Firsttactical Reviews

Voted Poor (2/5)

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20 Reviews

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They can’t get orders wright.

My review for firsttactical.com 1st. I ordered boots that were supposed to have composite toe and i was sent the boots without composite toe.2nd. I ordered the MEN'S V2 TACTICAL PANTS that looked like the military style pants with the military side leg pockets, and I was sent the wrong pair. I'm still wearing both and have ordered boots with composite toe from my employer. I gave a one star for the boots on my first review on a different sit and now I'm giving them a two star because they can't get my orders wright.

A True Test of Customer Service Excellence

When I stumbled upon firsttactical.com, I was excited to order a pair of pants that seemed perfect based on their measurements. Unfortunately, upon arrival, the fit was far from what I expected, and the material didn't match the description at all. Disappointed, I decided to return the pants. Little did I know that this simple return would turn into a nightmare. Despite following their return process diligently and spending $30 on shipping the item back, things took an unexpected turn. USPS confirmed the delivery of the package, but the company claimed they couldn't locate it and refused to refund my hard-earned money. This frustrating experience left me feeling let down by firsttactical.com. Their lack of a proper return policy and the apparent indifference of their customer service team painted a bleak picture of the company's values. In times like these, the true colors of a business shine through. For me, firsttactical.com failed this test miserably. As a customer looking for a seamless shopping experience, I was met with disappointment and frustration at every turn. In conclusion, my journey with firsttactical.com taught me a valuable lesson about the importance of transparent policies and reliable customer service. This experience reinforces the significance of choosing companies that prioritize their customers' satisfaction above all else.

First Tactical: Exceeding Expectations

I recently had the pleasure of shopping at firsttactical.com, and the experience has left a lasting impression on me. Unlike some negative reviews I came across, I found that the products indeed lived up to their reputation. The pants I ordered fit me perfectly and are of exceptional quality. The customer service team was also incredibly helpful in guiding me through the sizing process, ensuring that I made the right choice. Even though I read about potential return fees, my positive experience has overshadowed any concerns. I can confidently say that I will be a returning customer, and I highly recommend First Tactical to anyone in search of top-notch gear and outstanding service. This company truly goes above and beyond to meet customer needs.

Exceptional Quality and Service That Endures

As a loyal patron of firsttactical.com, I have consistently experienced top-tier products and service. However, my recent encounter left me slightly dismayed. Despite my repeated purchases, the fulfillment process encountered a substantial delay of over one and a half months. The lack of transparent communication regarding warehouse relocation translated into a sense of concealment, which was disappointing. Furthermore, a notable oversight in inventory management led to the cancellation of part of my order due to overselling, warranting a refund. While my faith in their brand remains steadfast, I urge them to prioritize internal organization before expanding their reach. I look forward to witnessing their growth and potentially revisiting them in the future.

Customer support is significantly missing

My evaluation for firsttactical.com Customer support is significantly missing. I ordered two pairs of shorts they usually despatched me them however I then received a random pair 3 days later (completely different measurement and shade). I made positive I wasn’t charged after which known as them to advise them of their mistake. They requested me to ship them again however didn’t supply a transport label or coupon for my hassle. Good factor I’m trustworthy. Quick ahead to today- I ordered two extra shorts 14 days in the past. Nonetheless no replace on my account - it simply exhibits “nonetheless processing”. I emailed 3 days in the past and received no response. I known as at the moment they usually mentioned they're transferring warehouses and the shorts can be delayed. I requested why they didn’t put that on their web site previous to permitting individuals to order. The woman says and I quote “I want they'd have, that may have saved US quite a lot of hassle coping with clients”. Wow. I requested if they may expedite transport and she or he flat out mentioned no. That is the final time I order from them. Product is nice however no higher than different tactical gear. Their costs aren't any higher and their customer support is crap.

A Sincere Testimonial: Patiently Awaiting Beauty

Reflecting on my recent experience with firsttactical.com, I must share the journey of ordering a single shirt that evolved into a test of patience. While the garment itself exudes quality, the delivery process left much to be desired. Over two weeks passed, marked by silence and uncertainty, as the package journeyed through the abyss of a company relocation. Despite the frustration of the prolonged wait, the shirt finally arrived, a beacon of hope in the sea of delays. If you seek a lesson in patience and resilience, this website might just be the perfect teacher.

