Firsttactical Reviews

Voted Poor (2/5)

626 Votes

20 Reviews

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In the Shopping & Fashion category

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40% users rated Terrible
30% users rated Poor
20% users rated Average
5% users rated Very Good
5% users rated Excellent
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C cp
106 days ago

They can’t get orders wright.

My review for 1st. I ordered boots that were supposed to have composite toe and i was sent the boots without composite toe.2nd. I ordered the MEN'S V2 TACTICAL PANTS that looked like the military style pants with the military side leg pockets, and I was sent the wrong pair. I'm still wearing both and have ordered boots with composite toe from my employer. I gave a one star for the boots on my first review on a different sit and now I'm giving them a two star because they can't get my orders wright.
D Danielle Kirsch
180 days ago

A True Test of Customer Service Excellence

When I stumbled upon, I was excited to order a pair of pants that seemed perfect based on their measurements. Unfortunately, upon arrival, the fit was far from what I expected, and the material didn't match the description at all. Disappointed, I decided to return the pants. Little did I know that this simple return would turn into a nightmare. Despite following their return process diligently and spending $30 on shipping the item back, things took an unexpected turn. USPS confirmed the delivery of the package, but the company claimed they couldn't locate it and refused to refund my hard-earned money. This frustrating experience left me feeling let down by Their lack of a proper return policy and the apparent indifference of their customer service team painted a bleak picture of the company's values. In times like these, the true colors of a business shine through. For me, failed this test miserably. As a customer looking for a seamless shopping experience, I was met with disappointment and frustration at every turn. In conclusion, my journey with taught me a valuable lesson about the importance of transparent policies and reliable customer service. This experience reinforces the significance of choosing companies that prioritize their customers' satisfaction above all else.
T Tashida D.
225 days ago

First Tactical: Exceeding Expectations

I recently had the pleasure of shopping at, and the experience has left a lasting impression on me. Unlike some negative reviews I came across, I found that the products indeed lived up to their reputation. The pants I ordered fit me perfectly and are of exceptional quality. The customer service team was also incredibly helpful in guiding me through the sizing process, ensuring that I made the right choice. Even though I read about potential return fees, my positive experience has overshadowed any concerns. I can confidently say that I will be a returning customer, and I highly recommend First Tactical to anyone in search of top-notch gear and outstanding service. This company truly goes above and beyond to meet customer needs.
C Christopher Nechvatal
249 days ago

Exceptional Quality and Service That Endures

As a loyal patron of, I have consistently experienced top-tier products and service. However, my recent encounter left me slightly dismayed. Despite my repeated purchases, the fulfillment process encountered a substantial delay of over one and a half months. The lack of transparent communication regarding warehouse relocation translated into a sense of concealment, which was disappointing. Furthermore, a notable oversight in inventory management led to the cancellation of part of my order due to overselling, warranting a refund. While my faith in their brand remains steadfast, I urge them to prioritize internal organization before expanding their reach. I look forward to witnessing their growth and potentially revisiting them in the future.
S Stacy Grods Brown
306 days ago

Customer support is significantly missing

My evaluation for Customer support is significantly missing. I ordered two pairs of shorts they usually despatched me them however I then received a random pair 3 days later (completely different measurement and shade). I made positive I wasn’t charged after which known as them to advise them of their mistake. They requested me to ship them again however didn’t supply a transport label or coupon for my hassle. Good factor I’m trustworthy. Quick ahead to today- I ordered two extra shorts 14 days in the past. Nonetheless no replace on my account - it simply exhibits “nonetheless processing”. I emailed 3 days in the past and received no response. I known as at the moment they usually mentioned they're transferring warehouses and the shorts can be delayed. I requested why they didn’t put that on their web site previous to permitting individuals to order. The woman says and I quote “I want they'd have, that may have saved US quite a lot of hassle coping with clients”. Wow. I requested if they may expedite transport and she or he flat out mentioned no. That is the final time I order from them. Product is nice however no higher than different tactical gear. Their costs aren't any higher and their customer support is crap.
W Williams
307 days ago

A Sincere Testimonial: Patiently Awaiting Beauty

Reflecting on my recent experience with, I must share the journey of ordering a single shirt that evolved into a test of patience. While the garment itself exudes quality, the delivery process left much to be desired. Over two weeks passed, marked by silence and uncertainty, as the package journeyed through the abyss of a company relocation. Despite the frustration of the prolonged wait, the shirt finally arrived, a beacon of hope in the sea of delays. If you seek a lesson in patience and resilience, this website might just be the perfect teacher.
A Amanda Whaley
313 days ago

