Fiorelli Reviews

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39 Reviews

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In the Handbags Shop category

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L Linnette Comparetto
65 days ago

A Lifesaver in the World of Customer Service: Fiorelli Shines Bright

In a world where exceptional customer service is becoming increasingly rare, Fiorelli stands out as a beacon of hope. I recently embarked on a virtual shopping spree on their website, eagerly awaiting the arrival of my new bags. However, my excitement was dampened when I discovered a minor defect on one of the handles. Disheartened that a return was not an option, I mustered the courage to reach out to their customer service team. Little did I know that this decision would lead to a delightful surprise. Fiorelli's customer service team not only acknowledged my concern promptly but also went above and beyond to rectify the issue swiftly. I penned down my worries in an email and hit send, hoping for the best. To my sheer amazement, within a matter of hours, Fiorelli had swooped in like a superhero, resolving the matter with such grace and efficiency that I was left speechless. Their dedication to turning a potentially negative experience into a positive one truly warmed my heart. With Fiorelli, it's not just about selling products; it's about building lasting relationships with their customers. They exemplify the essence of stellar customer service, embodying the notion of going the extra mile. My gratitude knows no bounds, and I am a loyal Fiorelli customer for life. Thank you for not only selling beautiful products but for your exceptional service that sets you apart from the rest.
M Mr. Christian
65 days ago Delivers Exceptional Customer Service Despite Challenges

My recent experience ordering from tested my patience after the products I ordered failed to arrive last month. Despite the initial setback, their customer service team went above and beyond to rectify the situation. Although my order never made it to me, I was pleasantly surprised by the responsiveness and professionalism of their customer service representatives. They promptly addressed my concerns and offered a full refund, ensuring that I left the situation feeling valued and taken care of. Despite the hiccup in my order,'s exceptional customer service sets them apart. I appreciate their dedication to customer satisfaction and their commitment to resolving issues promptly. I will definitely order from them again, knowing that they prioritize their customers' happiness above all else.
M Miss F
68 days ago

Fiorelli Bag Exceeded Expectations

As a long-time fan of Fiorelli, I was thrilled to purchase their latest bag. The sleek design and promise of durability had me sold. However, after just a few weeks of light use, I noticed the bag starting to fall apart. Disappointed but hopeful, I reached out to customer service. What I encountered, however, was beyond disheartening. The six-month guarantee offered little reassurance as the company appeared unwilling to address the faulty product. It was evident that the quality I once admired had diminished, leaving me questioning the company's integrity. Regrettably, I'll be seeking other brands for my future purchases. It's a shame as I had been a loyal customer, but the decline in both product quality and customer service is undeniable. Fiorelli, it's time to reclaim your former excellence.
L Leanne Ford
71 days ago

Affordable Elegance: A Happy Customer Story

My experience with has been nothing short of delightful. Upon stumbling across a tempting Facebook offer for an extra 15% discount on sale bags and complimentary delivery, I couldn't resist indulging in a new bag purchase. Placing my order was a breeze, with payment processing swiftly and an immediate confirmation email easing any concerns. However, a slight hiccup arose when I received another email stating a delay in order processing due to high demand. This prompted me to check Trustpilot reviews, which initially filled me with apprehension as I noticed a stream of negative feedback. Doubts about receiving my order crept in, overshadowing my excitement. Thankfully, my worries were short-lived as the very next day, a dispatch confirmation arrived in my inbox. To my surprise and delight, the bag arrived at my doorstep only two days later. The quality and design surpassed my expectations, and the fact that the delivery was free made the experience even better. For anyone hesitating due to negative reviews, I can wholeheartedly vouch for the credibility and efficiency of My purchase experience was smooth, and the product exceeded my expectations. Don't let doubts hold you back - treat yourself to affordable elegance with Fiorelli!
K Kirsty Powell
95 days ago

An Unexpected Turn of Events: A Lesson in Patience and Disappointment

Having been a loyal customer of for several years, the recent experience I encountered left me disheartened. Placing an order almost two weeks ago for what were meant to be thoughtful gifts, I eagerly awaited their arrival, only to be informed of a delay upon inquiry. Despite understanding that delays can happen, the anticipation turned to frustration when the order was subsequently canceled and refunded today. The disappointment of having to now scramble to find alternative gifts within a limited timeframe compounded the initial delay, leaving me feeling let down. This unforeseen turn of events has regrettably shifted my perspective, and I find myself hesitant to revisit for future purchases. An experience like this serves as a reminder of the value of reliability and timeliness in customer service, aspects that hold immense importance in cultivating trust and loyalty.
D Dean Myhill
95 days ago

