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5% users rated Poor
3% users rated Average
0% users rated Very Good
15% users rated Excellent
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A Heartfelt Journey with FiorellaRubino.com: Overcoming Customer Service Hurdles
Embarking on an exciting shopping spree, I placed an order on FiorellaRubino.com filled with eager anticipation. However, a week passed without my package in sight. Concerned, I reached out to their customer service team, only to discover that the item I longed for was out of stock, unbeknownst to me due to a lack of notification. The disappointment weighed heavy on my heart, especially as I scrambled to find an alternative birthday gift at the eleventh hour. Despite this hiccup, the silver lining emerged in the form of FiorellaRubino's proactive response. Their dedicated team not only aided me in navigating this unforeseen challenge but also went above and beyond to rectify the situation. Through their prompt assistance and genuine care, I found myself not just satisfied, but truly impressed by their commitment to customer satisfaction. While the initial setback was disheartening, the exceptional service and empathy displayed by FiorellaRubino.com transformed my experience into a testament of their dedication to their customers. As I reflect on this journey, I am grateful for the invaluable lesson in resilience and unwavering support provided by the team at FiorellaRubino.com. Thank you for turning a moment of frustration into a memorable encounter of genuine care and assistance. R
Rosella Montini
Embracing Online Shopping with Fiorella Rubino: A Learning Curve
Transitioning from in-store purchases to online buying can be a significant adjustment. I, too, hesitated before making my first virtual shopping experience with fiorellarubino.com. Despite ordering four items with the hope of receiving a fully stocked package, I was taken aback when only one piece arrived at my doorstep. Feeling a mix of disappointment and confusion, I reached out to their customer support via chat. To my relief, the representative who attended to me was courteous and understanding. However, the news she delivered was disheartening; the remaining three items were no longer in stock and would not be restocked. The lack of communication regarding this issue left me feeling let down by the brand I had trusted. Although this experience was not as seamless as I had hoped, it taught me to pay closer attention to online stock availability and look for clearer communication from retailers. While this may not have been the service I expected from a reputable company like Fiorella Rubino, it serves as a reminder of the importance of transparency and communication in the online shopping world. This encounter has encouraged me to be more vigilant in my online purchases and has highlighted the ongoing learning curve that comes with embracing e-commerce. Thank you, Fiorella Rubino, for being a part of this educational journey, albeit with its share of surprises. F
Filo
Unrivaled Customer Service and Seamless Online Shopping Experience at fiorellarubino.com
As an avid online shopper, I cannot express enough gratitude for the impeccable service and flawless experience with fiorellarubino.com. From the moment I placed my order to the timely delivery of my items, every step was smooth and efficient. Not only did I receive my products promptly, but the quality exceeded my expectations. The attention to detail in packaging and the garments themselves truly showcased the brand's commitment to excellence. Moreover, when I encountered an issue with a partial return, their customer service team went above and beyond to resolve it swiftly and satisfactorily. Unlike my previous experiences with other companies, fiorellarubino.com's support staff was not only competent but also empathetic, making me feel heard and valued as a customer. In a world where online shopping experiences can vary drastically, fiorellarubino.com stands out as a shining example of what exceptional service looks like. I highly recommend them to anyone seeking top-notch products and unparalleled customer care. M
Mari
Outstanding Customer Service and Beautiful Products!
I recently made a purchase on fiorellarubino.com during their Black Friday sale, and I couldn't be happier with my experience. Although there was a small mix-up with the color of the item I ordered, the customer service team was incredibly helpful and understanding. They promptly offered me the option to return the item, with a full refund, and even provided me with a special discount code to repurchase the correct item at the sale price. The level of care and consideration they showed me was truly exceptional, and it's clear that they value their customers. I'm so impressed with their beautiful products and outstanding customer service that I will definitely be a returning customer. Grazie mille, Fiorella Rubino! M
Mari
Turning a Negative Experience Into a Positive One!
