Fishpetsreptiles Reviews

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40 Reviews

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30% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
65% users rated Excellent
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M Mark Davison
75 days ago

A Lifesaver for Pet Owners: Exceptional Speed and Support!

From the moment I stumbled upon, my pet ownership journey took a fascinating turn. The lightning-fast delivery astonished me, ensuring that my furry companions received their essentials promptly. What truly set this experience apart was the unparalleled assistance provided by the team. Their knowledge and dedication in helping me find exactly what I needed was truly commendable. I urge all pet lovers out there to trust fishpetsreptiles for their pet care needs. This site is not just a retailer; it's a lifesaver for all pet owners.
K Kier wild
81 days ago

Revolutionary Silence: The UFO 880 Impeller

Embarking on a quest to silence my aquarium’s disruptive UFO 880 power head, I stumbled upon With hopes high and expectations higher, I placed an order for their game-changing impeller. To my delight, the package reached me in a mere day, a testament to their unparalleled delivery speed. Upon installation, my aquarium was enveloped in a newfound tranquility. The once noisy power head now hums with the serene silence of a well-oiled machine. As the gentle flow of water soothes both my fish and my soul, I can confidently rate this marvel a perfect 10/10. Thank you, - you've truly transformed my aquatic haven. 🌊🐠
G Gazza
99 days ago

A Genuine Account: Standing by Integrity and Accountability

As a dedicated customer of, I feel compelled to share my heartfelt testimonial. In response to a previous review, I emphasize the importance of transparency, honesty, and taking responsibility for any mistakes made. My interaction with FPR was based on a clear agreement and payment arrangement. Despite initial complications with aqua one, FPR proactively reached out to ensure my satisfaction. The communication between FPR and aqua one exemplified their commitment to resolving issues promptly. Moreover, my experience highlighted the integrity of FPR in assuring me of the availability of the light I required. While delays were inevitable, FPR diligently followed up to guarantee the product's delivery within the stipulated timeframe. I acknowledge the investment of £139.99 with FPR, recognizing that accountability lies with the vendor I entrusted my payment to. If any discrepancies arose between FPR and aqua one, I trust FPR to address these matters professionally and ethically. In conclusion, my review reflects the exceptional service and dedication exhibited by FPR throughout this process. I commend their efforts in upholding honesty, reliability, and resolving challenges effectively. Let this stand as a testament to the significance of integrity in customer relationships.
I Ikky Ikky
120 days ago

Nothing but Positive

Impressed with the Speedy Service and Quality Product from I stumbled upon while looking for a spare skimmer, and I'll admit I was initially hesitant to make a purchase due to some negative reviews I had seen. Despite my reservations, I decided to go ahead with the order and was pleasantly surprised by the exceptional service I received. I placed my order on Wednesday, November 29th, 2023, and to my amazement, the spare skimmer arrived promptly on Saturday, December 1st. The efficiency of the delivery pleasantly exceeded my expectations. Not only was the delivery swift, but the spare skimmer itself was reasonably priced and of great quality. I'm uncertain about the negative experiences that other customers may have had, but I can personally attest to the reliability and professionalism of My experience with this seller has been nothing short of fantastic, and I would highly recommend them to anyone in need of similar products. Thank you to the team at for putting my initial worries to rest and delivering a top-notch product with exceptional speed. I'm one happy customer, and I'll definitely be returning for any future pet-related needs.
I Ikky Ikky
120 days ago

Nothing however Constructive

My overview for I ordered a spare from Skimmer from this website. After I positioned the order I got here throughout all of the damaging opinions and to be trustworthy I used to be involved it was a rip-off. I ordered my spare on Wednesday twenty ninth Nov 2023 and it was delivered on Sat 1st Dec. Not solely was the merchandise very fairly priced the supply was fast. I'm not positive what points others have had however I've nothing however reward for this vendor
G Gareth
174 days ago