An Unforgettable Journey: My Experience with Fiorelli

Let me take you through the rollercoaster ride I had on Fiorelli's website when I ordered a bag for my wife. With high hopes of surprising her, I opted for express delivery. However, days turned into a week of anticipation, and I found myself feeling disheartened. After summoning the courage to reach out to their customer service, I was informed that my order was under investigation. The silence that followed only added to my disappointment. Persistence led me to contact them once more, hoping for a glimmer of good news. Finally, an email arrived, bearing the news that shattered my excitement - the bag was out of stock. While the promise of a refund within seven days offered some solace, the whole ordeal had left a bitter taste in my mouth. The puzzling question lingered: How did it take them two weeks to figure this out? As I navigate through the waiting period for my own money to be returned, I can't help but warn others about this cumbersome experience. My advice echoes loudly: steer clear to avoid the frustration and disappointment that tainted my journey with Fiorelli.
N Rachel
96 days ago

Lost in Waiting: My Fiorelli Handbag Experience Unveiled

As a passionate fashion enthusiast, the anticipation of my handbag delivery from Fiorelli was palpable. However, what ensued was a frustrating journey marked by silence and unfulfilled promises. Placing my order for express delivery on December 28th, excitement turned to dismay as days passed with no sign of my coveted accessory. Contacting Fiorelli through various channels became a ritual, yet not a single reply echoed back to ease my growing concern. The lack of communication and unmet expectations painted a disappointing picture, overshadowing the initial thrill of the purchase. My advice echoes my experience – tread carefully when considering Fiorelli as your next fashion destination.
M Mr John Smith
108 days ago

Fiorelli Exceeds Expectations with Outstanding Quality & Exceptional Service

From the moment I visited, I was captivated by the exquisite handbags on offer. Purchasing one on the 18th of November as a Christmas gift for my wife was a delightful experience. Knowing that Fiorelli's Christmas return policy allowed returns until the 14th of January, I felt reassured in selecting the perfect gift. However, upon realizing that the handbag wasn't quite right for my wife, I reached out to Fiorelli's customer service team. While attempting to use Returnly to process the return, I encountered a message indicating that the return window had closed on the 20th of December, despite the extended Christmas return policy. Feeling frustrated, I contacted customer service, who initially provided me with a link that led me in circles. This back-and-forth continued, with repetitive responses and screenshots that did not address the issue at hand. Despite encountering these challenges, I must commend Fiorelli for the exceptional quality of their products and the initial ease of my shopping experience. The dedication and attentiveness of the customer service team in promptly responding to my queries also didn't go unnoticed. However, there is room for improvement in enhancing the returns system to align seamlessly with the advertised policies. In conclusion, Fiorelli's commitment to delivering premium products and personalized service shines through, setting them apart in the competitive market. With a few adjustments to their returns process, Fiorelli is poised to excel even further and exceed customer expectations like mine.
C CattyCat
124 days ago


I recently stumbled upon a stunning handbag on, and I was thrilled to see it accompanied by the enticing offer of FREE DELIVERY. As any smart shopper would, I swiftly added it to my cart, only to encounter an unexpected delivery charge during checkout. Feeling a tad perplexed, I took the initiative to reach out via email immediately. Unfortunately, the response time left much to be desired, prompting me to dial their customer service line for clarification. To my disappointment, the representative I spoke with was rather curt and dismissive, insisting that free delivery was contingent on a purchase of £50 or more. Their tone left me feeling unheard, almost as if my concern was being brushed off as a fabrication. This unexpected twist did put a damper on the overall experience, warranting a less-than-stellar star rating from my end. Despite the hiccup in customer service, the allure of the hand-crafted bag remains undeniable. I can't help but appreciate the artistry and craftsmanship that went into designing such a gem of a piece. Hopefully, with a bit more training and emphasis on empathetic communication, can truly shine not only in their products but also in their service, ensuring every customer feels valued and heard.
M Mrs. Angela Ciuraru
128 days ago

Awaiting a Spark of Resolution with

As I sit here eagerly checking my bank account, I am reminded of the unyielding patience needed when awaiting a refund. My journey with began optimistically, sending back an item on the 21st of November and anticipating a timely return of my funds within 5-7 working days. Alas, as the calendar flips to the 7th of December, the refund remains elusive, leaving me in a state of apprehensive anticipation. Despite this delay, I hold onto the hope that Fiorelli will soon rectify this situation, restoring my faith in their commitment to customer satisfaction. The experience has been a test of patience, but I remain optimistic that a resolution is on the horizon. My fingers are crossed, and my heart yearns for the day when I see those funds reflected back in my account. Until then, I hold onto the belief that every waiting period eventually leads to a brighter outcome.
W Wei Ko
147 days ago

