Firmoo Reviews

Voted Good (4/5)

147 Votes

49 Reviews

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In the Glasses Store category

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10% users rated Terrible
0% users rated Poor
2% users rated Average
10% users rated Very Good
78% users rated Excellent
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O Olivia
52 days ago

Unwavering Transparency and Exceptional Service at

It saddens me to hear about negative experiences with online shopping, which is why I feel compelled to share my positive journey with This brand epitomizes transparency and dedication to customer satisfaction. Unlike some unfortunate encounters, I found to be a beacon of reliability. When I received my glasses from, they didn't quite fit perfectly. Worried about the return process, I reached out to their customer service. To my surprise and absolute delight, they not only offered a swift exchange but also guided me through the entire process with warmth and understanding. It's disheartening to see misleading advertisements tarnishing the reputation of businesses. However, stands out for their honesty and integrity. Their commitment to customer care is truly commendable, making me a loyal customer for life. If you're seeking a trustworthy and customer-driven eyewear company, look no further than Their actions speak louder than words – a rare gem in the online shopping realm!
M Marie Finidori Aurore
62 days ago

Delightfully Impressed: A First-Time Glasses Buyer’s Journey

Embarking on my first online glasses shopping experience, I must admit I was filled with a mix of excitement and apprehension. However, completely surpassed my expectations, leaving me pleasantly surprised at every turn. From the moment I placed my order, efficiency was the name of the game. The careful assembly of my glasses, the swift delivery, and the meticulous packaging all spoke volumes about the brand’s commitment to excellence. Not only were the glasses aesthetically pleasing, but their quality was top-notch. The progressive lenses worked like a charm, and the entire fitting process was a breeze, thanks to the user-friendly interface that Firmoo provides. The ability to virtually try on glasses, upload my prescription with ease, and receive my order promptly further solidified my confidence in Firmoo’s services. And let's not forget about the pricing – impeccable quality at a reasonable cost is a rare find, but Firmoo delivers just that. In conclusion, I wholeheartedly recommend to anyone in search of a seamless, high-quality online eyewear shopping experience. Trust me, you won’t be disappointed!
67 days ago

Exceptional Quality Eyewear and Seamless Customer Service

Let me share my experience with – a place where you can find exceptional quality eyewear! Initially, I was a bit disappointed with the gradient on my sunglasses, but the ease with which I could exchange them surprised me. The live chat support was always there for me, with incredibly kind and efficient advisors readily available to assist. Being apprehensive about ordering glasses online, I was completely reassured by the seamless process and outstanding customer service. The value for money is truly unbeatable, and I am beyond pleased with my purchase. If you seek top-notch eyewear and fantastic customer support, look no further than! 👌
A art fishinig
71 days ago

Unparalleled Satisfaction with Stylish Frames and Exceptional Customer Service!

I cannot express enough how delighted I am with! From the moment I ordered various pairs of glasses, I was thrilled with the stylish frames that perfectly complemented my look. Not only were the lenses tailored to my vision needs, but any concerns I had were promptly addressed by their incredibly responsive customer service team. The attention to detail and the seamless process truly set apart. I have never felt more confident in my eyewear choices, thanks to the exceptional quality and personalized service I received. I wholeheartedly recommend to anyone seeking both fashion-forward frames and top-notch customer care. Thank you for exceeding my expectations!
P Phil Bell
72 days ago

Exceeded Expectations: Exceptional Service and Quality!

