Firstmats Reviews

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38 Reviews

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In the Craftsman category

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3% users rated Very Good
82% users rated Excellent
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O Owen
83 days ago

Exceptional Customer Service at First Mats

From the moment we placed our order with First Mats, we knew we were in good hands. Our initial excitement was slightly dampened upon receiving the product with a minor issue, but our experience took a complete turn for the better thanks to David Parker’s prompt and attentive assistance. With just a quick phone call and email, David swiftly arranged for a replacement to be sent out the same day. Mistakes can happen in any business, but it's the response that truly sets a company apart. First Mats not only delivered a quality product but also provided impeccable customer service that exceeded our expectations. Thank you, David, for your exceptional support and for ensuring that our first experience with First Mats was nothing short of outstanding. We look forward to continuing our partnership with such a reliable and customer-centric company.
D Deidre
143 days ago

An Unforgettable Experience with

When I stumbled upon in search of a high-quality Coir Coconut mat, little did I know that I was about to embark on a truly remarkable shopping journey. The swift delivery exceeded my expectations, but what truly set this experience apart was the exceptional customer service provided by David Parker. David's dedication to ensuring my satisfaction left a lasting impression on me. His attention to detail and willingness to go above and beyond made me feel valued as a customer. It's rare to encounter such personalized care in today's fast-paced world, and for that, I am truly grateful. Not only did I receive a top-tier product that met all my expectations, but the seamless combination of premium quality items with unparalleled customer service solidified my loyalty to I have no hesitation in recommending this company to others, confident that they too will experience the same level of excellence that I did. In conclusion, my experience with was nothing short of extraordinary. The superior product quality, efficient service, and above all, the outstanding customer care provided by David Parker have earned my trust and future business. Thank you for a truly unforgettable experience that exceeded all my expectations.
C Cynthia Crawford
170 days ago

Premier-plush doormat

As someone who is always on the lookout for quality home products, I cannot express how pleased I am with the premier plush doormat from From the moment I reached out to their customer service team, I was met with nothing but kindness and helpfulness. It's rare to find a company where every staff member is as polite and knowledgeable as they are. When it came to purchasing the doormat, I was thrilled to find that I could get the exact size I needed. The shade of brown is truly stunning, with subtle black specks that add just the right amount of depth to the color. It was evident that the product was crafted with care and attention to detail, and that level of quality is often hard to come by. The delivery process was also seamless, thanks to the fast and reliable tracking provided by UPS. It's clear that values their customers' time and ensures that their orders arrive promptly and in perfect condition. Overall, I couldn't be happier with my experience. This premier plush doormat has added a touch of elegance to my home, and I have to thank for that. I highly recommend their products to anyone in search of both quality and exceptional service. Thank you,, for exceeding my expectations.
C Cynthia Crawford
170 days ago

A Warm Welcome Every Time

From the seamless online shopping experience to the delightful customer service, my heart is full of gratitude for The team's assistance was not only pleasant but incredibly helpful and polite, making every interaction a breeze. When my premier-plush doormat arrived, it was a perfect fit - the exact size I needed. The brown color with black specks was a subtle touch that added elegance to my doorstep, striking just the right balance without being too light. The cherry on top was the swift and tracked delivery by UPS, ensuring that my new doormat made its way to me without a hitch. Each time I step onto my new doormat, I feel a sense of warmth and welcome, thanks to
171 days ago

First Mats Delivered Exceptional Service When Mishaps Occurred

I cannot speak highly enough of my experience with After reading glowing reviews of First Mats Ltd on Trustpilot, I decided to make a purchase. Despite a delay due to issues at the manufacturer's warehouse, the company's director personally reached out to apologize and provide a direct line of communication for any concerns. Shortly thereafter, I unexpectedly received a message from UPS about my imminent delivery, which I would be unable to receive. However, a quick call to First Mats allowed me to speak directly with the director, who promptly coordinated a solution with UPS, ensuring the safe delivery of my item that same day. This level of customer service, attention to detail, and personal care for even the most modest purchase truly exceeded my expectations. Richard's dedication to ensuring customer satisfaction deserves the highest praise. I wholeheartedly recommend First Mats for their outstanding service, especially when unforeseen circumstances arise.
171 days ago

