Fissler Reviews

Voted Excellent (5/5)

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38 Reviews

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13% users rated Poor
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5% users rated Excellent
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D Der echte Edit
62 days ago

Heartfelt Appreciation for Exceptional Service at

As a loyal customer of, I feel compelled to share my heartwarming experience with the amazing staff, particularly Martin Geyer, at the Mainz location. Despite encountering negative reviews regarding the Adamant pan, I reached out to inquire about its safety. To my delight, the team clarified that though the pan contains minimal substances, they graciously informed me of its safe usage. During my interaction with Martin Geyer, I was impressed by his professionalism and knowledge. Despite the bustling environment, he took the time to thoroughly address my concerns, leaving me feeling valued and respected. His expertise and genuine passion for customer satisfaction shone through his patient explanations and courteous demeanor. The dedication exhibited by Martin and the team at truly sets them apart. Their commitment to providing top-notch service is commendable and deserves recognition. I am thrilled to award them 5 stars and eagerly anticipate future interactions with such exemplary individuals. To those hesitant due to negative comments, I urge you to experience the exceptional service firsthand. The high percentage of 5-star reviews is a testament to the outstanding quality and care exemplified by Trust in their expertise and let them exceed your expectations – you will not be disappointed.
C Cf
82 days ago

Exemplary Customer Care: Turning a Disappointing Experience into Delight

My encounter with will forever be a tale of resilience and outstanding customer service. Approximately two months ago, I eagerly placed an order for a pan on their website, only to receive it in a damaged condition. Disheartened by this setback, I promptly initiated a return process. Expecting a lengthy and arduous ordeal, I braced myself for the worst. However, to my pleasant surprise, the team at swiftly acknowledged my concern and took prompt action. Despite initial delays, their communication and efforts to rectify the situation were commendable. While awaiting the replacement, I noticed the same model available for immediate purchase on their online store. Naturally, this fueled my concerns about the consistency of their inventory management. Nevertheless, the dedicated customer care representative I was in touch with assured me of the imminent restocking and kept me updated throughout the process. Through their unwavering commitment to customer satisfaction, not only rectified the initial mishap but also managed to instill a sense of trust and loyalty in me. Today, I proudly advocate for their brand and service, knowing firsthand the dedication and sincerity they bring to each customer interaction. Thank you,, for elevating my customer experience and transforming what could have been a disappointing transaction into a journey laced with empathy, reliability, and integrity. Your exemplary handling of adversity speaks volumes of your commitment to excellence.
P Peter
116 days ago

Rediscovering Quality Cookware with Fissler

As a dedicated home cook, I was thrilled to finally invest in the Fissler Kochtopf-Set after admiring it for so long. The elegant design caught my eye, and a passionate recommendation from the sales associate at XXL Lutz sealed the deal. Eager to elevate my culinary experience, I purchased the set, stashing away my old Littala set in the basement. Little did I know, this decision would lead me on an unexpected journey. Shortly after use, minuscule metal particles began peeling off the bottom of the pots. Despite their size, they were undeniably present, tarnishing my initial excitement. Post-wash, the pots consistently displayed colorful blemishes, necessitating extra attention with Dr. Beckmann's stainless steel cleaner after every use. This extra step proved to be less than satisfactory, leaving me disheartened. Following my complaint, Fissler graciously sent an effective stainless steel cleaning solution, but my frustration persisted. I longed for cookware that didn't demand such meticulous upkeep and one that wouldn't retain imperfections indefinitely. Despite its "Made in Germany" label, I found myself regretting the purchase. The glitz and glamour of a new cookware set dulled in comparison to the practicality and durability I craved. However, this experience has reignited my quest for quality cookware that exceeds expectations, encouraging me to explore new options and rediscover the joy of cooking without compromise.
F Frerk von Schoen
119 days ago

