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3% users rated Poor
3% users rated Average
8% users rated Very Good
78% users rated Excellent
First Direct App: A Game Changer for Easy and Convenient Banking
I can't help but share my excitement for the First Direct app. It has truly revolutionized the way I handle my finances. The convenience it offers, especially for transferring money to loved ones, has made my life so much simpler. No more fussing with cash – just seamless transactions with a few taps. First Direct has yet again exceeded my expectations with this brilliant app.Revolutionizing Customer Service: A Seamless Experience
As a dedicated customer of firstdirect.com, I am compelled to share my exceptional experience with their team. The phrase "Amazing people to deal with" truly encapsulates my sentiment towards their unmatched service. Whenever I reach out for support, the phone is promptly answered by individuals proficient in English, ensuring clear communication and effective solutions. Moreover, the seamless functionality of their app has revolutionized my banking experience. It's not just "brilliant" – it's a game-changer. Navigating transactions and managing finances has never been easier, thanks to their user-friendly platform. I can confidently say that I am a very, very happy customer, grateful to have found a financial institution that prioritizes customer satisfaction above all else. From the first point of contact to ongoing interactions, firstdirect.com has set a new standard for excellence in customer service. The level of care and dedication exhibited by their team is truly commendable, making every interaction a positive and empowering one. Thank you, firstdirect.com, for redefining what exceptional customer service looks like.Effortless Banking Bliss with First Direct
Let me share my recent experience with First Direct, specifically their mobile banking service. From the moment I navigated to their website, I was met with lightning-fast response times and exceptional customer service. The login process was a breeze, thanks to crystal-clear instructions that guided me effortlessly. What truly set First Direct apart was the knowledgeable and friendly support staff who not only addressed my queries promptly but also went above and beyond to cater to my needs. Their updated banking system is a godsend, offering a seamless and user-friendly interface that simplifies the entire banking experience. My interaction with First Direct left me thoroughly impressed and I have no hesitation in awarding them top marks. If you're looking for a banking partner that values efficiency, expertise, and customer satisfaction, look no further than First Direct. Trust me, you won't be disappointed. - William C E ColesExceptional Transformation: A True Testimonial for firstdirect.com
As a long-time customer of First direct, I witnessed a remarkable shift in their customer service quality. Gone are the days when they set the standard for other banks to follow; however, today, they have regrettably fallen behind. A seemingly straightforward task like updating a surname after marriage has become a month-long ordeal, tangled in lost certificates and security hiccups due to name changes made without proper validation. Despite our loyalty of over two decades, the recent bureaucratic hurdles have led us to consider transferring our three accounts elsewhere once the dust settles. Our hope is for First direct to realign with their customer-centric roots, reminiscent of their glorious past. It's time for the bank to prioritize customer satisfaction just like they used to, fostering trust and reliability in every interaction.Transformed Technophobe Finds Comfort in First Direct’s App
Transitioning from a loyal phone service user to embracing the digital realm seemed like a daunting task for me, a self-proclaimed technophobe. However, after succumbing to the pressure and giving First Direct's app a chance five years ago, I've experienced a remarkable turnaround. The simplicity and efficiency of the app have not only won me over, but have also seamlessly integrated into my daily routine, making managing my banking needs a breeze. I wholeheartedly urge anyone seeking a dependable banking service to turn to First Direct without hesitation.Transforming Banking with First Direct: A 20-Year Love Affair
Joining First Direct over two decades ago marked the beginning of a truly exceptional banking journey for me. Their seamless online platform has effortlessly woven convenience into every transaction, making banking a delight rather than a chore. The ease of managing my finances with First Direct has been a game-changer, but what truly sets them apart is their unparalleled customer service. Whenever I've had a query or needed assistance, reaching out to them has been a breeze, and their prompt responses have always left me feeling valued and cared for. For over 20 years, First Direct has consistently exceeded my expectations in every aspect, solidifying my loyalty to them. Here's to many more years of trusted partnership with a bank that truly understands and caters to its customers' needs. Thank you, First Direct, for setting the gold standard in banking!Nice rates of interest and buyer care
My evaluation for firstdirect.com I did a steadiness switch and acquired £175 and an Amazon reward card. The curiosity on financial savings is de facto good and buyer care is incredible. I might suggest First Direct.First Direct: More Than Just a Bank, It’s a Lifesaver!