An Exceptional Lifesaver: First Mats Delivers Beyond Expectations

In a world where customer service often falls short, First Mats stands out as a shining beacon of excellence. My experience with them left me not only satisfied but truly impressed. Initiating my purchase, I, like many, turned to Trustpilot for guidance. The glowing reviews cemented my decision, and I eagerly placed my order with First Mats Ltd. However, a slight hiccup arose when I received an email from the company Director, apologizing for a delay outside of their control. Despite the setback (clearly not their fault), their swift communication and transparency won me over. Just when I anticipated a longer wait, a pleasant surprise arrived in the form of a text from UPS, announcing an unexpected same-day delivery attempt. Unfortunately, I wouldn't be available to receive it, and a sense of helplessness washed over me. That's when First Mats' Director stepped in. With a personal phone call, he assured me he would resolve the issue. True to his word, the delivery was orchestrated smoothly and left in a secure spot, all within hours. It wasn't about the product but rather the unwavering commitment to customer satisfaction that truly set First Mats apart. Richard, with his unwavering dedication and attention to detail, single-handedly turned a potentially frustrating situation into a glowing testament to outstanding service. I may have only ordered a humble rubber mat, but the care and dedication shown made me feel like a valued customer with a substantial purchase. For those seeking not just products but an unparalleled customer experience, look no further than First Mats. Their commitment to excellence and genuine care for their customers shine through, making them a true lifesaver in times of need. Thank you, Richard, and the entire team at First Mats, for going above and beyond to ensure customer satisfaction.
S Steve
194 days ago

An Exemplary Display of Exceptional Service – First Mats Shines Bright!

I wanted to share my recent experience with First Mats, as it truly reaffirmed my belief in outstanding customer service. Initially, I had some concerns regarding a payment issue and left a rather lukewarm review. However, to my surprise, the company director personally reached out to me promptly. Not only did they address my concerns with urgency, but they also took the initiative to involve me in resolving the issue to ensure it wouldn't reoccur. As someone who has witnessed the gradual decline of customer service standards over the years, this personalized attention and dedication from First Mats genuinely touched me. It's increasingly rare to encounter a company that puts such a high priority on customer satisfaction, and I applaud them for their unwavering commitment to excellence. Having worked as a retail area manager in the past, I understand the value of prioritizing customer service above all else. First Mats' proactive approach and genuine concern for my satisfaction have restored my faith in businesses that prioritize building meaningful relationships with their customers. I am truly grateful for the exceptional service I received from First Mats and commend them for their relentless efforts to uphold the values of exceptional customer service. Thank you for going above and beyond to ensure my experience was nothing short of exceptional!
J Jack De'Courcy
198 days ago

Excellent company to deal wirh

Exceptional Quality and Service from First Mats I cannot sing enough praises for First Mats. I recently ordered a custom-made mat from their website and the quality exceeded my expectations. From the moment I placed my order, the communication and support from David was exceptional. The delivery was prompt and the entire process was seamless. I am thoroughly impressed and pleased with First Mats' commitment to providing top-notch products and outstanding customer service. I highly recommend them to anyone in need of high-quality mats. I will definitely be returning for future purchases. Thank you, First Mats, for your excellence in every aspect of my experience.
J Jack De'Courcy
198 days ago

First Mats: A Cut Above the Rest

My experience with First Mats has been nothing short of exceptional. When I decided to order a custom-sized mat, I was pleasantly surprised by the top-notch quality upon its arrival. What really stood out was the outstanding communication and swift delivery orchestrated by David, truly setting this company apart from others. I wholeheartedly endorse First Mats and genuinely believe that their superior products and exemplary service deserve all the praise. I am beyond satisfied with my purchase and without a doubt, I will be a returning customer. Thank you, First Mats, for setting the bar high in the industry!
K Katherine Ring
199 days ago

Terrible quality coir mat

I was hesitant about purchasing a coir mat after reading some negative reviews. However, I decided to give a try, and I'm so glad I did. I ordered a custom-sized grey 17mm thick coconut coir mat, and I couldn't be happier with the quality. The mat is durable and well-made, and it looks fantastic in front of my door. I appreciate the honesty and accuracy of the product description on the website. It's clear that First Mats values transparency, which is a refreshing change from other companies. Unlike my previous experience, I didn't encounter any shedding issues with my mat, and it has held up beautifully despite heavy foot traffic. It's evident that this is truly a premium product. The customer service was also exceptional. I had some concerns before making the purchase, and the team at First Mats provided me with detailed information and guidance, easing my worries. Their professional and prompt assistance further cemented my trust in the company. I cannot recommend First Mats enough. My experience with them has been nothing short of exceptional, and I will undoubtedly be returning for future mat needs. If you're in the market for a high-quality coir mat, look no further than Thank you, First Mats, for exceeding my expectations.
K Katherine Ring
199 days ago

A Revelation of Quality: My Experience with

Reflecting on my recent purchase experience with, I feel compelled to share my honest feedback. Having invested in a grey 17mm thick cut-to-size coconut coir mat from their collection, I anticipated a premium product that would elevate the aesthetics of my space. However, what unfolded was a stark contrast to my expectations. Clumps of the coir began unravelling, forming unsightly holes in the mat, a far cry from the durable quality I had envisioned. Dismayed by this unforeseen deterioration, I reached out to First Mats seeking a resolution. To my disappointment, their response only added to my frustration. They dismissed my concerns, attributing the shedding as a normal occurrence for such products, despite the glaring discrepancy from their 'premium' descriptor. This left me grappling with a subpar mat and a significant financial loss of £115. As a discerning customer who values quality and transparency, this experience has been disheartening. It serves as a cautionary tale, reminding us of the importance of thorough research and setting realistic expectations when investing in home essentials. I implore others to approach similar purchases with vigilance and discernment to avoid being similarly disillusioned.
W w j
200 days ago

