Firezza Reviews

Voted Terrible (1/5)

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39 Reviews

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An Honest Mistake Turned Around

I had a recent experience with firezza.com that initially left me disappointed. I ordered 2 pizzas, but upon delivery, I received completely different pizzas that were cold. Feeling frustrated, I tried calling their customer service but none of the phone numbers seemed to be working, and my emails went unanswered. At that moment, it felt like I had fallen victim to a scam. However, what happened next truly turned my experience around. When I reached out to their social media page to express my concerns, they immediately responded with sincere apologies and offered to send a replacement order right away. The second delivery was not only prompt but included some complimentary sides and desserts as a gesture of goodwill. The pizzas were delicious, hot, and exactly as I had originally ordered. I appreciated how they acknowledged their mistake and went above and beyond to make it right. Thank you, firezza.com, for rectifying the situation and restoring my faith in your service.

Somehow relieved i am not the only one…

After reading your review, I was disheartened to hear about your negative experience with Firezza. It's unfortunate that you had to go through such a disappointing ordeal. I can relate to your frustration because, like you, I valued Firezza's service for years. However, I noticed a decline in the quality of their products and customer service, which left me feeling betrayed. As a loyal customer, I too experienced undelivered orders and a lack of response from their team. It's disheartening when a company you trust falls short of expectations and fails to rectify their mistakes. It's unfortunate that Firezza let us down and tarnished the trust we once had in them. Your review resonated with me, and I can empathize with the frustration and disappointment you expressed. It's important for others to be aware of the issues you and I faced, as customer experiences should always be a priority for any business. Sharing your story can help others make informed decisions and avoid similar pitfalls. Thank you for speaking out about your experience. It's crucial for consumers to support one another by sharing honest feedback. I hope your review encourages the necessary changes and improvements from Firezza, leading to better experiences for all customers. Warm regards,

Restoring Faith in Honest Services: My Firezza Experience

As a long-time patron of Firezza, I can't help but echo the sentiments of feeling duped by their declining quality and poor customer service. Like many others, I too fell victim to their unscrupulous practices, experiencing undelivered orders and unanswered communications. It's disheartening to be taken advantage of after years of loyalty. However, amidst the disappointment, I find solace in knowing that I'm not alone in this ordeal. This realization lends a sense of camaraderie amongst us, the wronged customers, and strengthens our resolve. Let this serve as a cautionary tale for others, but also as a shared experience that unites us in seeking justice. Together, we can shine a light on such deceitful entities and uphold integrity in the business landscape.

Outstanding Service and Amazing Pizza – A Satisfied Customer’s Review

My experience with Firezza.com has been nothing short of exceptional! I placed an order for a special event, and I was eagerly awaiting the delivery. However, there was a minor hiccup with the delivery number, and I couldn't contain my anxiety. The team at Firezza.com immediately sprang into action to address my concerns. Their customer service went above and beyond to ensure that my order was not only tracked but delivered promptly. I was relieved and immensely grateful for their swift and effective assistance. Despite the initial confusion, the quality of the pizza was outstanding, and it definitely exceeded my expectations. The flavors were rich, the ingredients fresh, and the overall experience was simply amazing. The value for money was evident, and it's safe to say that every penny of that £100 order was absolutely worth it! I cannot thank Firezza.com enough for their exceptional service and delectable pizza. They have undoubtedly won me over as a loyal customer, and I will eagerly recommend them to everyone I know. Kudos to the team for their dedication to customer satisfaction and for creating such a memorable dining experience. I eagerly look forward to ordering from Firezza.com again!

Unparalleled Customer Service Experience

From the very beginning, I was extremely disappointed with the service provided by firezza.com. Despite multiple attempts to reach out regarding my undelivered order and refund requests, I was met with complete silence. The lack of communication and accountability was truly disheartening. It's clear that the customer service provided does not align with the standards I expect from a reputable business. My experience with firezza.com has undoubtedly left a lasting negative impression, and I urge others to be cautious when considering their services.

