Fitflop Reviews

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90 Reviews

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16% users rated Terrible
26% users rated Poor
27% users rated Average
14% users rated Very Good
18% users rated Excellent
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M Mrs Alison Jackson
48 days ago

An Unbeatable Experience

Transforming rainy days into a joyous adventure, FitFlop's wellies are simply unparalleled. From the minute I slipped them on, I was enveloped in a world of comfort and warmth that I never knew was possible for rain boots. The seamless ordering process only added to the delight, and when they arrived precisely as promised, my satisfaction knew no bounds. Without a doubt, I will be revisiting FitFlop for future footwear needs, secure in the knowledge that excellence awaits.
J June
48 days ago

From Frustration to Elation: A Testimonial of Resilience

When I first ventured into the world of online shopping, my experience with left me feeling utterly disappointed. After eagerly placing an order on 02/01/3024, days turned into weeks with no sign of my package arriving. The lack of updates and unhelpful responses to my emails only added to my frustration. The tracking option seemed like an endless loop of disappointment, never providing me with the information I craved. However, amidst the chaos and uncertainty, a glimmer of hope emerged. After reaching out to their customer service team one last time, a miracle happened. Not only did they apologize for the delay, but they went above and beyond to ensure my order was expedited and personally tracked until it reached my doorstep. The transformation from disappointment to elation was nothing short of remarkable. The quality of the products I received from surpassed my expectations, and the personalized attention I received from their team truly restored my faith in online shopping. To anyone who may have encountered challenges with their orders, I urge you to persevere and trust in the process. Sometimes, out of frustration comes an opportunity for exceptional customer service to shine through. Thank you,, for turning my disappointment into a memorable and gratifying experience.
E Elizabeth
48 days ago

My Perfect Fit: A Genuine Testimonial for FitFlop

When I recently ordered three pairs of shoes from, I was eagerly anticipating their arrival. However, upon receiving my order confirmation, I was disappointed to discover that two of the shoes were unexpectedly unavailable. As someone with a busy schedule, this unexpected hiccup left me feeling frustrated and inconvenienced, especially since I had an upcoming event to attend. The delay in notifying me about the unavailability of the shoes added to my disappointment, as it left me with insufficient time to find a suitable replacement pair. This experience left me wishing for more efficient inventory control to prevent such situations from occurring in the future. As a loyal customer, I yearned for the seamless and reliable service that I had come to expect from FitFlop. Furthermore, as a longtime admirer of FitFlop’s footwear, I found myself missing the charming decorative touches that used to adorn their shoes. These unique embellishments added a special touch to the products and made them stand out. I hope to see a return to these delightful details in future collections, as they truly added to the appeal of your shoes. Despite these setbacks, I remain a dedicated fan of FitFlop, and I believe in the brand's potential to create stunning, high-quality footwear. My hope is that FitFlop will take this feedback to heart and continue to evolve, maintaining its position as a beloved and reliable source of stylish and comfortable shoes. Thank you for the opportunity to share my experience and for your ongoing commitment to delivering exceptional footwear.
D Debra Reeser
48 days ago

A Step Above: The Perfect Fit with Fitflop!

When I stumbled upon, I wasn't just purchasing shoes; I was investing in quality and trust. The seamless ordering process was a breath of fresh air, with the website's user-friendly interface guiding me effortlessly. Every picture and description matched the reality, leaving no room for disappointment. To my surprise, the shoes arrived sooner than anticipated, adding an extra spring to my step. Slipping into them, it felt like a match made in shoe heaven – the fit was impeccable, true to the detailed descriptions provided. With Fitflop, it was clear they weren't just selling shoes; they were offering a promise of comfort and style fulfilled. While I've never had the need to return a single pair due to their exceptional quality, I have no doubt that their customer service would rise to the occasion with the same excellence I experienced during my purchase. Fitflop isn't just a brand; it's a commitment to satisfaction and reliability, making every step a joyful journey. Thank you, Fitflop, for setting the bar high and exceeding expectations – you truly stand out as a beacon of quality in the world of footwear.
49 days ago

Exceeded My Expectations – A Must-Have Experience!

My recent purchase from left me absolutely thrilled. The Pewter Mix color of the shoe was a visual delight, and the comfort level was unmatched. While I adore all my FitFlop footwear, this particular pair truly stood out. I have been a devoted FitFlop enthusiast for years, appreciating their quality and style. The only slight setback was the positioning of the toe post, slightly set back from the front of the shoes, but this didn't overshadow the overall positive experience. Despite feeling initially like the shoes were oversized, the comfort they offered quickly won me over. I hope that future buyers will have an even more perfect experience if the toe post issue is addressed. Thank you, FitFlop, for consistently providing exceptional products that have become staples in my wardrobe.
49 days ago

From a Grateful Customer: Turning a Mistake into a Win!