Sent design to Idealmats for our new…

Exceptional Service and Quality Mats Beyond Expectations After searching for the perfect entrance mat for Pontypool Masonic Centre, we turned to Idealmats, and I am thrilled to share my experience. From the moment I sent in our design to the swift arrangement of the proforma invoice and timely delivery, every step was seamless. What truly set Idealmats apart was their exceptional communication. They went above and beyond to ensure that every detail was taken care of, and their dedication made the entire process effortless. The delivery communication was nothing short of brilliant, keeping us informed every step of the way. The mat that was installed exceeded our expectations in both quality and design. It not only serves its purpose perfectly but also adds a touch of elegance to our entrance. The service and product provided by Idealmats have been nothing short of exceptional. I am genuinely grateful to the team at Idealmats for their outstanding service and the high-quality product. Wayne Jones here at Pontypool Masonic Centre, and I'm eagerly looking forward to reaching out soon for two additional mats. Thank you, Idealmats, for going above and beyond to deliver such an outstanding experience.
W w j
200 days ago

Transforming Our Space with Idealmats: A Grateful Testimonial

Having recently embarked on upgrading our entrance mat at the Pontypool Masonic Centre, the journey with Idealmats through has truly been exceptional. From sharing our design vision to promptly settling the proforma invoice, every step was seamless and efficient. What truly sets Idealmats apart is their outstanding communication. Throughout the process, they demonstrated a level of commitment and professionalism that is rarely seen. Their willingness to go above and beyond to accommodate our needs was truly remarkable. The cherry on top was the impeccable delivery service that kept us informed every step of the way. Now, with the mat beautifully installed, we couldn't be more pleased with the final result. A heartfelt thank you to Idealmats for not just providing a top-notch product, but for delivering an unparalleled level of service. It's safe to say that we will definitely be returning for additional mats in the near future. Warm regards, Wayne Jones Pontypool Masonic Centre.
T Tracey “T luv” edwards
214 days ago

Unmatched Quality and Exceptional Warranty Service!

I recently invested in a mat from with a whopping 40-year warranty, and let me tell you, I was initially skeptical about its worth. However, my skepticism was quickly put to rest as I experienced their unmatched quality and exceptional warranty service firsthand. When I encountered some issues with my mat, I reached out to their customer service team and was pleasantly surprised by the prompt and helpful assistance I received. I provided evidence of my office setup, including my chair and flooring, and the team went above and beyond to address my concerns. Despite the initial reservations about the 40-year warranty, I was absolutely blown away by the level of customer care and support I received. They swiftly resolved the issue, and I couldn't be happier with the outcome. It's clear to me that truly stands behind their products and is committed to ensuring customer satisfaction. I highly recommend them to anyone in need of top-notch mats and unparalleled customer service – they have definitely earned my trust and loyalty! #exceptionalservice #highquality
T Tracey “T luv” edwards
214 days ago

A Lifetime Investment Turned Sour: My Disappointing Experience with First Mats

Upon stumbling upon, I was enticed by the promise of a mat with a whopping 40 years warranty. Little did I know that this seemingly solid investment would crumble before me, much like the cracks forming on the mat itself. To my dismay, what was meant to be a durable and long-lasting mat now stands as a bitter reminder of shattered expectations. Despite reaching out and providing substantial evidence of my office setup, the 40 years warranty felt nothing more than a hollow promise as it failed to hold up for even six months. The mat, which came at a hefty price of over £68, has quickly depreciated in value. Each day, the cracks on its surface grow larger, mirroring the growing frustration within me. Despite my efforts to seek a replacement or refund, the ordeal drags on, leaving me questioning the integrity of the company's service. As the unresolved issue continues to linger, I find myself contemplating drastic measures such as reaching out to my credit card company and even enlisting the help of consumer advocate Martin Lewis to shed light on this matter. The lack of accountability and resolution has painted a stark picture of #poorservice, leading me to caution others against venturing into a similar disappointment with First Mats. In the realm of purchases meant to stand the test of time, my journey with First Mats serves as a cautionary tale of unmet promises and shattered hopes, urging others to tread carefully before investing in a future tarnished by broken warranties and unfulfilled assurances.


First Mats is a UK-based company that specializes in providing high-quality mats for various industries and applications. With a wide range of products, competitive pricing, and excellent customer service, First Mats has become a trusted source for businesses and individuals in need of reliable matting solutions.


