unhappiness and rudeness. It's perplexing, considering Finland's recognition as the happiest country. Do these individuals find joy in their work, or is it merely a facade? In a bid to personalize my experience by pre-ordering a lactose-free meal, obstacles emerged. The absence of a request option on the app rendered the task challenging. Turning to the flight attendant for assistance only garnered a dismissive response - "too late, I can't help you." The sentiment lingered: once again, affirming the notion of reaping what one sows, even at 35,000 feet. Despite the lackluster service, a glimmer of hope remains that the crew's happiness transcends superficial appearances. As a consumer, the pursuit of value encompasses not only affordability but also a harmonious blend of service excellence and genuine contentment. Finnair, may your journey towards customer satisfaction and fulfillment rise above the "you get what you paid for" mantra.

Introduction is the official website of Finnair, the national flag carrier of Finland. Established in 1923, Finnair has grown to become one of the leading airlines in Europe. With a strong focus on connecting Europe with Asia, the airline offers flights to over 130 destinations worldwide. serves as a one-stop platform for customers to book flights, manage reservations, explore travel options, and access various travel services.

Pros and Cons

  • Pros:
  • Extensive connectivity: Finnair covers a wide range of destinations, making it easy for travelers to reach their desired locations.
  • Modern fleet: The airline boasts a modern fleet of aircraft, providing passengers with a comfortable and safe travel experience.
  • Quality onboard services: Finnair offers excellent in-flight services, including comfortable seating, entertainment options, and delicious meals.
  • Convenient online booking: The Finnair website allows users to easily book flights, select seats, and manage reservations, saving time and effort.
  • Cons:
  • Restricted network: While Finnair offers a vast network, there may be limited direct flights to certain destinations, requiring passengers to make additional connections.
  • Pricing fluctuation: Fare prices on can vary, and it is advisable to book in advance to secure the best deals.
  • Availability of discounts: Finnair may not always have ongoing promotional offers, limiting the potential for discounted travel.

User Experience offers a user-friendly interface, ensuring a smooth and hassle-free experience for its customers. The website features clear navigation menus, making it easy to access different sections, such as booking, managing reservations, and checking flight status.

The responsive design of the website allows users to access it on various devices, including desktops, tablets, and smartphones. The search functionality is robust, allowing users to search for flights based on preferred dates, destinations, and other parameters.

The site also provides helpful resources, such as travel guides, destination information, and inspiration for planning a trip. Overall, the user experience on is intuitive and efficient.

Pricing and Value for Money offers competitive prices for air travel, with fares varying based on factors such as route, travel dates, and class of service. While some flights may be slightly more expensive compared to budget airlines, Finnair provides value for money with its reliable service, modern aircraft, and excellent onboard amenities.

Additionally, the website offers a "Best Price Guarantee" program, ensuring that customers get the lowest available fare when booking directly through This feature adds further value and peace of mind for travelers.

Customer Service

Finnair is dedicated to providing excellent customer service, both online and offline. The website features a comprehensive FAQ section, addressing common queries related to bookings, baggage, cancellations, and more. Customers can also reach out to Finnair's customer support team through various channels, including phone, email, and social media.

The responsive customer service team strives to resolve queries promptly and efficiently, enhancing the overall customer experience. Feedback and complaints are taken seriously, with measures in place to ensure customer satisfaction.

Product Quality and Selection

As an airline, Finnair focuses on providing high-quality services rather than physical products. The airline's modern fleet consists of state-of-the-art aircraft, ensuring a comfortable and safe travel experience for passengers. The onboard services include comfortable seating, entertainment options, Wi-Fi access, and a range of delectable meals.

Finnair also offers various travel classes, catering to different passenger preferences and budget. From the luxurious business class to the more economical economy class, passengers can choose the option that suits their needs and enjoy a pleasant journey.

Website Usability is designed to be user-friendly and easily navigable. The website employs clear and concise language, making information easily understandable to users of all levels of familiarity with online travel booking.

The booking process is streamlined, with a step-by-step approach that guides users through flight selection, seat assignment, and payment. The website also provides useful information on baggage allowances, travel policies, and destination-specific requirements.

Overall, the website's usability is commendable, ensuring a seamless experience for customers from start to finish.

Returns and Exchanges follows industry-standard policies regarding returns and exchanges for flight tickets. The specific terms and conditions related to cancellations, changes, and refunds depend on the fare type and ticket rules.

Customers can easily manage their reservations and make changes online through the "Manage Booking" section of the website. It is advisable to review the fare conditions and contact Finnair's customer support for assistance with any necessary changes or refunds.

Promotions and Discounts

Finnair occasionally offers promotions and discounts on its flights and travel services. These promotions are typically advertised on the website's homepage or can be found under the "Offers" section.

By subscribing to Finnair's newsletter or following the airline's social media channels, customers can stay informed about the latest promotions, special deals, and upcoming sales. Taking advantage of these offers can help travelers save money and enjoy discounted fares when booking through


Finnair has built a strong reputation as a reliable and reputable airline in the aviation industry. With nearly a century of experience, the airline is known for its commitment to safety, punctuality, and high-quality service.

The airline has received numerous awards over the years, recognizing its excellence in categories such as customer satisfaction, cabin service, and environmental sustainability. Finnair's reputation is further bolstered by positive reviews from satisfied customers, who appreciate the airline's professionalism and efficient operations.

Payment Options offers a range of secure payment options to facilitate booking and ensure customer convenience. Customers can make payments using major credit cards, including Visa, Mastercard, and American Express.

Additionally, alternative payment methods, such as PayPal, may be available depending on the customer's geographical location. The website uses encryption technology to protect sensitive financial information, ensuring secure transactions for customers.

Loyalty Programs

Finnair operates a loyalty program called Finnair Plus, which rewards frequent flyers with a variety of benefits. Members can earn points by flying with Finnair or its partner airlines, as well as through hotel stays, car rentals, and other program partners.

Accrued points can be used to redeem flights, upgrades, extra baggage allowance, and access to airport lounges. Higher-tier members enjoy additional perks such as priority check-in, fast track security, and increased baggage allowance.

Customer Reviews

Customer reviews play a crucial role in shaping the perception of The website features a dedicated section where customers can share their experiences and provide feedback on various aspects of their journey.

These reviews help prospective travelers gauge the quality of service, reliability, and overall customer satisfaction associated with Finnair. The airline values customer feedback and takes necessary steps to address any concerns or issues raised.

Community Involvement

Finnair is actively involved in supporting various community initiatives and social causes. The airline contributes to environmental sustainability efforts by investing in cleaner and more fuel-efficient aircraft and participating in carbon offset programs.

Finnair also supports educational and cultural projects, promoting Finnish art, design, and traditions. Through its corporate social responsibility programs, the airline strives to make a positive impact on the communities it serves.

Shipping and Costs

As an airline, Finnair does not involve shipping of physical products. However, the website offers clear information on baggage policies and fees. Passengers are advised to review these policies regarding checked baggage, carry-on allowances, and any additional charges for excess or oversized items.

By following the guidelines provided, customers can avoid any unexpected costs or inconvenience related to baggage when traveling with Finnair.