Firstfence Reviews

Voted Good (5/5)

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20 Reviews

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In the Fence Supply Store category

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0% users rated Poor
0% users rated Average
10% users rated Very Good
80% users rated Excellent
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J Joseph Martin
75 days ago

An Exceptional Partner in Every Project: A Customer’s Journey with FirstFence

My experience with can be best described in two words: very helpful. From the moment I reached out to them with my project requirements, their team was not only knowledgeable but also incredibly patient as they guided me through the process. What truly stood out to me was their willingness to listen to my needs and provide customized solutions that perfectly fit my project. They didn't just offer standard options; they took the time to understand the intricacies of what I was trying to achieve and offered suggestions that were tailored to my specific situation. Throughout the entire journey, I felt like I had a true partner by my side. Any question I had, no matter how big or small, was met with a prompt and thorough response. Their attention to detail and commitment to customer satisfaction were evident in every interaction we had. Thanks to, what started as a daunting project became a seamless and enjoyable experience. I can't recommend them enough to anyone looking for a reliable and trustworthy partner for their projects. If you're looking for a company that not only delivers exceptional service but also goes above and beyond to ensure your satisfaction, look no further than FirstFence.
B Ben Hickie
90 days ago

Exceeding Expectations Every Time

When I think of exceptional service, I think of Not only were they on time, but they also went above and beyond to ensure that my experience was nothing short of perfect. From start to finish, their customer service team was not only great but truly friendly, making me feel valued and appreciated as a customer. Colin and the team at are a true example of professionalism and dedication. Their punctuality is commendable, and their willingness to assist with any inquiries sets them apart from the rest. I am beyond grateful for the seamless process and attention to detail that they provided. If you are looking for a company that delivers on their promises and treats you like family, look no further than They have earned my trust and respect, and I will not hesitate to recommend them to anyone in need of their services. Thank you,, for exceeding my expectations every time!
J Jonathan Griffiths
110 days ago

Unparalleled Service and Communication: A Heartfelt Thanks to Colin!

My experience with was nothing short of amazing. From the exceptional communication with both the driver and the company to the delivery that was made right on time as promised, every step exceeded my expectations. What truly stood out was the level of service provided by Colin, the driver. His helpfulness and professionalism made the entire process smooth and stress-free. I couldn't be more grateful for his dedication and assistance throughout. Thank you, Colin, for going above and beyond to ensure a seamless experience! I highly recommend to anyone in search of top-notch service and reliability.
I Ian underhill
117 days ago

Colin: An Exceptional Delivery Driver Who Goes Above and Beyond

As a satisfied customer of, I cannot overstate how fortunate I was to have Colin as my delivery driver. His exceptional service went above and beyond my expectations. Colin's communication skills shone through as he kept me informed every step of the way, ensuring I knew when to expect his arrival. Punctuality, a rare trait these days, was a hallmark of Colin's service – he arrived right on time. What truly sets Colin apart is his willingness to lend a helpful hand. Not only did he deliver my order efficiently, but he also took the time to assist me with any questions I had, demonstrating a level of customer care that is truly commendable. Colin's professionalism and dedication to customer satisfaction have left a lasting impression on me, and I would not hesitate to recommend him to anyone in need of a reliable and trustworthy delivery driver. Thank you, Colin, for your outstanding service!
C Customer
144 days ago

A Remarkable Customer Experience with

Upon encountering, I was immediately impressed by their outstanding service and user-friendly website. What truly set them apart was their prompt confirmation of item availability and willingness to accommodate a convenient delivery time. Throughout the process, I was kept well-informed, reflecting their commitment to customer satisfaction. Moreover, the competitive pricing offered by further solidified my impression of them as a top-notch company. Providing an exceptional customer experience alongside affordability truly makes them a standout in the industry. I am pleased to award them a well-deserved 5-star rating for their stellar service and unwavering dedication to customer satisfaction.
A Alan
159 days ago

An Unforgettable Experience with FirstFence

When I came across, I wasn't sure what to expect in terms of pricing and service. However, I was pleasantly surprised by the exceptional quality I received. Comparing prices, they clearly stood out with their competitive rates, especially when factoring in delivery charges. This alone set them apart from other competitors. What truly impressed me was their delivery timing; it was impeccable. Not to mention, the polite and friendly driver, Luke, who not only arrived on time but also went above and beyond to assist with unloading. It's rare to find such personalized service these days, and it definitely left a lasting impression. This wasn't my first time using their services, and it certainly won't be my last. The consistency in their top-notch service is commendable. I have full confidence in recommending FirstFence to anyone in need of reliable and efficient service. They have earned my trust, and I will continue to return for future projects without hesitation. If you're looking for a company that not only meets but exceeds your expectations, look no further than FirstFence. They have set the bar high for customer satisfaction and quality service, making them a standout choice in the industry. Thank you, FirstFence, for an unbeatable experience!
F Farran
195 days ago

