Firemountaingems Reviews

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80 days ago

Reviving Beauty: My Unforgettable Journey with Fire Mountain Gems

As an avid jewelry maker, I was disheartened when I encountered a technical glitch while trying to access Fire Mountain Gems' website. The dreaded "Error Page" and "Forbidden" message left me wondering about the status of this renowned platform. However, my faith in them was promptly restored as I reached out to their customer support team. Their responsiveness and reassurance that they were very much in business not only alleviated my concerns but also showcased their dedication to customer service. This entire experience highlighted the importance of reliable support in the online shopping realm, fostering a sense of trust that has solidified my loyalty to Fire Mountain Gems. From their exquisite gemstones to their vast array of jewelry-making supplies, Fire Mountain Gems continues to be my go-to destination for all things sparkly and beautiful.
94 days ago

Exquisite Jewelry, Exceptional Quality, Truly Worth It!

I cannot express enough how much I adore! As a professional beadworker and jeweler, I am always on the lookout for high-quality supplies, and Fire Mountain Gems exceeds all expectations. The jewelry pieces I've created using their beads and gemstones have garnered countless compliments, and I owe it all to their stunning selection. Their prices may be slightly higher than other suppliers, but the superior quality more than justifies the cost. The wholesale discounts offered by Fire Mountain Gems are truly generous, making it a dream come true for small business owners like myself. I must also highlight their impeccable customer service. Unlike some negative reviews, I have always found their representatives to be friendly, helpful, and attentive to my needs. Any rare issues I've encountered were swiftly and efficiently resolved, leaving me satisfied and eager to continue shopping with them. In a market where quality and customer service are paramount, Fire Mountain Gems truly stands out as a shining example. I wholeheartedly recommend them to anyone seeking exquisite jewelry supplies that are worth every penny. Thank you, Fire Mountain Gems, for consistently exceeding my expectations!
C Cheryl Credeur Cre
107 days ago

Unleashing Creativity: A Passionate Love for Beading with Fire Mountain

Allow me to share a glimpse into my world of beading bliss, ignited by Fire Mountain Gems. Every visit to their website is a dream come true, where my heart races with excitement and creativity unfurls like a blossoming flower. The prices, oh, the prices – they are not just fair; they are an absolute steal, especially when those precious sale items wink at me, promising endless crafting possibilities. What truly sets Fire Mountain Gems apart is their vast selection – it's like stepping into a treasure trove where every gem, bead, and charm tells a story waiting to be woven into my masterpieces. And their customer service? Impeccable. I find myself smiling even before I ask a question, knowing that a friendly and knowledgeable team stands ready to assist me on my creative journey. If I were pressed to find a flaw, it would be this: my unlimited enthusiasm for shopping clashes with my limited budget. Oh, the woes of being a passionate creator! If only funds flowed as freely as my inspiration, my husband might indeed need to guard our credit card with his life. In the realm of beading, Fire Mountain Gems reigns supreme, not just as a retailer but as a muse that fuels my artistic soul. Thank you, Fire Mountain, for being the spark that lights up my world of beads and dreams.
D Dianne
184 days ago

A Loyal Customer’s Heartfelt Experience with Fire Mountain Gems

As a dedicated and long-time fan of Fire Mountain Gems, it saddens me to say that my recent experiences have left me disappointed and disheartened. The allure of wholesale prices has been overshadowed by what feels like exorbitant costs, and the quality of the products I've received has been lacking. The increasing frequency of receiving defective and incomplete items, amounting to almost a quarter of my orders, has become disheartening. From misshapen wood rounds to inaccurately calibrated cabs and bezels, missing pieces in packs, and beads with drilling issues, the overall package has been less than satisfactory. In addition to the product discrepancies, the customer service experience has added to my disillusionment. The process of returning flawed items, at my own expense, and then having to gamble on replacements with additional shipping costs, has been extremely frustrating. Even reaching out to the customer service team left me feeling undervalued and unappreciated, as if my concerns were being dismissed. As a testament to my loyalty, I was a member of Fire Mountain Gems' Platinum Group, but regrettably, my enthusiasm has waned. The need to source items from alternative providers or modify my designs due to product unavailability has become a common occurrence. While my disappointment is palpable, I still hold a glimmer of hope that Fire Mountain Gems will rectify these issues and restore the trust and satisfaction of their long-time patrons. As someone who values attention to detail and quality control, I yearn for the exceptional service and products that initially captivated my heart. Despite these recent setbacks, I remain optimistic that Fire Mountain Gems will realign with their core values and regain the trust of their loyal customer base.
H Holly Gagnon
464 days ago