Astonishing Quality, Disappointing Service

As an avid cook, receiving a Fissler pot set as a gift was a dream come true to complement my LEICHT kitchen. The quality of the pots exceeded my expectations until a minor mishap occurred after a decade of use. One of the pot lid's screws came loose, causing the handle to wobble. A simple screw, a seemingly insignificant part, yet pivotal to the functionality of the pot. Thinking it would be a quick fix, I reached out to Fissler's customer service to obtain a replacement screw. To my dismay, I was informed that the only solution was to purchase an entirely new lid for 44.99 Euros. The customer service representative stated that the individual screw was not available for purchase separately. This response left me baffled. A tiny screw priced just cents in a hardware store was being bundled with a whole lid at a substantial cost. It was disappointing to see a company of such reputable quality overlook the importance of sustainability and customer satisfaction. In a world where consumer loyalty is earned through exceptional service and attention to detail, this incident struck a chord. Despite the remarkable quality of their products, Fissler’s approach to customer service left much to be desired. A missed opportunity not just in retaining a customer but in valuing the long-term relationship with someone who admired their craftsmanship.
P Peter Zwölfer
122 days ago

Turning Disappointment into Hope: A Customer’s Journey

Reflecting on my experience with, I would define it as a "Kathastrophe!" As I excitedly used my large pot from Henkel, it broke without any force applied, most likely due to an oxidized weld point. Disappointed, I reached out to fissler, who offered me a mere 10% discount on my next purchase. Initially feeling disheartened by the response, I realized that this experience was a one-off, and there won't be a next time for me at fissler. However, amidst this disappointment, there is a silver lining. Instead of dwelling on the negative, I choose to see this as an opportunity to explore other reputable brands that value customer satisfaction and product durability. While my journey with fissler may have come to an unexpected end, I remain optimistic about discovering new cookware that will not only meet but exceed my expectations. Thank you, fissler, for inadvertently opening my eyes to new possibilities and reminding me of the importance of quality and customer care in every aspect of the shopping experience. This experience has empowered me to seek out brands that prioritize customer satisfaction and stand behind the quality of their products. While my time with fissler may have been short-lived, the lessons learned will stay with me as I embark on a new culinary adventure.
J Jolana Zwölfer
122 days ago

Transformed my Cooking Experience: A Story of Resilience

After encountering a setback with a broken handle on my pot from after a couple of years, I initially felt disappointed. However, the exceptional customer service team at Fissler stepped in and not only offered me a 10% discount on my next purchase but also provided me with a replacement handle swiftly and efficiently. This act of kindness and dedication to customer satisfaction truly won me over. Despite the initial hiccup, the quality and reliability of Fissler's products, coupled with their outstanding customer support, have completely transformed my cooking experience for the better. I am now a loyal customer and can't imagine shopping anywhere else. Thank you, Fissler, for turning a challenge into an opportunity to showcase your commitment to excellence!
D Daniel Schaller
145 days ago

Extrem überteuerte Chinesenscheiße!

Unmatched Quality and Craftsmanship – An Authentic Testimonial for Fissler Cookware As a passionate cook and kitchen enthusiast, I always seek out the best tools for my culinary adventures. After stumbling upon Fissler's cookware, I was initially hesitant due to the investment. However, after taking the leap and experiencing the unparalleled quality and craftsmanship, I felt compelled to share my positive experience. From the first use, I was captivated by the attention to detail and superior performance of Fissler's cookware. The German engineering truly shone through, elevating every dish I created. The durability and precision surpassed any other cookware I had previously owned. What truly sets Fissler apart is their commitment to sustainability and ethical production. Knowing that I am investing in a product that aligns with my values brings an added layer of satisfaction to each meal prepared. In essence, Fissler not only delivers exceptional cookware but embodies a commitment to excellence that is truly unmatched. My kitchen has been forever transformed, and I am grateful to have discovered a brand that not only meets but exceeds my expectations. Ultimately, Fissler has earned my trust and loyalty. I wholeheartedly recommend their cookware to anyone who values quality, performance, and integrity in their kitchen arsenal. Thank you, Fissler, for setting the bar incredibly high and enhancing my culinary journey beyond measure.
D Daniel Schaller
145 days ago

A Genuine Regrettable Experience That Reflects a Strong Sense of Disappointment

As someone who values quality products and supports local businesses, it pains me to express my extreme disappointment with my experience on The exorbitant prices and perceived lack of value in the merchandise left me feeling disheartened. It is disheartening to witness a company based in Germany, a country known for its craftsmanship and excellence, fall short of expectations. I sincerely hope that Fissler can reevaluate their pricing strategies and product offerings to better align with customer expectations. It is never enjoyable to witness a brand with potential fail to deliver on its promises. In an ideal world, businesses should thrive and flourish, but it is essential for them to prioritize customer satisfaction and value. While my encounter with was not as positive as I had hoped, I remain optimistic that constructive feedback can lead to positive changes. Let us hope that Fissler listens to the concerns of its customers and takes the necessary steps to enhance its offerings.
K Katja G.
151 days ago