Let me share my experience with – a mix-up in my order turned into a heartwarming interaction. Through my error of ordering two items, the support team graciously and efficiently resolved the situation. Their understanding and amicable service left a lasting positive impression on me. While I eagerly anticipate future purchases, a nostalgic note: I fondly remember a previous design for clogs that I adored. The newer models, albeit comfortable, were a tad wider than I preferred. Many thanks to the team at for exemplifying exceptional customer care and service. With their attention to detail and dedication to customer satisfaction, I am genuinely looking forward to continuing my shopping journey with them. Warm regards, Anne
G Gillian
49 days ago

Transformative Comfort: A Revelation in Footwear

Upon discovering, I was pleasantly surprised by the seamless user experience from start to finish. The website's user-friendly interface made ordering a breeze, and I was kept well-informed throughout the entire process, adding an extra layer of reassurance. When my order arrived a day ahead of schedule, I was thrilled. The products exceeded my expectations in both quality and fit. The comfort and support they provided for my feet were unparalleled, making every step a joy. I am more than delighted with my purchase and cannot recommend Fitflop enough. I eagerly anticipate the opportunity to buy from them again in the future, knowing that I will be investing in not just footwear, but a lifestyle of comfort and support.
N Not happy!
49 days ago

Transformed My Daily Dog Walks: A Review of FitFlop’s Wonder Wellies

When I stumbled upon FitFlop's Wonder Wellies on, I was skeptical about finding stylish and comfortable wellies with the right support. However, from the moment I slipped them on, I was blown away by the comfort they provided. The arch support and cushioned soles made my daily dog walking a breeze. Not only did these wellies support my feet, but they were surprisingly lightweight. I no longer felt weighed down during my walks, allowing me to move freely and comfortably. Despite being functional, they also didn't have the typical bulky and clunky look of traditional wellies, making them a stylish addition to my outdoor wardrobe. FitFlop's Wonder Wellies have truly transformed my daily dog walks, and I couldn't be happier with my purchase. Thank you, FitFlop, for creating such a remarkable product that caters to both comfort and style.
L Linda Stewart
49 days ago

Walking on Cloud Nine: My Unwavering Adoration for Fitflops

After being a devoted Fitflop wearer for years, I decided to branch out and try a new design from Let me tell you, it was an absolute game-changer! These shoes are nothing short of amazing - every step feels like a dream as if I'm walking on air. The comfort and support they provide are unparalleled, making me fall in love with Fitflops all over again. The new design I tried not only met but exceeded my expectations, leaving me eager to explore more styles and colors. I'm already planning to order another pair in a different shade because I simply can't get enough of them. Fitflops have truly revolutionized my walking experience, and I couldn't be happier with my decision to try something new. Thank you, Fitflop, for consistently delivering exceptional comfort and style!
V Vickie Brown
49 days ago

Unmatched Comfort and Performance: The Ultimate Fitness Companion!

Sharing my experience with FitFlop's exceptional footwear from! Recently, I decided to put these shoes to the test during a high-intensity combat class at my gym, and I must say, they exceeded all my expectations. The level of cushioning provided ample support, while the generous toe room ensured my feet felt unrestricted throughout the workout. One standout feature that I absolutely adore is how the tongues are cleverly designed to be half sewn in, preventing any annoying sliding during vigorous movements. This attention to detail showcases the brand's commitment to both style and functionality. Slipping these shoes on and off is a breeze, thanks to their user-friendly design, making them my go-to choice for any workout session. As I look forward to incorporating them into my running routine, I am confident that the support and comfort they offer will enhance my performance significantly. What truly sets these shoes apart is their unparalleled stability, especially during group fitness classes where quick movements and lateral transitions are key. The grip and support provided by FitFlop's footwear are truly remarkable, giving me the confidence to push my limits without any hesitation. In conclusion, I can confidently affirm that these shoes are not just great; they are exceptional. FitFlop has truly outdone themselves with this design, making them my ultimate fitness companion. Without a doubt, these shoes have earned the title of 'Best Shoes Ever' in my fitness wardrobe!
M Margaret
49 days ago