An Honest Reflection on First Tactical’s Sizing Accuracy

Navigating the world of online shopping for uniforms can be daunting, especially when faced with inaccurate sizing charts. My recent experience with left me feeling frustrated and confused. Despite carefully selecting a larger size in women's pants, the reality was quite the opposite - the newly arrived pants were shockingly smaller than my previous pair. How does one size up only to find themselves struggling to fit into a smaller garment? The discrepancy in pant sizing was indeed disheartening and made me question the reliability of online shopping for apparel. My hope is that with greater attention to detail and precision in their sizing guides, future customers will not encounter similar challenges.
D Dylan Keith
333 days ago

Above and Beyond: Exceptional Customer Care at First Tactical

After reading the original review titled "Horrible customer service" on, I was apprehensive about making a purchase. However, my experience with First Tactical completely exceeded my expectations. I initially ordered a belt based on their sizing chart but later realized that I needed to consider the way I carry to get the perfect fit. I quickly reached out to their customer service team via email, expressing my concerns and providing my pant size for guidance. Despite a slight delay in their response, they were incredibly helpful and understanding. Not only did they rectify the situation promptly by holding the shipment for me, but they also provided valuable insights on sizing adjustments based on my needs. They went above and beyond to ensure I was satisfied with my purchase, which truly impressed me. Unlike the previous reviewer's experience, I found the customer service at First Tactical to be attentive, knowledgeable, and customer-oriented. Their willingness to assist and solve my issue showcased a genuine commitment to customer satisfaction, regardless of the order size. Although I incurred a minor extra cost for return shipping, I didn't mind it, considering the exceptional service I received. The email responses were detailed, addressing all my queries comprehensively and putting my mind at ease. In conclusion, my interaction with First Tactical left me feeling valued and appreciated as a customer. I am genuinely grateful for their outstanding support and personalized assistance. This level of care and dedication has earned them a loyal customer in me, and I look forward to future purchases with confidence and trust. Thank you, First Tactical, for setting a remarkable standard in customer service.
T Terry W. Phillips
373 days ago

Transformed by Quality: My Journey with FirstTactical

As an avid fan of durable clothing, I recently purchased two pairs of BDU pants from FirstTactical. The moment I tried them on, I could feel the exceptional quality and attention to detail that went into making these pants. The fit was perfect, and the fabric felt sturdy yet comfortable. However, while I was over the moon with my purchase, I couldn't help but notice the steep shipping costs. The lengthy 10-14 day wait for delivery didn't quite match my eagerness to sport my new gear. Despite this hiccup, the overall product quality overshadowed the shipping dilemma. Moving forward, I am considering exploring other companies to balance product excellence with a swifter delivery process. But I must say, the satisfaction and confidence that the FirstTactical BDU pants have brought me make it a tough act to follow.
M Michael Arriaga
564 days ago

A Company that Misses the Mark, First Tactical

Embarking on a forestry service journey, I sought durable pants and opted for First Tactical's Defender pants. Despite the anticipation of quality, my experience was marred by delays, unhelpful customer service, and sizing issues. The initial order arrived late, and the process of exchanging for a different size proved to be a test of patience. The lack of timely updates on tracking information reflected a disconnect between the company and its customers. It took an entire month to receive the correct size, only for the package to potentially go missing from my porch. The absence of expected delivery dates exacerbated the situation, leaving me frustrated and disappointed. As someone who values conscious delivery reception, this experience fell short of expectations. In an industry catering to law enforcement and firefighters, I had hoped for a seamless interface regarding tracking and superior customer service. Unfortunately, the response received when seeking resolution was unsatisfactory, leaving me feeling that the onus was solely on me. First Tactical, there is room for improvement in refining your communication and service standards to truly fulfill the needs of your clientele.
A Andrew Jackman
661 days ago

Walking on Clouds: A Boot Lover’s Dream Come True

Unveiling my cherished find from, it's been over a year since I welcomed these coyote boots into my life, and oh, the joy they have brought me! These aren't just any boots; they are a blissful embrace for my feet every single day. The fit? Impeccable. The weight? Light as a feather. And the flexibility? A dance with every step. While they may not boast waterproof capabilities, these boots possess a magical trait – they dry in the blink of an eye, offering resilience in the face of any unexpected downpour. Picture slipping into your most beloved pair of slippers; that's the kind of comfort these boots provide! For anyone seeking a reliable companion for their daily adventures, I wholeheartedly endorse these boots. They are not just recommended; they are a must-have for anyone who values both style and substance in their footwear. Step into these boots, and you'll feel like you're walking on clouds.
W Will S
746 days ago