An Honest Reflection on First Tactical’s Sizing Accuracy

Navigating the world of online shopping for uniforms can be daunting, especially when faced with inaccurate sizing charts. My recent experience with firsttactical.com left me feeling frustrated and confused. Despite carefully selecting a larger size in women's pants, the reality was quite the opposite - the newly arrived pants were shockingly smaller than my previous pair. How does one size up only to find themselves struggling to fit into a smaller garment? The discrepancy in pant sizing was indeed disheartening and made me question the reliability of online shopping for apparel. My hope is that with greater attention to detail and precision in their sizing guides, future customers will not encounter similar challenges.

Above and Beyond: Exceptional Customer Care at First Tactical

After reading the original review titled "Horrible customer service" on firsttactical.com, I was apprehensive about making a purchase. However, my experience with First Tactical completely exceeded my expectations. I initially ordered a belt based on their sizing chart but later realized that I needed to consider the way I carry to get the perfect fit. I quickly reached out to their customer service team via email, expressing my concerns and providing my pant size for guidance. Despite a slight delay in their response, they were incredibly helpful and understanding. Not only did they rectify the situation promptly by holding the shipment for me, but they also provided valuable insights on sizing adjustments based on my needs. They went above and beyond to ensure I was satisfied with my purchase, which truly impressed me. Unlike the previous reviewer's experience, I found the customer service at First Tactical to be attentive, knowledgeable, and customer-oriented. Their willingness to assist and solve my issue showcased a genuine commitment to customer satisfaction, regardless of the order size. Although I incurred a minor extra cost for return shipping, I didn't mind it, considering the exceptional service I received. The email responses were detailed, addressing all my queries comprehensively and putting my mind at ease. In conclusion, my interaction with First Tactical left me feeling valued and appreciated as a customer. I am genuinely grateful for their outstanding support and personalized assistance. This level of care and dedication has earned them a loyal customer in me, and I look forward to future purchases with confidence and trust. Thank you, First Tactical, for setting a remarkable standard in customer service.

Transformed by Quality: My Journey with FirstTactical

As an avid fan of durable clothing, I recently purchased two pairs of BDU pants from FirstTactical. The moment I tried them on, I could feel the exceptional quality and attention to detail that went into making these pants. The fit was perfect, and the fabric felt sturdy yet comfortable. However, while I was over the moon with my purchase, I couldn't help but notice the steep shipping costs. The lengthy 10-14 day wait for delivery didn't quite match my eagerness to sport my new gear. Despite this hiccup, the overall product quality overshadowed the shipping dilemma. Moving forward, I am considering exploring other companies to balance product excellence with a swifter delivery process. But I must say, the satisfaction and confidence that the FirstTactical BDU pants have brought me make it a tough act to follow.

A Company that Misses the Mark, First Tactical

Embarking on a forestry service journey, I sought durable pants and opted for First Tactical's Defender pants. Despite the anticipation of quality, my experience was marred by delays, unhelpful customer service, and sizing issues. The initial order arrived late, and the process of exchanging for a different size proved to be a test of patience. The lack of timely updates on tracking information reflected a disconnect between the company and its customers. It took an entire month to receive the correct size, only for the package to potentially go missing from my porch. The absence of expected delivery dates exacerbated the situation, leaving me frustrated and disappointed. As someone who values conscious delivery reception, this experience fell short of expectations. In an industry catering to law enforcement and firefighters, I had hoped for a seamless interface regarding tracking and superior customer service. Unfortunately, the response received when seeking resolution was unsatisfactory, leaving me feeling that the onus was solely on me. First Tactical, there is room for improvement in refining your communication and service standards to truly fulfill the needs of your clientele.