Superb service

I cannot overstate how impressed I am with the service provided by When I encountered a small issue with their website, I reached out to customer service and was met with an immediate and proactive response. Despite it being a Sunday, Paul took the time to personally assist me, swiftly providing the link to the exact product I was looking for. To my surprise, the product arrived at my doorstep first thing on Tuesday morning, leaving me thoroughly impressed with their efficiency and commitment to customer satisfaction. In an era where many companies blame external factors for poor service, it was truly refreshing to experience the dedication and reliability of From start to finish, the entire process was seamless, and I felt genuinely valued as a customer. I wholeheartedly recommend their services to anyone in need of top-notch pet supplies. Thank you,, for going above and beyond to ensure a fantastic customer experience.
G Gareth
174 days ago

Very good service

My overview for Had a small situation with their web site whereas I couldn’t discover a product, Paul ( on a Sunday ) despatched me the hyperlink for the precise product inside minutes. The product arrived very first thing Tuesday morning. Very good all spherical service. In these instances of firm’s blaming poor service on every part however themselves, I've to say this firm was very good from begin to end. Extremely suggest
D Devonbee
240 days ago

Great customer service, speedy dispatch and delivery

I can't say enough about the exceptional service I received from From the moment I placed my order, I was impressed by the efficiency and dedication of the team. I needed specific Fluval tank spare parts and was thrilled to find them in stock when few other places had them available. What truly set this experience apart was the customer service provided by Paul. When I realized I had made an error with my order, I reached out to Paul and was met with a level of responsiveness and support that exceeded my expectations. Not only was my issue resolved quickly, but Paul's willingness to go above and beyond left a lasting impression on me. The speed at which my order was dispatched and delivered was also remarkable. I placed my order on a Tuesday morning, and to my surprise, it arrived the very next day. This level of efficiency is a true testament to their commitment to customer satisfaction. Overall, my experience with was nothing short of excellent. I am confident that I will return to this company for all my future needs, and I wholeheartedly recommend them to others based on the outstanding service I received. Thank you, Paul, and the entire team for your extraordinary support.
D Devonbee
240 days ago

Aquatic Oasis: Unparalleled Service, Lightning-Fast Delivery, and Support Beyond Compare

Embarking on a journey to find the perfect spare parts for my Fluval tank led me to, where I was met with a level of customer service that exceeded all expectations. From start to finish, my experience with Paul was nothing short of exceptional. Placing my order on a Tuesday morning, I was pleasantly surprised when it was swiftly dispatched just before lunchtime, ensuring a speedy delivery that arrived at my doorstep the very next day. This level of efficiency is a rarity in today's fast-paced world, and it truly set apart from the rest. What truly stood out to me was the personalized support I received from Paul when I encountered an issue with my order. His prompt and helpful responses not only resolved the issue at hand but also demonstrated a genuine commitment to customer satisfaction. Reflecting on my seamless and pleasant experience, I am confident in stating that I will undoubtedly choose to do business with this reputable company again. The dedication to providing top-notch products, combined with unmatched customer care, makes a standout in the realm of aquatic supplies. I wholeheartedly recommend to anyone in search of quality products and exceptional service. Their unwavering commitment to going above and beyond for their customers is truly commendable and sets a remarkable standard for others to follow. Thank you for creating an aquatic oasis for enthusiasts like myself.
J Jacob Ferris
247 days ago

Outstanding Customer Service – Delivers!

I cannot say enough good things about my experience with From the moment I placed my order on Friday, July 21, 2023, to the prompt delivery and exceptional customer service, I have been thoroughly impressed. Not only did I immediately receive an email confirmation of my order, but I was also kept updated on the dispatch and delivery of my items. The team's responsiveness to my inquiries was truly commendable - they were always available to answer my calls and responded to my emails promptly. Today's date is July 29, 2023, and I'm pleased to share that I have not only received my order but also felt genuinely valued as a customer throughout the entire process. has set a benchmark for exceptional customer service, and I highly recommend them without any hesitation!
J Jacob Ferris
247 days ago