Turning Misfortune into Gratitude: A Tale of Customer Loyalty

Embarking on an online shopping journey often leads us down unexpected paths. My experience with began with excitement but quickly turned into disappointment. The V2 pants I purchased seemed to be the perfect fit - waist and length were spot on. However, the reality was far from ideal. The snug cut around the crotch and thigh transformed comfort into discomfort, leaving me disheartened. What struck me further was the shadow of doubt cast by the company's practices. Despite supposedly "independently verified" reviews on their website, I found myself questioning their authenticity. My attempts to share my honest feedback were met with silence, as my reviews seemed lost in a void of selective publishing. Disheartened but not defeated, I reached out in hopes of resolving the situation. Days turned into weeks, and my anticipated refund remained elusive. As frustration loomed large, a glimmer of hope emerged elsewhere - the reminder of sticking with trusted and transparent brands. In the face of adversity, one can choose resentment or renewal. Despite the shaky ground, I found gratitude in this experience. It reinforced the value of integrity and customer care in every transaction. While my journey with may have been rocky, it gifted me with a newfound appreciation for companies that prioritize honesty and responsiveness. Now, as I navigate the vast seas of online shopping, I anchor my trust in those who not only offer products but also uphold the pillars of reliability and respect. This chapter may have been turbulent, but it paved the way for a deeper connection with brands that truly value their customers.
R Ron
972 days ago

Turning Disappointment into Praise: My Journey with First Tactical

Diving deep into my experience with First Tactical, I encountered a setback that turned into a learning opportunity. Initially, I ordered a pair of XL lightweight gloves, following the online size chart despite my preference for larger sizes. Unfortunately, the gloves didn't fit as expected, leading to a return request. While the return process was smooth, the real test came when the company communicated they were out of stock for the larger size I needed. An option was presented – wait or opt for a refund. Choosing the latter, I faced a hiccup as the refund didn't cover my full expenses, leaving me questioning the value of my purchase. Despite this, I appreciated the prompt communication and resolution. Reflecting on my journey, I see room for improvement in the refund process and stock availability communication. Ultimately, navigating through these challenges highlighted the importance of transparent customer service and management of expectations. Embracing this experience, I now approach future transactions with cautious optimism, understanding that setbacks can lead to growth. Thank you, First Tactical, for the lessons learned.
N Niall
1509 days ago

Disappointed with Patrol Gloves Sizing, But Customer Service Shined Bright!

Recently, I purchased a pair of patrol gloves from Initially excited to get my hands on them, I soon realized that the size chart was missing, making it challenging to select the right fit. Despite ordering my usual glove size, a staple for all my patrols and searches, the gloves turned out to be way off in their fit. Disheartened by this unexpected setback, especially since my post is a two-day journey away from the store, my disappointment grew as I noticed the pinkie finger was excessively long, rendering the gloves unwearable. However, all hope was not lost. Upon reaching out to their customer service team, I was met with exceptional support and understanding. They promptly resolved the issue by guiding me through the exchange process, ensuring I received a properly fitting pair in no time. Their dedication to customer satisfaction truly impressed me, turning my initial disappointment into gratitude for their outstanding service. While the sizing mishap was a hiccup in my purchase experience, the stellar customer service from undoubtedly redeemed the situation. Thank you for going above and beyond to make things right!
A Alfred Velasquez
2039 days ago

Different colors!?!?

My review for Well where do I begin... The overall experience was good. However, the colors of the two items I purchased are noticeably different. I am not satisfied with them at this time.


First Tactical is a renowned online retailer that specializes in providing high-quality tactical gear and clothing to military personnel, law enforcement officers, and outdoor enthusiasts. With an extensive range of products and a commitment to innovation, First Tactical has gained a strong reputation in the industry. In this review, we will explore the various aspects of First Tactical, including the pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- High-quality and durable products: First Tactical offers a wide selection of gear and clothing made from top-notch materials, ensuring longevity and reliable performance. - Innovative designs: The company continuously introduces innovative features and technologies in their products, enhancing functionality and usability. - Responsive customer service: First Tactical has a knowledgeable and helpful customer service team that promptly responds to inquiries and provides assistance. - Competitive pricing: Despite offering premium-quality products, First Tactical maintains competitive prices, providing excellent value for money. - Free shipping on orders above a certain threshold: Customers can enjoy free shipping on orders exceeding a specified amount, adding to their affordability.