I at all times use First Fence

My evaluate for I at all times use First Fence for fencing, boundaries and different merchandise. Sensible service all spherical, Rob Blakeman is admittedly educated and useful.
A Anna
209 days ago

Unmatched Excellence: First Fence Sets the Bar High

Let me tell you about my experience with—it was nothing short of exceptional. From start to finish, their service exceeded my expectations. One standout was Jess, whose friendly demeanor and helpful nature made the whole process a breeze. If you're looking for a company that truly cares about its customers and goes above and beyond, look no further than First Fence. I can't recommend them highly enough.
N Neil Heslop
209 days ago

A Cut Above: Exemplary Service and Unbeatable Prices!

As a Technical Manager at Willow Pumps, I can confidently say that our partnership with has been nothing short of exceptional. Their unwavering commitment to providing top-notch service and unbeatable prices has truly set them apart in the industry. From the seamless ordering process to their timely deliveries, has consistently exceeded our expectations. Their dedication to customer satisfaction is truly commendable, making them our go-to choice for all our fencing and safety barrier needs. Thanks to their stellar service and competitive prices, our experience with has been nothing but hassle-free. I wholeheartedly recommend them to anyone in need of quality fencing solutions. Neil HeslopTechnical ManagerWillow Pumps.
K kenneth hutt
242 days ago

Exceedingly Delightful Experience with First Fence

My encounter with surpassed all expectations. From the moment I placed my order, the ordering team's warmth and efficiency were truly commendable. Not only did all the products arrive punctually, but the installation process conducted by the same company was equally swift and impressive. I must highlight the amiability and professionalism displayed by the installation team - their friendliness and politeness added an extra layer of satisfaction to the entire experience. If you are in need of purchasing or installing a fence, I wholeheartedly recommend this exceptional company. Thank you once again, First Fence, for a job well done! Sincerely, Ken from Edinburgh
P Phil
299 days ago

Colin’s supply to Carnforth

My assessment for Colin was our supply driver this morning, he rang 25 minutes earlier than his arrival on website as promised and was very useful all through the supply, first-class work from him. My solely problem is that we had been promised these gates on both Monday or Tuesday of this week and we've needed to postpone the set up work due this supply date not being honoured
T The Edge Academy AP School
308 days ago

Colin’s Exceptional Service Exceeded Our Expectations!

After experiencing Colin's exemplary service during our recent delivery from, we couldn't be more satisfied. His clarity, helpfulness, and efficiency not only made the drop-off seamless but also provided us with a detailed understanding of the products. The quality of shipping, smooth delivery to our site, and impeccable condition of the goods upon arrival truly impressed us. Colin's professionalism and attention to detail have set a high standard for customer service that we greatly appreciate. Thank you,, for a top-notch experience!
T Trev
321 days ago

Exceptional Service and Outstanding Delivery to Rail Yard

I have been a loyal customer of for years, and I cannot help but express my overwhelming satisfaction with their exceptional service. In particular, I would like to highlight the outstanding delivery experience to the rail yard, spearheaded by the remarkable driver, Colin. Colin's dedication to his work is truly commendable. His professionalism, courtesy, and empathetic approach towards his surroundings are unparalleled. Not only does he go above and beyond to ensure that the delivery is seamless, but his clear and effective communication sets a new standard for customer service. I am genuinely impressed by the level of commitment and the genuine care Colin demonstrates during every interaction. His exemplary conduct reflects positively on the entire company and has undoubtedly solidified my trust and confidence in I would also like to extend my gratitude to the supportive team in the office, particularly the young lady who has been incredibly accommodating and a delight to work with. Thank you, Colin, and the entire team at, for consistently exceeding expectations and making every interaction a truly pleasant experience. Your dedication to exceptional service is a testament to the company's unwavering commitment to customer satisfaction. I eagerly look forward to continued collaborations and would wholeheartedly recommend to anyone seeking unrivaled service.
C Clive wood
323 days ago

Colin from Tipton

My overview for Colin the driving force sorted out our substitute gate. Well mannered and environment friendly. He would make somebody a beautiful associate. Good service thanks.
C Cheryl
351 days ago

Unforgettable Customer Service Experience with Scott at First Fence

I recently had the pleasure of dealing with Scott at First Fence, and I have to say, it was an exceptional experience. Despite the challenging weather conditions, Scott went above and beyond to deliver outstanding service. When my order arrived, I was taken aback by the sheer size and weight of the fencing barriers. I was concerned about unloading them myself, but Scott quickly stepped in. Not only did he unload all 25 barriers single-handedly, but he did so with a level of care and consideration that truly impressed me. His willingness to work tirelessly, even in pouring rain, was a testament to his dedication to customer satisfaction. As a woman who may not have the same physical strength as some, Scott's assistance was invaluable. He not only saved me from a daunting task but did so with a kind and gentlemanly demeanor that made the entire experience even more memorable. Scott's professionalism and genuine concern for my well-being did not go unnoticed. His actions spoke volumes about the level of service that First Fence strives to provide. Thank you, Scott, for going above and beyond to ensure my satisfaction. You are truly a credit to First Fence, and I will not hesitate to recommend your services to others.


