Firstchoicepower Reviews

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O oak
1982 days ago

Empowering Choices: A Five-Month Journey with First Choice Power

In my five months as a customer at First Choice Power, I have found a sense of empowerment in my energy decisions that I never thought possible. When I initially stumbled upon their website, I was drawn to their promise of competitive rates and excellent customer service. What sealed the deal for me was the transparency and ease of comparing rates at the state Public Utility Commission (PUC) website. Using my annual kilowatt-hours as a benchmark, I diligently calculated the annual costs of various electric providers. To my surprise, First Choice Power emerged as the clear winner in terms of overall affordability. Despite appearing slightly higher on the PUC monthly tiers, my personalized calculations consistently pointed towards First Choice Power as the most cost-effective option for me. One particular aspect that stands out is the exceptional customer service I experienced. During a recent call, the representative promptly addressed my concerns and went above and beyond to ensure a satisfactory resolution. This level of dedication truly reflects their commitment to customer satisfaction. As I continue my journey with First Choice Power, I am confident that I have made the right choice for my energy needs. The peace of mind knowing that I am with a reliable provider who values transparency and customer service is truly invaluable. Thank you, First Choice Power, for empowering me to make informed decisions and for delivering on your promises.


First Choice Power is a reputable electricity provider that offers a range of reliable and affordable energy solutions to residential and commercial customers. With a focus on environmentally friendly options and exceptional customer service, First Choice Power has established itself as a trusted name in the industry. In this review, we will explore the various aspects of First Choice Power's website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

There are several advantages to choosing First Choice Power as your electricity provider. The company offers competitive pricing, with transparent and straightforward rate plans that suit different customer needs. They also provide a wide range of renewable energy options for those looking to reduce their environmental impact. Additionally, First Choice Power's website is easy to navigate and provides extensive information on various energy-related topics.

However, one downside is that the availability of services may be limited to certain regions, so it's crucial to check if your area is covered. Some customers have also reported occasional billing issues, which can be resolved through their responsive customer service team.

User Experience:

First Choice Power's website is designed with a user-friendly interface, making it easy for customers to find information and navigate through different sections. The website provides clear and concise explanations of available energy plans, allowing users to make informed decisions. Additionally, the website offers online account management tools, making it convenient for users to pay bills, track usage, and manage their energy accounts.

Pricing and Value for Money:

First Choice Power offers competitive pricing for their energy plans, giving customers the flexibility to choose a plan that fits their budget and usage patterns. The company provides both fixed-rate plans and variable-rate plans, allowing customers to select an option that best suits their needs. With transparent pricing and no hidden fees, First Choice Power ensures customers get value for their money.

Customer Service:

First Choice Power prides itself on providing exceptional customer service. Their dedicated customer support team is readily available to address any inquiries or concerns customers may have. Whether it's setting up a new account, understanding billing details, or resolving technical issues, First Choice Power's customer service strives to provide prompt and effective solutions. Customers can reach them through phone, email, or online chat, ensuring efficient communication.

Product Quality and Selection:

When it comes to product quality, First Choice Power ensures a reliable and uninterrupted supply of electricity to its customers. The company partners with reputable energy generation sources to offer high-quality energy, including various renewable options. With a diverse range of energy plans available, customers can choose the one that aligns with their preferences and values.

Website Usability:

First Choice Power's website boasts a user-friendly interface that enables customers to easily navigate and access the information they need. The homepage provides a clear overview of available energy plans, promotions, and customer testimonials. The website is optimized for mobile devices, ensuring a seamless browsing experience for users on all platforms.

Returns and Exchanges:

As an electricity provider, First Choice Power does not offer returns or exchanges in the traditional sense. However, the company allows customers to switch between different energy plans, providing flexibility if their needs or preferences change. Customers can easily make these adjustments through their online accounts or by contacting the customer service team.

Promotions and Discounts:

First Choice Power regularly offers promotions and discounts to both new and existing customers. These promotions may include reduced rates, bill credits, or rewards programs. By taking advantage of these offers, customers can enjoy additional savings on their electricity bills.


First Choice Power has built a solid reputation in the energy industry. With a focus on customer satisfaction, transparent pricing, and reliable service, the company has received positive reviews from many satisfied customers.

Payment Options:

First Choice Power offers various convenient payment options for customers. These include online bill payment, autopay, mailed checks, and payment by phone. Customers can choose the method that best suits their preferences and needs.

Loyalty Programs:

First Choice Power values customer loyalty and offers programs designed to reward long-term customers. These loyalty programs may include exclusive discounts, special offers, or additional benefits for loyal customers.

Customer Reviews:

First Choice Power has received positive reviews from many customers who appreciate the company's competitive pricing, reliable service, and responsive customer support. Their commitment to renewable energy options is also highly regarded by environmentally conscious customers.

Community Involvement:

First Choice Power actively engages in community involvement initiatives. The company supports local charities, sponsors environmental conservation programs, and participates in community events. By being actively involved, First Choice Power demonstrates its commitment to giving back to the communities it serves.

Shipping and Costs:

As an energy provider, First Choice Power does not involve shipping physical products. However, customers can expect transparent and straightforward pricing without hidden costs or fees. The company ensures that customers are aware of all relevant charges upfront, resulting in clear and predictable billing.

In conclusion, First Choice Power is a reliable and customer-centric electricity provider that offers competitive pricing, environmentally friendly options, and excellent customer service. With a user-friendly website, diverse energy plans, and a strong reputation, First Choice Power is a recommended choice for those seeking reliable electricity supply and value for money.