Make sure you choose the correct item…

When I stumbled upon, I was ecstatic to find the perfect handbag to complement my daily style. The website's sleek design and easy navigation made the selection process a breeze. However, I accidentally ordered the wrong color. While exchanging the item, I encountered a slight hiccup with the return process. Despite this, the customer service team promptly addressed my concerns and guided me through the return process, ensuring that I received the correct item in a timely manner. In hindsight, I'd advise future customers to double-check their selections to avoid any return-related inconveniences. Despite the minor setback, Fiorelli's superb customer service and stunning products have earned my loyalty. I can't wait to shop with them again!
C Carol Smith
203 days ago

A Disheartening Experience

As a loyal customer of Fiorelli for several years, I have always appreciated the brand's commitment to quality and style. However, my recent purchase has left me deeply disappointed. The £65 bag I bought fell short of my expectations in every aspect. The material and craftsmanship felt subpar, a far cry from the superior quality I had come to associate with Fiorelli. The strap was too short, giving the impression of being flimsy and easily damaged. The most frustrating aspect, however, was the faulty zip. Every time I opened the bag, I struggled with a poorly fitted zip that overhung and refused to function smoothly. This was not an isolated incident, as the replacement bag I received presented the same issue, indicating a fundamental design flaw. To compound my dissatisfaction, the customer service response when I requested a refund was equally disheartening. Instead of a refund, I was only offered a replacement or a voucher, leaving me feeling undervalued as a customer. Additionally, being asked to bear the cost of postage for the replacement felt unfair, especially considering the initial faulty product. It pains me to say that this experience has shattered my confidence in the once esteemed Fiorelli brand. I sincerely hope that the issues I encountered are addressed, allowing Fiorelli to reclaim its reputation as a provider of exceptional quality and customer satisfaction.
C Claire
243 days ago

Awful Customer Service!

🌟 A Lifesaver in Customer Service! 🌟 I couldn't be happier with the exceptional customer service I received from When my beloved bag strap came unstitched after only 8 months, I was initially disheartened. However, the Fiorelli team stepped in and completely turned the situation around with their incredible support and assistance. Despite it being over 6 months since my purchase, Fiorelli went above and beyond to address my concerns. Their understanding and dedication to resolving the issue was truly outstanding. They not only repaired the bag strap promptly but also ensured that I felt valued and appreciated as a customer. I was blown away by the generosity and compassion displayed by the Fiorelli team. They didn't just offer a resolution; they provided a seamless and stress-free experience that truly restored my faith in their brand. Their professionalism and genuine care for their customers have won me over for life. I can't thank Fiorelli enough for their exemplary customer service. It's rare to find a company that is so committed to customer satisfaction, and I am genuinely grateful for the way they handled my situation. I wholeheartedly recommend Fiorelli to anyone in search of not just quality products, but also a team that genuinely cares about their customers' happiness and well-being. Thank you, Fiorelli, for going above and beyond to make things right!
M Mags
292 days ago

Excellent customer service

Exceptional Customer Service and Quality Products at I cannot express enough how impressed I am with the outstanding customer service provided by After facing an issue with using the designated return courier due to not owning a printer, I reached out to their help desk. Within a remarkably short two-hour window, they promptly responded by providing a QR code, enabling me to utilize the post office for the return. Their swift and effective assistance truly exceeded my expectations. Furthermore, I am delighted with the quality and design of the bags I purchased. Although both were impressive, they differed in size. With no hassle, I opted to keep the larger one. The sheer joy of being able to acquire the bag I had been eyeing, especially at a discounted price, filled me with immense satisfaction. The exceptional customer service, seamless problem resolution, and the sheer beauty of their products have made me a loyal and delighted customer. I couldn't be happier with my experience at and will undoubtedly return for future purchases. Thank you,, for setting the bar high and providing a seamless and enjoyable shopping experience.
M Mags
292 days ago

Exceptional Support and Seamless Returns Process

It brings me immense pleasure to share my wonderful experience with Recently, I encountered a minor hiccup while trying to utilize the return courier service due to the lack of a printer. However, upon reaching out to their efficient help desk team, they promptly provided a solution by sending a convenient QR code for me to use at the post office. Within just a two-hour timeframe, my issue was resolved with utmost professionalism and care, leaving me truly impressed. Not only was the customer service exceptional, but the quality of the products also exceeded my expectations. I purchased two bags from Fiorelli, both of which were beautiful; however, they were of different sizes. After careful consideration, I opted to keep the larger sized bag, which perfectly suited my needs. It was a delight to finally own the bag I had been eyeing, especially at a discounted price during the sale period. Fiorelli's attention to detail, swift problem-solving skills, and top-notch products have not only won me over as a satisfied customer but also solidified my loyalty towards their brand. I am beyond pleased with my purchase and the overall shopping experience. Thank you, Fiorelli, for your outstanding service and for making my shopping experience truly memorable.