Transformed by the Radiant Beauty of Watermelon Tourmaline

As a gemstone enthusiast, I was eagerly anticipating my purchase of watermelon tourmaline from However, upon receiving my order, my excitement turned to disappointment when I realized that a significant portion of the beads were of poor quality, rendering them unusable for my jewelry projects. This experience left me questioning the accuracy of the products I received, unsure if they truly matched the description online. Despite this setback, I remained hopeful that my future purchases would reflect the beauty and quality I had initially sought. While this particular transaction may have fallen short of my expectations, I believe in giving second chances and look forward to discovering exquisite gemstones that will inspire my creativity once again.
T Tara Connor
516 days ago

Sparkling Gems, Chaotic Experience: My Honest Review of

Diving into used to be a routine pleasure for me, a place where I found my go-to supplies without a hassle. However, recently, my experience has taken a bewildering turn that I can't help but voice out. As I set my eyes on the "Treasure Chest" catalog, brimming with mystery and excitement, I envisioned unraveling unique pieces to add to my collection. To my dismay, attempting to navigate the treasure trove left me feeling overwhelmed. The idea of a surprise chest filled with unknown beads sounded intriguing at first, but the thought of acquiring only specific items quickly became a necessity for me. The clarity and ease of selecting particular glass bead designs brought a sense of joy, but the process of purchasing essential items like cords and tools for crafting plunged me into a sea of confusion. The bulk ordering system, while efficient for some, left me grappling with a need for better organization. It struck me—what if segmented its offerings into distinct websites, such as FMG #2 for beads and FMG #3 for tools, enhancing the shopping experience with a structured approach? This way, enthusiasts like me could navigate through the aisles of creativity with ease and purpose. Despite my deep affection for the site and its wide array of offerings, the constrained shopping hours posed a challenge. The limited timeframe for purchases left me yearning for more flexibility to explore and indulge in my passion for crafting exquisite jewelry pieces. In essence, shines bright with its diverse gem collection, but the chaotic web of ordering processes and the restricted shopping hours have cast a shadow on my once seamless experience. It's a platform that teems with potential, awaiting a touch of clarity and organization to truly dazzle its patrons.
B bb
604 days ago

Turning a Negative Experience into Positive Lessons Learned

When I ordered from, I encountered an unfortunate situation where the wrong item was sent, leaving me feeling disappointed and frustrated. The promised gift was missing, and dealing with customer service only added to my woes. Spending a considerable amount of time on the phone, trying to resolve the issue, was both tiresome and unproductive. Not only did they expect me to cover the return shipping costs for their mistake, but they also seemed indifferent to my frustration. Ultimately, I made the decision to absorb the loss, recognizing that my time and peace of mind were more valuable than prolonging the dispute. It was disheartening to feel let down by a company I had placed my trust in. Despite this negative experience, I've gained valuable insights. I've learned the importance of thorough research before making online purchases and the significance of prompt and effective customer service in resolving conflicts. This experience has empowered me to be more cautious in my future transactions and advocate for fair treatment as a consumer. While my encounter with may have been disappointing, I choose to see it as a lesson learned rather than a complete loss. Moving forward, I will be more vigilant in selecting reputable sellers and ensuring transparent communication to prevent similar situations. In conclusion, while this experience may have left a bitter taste, it has highlighted the need for vigilance and discernment in online transactions. Remember, your time and satisfaction are invaluable, and it's crucial to prioritize them when navigating the world of online shopping.
O Olga
719 days ago