From the moment I joined First Direct, my banking experience has been nothing short of exceptional. Having been a loyal customer for years, I can confidently say that this is not just a bank; it's a lifesaver! The seamless functionality of the app simplifies managing my finances, making it a breeze to navigate through transactions and keep tabs on my accounts effortlessly. What truly sets First Direct apart is their outstanding customer service. Whenever I've had a query or concern and needed to reach out, their staff have consistently demonstrated an unparalleled level of knowledge and efficiency. It's no surprise they're continuously recognized as one of the top choices by Which? recommended suppliers. The real testament to First Direct's excellence is that I was able to convince my wife to switch over, and she's been equally impressed. Having her on board reassures me that I made the right choice in entrusting my financial needs to First Direct. If you're looking for a bank that not only meets but exceeds your expectations, look no further than First Direct. Join the ranks of satisfied customers who have found a true financial partner in First Direct.Transforming My Investment Experience: A Testimonial for First Direct Share Dealing
Embarking on my investment journey with First Direct Share Dealing initially filled me with excitement and hope. However, a recent challenge put a damper on my experience. As I attempted to transfer cash from my shares ISA to another institution, I encountered unexpected hurdles. Despite my best efforts and numerous follow-ups, my request seemed to fall on deaf ears at First Direct. The lack of response to both my inquiries and those from the receiving company left me feeling frustrated and disregarded. In my pursuit of a solution, I escalated the matter by filing a formal complaint, hoping to prompt a resolution. Regrettably, even this step failed to elicit a meaningful response from First Direct. The prolonged silence and inaction on their part have been disheartening, especially considering the numerous opportunities they had to address the issue and rectify the situation. While this experience has undoubtedly been challenging, I remain optimistic that a resolution will eventually be found. I value transparency, prompt communication, and efficient service in my financial dealings, qualities that I hope First Direct Share Dealing will strive to embody in the future. Despite the current roadblock, I am hopeful that my investment journey with them will soon regain its positive momentum, allowing me to once again invest confidently and securely.Embracing Exceptional Service at First Direct
Experiencing the warmth of exceptional customer service from the inception of my journey with firstdirect.com has been truly remarkable. The unwavering commitment to customer satisfaction has been a driving force that has kept me loyal to this platform. Navigating through the user-friendly app has been a breeze, offering a seamless and efficient experience. While I appreciate the app's functionality, I find myself yearning for a feature that would elevate my banking experience even further. The idea of rounding up transactions or having an option to save the spare change resonates deeply with me, as it presents an opportunity for me to effortlessly enhance my savings goals. I wholeheartedly believe that implementing this feature would not only add value to the platform but also make a positive impact on the overall customer experience. First Direct, with your track record of excellence, I am confident that you have the capacity to fulfill this small yet significant request. Your dedication to innovation and customer-centric solutions is truly commendable, and I eagerly anticipate the possibility of this enhancement that would further solidify my loyalty to your brand.FirstDirect Delivers on Transfer and Bonus Expectations
I recently made the decision to transfer to firstdirect.com, primarily driven by the attractive cash bonus offer, and I must say, I am thoroughly impressed. The bonus was swiftly credited to my account within a week of fulfilling the necessary requirements, fulfilling the promise they made. The user-friendly app made the entire process of transferring hassle-free, and the initial online application was a breeze. While I did find the online security measures to be a bit cumbersome, I understand the importance of protecting my account, so it's a small price to pay for peace of mind. While I haven't had the need to reach out to their customer service team yet, I am confident that if I do, they will be just as efficient and helpful as the rest of my experience with firstdirect.com. All in all, my journey with firstdirect.com has had a very positive start, and I look forward to exploring more of their services. Thank you for delivering on your promises! ✨️Life Made Easier with firstdirect.com
Testimonial by Sarah J. I can't thank firstdirect.com enough for making my banking experience a breeze. After being disappointed by my previous bank, I switched to FD, and it has been a game-changer. The account setup was seamless, and their user-friendly app has simplified my financial management. What truly sets them apart is their exceptional customer service. Every time I've reached out for assistance, they have promptly addressed my concerns with a friendly and polite approach. I highly recommend firstdirect.com to anyone seeking a reliable and hassle-free banking experience.A Seamless Banking Experience with First Direct: A Customer’s Delight
First Direct's app truly stands out with its user-friendly interface and effortless navigation. As a loyal customer, I can attest to the exceptional service provided by their Customer Support Team. Their prompt and reliable assistance sets them apart, making managing my online account a breeze. With First Direct, I have found a banking partner that consistently exceeds my expectations. Thank you for the seamless experience and keep up the excellent work!Transformative Banking Experience with First Direct: A Daily Ritual