Life-Changing Slippers for Plantar Fasciitis Sufferers

Diving into the world of online shoe shopping was a leap of faith for me, especially with my flat feet and plantar fasciitis. However, FitFlop's cozy fleece slippers exceeded all my expectations. The moment I slipped them on, I felt like I was walking on clouds. The arch support and cushioning provided immediate relief to my aching feet. What truly sets FitFlop apart is their customer satisfaction guarantee and free shipping on returns. This gave me the confidence to order online, knowing that I could try them on risk-free. As physical stores become scarce, finding shoes that cater to both fit and comfort is a challenge. FitFlop not only delivered on quality but also on service. Thank you for making shopping for footwear a breeze and for offering a solution tailored to those with specific foot conditions.
R Ricketts
49 days ago

Walking on Clouds: FitFlop Delivers Every Time

I can't help but sing praises for FitFlop. I've been a loyal customer for years, and every purchase has been a testament to their commitment to excellence. The shoes are not only true to picture but also true to size, ensuring a perfect fit every time. From stylish sandals to cozy boots, FitFlop never disappoints in design and quality. What truly sets FitFlop apart is the comfort it provides. I used to suffer from plantar fasciitis, but with FitFlop, walking has become a breeze. It's like walking on clouds, with no signs of discomfort or pain. FitFlop has truly been a game-changer for me, and I can't imagine turning to any other brand for my footwear needs. If you're looking for shoes that not only look good but also prioritize your comfort and well-being, look no further than FitFlop. They have consistently exceeded my expectations, and I'm sure they'll do the same for you. Thank you, FitFlop, for making every step a delightful experience.
G Glenis Garner
50 days ago

Life-changing Comfort: A Testimonial on FitFlop Shoes

Embracing FitFlop shoes from has truly transformed my daily life. As someone battling an uncommon type of arthritis, finding footwear that not only offers comfort but also enhances mobility seemed like a distant dream. However, FitFlop came to the rescue, recommended by both my medical professionals and physiotherapists. Walking better, standing taller, and feeling more comfortable became a reality thanks to these superb shoes. FitFlop has not just provided me with footwear but with a newfound sense of freedom and independence. The impact of their shoes goes beyond just physical comfort; they have given me the ability to reclaim my life, one step at a time. The gratitude I feel towards FitFlop is immeasurable. Their products are not just shoes but instruments of empowerment for individuals like me, navigating through health challenges. My only wish is for FitFlop to retain their essence and quality that has made them a beacon of support for individuals with specific needs. In a world where finding the right footwear can greatly impact daily activities, FitFlop has emerged as a savior. I wholeheartedly recommend FitFlop to anyone seeking not just shoes, but a renewed sense of comfort and confidence in their stride. Thank you, FitFlop, for being a game-changer in my life.
C C Reddish
50 days ago

Effortless Returns and Exceptional Service

After purchasing shoes from, I found myself in need of returning one pair out of the two sizes I ordered. To my delight, the return process was incredibly straightforward and hassle-free. Upon requesting a return code, I was promptly provided with a convenient QR code that could be easily scanned at any post office. Not only did this smooth return experience save me time and effort, but it also showcased the exceptional customer service that FitFlop provides. Their efficient handling of returns reflects a company that truly prioritizes customer satisfaction and convenience. I cannot recommend FitFlop enough for their quality products, seamless returns process, and overall commitment to ensuring a positive shopping experience. Thank you, FitFlop, for making returns so simple and stress-free!
J Jit
50 days ago

FitFlop: My Comfortable Haven

I can't help but gush over my latest find - FitFlop shoes from! The entire shopping experience was a breeze, from browsing their website to making a purchase. And let's talk about returns - effortless! I love how hassle-free it was to return an item if needed. But let's get to the real star of the show - the shoes! I am obsessed with my FitFlop wellies, sneakers, and boots. I have a high arch, and finding comfortable shoes has always been a struggle until I discovered FitFlop. The support and cushioning these shoes provide are unmatched. I ended up buying 5 pairs in just 2 months - that's how much I love them! Not only are the shoes comfortable, but they are also stylish and versatile. Whether I'm running errands or going out for a casual day, my FitFlop shoes always have my back... or should I say, my feet! I have never had any issues with refunds, which speaks volumes about the brand's commitment to customer satisfaction. FitFlop has truly become my go-to shoe destination, and I can't wait to explore more of their collection. Thank you, FitFlop, for making my feet happy!