I had initially made an error with the prescription when placing my first order on However, their customer service went above and beyond by allowing me to place a new order with the correct prescription at no extra cost. I purchased two pairs of reading glasses, and I must say, the quality exceeded my expectations. The prescription was spot on, and the glasses came with a sturdy case, adding to the overall satisfaction of my purchase. I highly recommend Firmoo for their impeccable service and top-notch product quality.
L Lyli Nm
74 days ago

Transcending Style Boundaries with A Transformed Perspective

Embracing my initial purchase, I ventured into acquiring two more pairs from, and satisfaction enveloped me. The abundance of choices at such affordable rates compared to conventional stores astounded me. Dealing with the pricey realm of progressive lenses, Firmoo's offerings were a breath of fresh air. Adorned in my new frames, compliments poured in from those around me, enhancing my confidence. Firmoo's allure doesn't cease; I've even safeguarded my prescription, envisioning a future where a swift style shift is just a click away. Embrace the transformation—I wholeheartedly endorse Firmoo!
M Martine
77 days ago

Exceptional Eyewear Experience: A Customer’s Delight

Embarking on my journey with was a decision I'll forever cherish. The sheer variety of eyewear options available catered to every style preference, making it a breeze to find the perfect match. Not only were the prices incredibly tempting, but the quality surpassed all expectations, leaving me pleasantly surprised. What truly set apart was their unparalleled customer service. The support team's dedication to ensuring customer satisfaction was evident in every interaction. Their prompt assistance and willingness to go above and beyond truly made me feel valued as a customer. In conclusion, isn't just a website; it's a haven for eyewear enthusiasts seeking affordability, quality, and exceptional service. My experience with them has been nothing short of extraordinary, and I wholeheartedly recommend them to anyone in search of a top-notch eyewear provider.
M Miss Mey
79 days ago

Choosing Firmoo for Quality Eyewear – My Search Ends Here!

Embarking on my journey with Firmoo, I never imagined I would find myself on my fourth pair of glasses, each one more stunning than the last. The compliments I receive from colleagues and friends on the beauty of each pair truly validate my decision to trust in Firmoo for my eyewear needs. Sharing my secret with my coworkers who were eager to know where I got such stylish frames was a joy, and seeing them make their own purchases from the site made me feel like a trendsetter. Firmoo's collection is not just about aesthetics; it's about quality and durability. The confidence I feel when wearing their glasses is unmatched. I know I can rely on Firmoo for both fashion-forward designs and reliable construction that stands the test of time. With each new pair, I find myself further impressed by Firmoo's dedication to customer satisfaction. It's not just about selling glasses; it's about creating a community of satisfied customers who appreciate both style and substance. For anyone seeking eyewear that blends style, durability, and affordability seamlessly, my journey has proven that Firmoo is the ultimate destination. As I look ahead, I can confidently say that my loyalty to Firmoo is unwavering. I eagerly anticipate adding more pairs to my collection and continuing to elevate my style with their exceptional eyewear options. Trusting Firmoo was one of the best decisions I've made, and it has truly transformed not just my look but also my perception of what quality eyewear should be.
L Le
84 days ago

Transforming My Style with Every Frame: A True Eyewear Affair!

Let me take a moment to express my sheer delight with the exceptional service provided by Over the course of a year, I found myself purchasing a total of 7 pairs of glasses due to my ever-evolving vision needs. The convenience of being able to update my lenses to match my prescription at an affordable cost was a game-changer. Not to mention, the price of 7 pairs didn't even come close to what I used to pay for just a single pair at a well-known optician, where a 'buy 2 get 1 free' offer was considered a deal. What truly sets apart is not just the affordability, but the versatility it offers. With a plethora of styles at my disposal, I can effortlessly switch up my look, whether it's for a sophisticated touch or a trendy vibe. From prescription glasses to stylish sunglasses, each pair exudes quality craftsmanship and a perfect fit tailored to my needs. Embracing this eyewear journey has been nothing short of a joyous ride, and I find myself eagerly anticipating the next opportunity to indulge in yet another fantastic frame. has truly made accessorizing an art form, allowing me to embrace my individuality with each carefully curated piece. Here's to many more delightful eyewear discoveries ahead! 🌟
M Michelet julie
85 days ago