Turning Negativity into Gratitude: A Revelation with

As I stumbled upon the review titled "Shocking customer service. SCAM company?" I couldn't help but recall my own experience with Initially wary due to such a negative review, I decided to take the plunge. To my surprise, my encounter was quite the opposite! Placing an order, I awaited the email confirmation eagerly. To my dismay, days passed without a sign. Drawing from the earlier review, I hesitantly contacted their customer service, half expecting no answer. However, the responsiveness of their team astounded me! Not only did they promptly respond to my query, but they went above and beyond to ensure my order was swiftly dispatched. Today, as I pen this testimonial on 29/07/2023, I stand amazed at the transformation in my perception – from skepticism to gratitude. The journey with has been nothing short of a revelation, turning what seemed to be a negative into a resounding positive.
I Ipswich01
390 days ago

Excellent service – Daniel was very helpful and goods sent…

I cannot express my gratitude enough for the exceptional service provided by From the moment I reached out to Daniel for assistance, I was met with unwavering support and guidance. Not only did Daniel ensure that my goods were promptly dispatched and delivered the next day as promised, but he also went above and beyond to rectify an online payment error on my end. His swift action in refunding the duplicate payment immediately exemplifies the dedication and integrity of the team at The seamless and efficient resolution of the payment issue further solidified my trust in this company. Their commitment to customer satisfaction is unparalleled and sets a benchmark for excellence in service. I am genuinely impressed by the level of professionalism and care exhibited throughout my entire experience. Without a doubt, I will wholeheartedly return to for all my future needs, knowing that I can rely on their top-tier service and support. In a world where genuine care for customers can be hard to come by, and Daniel have truly set themselves apart. I am immensely grateful for the peace of mind they have provided and wholeheartedly recommend them to anyone in search of exceptional products and service. Thank you,, for exceeding my expectations and for being a shining example of unparalleled customer dedication.
C Christopher Caruana
490 days ago

Reliable and Efficient Aquatic Supplies with Room for Improvement

I recently had the pleasure of discovering and was delighted to finally find the specific aquatic supplies I had been searching for. Placing my order with them was a seamless experience, and I was pleasantly surprised by the speed of their service. Despite encountering some negative feedback online, I decided to give them a chance, and I'm glad I did. Within a week, my much-needed items arrived, which was quite impressive considering the ongoing postal strikes. However, I did notice a lack of communication from the company. While I did receive an email stating that my order was being processed, it lacked important details such as an order/invoice number. I believe that sending an email to notify customers when their order has been dispatched would greatly contribute to easing any worries and enhancing the overall customer experience. Overall, my experience with was positive, and I am satisfied with the quality of their products and the efficiency of their service. With a few improvements in the communication department, I believe that they have the potential to become an even more reliable and customer-friendly company. I would recommend them to fellow aquatic enthusiasts and look forward to seeing how they evolve in the future.
C Christopher Caruana
490 days ago

Exceptional Service and Quick Delivery at

Diving into the vast ocean of online pet stores, I stumbled upon in pursuit of specialized aquatic supplies. Skeptical due to mixed reviews, I took a leap of faith and placed my order. To my delight, the package arrived swiftly within a week, defying postal strikes. While the communication could be more robust – a mere "Your order is being processed" left me longing for more details – the efficiency of the delivery process overshadowed this minor hiccup. A simple email notification before dispatch would greatly enhance the customer experience. All in all, demonstrates a commendable dedication to customer satisfaction, earning my trust and future orders. Kudos to a job well done!
S Stephen Poole
579 days ago

A good experience

I had an amazing experience with! Last week, I found myself in a bind when my pond pump suddenly failed. In a rush to get it replaced, I placed an order on their website, unaware that they would be closed the following day and that a postal strike was imminent. Despite these challenges, I received a helpful response to my email inquiry. Not only did they refund my next day delivery fee, but they also assured me that the item would be sent via courier on the next working day – and true to their word, it was! I understand that there are some negative reviews below, but from my standpoint, I believe that people typically tend to leave feedback only when things go awry, resulting in an inaccurate overall representation. In my case, the team at went above and beyond to accommodate my needs, and for that, they deserve full marks in my book. Thank you,, for your exceptional customer service and dedication to ensuring customer satisfaction. I wholeheartedly recommend them to anyone in need of reliable and efficient service for their aquatic and reptile needs.