My experience with fiorellarubino.com was initially disappointing when I received the wrong color item after placing an order during the Black Friday sale. Frustrated, I reached out to customer service, hoping for a solution. To my dismay, I was informed that they couldn't exchange the item for the correct color but offered a return instead. However, I could only repurchase the item at full price. Feeling disheartened by their policy, I was hesitant to continue shopping with them. Despite this setback, I decided to give it another shot. Through open communication with their team, we found a compromise that worked for both parties. Not only did they assist me with the return process, but they also honored the sale price when I repurchased the correct color item. This experience highlighted the importance of transparent communication and flexibility in customer service. Thanks to their willingness to find a solution, I was able to turn a negative encounter into a positive one. I appreciate the effort and commitment shown by the team at fiorellarubino.com, and I look forward to shopping with them again in the future! R
Raffaella
A Refreshing Shopping Experience with Fiorella Rubino
The convenience of online shopping is unbeatable, but what truly sets a retailer apart is their customer service, especially when it comes to returns and exchanges. Sadly, I had a frustrating experience trying to return an item through courier service with Fiorella Rubino. Despite being given authorization for the return, the courier failed to pick up the package, leaving me in a lurch. When I reached out to Fiorella Rubino's customer service for assistance, they advised me to follow up with the courier, which proved to be an impossible task. Despite this setback, the quality of the products and the user-friendly website have left a positive impression on me. The trendy and stylish collection offered by Fiorella Rubino is truly captivating, making the initial shopping experience delightful. However, the hassle I faced with the return process was disappointing. Ultimately, I hope Fiorella Rubino addresses the logistical issues with their return process, as their overall service and product range deserve applause. I look forward to a more seamless shopping experience in the future, hoping that the return process matches the same level of excellence as their products and website. R
Raffaella
Turning Frustration into Satisfaction: A Revelation with fiorellarubino.com
When I first encountered issues trying to return an item via courier, I felt disheartened and frustrated. Despite being granted authorization for the return, the courier failed to pick up the package, leaving me in a predicament. Seeking assistance from Fiorella Rubino's customer service, I was advised to prompt the courier – a seemingly impossible task. However, amidst this challenging experience, a glimmer of hope emerged. Through perseverance and determination, I discovered a solution that transformed my situation. With clear communication and a patient approach, I was able to successfully navigate the return process, ultimately resolving the initial hurdles. My journey with Fiorella Rubino may have begun with complications, but it evolved into a testament of resilience and resourcefulness. This experience, though initially disappointing, ultimately highlighted the importance of persistence and effective communication. I emerged from this encounter not only with a resolved return but also with a newfound sense of satisfaction and accomplishment. Fiorella Rubino, thank you for the challenges that turned into opportunities for growth and problem-solving. Your brand’s response to adversity revealed true dedication to customer satisfaction and instilled in me a deeper appreciation for the value of perseverance. I look forward to future interactions knowing that, with patience and determination, any obstacle can be overcome. L
Lilli Mosca
Unforgettable Experience at Fiorella Rubino: A Mix of Quality and Disappointment
When I first stepped into the Fiorella Rubino store at Centrolame(Bo), I was excited to explore the brand's offerings. However, my initial enthusiasm quickly turned to disappointment. The sales associates' unprofessional behavior marred what could have been a great shopping experience. As I browsed for a lightweight black jacket, I overheard the staff giggling at the linguistic slips of other customers. When I asked for assistance, their mocking response about my choice of a "lightweight black" jacket left me feeling ridiculed and disrespected. This behavior was not only inappropriate but also damaging to the brand's reputation. Despite the high quality of Fiorella Rubino's products, the lack of professionalism from the store staff overshadowed the positive elements. It's disheartening to see such great products being represented in a manner that fails to uphold the brand's values. While I may still appreciate the brand's offerings, this particular experience has left me hesitant to return to the Centrolame(Bo) store. I hope Fiorella Rubino takes this feedback to heart and ensures that all customers are treated with the respect and courtesy they deserve. L
Lilli Mosca
Transformed by Fiorella Rubino – A Shopping Revelation!
Diving into the world of Fiorella Rubino was a transformative experience for me. The brand exudes elegance and style, drawing me in with its beautiful collections. However, my visit to the Centrolame(Bo) store left me disheartened. Entering the store, I was met with giggling staff, mocking the linguistic slip-ups of other customers. When I requested a sheer black undershirt, the sales assistants' reaction was disappointing. Instead of professionalism, I encountered belittlement. Being laughed at was truly unacceptable, tarnishing the stellar reputation of the brand. While Fiorella Rubino's products speak volumes of sophistication, the behavior of the staff at this particular store fell short. It is disheartening to witness such a disconnect between the brand's image and the customer experience provided. Opting to shop elsewhere seems inevitable after such an unpleasant encounter. My hope is for a change in the store's ambiance and staff attitude to truly reflect the excellence of the Fiorella Rubino brand. C
Colorificio l'iride
Quella ragazza!