Delighted Beyond Expectations: A Testimonial for

When I stumbled upon, I must admit I was a bit hesitant at first. Online purchases always come with a degree of uncertainty. However, after receiving my order, I was overjoyed with the outcome. The glasses I purchased to replace my everyday pair not only cost me less than a basic set from a store but also turned out to be more stylish and unique. I am incredibly satisfied with my purchase. The precision of the prescription and the fit of the glasses are spot-on. has truly exceeded all my expectations, and as someone who values both quality and affordability, I cannot recommend them enough. Thank you for a seamless experience and for providing me with glasses that not only help me see better but also make me feel confident and chic.
C Chantal Brodier
89 days ago

Unrivalled Satisfaction with FIRMOO: Quality Frames, Affordable Prices, and Unbeatable Service

After stumbling upon the website, I felt compelled to share my unreserved satisfaction with FIRMOO. The frames are not only stylish, but the quality of the lenses is beyond compare. The lightweight lenses, coupled with the affordability, have made me a loyal customer. The frequent promotions only add to the appeal. FIRMOO has undoubtedly set the bar high for eyewear companies, and I am grateful for their exceptional service. Thank you, FIRMOO, for exceeding my expectations time and time again!
C Chantal Brodier
89 days ago

Unwavering Love for FIRMOO: A Customer’s Journey

Having discovered the world of eyewear through Firmoo, I have found a constant source of joy and satisfaction. The stylish frames never fail to impress, while the high-quality lenses provide unparalleled clarity. The lightweight feel after lens thinning speaks to the attention to detail in every aspect. What sets Firmoo apart is not just their impeccable products but also their affordability. The frequent promotions make the already accessible prices even more enticing, ensuring that quality eyewear remains within reach for all. Being a loyal customer is effortless when every experience with Firmoo exceeds expectations. I am immensely grateful for the seamless journey Firkmoo has provided me with. Thank you, Firmoo, for consistently delivering excellence in eyewear.
C customer
93 days ago

Un service rapide, efficace et des lunettes de grande qualité à un prix abordable

I couldn't be happier with the service I received from The quick and efficient process made ordering my new glasses a breeze. When my glasses arrived, I was overjoyed with the quality, especially considering the affordable price I paid. I am so thrilled with my new glasses that I am already planning to order a second pair. Thank you,, for exceeding my expectations. I will definitely be back for more! 😍✨
C customer
93 days ago

Exquisite Quality at Unbeatable Value: My Heartfelt Journey with

As a discerning individual seeking the perfect pair of glasses, I stumbled upon and was instantly captivated by their promise of fast and efficient service. Little did I know that this would be the start of a truly remarkable experience. From the moment I placed my order, the entire process was seamless and swift, leaving me pleasantly surprised at every turn. When my package arrived, I eagerly unwrapped it to reveal my new glasses – a marvel of impeccable craftsmanship and quality. The frames were sturdy, the lenses crystal-clear, and the overall design surpassed my expectations. What truly amazed me was the exceptional value for money. To find such high-quality glasses at such affordable prices was a revelation. had not only met but exceeded my standards, providing me with a product that was worth far more than its price tag. I cannot express enough gratitude for this delightful experience. The joy and satisfaction I feel every time I don my new glasses is unparalleled. I am eagerly looking forward to my next purchase, already planning which exquisite pair to add to my collection. Thank you,, for your commitment to excellence, your dedication to customer satisfaction, and for being a beacon of quality in a sea of mediocrity. I am a customer for life.
L Lancel
93 days ago

Unexpected Discovery: My Experience with

When I stumbled upon, I was excited to find a seemingly French site offering the products I needed. However, to my surprise, my package originated from China and got held up in customs. I had to cover unexpected customs fees to release my parcel, adding an extra 10 euros to the total cost. Although this caught me off guard, the delivery eventually arrived via FedEx. This unexpected turn of events left me with mixed feelings about my experience with

Introduction is an online eyewear retailer that offers a wide range of trendy and affordable glasses and sunglasses for men and women. With a user-friendly website and a reputation for excellent customer service, has become a popular choice for those looking for high-quality eyewear at reasonable prices.