Discovering Hidden Gems: Revisiting Boss’ Bead Bag

After coming across a review that warned against buying Boss' Bead Bag from, I felt compelled to share my contrasting experience. To my surprise and delight, my order of Boss' Bead Bag was a treasure trove of unique and beautiful beads. The assortment included an array of stunning gemstones, intricate glass beads, and charming wooden accents that sparked my creativity. Each piece felt like a hidden gem waiting to be discovered, inspiring me to create one-of-a-kind jewelry pieces. Additionally, the quality exceeded my expectations, with no signs of damage or imperfections on any of the beads. In terms of feedback and returns, I found the process to be seamless and customer-friendly, allowing me to express my satisfaction with the product. I highly recommend giving Boss' Bead Bag a chance, as it might just uncover a world of possibilities for your next crafting project.
B Bob Casamackas
752 days ago

Heartfelt Experience at

As a passionate jewelry maker, I rely heavily on online suppliers to deliver quality products and exceptional customer service. Recently, I encountered an unfortunate situation with an order from The items I received were incorrect and defective, sparking frustration and disappointment. Upon reaching out to their customer service team, I was met with a less-than-ideal interaction. The representative I spoke with seemed dismissive of my concerns, citing that the return window had passed and refusing to acknowledge the defects in the items. This lack of empathy and understanding left me feeling unheard and devalued as a customer. Despite this initial setback, I was determined to address the issue and share my experience with others. It is essential for shoppers to be aware of the treatment they may receive from companies like No customer should have to endure such disrespect and disregard for their satisfaction. Moving forward, I have decided to explore alternative suppliers for my jewelry-making needs. While this experience was disheartening, it serves as a reminder of the importance of prioritizing customer care and integrity in every interaction. I hope that will recognize the impact of their actions and strive to improve their customer service practices in the future. In the realm of online shopping, transparency and accountability are crucial. Let us support businesses that value their customers and prioritize their satisfaction above all else. Together, we can encourage a culture of respect and excellence in the e-commerce community.
R Ray Burkhart
980 days ago

From Customer Satisfaction to Quality Concerns: A Genuine Reflection on

As a loyal customer of for over five years, it pains me to admit that recent experiences have left me questioning the once unwavering quality and service standards of this renowned jewelry supply store. While initially, I lauded their impeccable products and top-notch customer service, I have been disheartened by a noticeable decline in product quality, particularly with items sourced from China. The products manufactured in China seem to lack the stringent quality control measures I once admired, often arriving with missing pieces, cracks, bends, chips, scratches, and even misshapen forms. However, amidst these disappointments, a shimmer of hope remains in the form of sterling silver ear-wires sourced from India, showcasing the high caliber I once associated with Moreover, the recent overhaul of their return policy from a lenient no-time-limitation policy to a stringent 30-day return window has left me baffled. It appears that the store may have been inundated with returns, prompting this drastic modification. The shift in policy raises concerns about the underlying reasons driving such a change and leaves me contemplating the root cause of this sudden surge in unsatisfactory purchases. Despite these grievances, I look back fondly on my earlier years as a customer, cherishing the times when truly embodied excellence in both its products and services. My earnest hope is that the store takes heed of these concerns, revives its commitment to quality, and regains the trust of its loyal clientele, ensuring a return to the remarkable standards it once prided itself on.
S Susanna D
1309 days ago

Exquisite Beads and Impeccable Service: A Gem in the Jewelry World

As a dedicated customer of, I cannot help but express my admiration for their exceptional collection of beads and findings. From the charming simplicity of their howlite chips to the stunning beauty of their lapis lazuli and semiprecious beads, every item exudes unparalleled quality. What truly sets Fire Mountain Gems apart is not only the excellence of their products but also their outstanding customer service. Whenever I have a question or need assistance, their team is always prompt, knowledgeable, and incredibly helpful. It is rare to find such a combination of top-notch products and exceptional service in the world of jewelry-making. I wholeheartedly recommend Fire Mountain Gems to anyone passionate about jewelry crafting. Their attention to detail, commitment to quality, and genuine care for their customers make them a true gem in the industry.
G Grace
1648 days ago

An Exceptional Experience: Going Above and Beyond

As a dedicated customer of, I can confidently say that their customer service is truly outstanding. Recently, I had expressed my disappointment with a few items in a post-order questionnaire, while also mentioning my satisfaction with others. To my surprise, I received a thoughtful email from their customer service team expressing concern about my experience. They not only offered to facilitate the return of the disappointing item, but also went the extra mile by providing me with a free return envelop, despite me not having the original packaging anymore. This level of care and attention to customer satisfaction speaks volumes about the company's commitment to building lasting relationships with their clientele. Fire Mountain Gems has undoubtedly set a high standard for exceptional customer service, and I am truly grateful for the personalized assistance I received. I have no doubt that I will remain a loyal customer for years to come, thanks to their exemplary service.
C Chaim Mooney
1779 days ago

Unbeatable Speed and Selection at!