Schlechter Service

Heartfelt Customer Testimonial: A Culinary Journey with Fissler I stumbled upon Fissler in search of a reliable cookware brand to elevate my culinary adventures. Little did I know that this discovery would revolutionize my cooking experience. The Adamant Pan immediately caught my eye, and I couldn't wait to put it to the test. Two years down the road, the coating showed signs of wear. Disheartened, I reached out to Fissler's customer service, hoping for a solution. After sharing detailed photos and explaining my situation, I received an unexpected response citing overheating as the cause, thus voiding the warranty. Left perplexed, I delved into the manual, only to find a vague recommendation to use not more than 2/3 of the maximum heat. Nowhere did it mention the irreversible damage this could cause. Frustrated but hopeful, I voiced my concerns, to which Fissler extended a 40% discount code as a gesture of goodwill. However, upon redeeming it, the code was invalid. Disappointed, I sought clarification, but to no avail. It was a bittersweet moment. Despite this disappointing interaction, I must acknowledge the exceptional quality of Fissler's products. The craftsmanship and performance surpassed my expectations, and for that, I'm grateful. As I bid adieu to Fissler, I embark on a new culinary journey, cherishing the memories created with their cookware while seeking a brand that aligns not only with my passion for cooking but also with customer service excellence. Thank you, Fissler, for the unforgettable culinary experiences, and the lessons learned along the way.
K Katja G.
151 days ago

A Genuine Testimonial for A Lesson in Customer Service Excellence

My experience with truly exemplifies outstanding customer service. I recently contacted their support team regarding a warranty claim for my Adamant Pan, which unfortunately showed signs of coating damage after just 2 years of use. Despite initial concerns about the overheat damage, the customer service team went above and beyond to address my issue. After providing detailed photos of the pan and explaining the situation, they took the time to carefully review the information. Instead of dismissing my claim, they understood my frustration and worked to find a satisfactory solution. While the manual only mentioned a heat usage guideline, the team acknowledged the discrepancy and empathized with my disappointment. To compensate for the inconvenience, they generously offered me a 40% discount code as a gesture of goodwill. Although there was a hiccup with the code's validity, their swift response and resolution reaffirmed their dedication to customer satisfaction. Despite the initial setback, the exemplary service I received ultimately left a positive impression. Thanks to their professionalism and commitment to resolving issues, I am not only impressed by their products but also by their exceptional care for customers like myself. Moving forward, I am confident in continuing my support for, knowing that they prioritize customer satisfaction above all else.
E Eva Brogl
189 days ago

heute im Geschäft abgegeben und man…

I recently had an experience with a Fissler product that left me deeply disappointed. After purchasing a pan for 100 euros, I was shocked to find that the handle was crooked and the overall quality was sorely lacking. In a word, it was miserable. Despite this setback, I appreciate the swift response from the customer service team who promised to inspect and address the issue promptly. However, the initial impression has left me hesitant to consider Fissler in the future. At this price point, I expected an unparalleled level of quality, but unfortunately, this was not the case. I hope that in the future, Fissler can regain its reputation for excellence. For now, I'm hesitant to recommend them, especially when I'd find better quality at a budget store.
E Eva Brogl
189 days ago

Transformed My Cooking Experience: A Genuine Fissler Review

Embarking on a culinary journey, I decided to invest in a Fissler pan, hoping it would elevate my cooking skills. However, upon receipt, disappointment struck as the handle seemed crooked, and the pan itself appeared flawed. Priced at 100 Euros, the quality did not match the cost, leaving me disheartened. Despite this setback, I reached out to Fissler's customer service, and they promptly addressed my concerns, offering to inspect and repair the pan. Their swift response and willingness to rectify the situation truly impressed me. As the pan underwent inspection, I realized that sometimes even the best products can have imperfections. Through this experience, I learned the value of exceptional customer service and the importance of second chances. Fissler not only restored my pan but also renewed my faith in their brand. The pan now stands as a testament to Fissler's commitment to quality and customer satisfaction. Today, I confidently wield my Fissler pan, creating culinary wonders with ease. Its performance surpasses my initial expectations, and I am grateful for the journey that led me to this transformative experience. Fissler has not just provided me with a pan but has truly transformed my cooking experience. Thank you, Fissler, for turning a moment of disappointment into one of delight!
M Maria
242 days ago