Introduction is an online retailer specializing in stylish and practical handbags, purses, and accessories. With a wide selection of products, Fiorelli offers a range of options for fashion-conscious individuals seeking high-quality items at affordable prices. In this comprehensive editorial review, we will explore the pros and cons of shopping on, evaluate the user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Wide Selection: boasts an extensive range of handbags, purses, and accessories, catering to various styles and preferences.
  • Affordable Pricing: Fiorelli's products are reasonably priced, making luxury fashion accessible to a broader customer base.
  • Product Quality: Fiorelli is known for its commitment to quality craftsmanship, ensuring durability and longevity of its products.
  • User-Friendly Website: features a well-organized and intuitive website, enabling easy navigation and a seamless shopping experience.
  • Customer Reviews: The website provides helpful and detailed customer reviews, offering insights into product satisfaction and aiding purchasing decisions.


  • Limited Discounts: While Fiorelli occasionally offers promotions and discounts, they may not be as frequent or significant as some customers desire.
  • Shipping Costs: The cost of shipping can be an additional expense for customers, particularly those outside the retailer's primary market.

User Experience provides a user-friendly and visually appealing interface, ensuring a pleasant shopping experience. The website is well-organized, with straightforward navigation and filters to refine searches. The detailed product descriptions, high-resolution images, and customer reviews contribute to informed decision-making. Additionally, the website ensures a secure and encrypted checkout process, prioritizing customer data protection.

Pricing and Value for Money

Fiorelli offers competitive pricing, providing value for money considering the quality of their products. While some may find the prices slightly higher compared to fast-fashion alternatives, Fiorelli's commitment to durability and timeless design justifies the investment.

Customer Service

Fiorelli prioritizes customer satisfaction and offers excellent customer service. Their responsive and knowledgeable support team promptly addresses queries and concerns, ensuring a positive shopping experience. Customers can contact Fiorelli through multiple channels, including email, phone, and social media.

Product Quality and Selection

Fiorelli is renowned for its high-quality products crafted with attention to detail. Their handbags, purses, and accessories are made from premium materials, showcasing durability and style. The brand's diverse selection caters to various preferences, whether customers seek classic, contemporary, or trendy designs.

Website Usability is designed with user experience in mind. The website loads quickly, and its intuitive interface allows customers to navigate effortlessly. The search function and filter options enable users to find specific products or refine their search according to desired criteria. The overall layout is visually appealing and enhances browsing pleasure.

Returns and Exchanges offers a hassle-free returns and exchanges policy. If customers are not fully satisfied with their purchase, they can return the item within a generous timeframe, provided it is in its original condition. Fiorelli's dedication to customer satisfaction ensures that returns and exchanges are processed promptly and professionally.

Promotions and Discounts

While Fiorelli occasionally runs promotions and discounts, they may not be as frequent or substantial as some customers desire. However, joining the Fiorelli mailing list ensures individuals stay updated on special offers and exclusive deals, maximizing their savings potential.


Fiorelli has established a strong reputation in the fashion industry, recognized for its dedication to quality and design. The brand's commitment to customer satisfaction, attention to detail, and affordable luxury has garnered positive recognition from both loyal customers and industry professionals.

Payment Options offers a variety of payment options to accommodate customer preferences. These include major credit cards, such as Visa, MasterCard, and American Express, as well as PayPal for added convenience and security.

Loyalty Programs

Fiorelli currently does not offer a formal loyalty program. However, the brand occasionally rewards customers with exclusive perks and discounts to show appreciation for their continued support.

Customer Reviews

Customer reviews on provide valuable insights into product experiences, helping potential buyers make informed decisions. These reviews contribute to the overall trustworthiness and reliability of Fiorelli's brand and product offerings.

Community Involvement

Fiorelli actively engages with its customer community through various social media platforms. They encourage customers to share their experiences, style tips, and inspirations using Fiorelli products, fostering a sense of community and connection among brand enthusiasts.

Shipping and Costs offers shipping to multiple countries, although costs may vary depending on the destination. While shipping costs can be an additional expense, Fiorelli ensures efficient and reliable shipping methods, allowing customers to track their orders and receive them in a timely manner. In conclusion, provides a rewarding online shopping experience for individuals seeking fashionable and high-quality handbags, purses, and accessories. With a wide selection, affordable pricing, excellent customer service, and a commitment to product quality, Fiorelli successfully combines style and function. While occasional discounts and shipping costs may be areas for improvement, Fiorelli's reputation and attention to customer satisfaction solidify its position as a trusted and reliable choice for fashion-forward individuals seeking affordable luxury.