Firstcry User Reviews

Introduction

Firstcry.com is an online marketplace for baby and kids products in India. It is one of the largest e-commerce stores in this category and offers a wide variety of products ranging from diapers, toys, clothes, books, and more. The platform is designed to cater to the needs of parents who want to buy quality products for their babies and kids.

Pros and Cons

Pros: - Wide range of products available - Discounts and promotions on a regular basis - User-friendly interface - Excellent customer service Cons: - Some products may be priced higher than other websites - Shipping charges may apply for orders below a certain threshold

User Experience

Firstcry.com provides a seamless and hassle-free shopping experience to its users. The website is easy to navigate, and the search bar allows users to find the products they are looking for quickly. The product pages contain detailed descriptions, specifications, and reviews, which makes it easier for parents to make informed purchase decisions.

Pricing and Value for Money

Firstcry offers competitive prices for their products, and they often have promotions and discounts. However, some products may be priced higher compared to other e-commerce stores.

Alternatives

Some of the alternatives to Firstcry.com are Amazon, Flipkart, and Hopscotch that offer similar products and services.

Customer Service

Firstcry.com provides excellent customer service to its users. They have a dedicated customer care team that can be reached via phone or email. They are prompt in responding to queries and resolving issues.

Product Quality and Selection

Firstcry.com offers a vast selection of baby and kids products from various brands. They have a rigorous quality control process to ensure that the products they sell are of high quality.

Website Usability

The Firstcry.com website is user-friendly and easy to navigate. The search function is efficient and helps users find what they are looking for quickly. The website also has a clean and organized layout that makes it easy to use.

Returns and Exchanges

Firstcry.com has a straightforward returns and exchange policy. If a customer is not satisfied with their purchase, they can return the product within 30 days of the delivery date. The product must be in its original condition and packaging.

Promotions and Discounts

Firstcry.com offers regular promotions and discounts to its users. They have a section on their website that lists all the ongoing offers and deals.

Reputation

Firstcry.com has a good reputation among its users. They are known for providing quality products and excellent customer service. The platform has received positive reviews from many parents.

Payment Options

Firstcry.com accepts a variety of payment options, including credit/debit cards, net banking, and cash-on-delivery. They also have a secure payment gateway that ensures the safety of user's personal and financial information.

Loyalty Programs

Firstcry.com has a loyalty program called 'FirstCry Rewards' that rewards users for their purchases. The program is free to join, and users can earn points that can be redeemed for discounts on future purchases.

Customer Reviews

Firstcry.com has a section on their website where customers can leave reviews for products they have purchased. These reviews can help other parents make informed purchase decisions.

Community Involvement

Firstcry.com has been actively involved in various community programs and initiatives that cater to the needs of children. They have collaborated with NGOs and charitable organizations and have donated to various causes.

Shipping and Costs

Firstcry.com charges a shipping fee for orders below a certain threshold. The delivery time for orders may differ based on the location. They provide regular updates to users regarding the order status and shipment details.

Conclusion

Overall, Firstcry.com is a reliable and user-friendly platform for parents to buy quality baby and kids products. While there may be some cons, the pros outweigh them, and the website ensures a seamless shopping experience for its users.