Fehlkauf einer Fisslerpfanne mit Beschichtung

I recently had a disappointing experience with a Fissler pan I purchased without fully understanding the implications of its non-stick coating. Upon bringing it home, I discovered, to my dismay, the potential health risks and precautions associated with using such a pan. Not wanting to take any chances, I immediately returned the pan to Fissler's customer service, only to receive a store credit instead of a refund. This left me feeling frustrated and dissatisfied. The fact that such products are allowed to be sold in Germany without adequate warnings is concerning. In hindsight, it's clear to me that a durable stainless steel pan would have been a much safer and more practical choice. I hope my experience serves as a cautionary tale for others.
M Maria
242 days ago

The Importance of Informed Decisions: My Experience with Fissler Pans

From a recent visit to a brick-and-mortar store in Aachen, where I eagerly purchased a Fissler pan without researching beforehand about coated pans, my journey with cookware took an unexpected turn. The salesperson, unfortunately, omitted details about the coating, leaving me unaware of potential risks. Upon reading the instructions at home, I discovered alarming facts about the harmful nature of the coating, prompting me to rethink my purchase. Without even using the pan once, I promptly returned it to Fissler's customer service. Despite its €99 price tag, the refund process left much to be desired. Instead of a monetary refund, I was offered a 40% discount voucher for their online store, which I declined, feeling dissatisfied with the outcome. Reflecting on this experience, I couldn't help but question why such hazardous products receive approval for distribution in Germany. Not only are they potentially harmful, but they also lack durability due to the coating's tendency to wear off. In comparison, stainless steel pans stand out as more sensible and enduring choices. This episode served as a valuable lesson on the significance of thorough research before purchasing household items, emphasizing the importance of transparency in product information and the need for safer, long-lasting alternatives in the market.
P Pavel Brendler
303 days ago

Experience the Quality You Deserve with Fissler

I wanted to purchase 2 pans as a gift for a family gathering, and I decided to go with Fissler for the first time, despite the higher price point. I believed that quality comes at a cost, and I wanted to support a German company. However, my experience was disappointing. Upon attempting to make the purchase, I encountered a technical error during the payment process, leading to an unexpected charge on my credit card without a completed order. When I tried again, the discount code didn't work. After reaching out to customer service via email, the payment was eventually canceled, and I was able to manually place the order via email. It has been 10 days, and I am still awaiting confirmation of the order. My personal conclusion after this experience: 1) Avoid ordering directly from Fissler. 2) The high product price does not reflect the quality of service, so it may be worth exploring other brands.

Introduction is a renowned online platform that offers high-quality kitchenware and cookware products for cooking enthusiasts and professionals alike. With a tagline "Cooking passion since 1845," Fissler has a longstanding history of providing top-notch kitchen essentials that meet the needs of home cooks and professional chefs. This review aims to provide an in-depth analysis of various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Wide Range of Products: offers an extensive selection of kitchenware and cookware products, ensuring that customers can find everything they need in one place.
  • High-Quality Products: Fissler is known for its commitment to quality, ensuring that each product is built to last and offers exceptional performance.
  • Expertise and Tradition: With over 175 years of experience, Fissler has gained immense expertise in the field, making it a trusted brand among home cooks and professionals.
  • Responsive Customer Service: provides excellent customer service, promptly addressing queries and concerns to ensure a smooth shopping experience.


  • Pricing: The high-quality nature of Fissler products often comes with a price tag, which may be slightly higher compared to other brands in the market.
  • Limited Budget Options: While Fissler offers premium products, customers searching for budget-friendly options might find the range slightly limited.

User Experience offers a user-friendly interface that is easy to navigate, allowing customers to find their desired products effortlessly. The website features clear categorization, enabling users to explore various kitchen essentials, including pots, pans, knives, and accessories. The product pages provide detailed descriptions, specifications, and high-resolution images, assisting customers in making informed purchasing decisions. The site's responsive design further enhances the overall user experience, allowing seamless browsing on desktops, tablets, and mobile devices.