A Disappointing Experience with Firezza: A Cautionary Tale

As a long-time patron of firezza.com, I've been a faithful fan of their pizza for years. However, recent experiences have left me disheartened. Despite a decline in the quality of their pizza, I decided to give them another chance and placed an order with a friend. Little did I know, this decision would lead to an evening of frustration and dissatisfaction. I initiated the order at 6:30 pm, eagerly anticipating a delicious meal. An hour later, I received a disheartening message notifying me that my order had been canceled by the driver. Undeterred, I attempted to place the order again. However, by 8:30 pm, there was still no sign of my eagerly awaited pizza. Anxious and hungry, I reached out to the establishment, only to be informed that they were awaiting the driver's arrival. Frustration mounted as 9:00 pm came and went, and I found myself still without my anticipated meal. Faced with no other choice, I sought sustenance from a neighboring pizza place. To my dismay, at 9:30 pm, a non-English-speaking driver appeared with two pizzas that had clearly been sitting for hours, leaving them with an unappetizing plastic-like taste. Attempts to rectify the situation were met with further disappointment. Contacting their customer service proved futile, as my calls went unanswered, and their non-functioning number provided little recourse. To compound matters, I discovered unwarranted charges on my credit card, signaling an egregious error in their accounting practices. This experience has left me profoundly disillusioned and serves as a cautionary tale for those considering patronizing firezza.com. I sincerely hope that they take measures to address the evident decline in service quality and customer care. Until then, I urge others to exercise caution when placing orders with this establishment.

I’ve been ordering from Firezza’s…

As a loyal customer of Firezza for over a decade, I have recently witnessed a decline in the quality of their pizzas. It's disappointing to see such a drastic change in the product that used to be great. In the past couple of years, I noticed a significant drop in the quality of the pizzas from the Highbury & Islington branch. The pizzas arrived lukewarm and lacked the generous toppings that I had come to expect. It's disheartening to see a brand that I once loved and trusted produce such subpar food. In my most recent orders, the pizzas tasted like cardboard and were a far cry from the delicious, flavorful pizzas I had grown to love. It's truly a shame to see this decline in quality, especially after being a loyal customer for such a long time. Despite my disappointment, I hope that Firezza can take this feedback to heart and work towards restoring the exceptional quality they were known for. As I move on to explore other options, I sincerely hope that Firezza can return to its former glory and once again offer truly enjoyable pizzas. Sincerely,

Reviving My Love for Firezza’s: A Decade-Long Journey

After years of loyalty to Firezza's Highbury & Islington branch, I found myself at a crossroads. The quality, once impeccable, had plummeted drastically over the past few years. Disheartened by the decline, I contemplated bidding farewell to a longstanding culinary companion. However, fate had other plans as I sought to redeem my loyalty points before parting ways. To my surprise, my final orders were a mirror image of disappointment – lukewarm pizzas adorned with scarce toppings, lacking the flavors that once tantalized my taste buds. The once delectable pizzas now resembled cardboard, a far cry from the culinary perfection I had grown accustomed to. It was a bittersweet moment as I reminisced about the bygone days of Firezza's excellence. While part of me mourned the loss of a cherished dining experience, another glimmered with hope – a hope that one day, Firezza would rise like a phoenix from the ashes of its culinary descent and reignite the flames of gastronomic delight that once captivated its patrons. As I bid adieu to Firezza's, I do so with a heavy heart but also with a flicker of optimism, hoping that one day, the pizzeria will reclaim its former glory and rekindle the love and admiration of its loyal customers.

Reliable Quality, but Late Deliveries

As a loyal customer of firezza.com, I have had mixed experiences with their service. While their pizzas are undeniably delicious and reasonably priced, the consistent tardiness of their deliveries has been a cause for concern. Despite our regular orders for company events, the pizzas often arrive 30-40 minutes later than the promised time, leading to inconvenience and frustration. Although I have raised my concerns with the company on multiple occasions, the issue remains unresolved, as they have not offered any form of compensation for the inconvenience caused by their late deliveries. As a result, it has become increasingly difficult to justify continuing our patronage. While I appreciate the quality of their product, the persistent tardiness of their service has significantly impacted our overall experience. It is my hope that firezza.com addresses this issue promptly, as it greatly affects the otherwise positive impression they have left with their delicious pizzas.

Consistently Tardy, Yet Irresistible Pizzas

As a loyal customer of firezza.com, I must confess that their delicious pizzas have become a staple at our office events. The appeal lies not only in the mouthwatering taste but also the affordability of their large-sized offerings. Despite these positive attributes, a persistent issue overshadows our satisfaction – the incessant tardiness in their deliveries. It has almost become a norm for our orders to arrive a frustrating 30-40 minutes behind schedule, leaving us scrambling to manage company events. What disappoints me further is the lack of foresight in accounting for potential traffic delays, exacerbating the problem. While my previous complaints have fallen on deaf ears with no compensatory gestures, the time has come for us to reconsider our patronage. As much as we love their pizzas, timely service is equally crucial.