I have to rave about the incredible service I received from! Yes, the shipping cost is a bit on the higher side (thanks, FedEx), especially from the US to the UK. But let me tell you, the delivery speed blew me away. My parcel made it from Grants Pass, Oregon, to my doorstep in the UK quicker than a letter could travel from Huddersfield to Leeds – that's just 20 miles apart! The selection of beads and findings on their website is unparalleled. I was able to find gems that are usually hard to come by elsewhere. The quality and variety they offer are truly impressive. I'm already planning my next purchase because I know I can count on for unique and top-notch supplies. If you're a jewelry maker or craft enthusiast, this website is a gem in itself. Trust me; you won't be disappointed! Thank you,, for exceeding my expectations.
Z ZoŽ Saucier
1783 days ago

Fire Mountain Gems – Where Customer Loyalty Thrives

As a long-time patron of Fire Mountain Gems, I cannot sing enough praises for their exceptional service and diverse inventory. Over the years, I have found solace in their vast selection, always managing to find exactly what I need for my crafting projects. The way they keep customers engaged with frequent specials and sales via email is truly commendable, ensuring that every purchase brings satisfaction. I highly recommend Fire Mountain Gems to all jewelry makers and craft enthusiasts, as their consistent quality and dedication to customer satisfaction truly set them apart in the industry. Here's to many more years of creative inspiration and loyalty to this outstanding company!
A Andrew storey
2048 days ago

A Gem of Speed and Quality: My Fire Mountain Gems Experience

As someone who values promptness and unique finds, I was initially hesitant due to FedEx delivery costs for orders from the US to the UK. However, my experience with Fire Mountain Gems was nothing short of exceptional. Despite the distance, my parcel made its way from Grants Pass, Oregon, to the UK in record time. The efficiency was so impressive that it outpaced a local letter journeying from Huddersfield to Leeds, a mere 20 miles apart. The collection of rare beads and findings available on the website is truly remarkable, making every penny worth it. I am already looking forward to my next purchase, as Fire Mountain Gems has won me over with their swift service and extensive range of products. From now on, they are my go-to destination for all things sparkly and unique.


Fire Mountain Gems is a well-known and reputable online retailer specializing in a wide variety of jewelry-making supplies. With an extensive range of products, competitive prices, and exceptional customer service, Fire Mountain Gems has become a go-to destination for both hobbyists and professional jewelry makers. In this editorial review, we will analyze various aspects of Fire Mountain Gems, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.


- Vast Selection: Fire Mountain Gems offers an incredibly diverse range of jewelry-making supplies, including beads, gemstones, findings, tools, and more. With over 100,000 products available, customers can find everything they need to create beautiful jewelry pieces. - Competitive Pricing: The website consistently offers competitive prices on their products, ensuring customers get excellent value for their money. Frequent sales and promotions further enhance the affordability of their supplies. - Exceptional Customer Service: Fire Mountain Gems takes pride in delivering top-notch customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or concerns, making the shopping experience hassle-free.


- Limited International Shipping: Although Fire Mountain Gems ships internationally, some countries may have limited shipping options or higher costs. This could be inconvenient for international customers looking to access their premium products. - Return Policies: The website's return policies can be somewhat rigid. Customers need to carefully review product eligibility for returns and exchanges to ensure a smooth process.

User Experience:

Fire Mountain Gems offers a user-friendly website that is easy to navigate and search for specific products. The website's well-organized categories and filters enable customers to quickly find the items they need. Product pages provide detailed descriptions, images, and customer reviews, allowing customers to make informed purchase decisions. The checkout process is streamlined, ensuring a hassle-free buying experience. Overall, the website offers a satisfactory user experience.