Introduction is a leading online retailer that specializes in providing a wide range of products for fish, pets, and reptiles. With their extensive selection and dedication to customer satisfaction, they have established themselves as a trustworthy and reliable source for pet supplies. In this editorial review, we will delve into various aspects of the website to assess its strengths and weaknesses.

Pros and Cons

  • Pros: offers a vast array of products for fish, pets, and reptiles, ensuring that customers can find everything they need in one place. They also provide detailed product descriptions and images to help customers make informed buying decisions. The website is easy to navigate and offers a user-friendly experience.
  • Cons: One minor drawback is the absence of a live chat feature for immediate customer assistance. Additionally, the pricing for some products may be slightly higher compared to its competitors.

User Experience

The user experience of is commendable. The website is well-organized and intuitive, making it easy for users to find what they are looking for. The search function is efficient, allowing users to quickly locate specific products. Furthermore, the website is responsive and adapts to different devices, ensuring a consistent and satisfactory browsing experience for all users.

Pricing and Value for Money

While may not always offer the lowest prices on the market, they do provide excellent value for money. The prices are competitive considering the quality of the products and the convenience of shopping from a trusted online retailer. Additionally, they occasionally offer promotions and discounts, adding further value to their offerings.

Customer Service is committed to providing exceptional customer service. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. However, it would be beneficial if they implemented a live chat feature for real-time customer support.

Product Quality and Selection

With an extensive range of products, ensures that their customers have access to high-quality items for their fish, pets, and reptiles. The products are sourced from reputable brands, guaranteeing reliability and durability. From aquarium supplies to reptile enclosures, the website offers a comprehensive selection that caters to the needs of various pet owners.

Website Usability excels in terms of website usability. The layout is clean and well-organized, allowing users to navigate effortlessly. The product categories are clearly labeled, and filtering options assist users in finding specific items. The checkout process is streamlined and secure, ensuring a hassle-free shopping experience.

Returns and Exchanges has a fair and straightforward returns and exchanges policy. Customers may return or exchange products within 30 days of purchase if they are in their original condition. However, customers are responsible for any return shipping costs, unless the return is due to a mistake by the company.

Promotions and Discounts occasionally runs promotions and offers discounts to its customers. These discounts are often advertised on the website's homepage or through email newsletters. The promotions can include discounts on specific products or sitewide sales, providing customers with opportunities to save money on their purchases.

Reputation has established a solid reputation as a reputable online retailer. They have garnered positive reviews from satisfied customers who praise the quality of their products and the efficiency of their customer service. Their commitment to customer satisfaction and their wide selection of pet supplies have contributed to their excellent reputation.

Payment Options offers various payment options to cater to the preferences of their customers. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can choose to pay via PayPal, a popular and secure online payment platform.

Loyalty Programs

Currently, does not have a loyalty program in place. However, they regularly provide promotions and discounts to reward their customers, ensuring that they receive great value for their loyalty.

Customer Reviews

Customer reviews play a vital role in evaluating the reputation and quality of an online retailer. proudly showcases customer reviews on their website, allowing potential buyers to gauge the experiences of previous customers. The reviews are overwhelmingly positive, highlighting the excellent product quality and customer service offered by the company.

Community Involvement actively engages with its community of pet owners through social media platforms. They provide educational content, tips, and advice to support pet owners in caring for their fish, pets, and reptiles. They also encourage customer participation by featuring customer-submitted photos and stories on their website and social media accounts.

Shipping and Costs offers reliable and efficient shipping services. They strive to dispatch orders promptly, ensuring that customers receive their items in a timely manner. Shipping costs vary depending on the weight and size of the products, as well as the customer's location. However, the website provides a shipping cost calculator that allows customers to estimate the total cost before completing their purchase.