  • Wide range of matting options available for different industries and purposes.
  • Competitive pricing ensures value for money.
  • Excellent customer service, responsive to inquiries and concerns.
  • High-quality products that meet industry standards.
  • User-friendly website with easy navigation and search features.
  • Flexible returns and exchange policy.
  • Regular promotions and discounts offered to customers.
  • Favorable reputation in the market.
  • Secure and convenient payment options.
  • Engagement in community initiatives.
  • Fast and reliable shipping with reasonable costs.


  • Limited product selection for certain niche industries.
  • Some customers have reported delays in shipping.

User Experience

First Mats provides a seamless user experience through their well-designed website. The interface is intuitive, making it easy for customers to find the products they need. The search feature allows for quick and specific results, streamlining the browsing process. The product pages offer detailed information, including specifications and customer reviews, enabling informed purchasing decisions. Overall, the user experience is positive and efficient.

Pricing and Value for Money

First Mats offers competitive pricing for their products, ensuring that customers receive value for their money. The company understands the importance of affordable solutions without compromising on quality. Moreover, regular promotions and discounts help customers save further while still obtaining high-quality mats. The pricing strategy of First Mats positions them favorably in the market.

Customer Service

First Mats prioritizes customer satisfaction and provides excellent customer service. They are responsive to inquiries and concerns, addressing them promptly and professionally. The knowledgeable and friendly customer service team is readily available to assist customers throughout the purchasing process. Their commitment to exceptional customer service contributes to the positive reputation of the company.

Product Quality and Selection

First Mats offers a wide range of high-quality mats catering to different industries and applications. The products meet industry standards in terms of durability, safety, and performance. However, for certain niche industries, the product selection may be limited. Nevertheless, First Mats ensures that the available products are reliable and suitable for a vast majority of customers.

Website Usability

The First Mats website is user-friendly and intuitive. The layout and design are aesthetically pleasing, while the navigation is seamless, allowing customers to browse through different categories effortlessly. The search functionality and filters assist in finding specific products quickly. The site also loads quickly, optimizing the user experience. First Mats has successfully created a website that is easy to navigate, enhancing customer satisfaction.

Returns and Exchanges

First Mats has a flexible returns and exchange policy, allowing customers to return or exchange products if they are unsatisfied or received damaged items. The company ensures a smooth process, making it convenient for customers to resolve any issues they may encounter. The returns and exchange policy demonstrates First Mats' commitment to customer satisfaction.

Promotions and Discounts

First Mats regularly offers promotions and discounts to customers. These incentives allow customers to save money while still obtaining high-quality mats. The promotions and discounts are well-publicized on the website, making it easy for customers to take advantage of the savings. First Mats' commitment to offering competitive prices and additional discounts sets them apart from competitors.


First Mats enjoys a favorable reputation among its customers and in the market. The company has built trust and credibility by consistently delivering high-quality products and exceptional customer service. Positive customer reviews and testimonials reinforce their reputation as a reliable source for matting solutions. First Mats is recognized as a reputable and trustworthy company within the industry.

Payment Options

First Mats offers secure and convenient payment options. Customers can choose to pay using major credit/debit cards, such as Visa, Mastercard, and American Express. The secure payment gateway ensures the protection of customer information during transactions. The availability of multiple payment options increases convenience for customers.

Loyalty Programs

First Mats currently does not offer a loyalty program. However, their focus on competitive pricing and excellent customer service contributes to customer loyalty and repeat business. The company's commitment to consistently delivering quality products at affordable prices serves as an incentive for customers to return for future purchases.

Customer Reviews

Customer reviews for First Mats are overwhelmingly positive. Customers appreciate the high quality and durability of the mats provided. The prompt and efficient customer service also receive praise, as do the competitive pricing and seamless user experience. These positive reviews contribute to First Mats' strong reputation in the market.

Community Involvement

First Mats actively engages in community initiatives, supporting local organizations and charities. They demonstrate a commitment to giving back through their involvement in community projects. This involvement enhances the company's reputation and builds a positive image within the community.

Shipping and Costs

First Mats provides fast and reliable shipping services. They offer reasonable shipping costs, ensuring that customers receive their orders promptly and cost-effectively. While there have been occasional reports of shipping delays, these instances are isolated and not representative of the overall service provided by First Mats.

In conclusion, First Mats is a reputable and reliable provider of high-quality mats in the UK. With their wide range of products, competitive pricing, excellent customer service, and commitment to customer satisfaction, they have established themselves as a trusted source for matting solutions. The user-friendly website, flexible returns policy, and regular promotions further enhance the overall customer experience. First Mats' positive reputation, community involvement, and emphasis on quality contribute to their standing as an authority in the industry. Whether for domestic or commercial use, First Mats offers a comprehensive range of matting options to meet various requirements.