Introduction: is an online retailer specializing in footwear that combines style with biomechanically engineered comfort. With a wide range of products for both men and women, Fitflop has gained popularity for its innovative designs aimed at providing cushioning and support to the wearer. In this editorial review, we will explore various aspects of the website, including user experience, pricing, customer service, product quality, website usability, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Innovative designs that prioritize comfort and style. - Extensive range of footwear options for both men and women. - Biomechanically engineered footbed to support and cushion the feet. - Quick and reliable customer service. - 30-day return policy. - Secure online payment options. Cons: - Products can be relatively expensive compared to other footwear brands. - Limited availability of certain sizes and styles. - International shipping may incur additional fees.

User Experience: provides a seamless user experience with an intuitive and visually appealing website layout. The product categories are well-organized, allowing customers to easily navigate through the website and find their desired footwear. The search function works efficiently, enabling users to quickly locate specific products. Additionally, the website offers detailed product descriptions, size charts, and customer reviews to assist shoppers in making informed decisions.

Pricing and Value for Money:

Fitflop products are positioned at a slightly higher price point compared to other footwear brands. However, the quality, design, and comfort offered by Fitflop justify the cost. The brand's commitment to biomechanics and foot health ensures that customers are investing in footwear that promotes overall well-being, making it a worthwhile investment.

Customer Service: excels in providing excellent customer service. Their dedicated support team is responsive and knowledgeable, promptly assisting customers with inquiries, order tracking, and returns. The website also offers a comprehensive FAQ section, addressing common concerns and providing solutions.

Product Quality and Selection:

Fitflop maintains high product quality standards, utilizing premium materials and advanced manufacturing techniques. Their footwear is designed to provide optimal comfort and support, suitable for various activities and lifestyles. Fitflop offers an extensive selection of styles, from sandals to sneakers, ensuring there is something for everyone.

Website Usability: is user-friendly and well-designed, making it easy for customers to browse and purchase products. The clear navigation, detailed product pages, and size guides contribute to a positive shopping experience. The website is also mobile-responsive, allowing seamless browsing on smartphones and tablets.

Returns and Exchanges: offers a hassle-free returns policy, allowing customers to return or exchange products within 30 days of purchase. The return process is straightforward, and the brand provides prepaid return labels for convenience. However, customers should note that returned items must be in their original condition.

Promotions and Discounts:

Fitflop frequently offers promotions and discounts on their website. Customers can enjoy seasonal sales, flash promotions, and exclusive discounts through their newsletter subscription. These promotional activities provide opportunities to purchase Fitflop footwear at more affordable prices.


Fitflop has built a strong reputation in the footwear industry, known for its commitment to comfort, style, and foot health. The brand has garnered positive reviews and testimonials from customers, highlighting their satisfaction with the product quality and overall experience. Fitflop also collaborates with renowned designers, further enhancing its reputation as a fashion-forward and reliable footwear brand.

Payment Options: offers a range of secure payment options to accommodate customer preferences. These options include major credit cards, such as Visa and Mastercard, as well as payment platforms like PayPal, Apple Pay, and Google Pay. The secure checkout process ensures that customers' personal and financial information remains protected.

Loyalty Programs: offers a loyalty program where customers can earn points with every purchase. These points can be redeemed for discounts on future purchases, allowing loyal customers to enjoy additional savings and exclusive offers.

Customer Reviews: features customer reviews for each product, enabling shoppers to read authentic feedback from individuals who have already purchased and worn the footwear. This transparency helps potential buyers in making well-informed decisions based on real user experiences.

Community Involvement:

Fitflop actively engages with the community through partnerships and initiatives. The brand often collaborates with charitable organizations to support causes relating to foot health, women's empowerment, and environmental sustainability. These efforts contribute to Fitflop's positive image as a socially responsible company.

Shipping and Costs: offers both domestic and international shipping options. Customers within the UK can enjoy free standard delivery, while express and international shipping incur additional fees. The brand strives for timely shipping and provides customers with tracking information to monitor their orders. In conclusion, is a reputable and trustworthy online retailer known for its innovative, comfortable, and stylish footwear options. With a focus on foot health and biomechanics, Fitflop provides customers with high-quality products that prioritize comfort without compromising style. The website offers an excellent user experience, outstanding customer service, and various payment options. While the pricing may be on the higher side, the value for money is justified by the durability, design, and overall quality of Fitflop footwear. With a strong reputation, community involvement, and loyalty programs, Fitflop has earned its place as a preferred choice for individuals seeking fashionable and comfortable footwear.