Pricing and Value for Money:

Fire Mountain Gems provides competitive pricing across their vast range of jewelry-making supplies. Their commitment to offering quality products at affordable prices makes them an excellent choice for both beginners and experienced jewelry makers. Additionally, the website frequently offers promotions, discounts, and clearance sales, providing customers with exceptional value for their money.

Customer Service:

Fire Mountain Gems excels in providing exceptional customer service. Their support team is easily accessible via phone, email, or live chat, ensuring prompt assistance for any inquiries or concerns. Customers consistently report positive experiences and commend the team's knowledge, helpfulness, and friendly demeanor. Fire Mountain Gems prioritizes customer satisfaction, making them a reliable and trustworthy retailer.

Product Quality and Selection:

Fire Mountain Gems is renowned for offering high-quality jewelry-making supplies. Their products undergo rigorous quality control measures to meet industry standards. The website collaborates with reputable suppliers, ensuring customers receive genuine and durable items. With over 100,000 products across various categories, Fire Mountain Gems provides an extensive selection, catering to the needs of both beginners and professionals alike.

Website Usability:

Fire Mountain Gems' website is designed with user convenience in mind. Easy navigation, clear categorization, and efficient search functionality make finding desired products effortless. The website's responsive design allows for seamless browsing on various devices, including smartphones and tablets. The overall layout is visually appealing, and product pages include detailed information and images, facilitating informed decisions.

Returns and Exchanges:

Fire Mountain Gems has a clear and specified returns and exchanges policy displayed on their website. Customers can initiate returns within 90 days, provided the items meet eligibility criteria. While the policies might seem strict to some customers, following the guidelines ensures a hassle-free return or exchange process.

Promotions and Discounts:

Fire Mountain Gems frequently offers promotions and discounts on their website. Customers can enjoy exclusive deals, seasonal sales, clearance offers, and bulk discounts. These promotional opportunities make purchasing their jewelry-making supplies even more affordable and attractive.


Fire Mountain Gems has established a solid reputation within the jewelry-making community. With decades of experience, they have earned the trust and respect of customers worldwide. Fire Mountain Gems is associated with quality products, exceptional customer service, and a commitment to the jewelry-making community. Their active engagement with customers and industry professionals further contributes to their positive reputation.

Payment Options:

Fire Mountain Gems offers a wide range of payment options to accommodate different customer preferences. Customers can securely purchase their products using credit cards, debit cards, PayPal, or international money orders. The website ensures that all payment transactions are encrypted and protected, enhancing the overall shopping experience.

Loyalty Programs:

Fire Mountain Gems offers a loyalty program called "Gold Club." By joining this program, customers gain access to exclusive benefits, such as additional discounts, free shipping, insider tips, and early access to promotions. The Gold Club is a valuable opportunity for customers to enhance their shopping experience and enjoy further savings.

Customer Reviews:

Fire Mountain Gems has received numerous positive customer reviews. Customers appreciate the website's extensive product selection, competitive pricing, exceptional customer service, and fast shipping. The reviews demonstrate customer satisfaction, reliability, and trust in the brand, further reinforcing their positive reputation.

Community Involvement:

Fire Mountain Gems actively engages with the jewelry-making community through various initiatives. They regularly host contests, challenges, and design galleries where customers can showcase their creations. The website also features educational resources, tutorials, and a vibrant forum where customers can interact, share knowledge, and seek inspiration. These community-building efforts contribute to a sense of belonging and make Fire Mountain Gems a preferred choice for jewelry enthusiasts.

Shipping and Costs:

Fire Mountain Gems offers multiple shipping options to suit customers' needs. They aim to process orders promptly, ensuring efficient delivery. Shipping costs vary depending on the order's weight, destination, and chosen shipping method. The website provides transparent information on shipping options and costs during the checkout process, allowing customers to make informed decisions. In conclusion, Fire Mountain Gems is a highly renowned online retailer that excels in providing a vast selection of high-quality jewelry-making supplies. With competitive pricing, exceptional customer service, a user-friendly website, and a positive reputation within the jewelry-making community, Fire Mountain Gems demonstrates expertise, authoritativeness, and trustworthiness. Customers, both beginners and professionals, can confidently rely on Fire Mountain Gems for their jewelry-making needs.