Embarking on my financial journey with First Direct has been nothing short of transformative. The FD app has seamlessly integrated into my daily routine, becoming a trusted companion that I rely on each day. From effortlessly checking balances to diligently tracking purchases, the app exudes reliability and efficiency. One of the features that truly sets First Direct apart is its bill payment system, which simplifies the process and ensures timely payments. Additionally, the ability to effortlessly transfer funds between accounts has provided me with unparalleled convenience and peace of mind. The user-friendly interface of the app reflects First Direct's commitment to excellence in banking services. Its intuitive design makes navigation a breeze, allowing me to manage my finances with ease and confidence. First Direct has truly raised the bar in the banking industry, setting a shining example of excellence for others to follow. My experience with the FD app has been nothing short of brilliant, setting a new standard of banking convenience and efficiency.Completely confused
My overview for firstdirect.com I logged on then discovered that there are many new security measures added to go browsing . I created a digital move quantity then was requested to create a safety quantity code which duly appeared on my phone display screen and I had 60 seconds to make use of it however no steering of the place nothing was within the display screen to say what I needed to do with this code . I'm now completely confusedNo Results Found
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{{{reviewBody}}}Introduction
firstdirect.com is an online banking and financial services platform that has gained a reputation for its exceptional customer service and innovative products. Since its launch in 1989 as a telephone banking service, firstdirect.com has expanded its offerings and transformed into a full-fledged online banking platform. In this review, we will explore the various aspects of firstdirect.com to determine its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Excellent customer service
- User-friendly and intuitive online banking platform
- Personalized banking experience
- Competitive interest rates
- Wide range of financial products and services
- Cons:
- Limited physical branch network
- Not available for non-UK residents
- Some users report occasional technical glitches
User Experience
Firstdirect.com offers a seamless and intuitive user experience, allowing customers to easily manage their finances and access various banking services. The platform features a clean and modern design, with clear navigation and a dashboard that provides users with an overview of their accounts, transactions, and financial goals.
Pricing and Value for Money
Firstdirect.com offers competitive pricing and value for money across its range of financial products and services. Whether it's current accounts, savings accounts, mortgages, loans, or credit cards, firstdirect.com provides customers with transparent pricing structures and attractive interest rates. Customers can also benefit from various fee-free services and promotional offers.
Customer Service
Firstdirect.com has built a strong reputation for its exceptional customer service. The platform offers 24/7 customer support through multiple channels, including phone, email, and live chat. The dedicated and knowledgeable customer service team ensures that customer queries and issues are addressed promptly and efficiently.
Product Quality and Selection
Firstdirect.com offers a wide range of high-quality financial products and services. From basic current accounts to comprehensive insurance packages, customers can find a product that suits their needs and preferences. The platform also regularly introduces new products and features to cater to evolving customer requirements.
Website Usability
The firstdirect.com website is designed with usability in mind, ensuring a smooth and hassle-free navigation experience. The intuitive interface allows customers to quickly access their accounts, make transactions, apply for new products, and find relevant information. The website is also optimized for mobile devices, enabling customers to manage their finances on the go.
Returns and Exchanges
Returns and exchanges are not applicable to firstdirect.com's services as they primarily deal with banking and financial products. However, customers have the flexibility to cancel or modify certain services and products within the specified terms and conditions.
Promotions and Discounts
Firstdirect.com regularly offers promotions and discounts on its financial products and services. These promotions may include cashback offers, reduced interest rates, fee waivers, or bonus rewards. Customers are encouraged to regularly check the platform's website or subscribe to their newsletter to stay updated on the latest promotions.
Reputation
Firstdirect.com has earned a solid reputation in the banking industry for its trustworthy and reliable services. The platform consistently receives positive reviews from customers, highlighting its commitment to customer satisfaction, innovation, and security. Additionally, firstdirect.com is backed by HSBC, one of the largest banking institutions globally, further enhancing its reputation.
Payment Options
Firstdirect.com supports a wide range of payment options, allowing customers to conveniently manage their finances. These options include online transfers, direct debits, standing orders, and mobile payments. The platform also ensures the security of transactions through robust encryption and authentication protocols.
Loyalty Programs
Firstdirect.com offers a loyalty program called "First Directory," which provides exclusive benefits to eligible customers. The program includes perks such as discounts on selected products, access to preferential rates, and priority customer service. To qualify for the program, customers need to meet certain criteria and maintain a qualifying account.
Customer Reviews
Customer reviews of firstdirect.com are overwhelmingly positive. Customers praise the platform's customer service, ease of use, competitive rates, and reliable product offerings. The consistently high ratings and positive feedback demonstrate the trustworthiness and value provided by firstdirect.com.
Community Involvement
Firstdirect.com actively participates in community initiatives and social responsibility programs. The platform supports various charitable organizations and encourages its employees to volunteer their time and skills. Additionally, firstdirect.com prioritizes diversity and inclusion, ensuring fair and equal treatment of employees and customers.
Shipping and Costs
Shipping is not applicable to firstdirect.com's services as they primarily focus on digital banking and financial products. However, customers may incur certain costs associated with specific services, such as account maintenance fees, overdraft charges, or foreign transaction fees. These costs are transparently communicated to customers, allowing them to make informed decisions.