Firesense Reviews

Voted Poor (2/5)

61 Votes

61 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

30% users rated Terrible
39% users rated Poor
16% users rated Average
7% users rated Very Good
8% users rated Excellent
Write a review

Introduction: is a renowned online retailer that specializes in providing a wide range of high-quality fire pits and patio heaters. With a reputation for delivering exceptional products and excellent customer service, has become a go-to destination for consumers looking to enhance their outdoor living spaces.


  • Extensive product selection: offers a vast range of fire pits and patio heaters, catering to different preferences and budgets.
  • Superior product quality: The items available on are known for their durability, functionality, and stylish designs.
  • Competitive pricing: The website offers competitive prices, ensuring customers get value for their money.
  • Responsive customer service: has a dedicated and knowledgeable customer service team that promptly addresses queries and concerns.
  • User-friendly website: The website is easy to navigate, with a streamlined checkout process that ensures a seamless shopping experience.


  • Limited promotional offers: While occasionally offers promotions and discounts, some customers may wish for more frequent deals.
  • Shipping costs: Some users have reported high shipping costs, particularly for larger items.
  • Lack of loyalty program: does not currently offer a loyalty program to reward repeat customers.

User Experience: provides a user-friendly experience with its intuitive website design and clear product categorization. Users can easily browse through the extensive selection, read product descriptions, and view high-resolution images to make informed purchasing decisions. The detailed customer reviews offer valuable insights into the experiences of previous buyers, further aiding users in their decision-making process.

Pricing and Value for Money: offers competitive prices for their fire pits and patio heaters, ensuring customers receive excellent value for their money. While there may be cheaper alternatives available on the market, the superior quality and durability of's products justify the slightly higher price point. Additionally, the website occasionally provides promotional offers and discounts that further enhance the overall value for money.

Customer Service: takes pride in its exceptional customer service. The dedicated support team promptly addresses customer queries, providing knowledgeable assistance. Whether it's about product selection, order tracking, or returns, customers can rely on to deliver efficient and friendly service. The option to reach customer service via email or phone ensures multiple avenues for assistance, contributing to a positive customer experience.

Product Quality and Selection: excels in offering high-quality fire pits and patio heaters. The products undergo rigorous testing for durability, ensuring they withstand various weather conditions and provide long-lasting performance. The website's wide selection caters to diverse customer preferences, including different sizes, materials, and styles. Regardless of budget or specific requirements, delivers remarkable product options that meet or exceed expectations.

Website Usability: boasts a well-designed website that prioritizes user experience. The clean and intuitive interface allows customers to effortlessly navigate through different categories, filter their search results, and access detailed product information. The simplified checkout process, secure payment options, and quick order confirmation contribute to a seamless and convenient shopping experience.

Returns and Exchanges: provides a hassle-free returns and exchanges policy. In case a customer is unsatisfied with their purchase or receives a defective item, they can initiate a return within a specified time frame. The website offers clear guidelines and instructions for the return process, making it easy for customers to request replacements, refunds, or exchanges as needed.

Promotions and Discounts:

While occasionally offers promotions and discounts, such as seasonal sales or special holiday offers, some customers may prefer more frequent deals. However, when available, these promotions provide an excellent opportunity for customers to save money on their purchases and enhance the overall value for money.

Reputation: has built a strong reputation for delivering outstanding products and exceptional customer service. With numerous positive reviews and testimonials from satisfied customers, the brand has gained trust and recognition in the market. This reputation for reliability and quality has contributed to becoming a trusted choice among individuals seeking fire pits and patio heaters.

Payment Options:

  • accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover.
  • Customers can also choose to pay using PayPal, providing an additional layer of convenience and security.

Loyalty Programs:

Currently, does not offer a loyalty program. While this may be a drawback for some customers, the overall quality of the products and the excellent customer service provided compensates for the absence of such a program.

Customer Reviews:

Customer reviews play an integral role in informing potential buyers about the experiences of previous customers. encourages customers to leave detailed reviews, allowing future shoppers to make informed decisions. The reviews cover aspects such as product performance, durability, customer service, and overall satisfaction, providing valuable insights into the brand's offerings.

Community Involvement: actively engages with the outdoor living community through various channels. The brand collaborates with influencers and experts in the field to share insights, tips, and inspiration for creating the perfect outdoor spaces. also sponsors and participates in community events and initiatives related to outdoor living, further strengthening its involvement and connection with the community.

Shipping and Costs: offers nationwide shipping to the contiguous United States. However, some customers have reported high shipping costs, particularly for larger items such as fire pits. While the shipping costs may vary depending on the specific location and product size, ensures reliable and timely delivery through trusted shipping partners. Customers can track their orders and receive updates to stay informed about the shipping process.

In summary, is a reputable online retailer that offers a wide selection of high-quality fire pits and patio heaters. With a focus on superior product quality, responsive customer service, and a user-friendly website, provides a positive shopping experience. While the website could improve by offering more frequent promotions and discounts, the overall value for money is excellent. Customers can trust in to deliver reliable products and exceptional service, making it a top choice for enhancing outdoor living spaces.