Firstlens Reviews

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Introduction

Firstlens.in is an online marketplace for eyeglasses, sunglasses, and contact lenses. Founded in 2020, the company offers a wide range of products from various brands, including Fastrack, Ray-Ban, Oakley, Johnson & Johnson, Bausch&Lomb, and many others. The website has a user-friendly interface that allows customers to shop for their preferred eyewear products with ease.

Pros and Cons

Pros:
  • Wide selection of products from popular brands
  • Competitive pricing
  • User-friendly website interface
  • Discounts and promotions offered regularly
  • Fast and reliable shipping
Cons:
  • Limited options for prescription lenses
  • No virtual try-on feature
  • No physical store locations

User Experience

Firstlens.in has an intuitive and easy-to-use website, with clear categories and filters that make it easy for customers to search for the products they need. The product pages display detailed information, including price, product specifications, and customer reviews. The checkout process is simple and straightforward, with multiple payment options available.

Pricing and Value for Money

Firstlens.in offers competitive pricing for their products, with frequent discounts and promotions available. The pricing is significantly lower than what is usually offered in physical stores. The value for money is excellent considering the exceptional customer service, fast shipping, and quality products.

Alternatives

Some popular alternatives to Firstlens.in include Lenskart, Titan Eyeplus, and Coolwinks. These websites offer similar products, but their pricing and product selection may vary.

Customer Service

Firstlens.in offers excellent customer service, with a responsive and knowledgeable support team that is available via chat support or email. The website also has a dedicated FAQ section that covers most common questions and concerns.

Product Quality and Selection

Firstlens.in offers a wide selection of high-quality products from popular brands. Their eyeglasses and sunglasses range from affordable to premium, catering to different budgets and preferences. The contact lenses come from reputable brands and are of high quality, ensuring the best possible comfort and vision.

Website Usability

Firstlens.in has a clean and simple website layout, with all products organized into clear categories. The search function is accurate, and the filtering options are easy to use. The website is optimized for mobile and desktop, ensuring a smooth and seamless experience for all customers.

Returns and Exchanges

Firstlens.in offers a convenient return and exchange policy for any product that is damaged, defective or does not meet customer expectations. Customers can initiate the return or exchange by contacting the support team, and the process is usually completed within a few days.

Promotions and Discounts

Firstlens.in offers frequent promotions and discounts, making it easy for customers to save money on their purchases. These promotions may include discounts on specific products, buy-one-get-one-free offers, and more. Customers can also sign up for the company's newsletter to receive exclusive discounts and access to sales.

Reputation

Firstlens.in has a positive reputation, with many satisfied customers praising the website's customer service, product quality, and fast shipping. The website has a high rating on various review platforms and is a trusted source for eyewear products.

Payment Options

Firstlens.in offers multiple payment options, including credit and debit cards, net banking, and wallets. Customers can choose their preferred payment option during checkout, making the process simple and convenient.

Loyalty Programs

Firstlens.in does not currently offer any loyalty programs for customers.

Customer Reviews

The website has numerous positive customer reviews, with many customers praising the products, pricing, and customer service. The reviews are a testament to the company's dedication to providing high-quality products and exceptional service.

Community Involvement

Firstlens.in has not disclosed any community involvement or social responsibility initiatives on their website or social media platforms.

Shipping and Costs

Firstlens.in offers reliable and fast shipping, with orders typically delivered within 5-7 business days. The company offers free shipping on all orders, regardless of the order value. However, the company's shipping policy for international orders is not clear on the website.