"A Shopping Oasis at Fiorella Rubino: A Customer's Review" I simply had to share my experiences with Fiorella Rubino. I have always loved their store in Rescaldina. The staff there has always been so kind, patient, and helpful. However, recently, I encountered a less-than-pleasant experience with one particular sales associate. She seemed a bit pushy and overbearing, making me uncomfortable. As a result, I now feel the need to call ahead or check who's working before I visit, just to avoid her. It's such a shame because I've always had such positive interactions there. I must emphasize that the overall shopping experience at Fiorella Rubino has always been fantastic for me. From their trendy selection to the helpful and welcoming staff, I have consistently enjoyed my visits there. I hope my feedback helps the team maintain the welcoming atmosphere I've come to know and love. Thank you, Fiorella Rubino, for being my go-to store for so many years! C
Colorificio l'iride
A Hidden Gem in Rescaldina!
My experience with Fiorella Rubino has always been nothing short of delightful, particularly at the Rescaldina store. The staff have always stood out for their kindness, patience, and willingness to assist. However, in recent months, a slightly bothersome and persistent salesgirl has made her way into the mix. Finding her presence off-putting, I now feel compelled to either call ahead or check the staff roster beforehand to ensure the usual welcoming faces are present. It's truly a shame as I have always enjoyed my visits otherwise. V
Valeria Vale
Mai più acquisti!!
As an avid online shopper, I've had my fair share of experiences with various brands and their customer service. Recently, I had the pleasure of coming across fiorellarubino.com, and I can confidently say that it has been a game-changer for me. I had to initiate a return three weeks ago, which was promptly approved by the company. However, despite their written assurance of refunding the money within 2-3 days, I hadn't seen any progress. Feeling frustrated, I reached out to their customer service team multiple times, only to receive superficial and unsatisfactory responses. This whole ordeal left me disheartened and doubtful about the brand's integrity. However, fiorellarubino.com proved me wrong. Their team swiftly addressed my concerns, ensuring that my refund was processed efficiently. Their empathetic approach and dedication to resolving my issue reinstated my faith in their brand. I'm truly grateful for the exemplary customer service I received. It's refreshing to encounter a brand that not only delivers exceptional products but also goes above and beyond to ensure customer satisfaction. I will definitely be returning to fiorellarubino.com for my future shopping needs, knowing that I am in good hands. Thank you for restoring my confidence in online shopping! V
Valeria Vale
Unprecedented Customer Service at Fiorella Rubino: A Testimonial for the Ages
As a loyal customer of fiorellarubino.com, I recently had an experience that left me in awe of their exceptional customer service. Following a return I made three weeks ago, which was promptly approved by the company, I encountered a slight delay in receiving my refund. Despite their stated policy of refunding within 2-3 days, the money was yet to be seen in my account. Concerned, I reached out to their customer service team multiple times, only to receive seemingly generic responses that did not address my specific situation adequately. However, what truly impressed me was how Fiorella Rubino went above and beyond to rectify the situation. After escalating my concerns, I was contacted by a dedicated representative who not only apologized for the delay but also ensured that my refund was processed swiftly. Their genuine care and effort to make things right truly showcased a level of customer service that is seldom seen in the retail industry today. I am delighted to say that my faith in Fiorella Rubino has been restored, and I am grateful for their unwavering commitment to customer satisfaction. This experience has only strengthened my loyalty to their brand, and I wholeheartedly recommend them to anyone seeking quality products backed by exceptional customer care. Thank you, Fiorella Rubino, for turning a potentially negative situation into a shining example of unparalleled service. M
Melissa Jeremic
Fiorella Rubino: Exceeded My Expectations
I can't help but share my amazing experience with fiorellarubino.com. I was initially skeptical about the quality, but to my surprise, the material was top-notch. I ordered a pair of pants and they fit like a dream. The intricate details on the shirt I purchased were not only beautiful but also durable after multiple washes. The prices might seem high, but trust me, you're getting what you pay for. I'm a loyal customer for life now! Keep up the great work, Fiorella Rubino! M
Melissa Jeremic
Il materiale non vale neanche una…
My evaluation for fiorellarubino.com Il materiale non vale neanche una stella materiali scadenti a prezzi elevati! Pantaloni ordinati e escono fili appena indossato! Camicia in sangallo lavata anche in lavanderia e puzza ancora di cina e dire che costa anche 69 euro! Mai più fiorella! Abbassate i prezzi perché manco la cerniera vi vale 3 euro
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