First Fence is a reputable online retailer in the United Kingdom that specializes in providing high-quality fencing solutions for residential, commercial, and industrial purposes. With a wide range of products, excellent customer service, competitive pricing, and a dedication to customer satisfaction, First Fence has established itself as a trustworthy and reliable fencing supplier in the market.


- Extensive product selection: First Fence offers a diverse range of fencing options, including mesh panel systems, railings, gates, barriers, and more. They cater to various needs, ensuring customers can find the perfect solution for their specific requirements. - High-quality products: All fencing products provided by First Fence are constructed using premium materials, guaranteeing durability, longevity, and reliable performance. - Competitive pricing: First Fence offers competitive prices without compromising on quality, making them an affordable option for individuals and businesses alike. - User-friendly website: The First Fence website is well-designed and easy to navigate, allowing customers to conveniently browse and search for products. - Outstanding customer service: First Fence prioritizes customer satisfaction and provides exceptional service throughout the purchasing process. Their knowledgeable staff is readily available to assist with any inquiries or concerns.


- Limited physical stores: First Fence primarily operates online, which may be a drawback for customers who prefer to see and touch products in person before making a purchase. However, their website provides detailed product descriptions, images, and specifications to address this concern.

User Experience:

First Fence offers a seamless online shopping experience. Their website is intuitive, visually appealing, and provides all the necessary information customers need to make informed decisions. The site's responsive design ensures compatibility across different devices, enhancing convenience and accessibility for users.

Pricing and Value for Money:

First Fence offers competitive pricing for their high-quality fencing products. As a result, customers receive excellent value for their money. Furthermore, they occasionally offer promotions and discounts, providing even more affordability without compromising on quality.

Customer Service:

First Fence prides itself on its exceptional customer service. Their dedicated team is readily available to address any inquiries, provide expert advice, and assist with the ordering process. Whether through email, phone, or live chat, customers can expect prompt and friendly assistance from First Fence's knowledgeable staff.

Product Quality and Selection:

First Fence maintains an unwavering commitment to product quality. All their fencing products are manufactured using robust materials, ensuring durability and longevity. Additionally, their extensive selection caters to various applications, accommodating different budgets and requirements.

Website Usability:

The First Fence website is user-friendly and intelligently organized. The intuitive navigation menu, search functionality, and clear product categories make it effortless for customers to find the right fencing solution. Detailed product descriptions, specifications, and high-resolution images enhance the user experience further.

Returns and Exchanges:

First Fence has a fair and transparent returns and exchanges policy. In the rare event that a customer is dissatisfied with their purchase, First Fence allows them to return the product within a specified timeframe for a refund or exchange, provided it meets the company's guidelines.

Promotions and Discounts:

First Fence occasionally offers promotions and discounts on select products. These special deals provide customers with the opportunity to secure high-quality fencing solutions at even more affordable prices, making First Fence a cost-effective option.


First Fence has built a stellar reputation in the industry due to their consistent delivery of high-quality products, exceptional customer service, and commitment to customer satisfaction. Positive reviews and testimonials from satisfied customers further attest to their excellent reputation.

Payment Options:

First Fence offers a variety of secure payment options to ensure a smooth and secure checkout process. Customers can use major credit cards, including Visa, Mastercard, and American Express, or opt for alternative methods such as PayPal.

Loyalty Programs:

While First Fence does not currently have a formal loyalty program, they regularly reward their customers with exclusive offers and discounts. By subscribing to their newsletter or following them on social media, customers can stay updated on the latest promotions and incentives.

Customer Reviews:

First Fence has received overwhelmingly positive customer reviews. Satisfied customers praise the company's efficient service, excellent product quality, and helpful staff. These reviews further reinforce the company's reputation and highlight their commitment to customer satisfaction.

Community Involvement:

First Fence actively engages in community involvement initiatives. They support local events, charities, and organizations, demonstrating their commitment to giving back to the community and making a positive impact.

Shipping and Costs:

First Fence provides reliable and timely shipping services across the United Kingdom. The cost of shipping varies depending on the size, weight, and destination of the order. However, First Fence strives to offer competitive shipping rates while ensuring the safe and prompt delivery of their products.