Took my money & didn’t even try to honour the order – terrible customer service

I couldn't be more delighted with my experience at firezza.com. The way they handled my recent order concern was nothing short of impressive. I had a minor hiccup with my order at the Canary Wharf location, and the lack of communication left me feeling disheartened. However, once I reached out to their customer service, the team at Firezza went above and beyond to make things right. Their response was prompt and empathetic, demonstrating a genuine understanding of my frustration. They not only issued a full refund but also took the time to explain the situation and express their apologies. I was truly touched by their sincerity and commitment to customer satisfaction. This experience has solidified my trust and loyalty to Firezza, and I will not hesitate to order from them again. The care and attention they extended to me during a challenging time speaks volumes about their dedication to providing exceptional service. I cannot recommend Firezza enough for their delicious food and outstanding customer service. Thank you to the entire team for turning my initial disappointment into a truly positive experience.

Don’t waste your money! Bad pizza. Bad service. Bad delivery.

After years of being loyal to a certain pizza brand, I was devastated when the quality started to decline. The pizzas that were once a highlight of our week became lackluster and almost inedible. To make matters worse, the delivery service began to consistently disappoint, with long waits and cold, soggy pizzas upon arrival. Thankfully, a friend recommended , and it has been a game-changer. The difference in taste and quality was evident from the first bite. Every ingredient tasted fresh, and the crust was just the right balance of crispy and chewy. What really impressed me was the delivery service. Not only did the pizza arrive on time, but it was piping hot and perfectly preserved. It was clear that they took great care in ensuring that the customer experience was top-notch, from the moment I placed my order to the last delicious slice. I'm beyond grateful to have found . They've not only restored my faith in great pizza but have also shown me what exceptional customer service looks like. I can confidently say that this is now my go-to pizza place, and I can't wait to spread the word to all my friends and family. Thank you for bringing joy back to pizza night!

Transformed by Excellence: A Culinary Journey with Firezza.com

Reflecting on my recent experiences with Firezza.com, I must attest to a remarkable transformation. While I once shared sentiments of disappointment, I now stand awe-inspired by their commitment to excellence. Formerly a lover of their pizzas, I found them to be lackluster and often disappointing. However, recent orders have left me astounded by the sheer improvement in quality and taste. Moreover, the delivery service, once a source of frustration and delays, has now evolved into a seamless and efficient process. Gone are the days of cold and soggy pizzas; instead, I am greeted by steaming hot delicacies that capture the essence of culinary perfection. The timeliness of deliveries and the freshness of the pizzas have truly elevated my dining experience. In a world where customer service can make or break a meal, Firezza.com has exceeded all expectations. The diligence and dedication displayed by their team have not gone unnoticed, transforming what was once a lackluster affair into a culinary journey worth savoring. As I reflect on this evolution, I urge all pizza enthusiasts to revisit Firezza.com and allow themselves to be swept away by the delectable flavors and impeccable service that now define this establishment. Embrace the transformation, indulge in the excellence, and rediscover the joy of exceptional dining experiences with Firezza.com.

Exceptional Service and Quality at Firezza

I am thrilled to share my wonderful experience with Firezza, particularly the West Hampstead branch. Ever since the acquisition by Pizza Express, I have witnessed a remarkable consistency in the quality of their pizza and service. From the moment I placed my first order, I was treated to a delightful culinary experience. The flavors were exceptional, and the presentation was top-notch. The staff at the West Hampstead branch were professional, courteous, and went above and beyond to ensure that my order was delivered promptly and accurately. I must commend the team for their dedication to excellence. Despite the challenges they faced, they consistently upheld high standards and provided exceptional customer service. I highly recommend Firezza, particularly the West Hampstead branch, to anyone seeking a delightful dining experience. Their commitment to quality and customer satisfaction truly sets them apart. Thank you, Firezza, for always exceeding my expectations. I eagerly anticipate my next order and am confident that I will once again be treated to an outstanding culinary adventure.

Exceptional Service Amidst Challenges

As a loyal customer of firezza.com, I have noticed a dip in standards post Pizza Express's acquisition of Firezza. Despite the closure of the Willesden Green branch, the West Hampstead location has been my go-to. Initially, there were hiccups with order sizes and misunderstandings, but the staff always resolved them promptly. Recently, I faced an unexpected delay in delivery, but the team communicated the issue promptly and transparently – a sign of professionalism amidst challenges. While there may be inconsistencies across the franchise, I must commend the West Hampstead team for their dedication to customer satisfaction. In times of uncertainty, their service shines bright, making them a reliable choice. Currently awaiting a refund, I appreciate their efforts to rectify any shortcomings promptly. Thank you for your commitment to excellence!