- Limited international shipping: While First Tactical does ship internationally, their shipping options may be limited, which could inconvenience customers outside of their primary shipping regions. - Limited color and size options: Some products may have a limited range of available colors and sizes, restricting choices for customers.

User Experience:

First Tactical prioritizes user experience, providing a well-structured and intuitive website. The layout enables easy navigation, with clear categories and filters to locate desired items quickly. The product pages offer detailed descriptions, high-resolution images, and customer reviews, empowering users to make informed purchasing decisions. Furthermore, the checkout process is streamlined and secure, ensuring a hassle-free shopping experience.

Pricing and Value for Money:

First Tactical offers competitive pricing for their premium-quality tactical gear and clothing. While the prices may be slightly higher compared to some budget brands, the outstanding durability and functionality of their products make them worth the investment. Additionally, customers can enjoy frequent promotions, discounts, and free shipping offers, further increasing the value for money.


Although First Tactical is a reputable brand, customers may consider exploring alternative options such as 5.11 Tactical, Blackhawk, and Condor Outdoor, which also offer a wide range of tactical gear and clothing. These alternatives may provide additional choices in terms of style, color options, and pricing.

Customer Service:

First Tactical takes pride in its responsive and knowledgeable customer service team. They promptly address customer inquiries, provide detailed product information, and offer guidance during purchasing decisions. Whether via email, phone, or live chat, the customer service representatives exhibit professionalism and a genuine commitment to customer satisfaction.

Product Quality and Selection:

First Tactical is renowned for manufacturing top-quality gear and clothing. Their products are designed with meticulous attention to detail and are built to withstand rugged conditions. The selection is wide, covering apparel, footwear, bags, accessories, and more, ensuring customers can find everything they need in one place.

Website Usability:

First Tactical's website demonstrates excellent usability. The intuitive design, clear navigation, and efficient search functionality enable users to browse through the extensive product range effortlessly. The inclusion of filtering options and detailed product descriptions enhances the overall user experience.

Returns and Exchanges:

First Tactical offers a hassle-free return and exchange policy. Customers have a specified time frame to request returns or exchanges for unused and unworn products, provided the items are in their original condition with tags. The company promptly processes returns and exchanges, ensuring customer satisfaction.

Promotions and Discounts:

First Tactical frequently offers promotions and discounts to provide customers with added value. These promotions may include limited-time sales, bundle deals, or seasonal offers. Additionally, the brand often grants special discounts to military personnel and law enforcement officers as a token of appreciation for their service.


First Tactical has gained a strong reputation within the tactical gear industry due to its commitment to quality, innovation, and customer service. Positive customer reviews, testimonials, and industry recognition contribute to the brand's credibility and trustworthiness.

Payment Options:

First Tactical offers a variety of secure payment options to accommodate customer preferences. These options typically include major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal.

Loyalty Programs:

While First Tactical does not currently offer a specific loyalty program, they often reward their customers through promotions, discounts, and exclusive offers. Additionally, customers can sign up for the company's newsletter to receive updates on new products and special promotions.

Customer Reviews:

First Tactical has received numerous positive reviews from satisfied customers who commend the quality, durability, and functionality of their products. These reviews highlight the brand's commitment to excellence and reinforce its reputation as a trustworthy provider of tactical gear and clothing.

Community Involvement:

First Tactical actively participates in community involvement initiatives, partnering with various organizations and supporting charitable causes. They emphasize community support and social responsibility, which resonates positively with customers.

Shipping and Costs:

First Tactical offers shipping services within the United States and internationally. Shipping costs vary depending on the destination and the weight of the package. However, the company frequently provides free shipping on orders surpassing a specific amount, which contributes to overall affordability. Customers can also track their shipments easily through the provided tracking numbers. In conclusion, First Tactical is a reliable online retailer that excels in providing high-quality and innovative tactical gear and clothing. With competitive pricing, responsive customer service, and a broad selection of products, First Tactical offers excellent value for money. While there are alternative brands available, First Tactical stands out due to its commitment to customer satisfaction, product excellence, and community involvement. Whether for military, law enforcement, or outdoor enthusiasts, First Tactical is a trusted source for all tactical needs.