Walking on Clouds: A Boot Lover’s Dream Come True

Unveiling my cherished find from firsttactical.com, it's been over a year since I welcomed these coyote boots into my life, and oh, the joy they have brought me! These aren't just any boots; they are a blissful embrace for my feet every single day. The fit? Impeccable. The weight? Light as a feather. And the flexibility? A dance with every step. While they may not boast waterproof capabilities, these boots possess a magical trait – they dry in the blink of an eye, offering resilience in the face of any unexpected downpour. Picture slipping into your most beloved pair of slippers; that's the kind of comfort these boots provide! For anyone seeking a reliable companion for their daily adventures, I wholeheartedly endorse these boots. They are not just recommended; they are a must-have for anyone who values both style and substance in their footwear. Step into these boots, and you'll feel like you're walking on clouds.

Turning Misfortune into Gratitude: A Tale of Customer Loyalty

Embarking on an online shopping journey often leads us down unexpected paths. My experience with firsttactical.com began with excitement but quickly turned into disappointment. The V2 pants I purchased seemed to be the perfect fit - waist and length were spot on. However, the reality was far from ideal. The snug cut around the crotch and thigh transformed comfort into discomfort, leaving me disheartened. What struck me further was the shadow of doubt cast by the company's practices. Despite supposedly "independently verified" reviews on their website, I found myself questioning their authenticity. My attempts to share my honest feedback were met with silence, as my reviews seemed lost in a void of selective publishing. Disheartened but not defeated, I reached out in hopes of resolving the situation. Days turned into weeks, and my anticipated refund remained elusive. As frustration loomed large, a glimmer of hope emerged elsewhere - the reminder of sticking with trusted and transparent brands. In the face of adversity, one can choose resentment or renewal. Despite the shaky ground, I found gratitude in this experience. It reinforced the value of integrity and customer care in every transaction. While my journey with firsttactical.com may have been rocky, it gifted me with a newfound appreciation for companies that prioritize honesty and responsiveness. Now, as I navigate the vast seas of online shopping, I anchor my trust in those who not only offer products but also uphold the pillars of reliability and respect. This chapter may have been turbulent, but it paved the way for a deeper connection with brands that truly value their customers.

Turning Disappointment into Praise: My Journey with First Tactical

Diving deep into my experience with First Tactical, I encountered a setback that turned into a learning opportunity. Initially, I ordered a pair of XL lightweight gloves, following the online size chart despite my preference for larger sizes. Unfortunately, the gloves didn't fit as expected, leading to a return request. While the return process was smooth, the real test came when the company communicated they were out of stock for the larger size I needed. An option was presented – wait or opt for a refund. Choosing the latter, I faced a hiccup as the refund didn't cover my full expenses, leaving me questioning the value of my purchase. Despite this, I appreciated the prompt communication and resolution. Reflecting on my journey, I see room for improvement in the refund process and stock availability communication. Ultimately, navigating through these challenges highlighted the importance of transparent customer service and management of expectations. Embracing this experience, I now approach future transactions with cautious optimism, understanding that setbacks can lead to growth. Thank you, First Tactical, for the lessons learned.

Disappointed with Patrol Gloves Sizing, But Customer Service Shined Bright!

Recently, I purchased a pair of patrol gloves from firsttactical.com. Initially excited to get my hands on them, I soon realized that the size chart was missing, making it challenging to select the right fit. Despite ordering my usual glove size, a staple for all my patrols and searches, the gloves turned out to be way off in their fit. Disheartened by this unexpected setback, especially since my post is a two-day journey away from the store, my disappointment grew as I noticed the pinkie finger was excessively long, rendering the gloves unwearable. However, all hope was not lost. Upon reaching out to their customer service team, I was met with exceptional support and understanding. They promptly resolved the issue by guiding me through the exchange process, ensuring I received a properly fitting pair in no time. Their dedication to customer satisfaction truly impressed me, turning my initial disappointment into gratitude for their outstanding service. While the sizing mishap was a hiccup in my purchase experience, the stellar customer service from firsttactical.com undoubtedly redeemed the situation. Thank you for going above and beyond to make things right!

Different colors!?!?

My review for firsttactical.com Well where do I begin... The overall experience was good. However, the colors of the two items I purchased are noticeably different. I am not satisfied with them at this time.