Pros and Cons

  • Pros:
  1. Extensive selection of eyewear styles
  2. Competitive pricing
  3. Satisfaction guarantee
  4. User-friendly website
  5. Responsive customer service
  • Cons:
    1. Limited frame sizes for certain styles
    2. Delivery can be slow for some customers

    User Experience

    When it comes to the user experience, excels in providing a seamless and enjoyable shopping journey. The website's layout is clean and intuitive, making it easy for users to browse through the extensive collection of frames and sunglasses. The search and filtering options also enable customers to quickly find their desired eyewear based on style, color, shape, and more.

    The product pages on are comprehensive, providing detailed descriptions, measurements, and customer reviews. This helps users make informed decisions before making a purchase.

    Pricing and Value for Money offers eyewear at highly competitive prices, making it an affordable option for customers seeking quality glasses without breaking the bank. The pricing structure is transparent, with no hidden fees or surprises at checkout. Additionally, the website periodically offers promotions and discounts, enhancing the value for money even further.

    Customer Service is renowned for its exceptional customer service. Their team is responsive, knowledgeable, and committed to ensuring customer satisfaction. Whether customers have inquiries about product details, order status, or need assistance with returns and exchanges, the customer service representatives are prompt in providing helpful and friendly support.

    Product Quality and Selection prides itself on offering high-quality eyewear. Their frames are crafted from durable materials and undergo strict quality control measures to ensure long-lasting performance. The lenses are made with precision, providing optimal vision correction and protection from harmful UV rays.

    The selection of eyewear on is vast, catering to various styles and preferences. From classic designs to the latest fashion trends, customers can find frames and sunglasses that suit their individual tastes. The website also provides a virtual try-on feature, allowing users to visualize how the glasses will look on them.

    Website Usability

    The website is designed with usability in mind. It is easy to navigate, with clear category sections and intuitive menus. The search bar is prominently displayed, enabling users to quickly find specific products. The website also loads quickly, ensuring a smooth and efficient browsing experience for customers.

    Returns and Exchanges has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide customers through the steps if needed.

    Promotions and Discounts regularly offers promotions and discounts to provide further value to its customers. These can include percentage discounts, buy-one-get-one offers, and free shipping deals. Customers are encouraged to sign up for the newsletter or follow the brand's social media channels to stay informed about the latest promotions and discounts.

    Reputation has built a strong reputation in the eyewear industry. With a large and satisfied customer base, the brand is known for its reliable and quality products. Positive customer reviews and testimonials highlight the trustworthiness and credibility of as a reputable online retailer.

    Payment Options offers a variety of payment options to cater to different customer preferences. Customers can pay for their purchases using major credit cards, PayPal, or other secure online payment methods. The website ensures the confidentiality of customers' financial information through encryption and robust security measures.

    Loyalty Programs has a loyalty program in place to reward returning customers. By signing up and creating an account, customers can earn points for their purchases, referrals, and other activities. These points can then be redeemed for discounts, exclusive offers, and other benefits, enhancing the overall shopping experience.

    Customer Reviews

    Customer reviews play a crucial role in establishing trust and providing insights into the product quality and overall shopping experience. encourages customers to leave reviews and ratings for their purchases. These reviews, along with the high rating scores, indicate a high level of customer satisfaction and confidence in the brand.

    Community Involvement is actively involved in community initiatives and charitable endeavors. The brand regularly collaborates with various organizations to support eye health awareness campaigns, provide eyewear to those in need, and contribute to social causes. This commitment to giving back is commendable and further enhances the positive reputation of the brand.

    Shipping and Costs offers shipping services to customers worldwide. While shipping costs may vary depending on the destination and order value, the website provides transparent information regarding shipping fees at checkout. Customers can expect their orders to be delivered within a reasonable timeframe, although some may experience slight delays depending on their location.

    Overall, delivers a satisfying shopping experience, combining quality eyewear, competitive pricing, excellent customer service, and a user-friendly website. With its commitment to customer satisfaction and dedication to providing fashionable eyewear, has established itself as a trusted and reliable online retailer in the eyewear industry.