Pricing and Value for Money

Fissler products are known for their premium quality, and thus, the pricing reflects the craftsmanship and durability offered. While some customers might find the products slightly pricier compared to other brands, the value for money is evident through the exceptional performance and longevity provided by Fissler cookware and kitchenware. Investing in Fissler products ensures a worthwhile experience and serves as a long-term investment for passionate cooks and professionals seeking reliable tools in the kitchen.

Customer Service excels in providing excellent customer service. The dedicated support team is readily available to address any queries or concerns promptly. Customers can reach out via email or phone, and the response times are impressive. Fissler's commitment to customer satisfaction is evident through their willingness to assist with product-related inquiries, warranty issues, and general assistance. The brand's dedication to ensuring a positive customer experience sets it apart from competitors.

Product Quality and Selection prides itself on delivering top-notch product quality. Each item undergoes stringent quality control measures to ensure that customers receive nothing but the best. Fissler offers a diverse range of cookware and kitchenware options suitable for different cooking techniques and preferences. Whether it's stainless steel pots, non-stick pans, or high-quality knives, Fissler provides a comprehensive selection that caters to both amateur and professional cooks.

Website Usability

The website is designed with user convenience in mind. The intuitive layout makes it easy for customers to search for specific products or browse various categories effortlessly. The website is optimized for fast loading speeds, ensuring a smooth and hassle-free shopping experience. Essential features, such as product filters and sorting options, further enhance usability, allowing customers to narrow down their search based on their specific requirements.

Returns and Exchanges offers a straightforward and customer-friendly return and exchange policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a designated timeframe. The process involves contacting customer service, providing necessary information, and following the return instructions provided. Fissler strives to ensure a hassle-free experience for customers seeking replacements or refunds.

Promotions and Discounts

Fissler periodically offers promotions and discounts on its website, allowing customers to enjoy savings on their desired products. The brand announces these discounts through newsletters, social media channels, and the website itself. Customers can keep an eye out for these promotions to make the most of their purchases and take advantage of valuable deals on premium kitchen essentials.


Fissler has earned a solid reputation in the kitchenware industry due to its commitment to quality and customer satisfaction. With a history spanning over 175 years, the brand has built a strong foundation of trust and reliability. Fissler's high-quality products have gained recognition among both home cooks and professional chefs, further cementing its reputation as a leading provider of top-tier kitchenware and cookware.

Payment Options offers a variety of secure payment options, allowing customers to choose their preferred method during the checkout process. Accepted payment methods typically include major credit cards, such as Visa, Mastercard, and American Express, as well as alternative options like PayPal. The availability of multiple payment options adds convenience and flexibility for customers when making their purchases.

Loyalty Programs

While does not currently offer a specific loyalty program, the brand values its customers and frequently rewards them through exclusive promotions, discounts, and updates on new product releases. By subscribing to the Fissler newsletter and following their social media channels, customers can stay informed about the latest offers and engage with the brand's community.

Customer Reviews features customer reviews for its products, allowing potential buyers to gain insights into the experiences and opinions of previous customers. These reviews showcase the overall satisfaction levels and performance of Fissler's cookware and kitchenware, aiding customers in making informed purchasing decisions. The inclusion of genuine customer feedback demonstrates transparency and fosters trust between the brand and its audience.

Community Involvement

Fissler actively engages with its community through various initiatives and partnerships. The brand collaborates with renowned chefs, hosts cooking events, and shares recipes and tips to inspire and educate their audience. Fissler's dedication to fostering a community of cooking enthusiasts promotes an inclusive and interactive environment that goes beyond just selling products.

Shipping and Costs offers reliable shipping services to deliver products to customers worldwide. The website provides clear information regarding shipping costs, estimated delivery times, and available shipping methods during the checkout process. Shipping costs vary depending on the destination and the weight of the items being shipped. Fissler strives to ensure prompt and secure delivery, ensuring customer satisfaction throughout the purchasing experience. In conclusion, stands as a reputable and trustworthy platform for kitchenware and cookware products. With its exceptional product quality, extensive range of offerings, responsive customer service, and commitment to customer satisfaction, caters to the diverse needs of passionate cooks and professionals alike. While the pricing may be slightly higher compared to some competitors, the value for money is undeniable, making Fissler a worthwhile investment for those seeking premium kitchen essentials. Through a user-friendly website, reliable shipping services, and engagement with its community, demonstrates its expertise, authority, and trustworthiness in the kitchenware industry.