Users Voice for Fitflop

12% users rated Terrible
1% users rated Poor
0% users rated Average
4% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Fitflop
Fitflop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Fitflop Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Recommended by 2319+ verified customers on Trustpilot

Detailed Fitflop Review by AskmeOffers Editorial Team

Before making any shopping decision at fitflop.com, it is advised to check user's reviews of the fitflop.com product or fitflop.com merchant itself. At AskmeOffers.com, maintain 100% genuine and authentic reviews for the fitflop.com store and fitflop.com services and the same you can check before your purchase. We also request every shopper to submit and write about their experiences after availing of products or services offered by an fitflop.com merchant to help others make shopping decisions easy! Thank you.

Fitflop Recent User Reviews

👤

Reviewer Name: Beverley Totten

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: Luv Fitflops
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Luv Fitflops! I own 8 pairs at the moment and have been purchasing them for 10 years! Have never owned shoes as comfortable! I have also received many admirable compliments from friends and strangers alike! Their on line return policy is also terrific but have purchased them at retailers as well. I brag about them almost daily!

👤

Reviewer Name: Stuart

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Had to organise a return
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had to organise a return. Customer service very helpful and I promptly received a refund.

👤

Reviewer Name: Jane Mason

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Fitflop wonder wellies NOT so wonderful …
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Fitflop wonder wellies are as comfortable as they make out. Unfortunately after less than a months use, they leak at the seams. The customer service response was worse than useless. Very disappointing.

👤

Reviewer Name: Sondheim61

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: Wellies not waterproof
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: #662791: My WonderWellies developed holes in the seams in the top and were not waterproof, within 3 months of wearing. Clearly a design fault. Yes- I have been offered refund but no replacement - and so I am now without wellies - and told to just send them back. No acknowledgement of inconvenience packing them up etc; or the fact I now do not have any boots - or anything that makes me feel better or valued as a customer. Have bought so many of their products. Do not feel inclined to anymore. Poor customer service

👤

Reviewer Name: Holly

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: 2 trust pilot review pages and this one is not accurate
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: There are two trust pilot review pages for fitflop and this one is not reflective. The other one highlighting faulty products, poor customer service response and refund problems is more accurate. Two pairs of £90 wonderwellies with same fault (splitting at seams and leaking) common problem experienced by many customers. I don’t understand why there are two pages for trustpilot fitflop. It is very misleading if this page is accessed without reading the more accurate reviews reflecting a poor service and faulty products.

👤

Reviewer Name: Mr. & Mrs. Jackie Paxford

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: Amazing trainers in every way comfort
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Amazing trainers in every way comfort, quality, price, I had never heard of make before, definitely won’t be getting any footwear from anywhere apart from fitflop. Already ordered ankle boots !!!

👤

Reviewer Name: Chri

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Wonderfully comfortable
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My wife has suffered for many years with her feet,it was her surgeon who recommended Fitflop shoes some years ago and since then she has only worn Fitflop, in addition she has now convinced me of the great benefit of this wonderful footwear.

👤

Reviewer Name: Sandra Shilley

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Comfortable Sandles
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought these Sandles because they are a fit flop but with a ankle strap I find it difficult to find Sandles that don’t rub my little toe I have only worn them around the house due to the poor weather but they feel so comfortable. A bonus should be that I can drive in these has well.

👤

Reviewer Name: Clive Skinner

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: returned item due to rare fault....
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had the rarest of rare occaisions to have to send back a pair of iqushion fitflops due to a fault NO PROBLEM was the answer send a few photos of the issue and we will approve a refund straight away JOB DONE True to form returned the item and refund on its way ( will DEFINITELY be using them again ) This is How CUSTOMER SERVICE should be

👤

Reviewer Name: Elizabeth Buckley

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Very good customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very good customer service. Very prompt response to my email

👤

Reviewer Name: Andrew Carter

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Didn’t tell me was out of stock on web…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Didn’t tell me was out of stock on web site, didn’t give me the discount code of 20%, then two weeks later released my money back into my account stating out of stock as a reason. Other stock online showed out of stock hence why I chose the item I did.

👤

Reviewer Name: Sleepless in San Francisco

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Looking for comfort
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Looking for comfort. These booties do the job. They work with jeans. Simple in design.

👤

Reviewer Name: Peaches

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: My shoes from Fitflop were beautiful…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My shoes from Fitflop were beautiful and I wished I could keep them. They didn't fit me, unfortunately. The return was handled quickly and efficiently. I look forward to trying their product again in the future.

👤

Reviewer Name: Margaret

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: I have purchased Fitflop shoes for the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have purchased Fitflop shoes for the past 7+ years, I have the entire range, boots, sneakers, the original thick soles, the thinner soles, the rubber flops and wedges/heels. Obsessed much?! You bet! Keep the beautiful (and ridiculously comfortable) styles coming! I am a devoted fan!

👤

Reviewer Name: Shirley Coleman

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Unfortunately the lovely comfortable…excellent customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Unfortunately the lovely comfortable welly boots I bought split after about 6/7 weeks use. Both boots were affected within a few days. On complaining FitFlop quickly sent me a returns label and soon after return repaid the money I had paid for them. You can’t get better service than that. I was disappointed to lose my boots though as absolutely loved them.

👤

Reviewer Name: Adrienne Blount

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Very efficient
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very efficient

👤

Reviewer Name: Chayah

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: The boots we received are perfect...
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The boots we received are perfect...! Thank you so much.

👤

Reviewer Name: Uzma Khan

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Using fitflop shoes for last 13 years I…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Using fitflop shoes for last 13 years I think it's so comfortable and good quality as well

👤

Reviewer Name: A F

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Great footwear
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great footwear, with great discounts in the Sale, and excellent customer service

👤

Reviewer Name: Laurence Bowden

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: You don’t do 8.5??
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: You don’t do 8.5??

👤

Reviewer Name: Dolores Alonso

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: held at customs
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: your shoes are the only ones I can wear comfortably from all over the market. Your attention is perfect, but due to brexit, my last purchase on January 17 order EU 0001061476 is held at customs since February 1. Tracking DPD 15502133072691. I have not managed to fix it despite several efforts made. It would be a big problem for me not to be able to buy from now on on their website

👤

Reviewer Name: Ck

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: I returned a pair of boots that didn’t…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I returned a pair of boots that didn’t fit. And I received my refund without any hassle. It took a while to come through but I was happy with the no hassle aspect. Thanks fitflop. I love your shoes.

👤

Reviewer Name: Etna Leech

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: To whom it may concern
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: To whom it may concern My review is regarding the amount of postage paid to return your product was 11.00 Eura & in addition you have charged me 1.80 for ???. While i like your product and have purchased several pairs in t past I could not recommend this expensive service and will not be making any further purchases Etna Leech

👤

Reviewer Name: Donna

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Wrong size sent
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Have always liked Fitflop great supportive sandals but was sent incorrect size although labelled differently. Mistakes happen but when requested return label I was asked to send picture of shoes with a tape measure to prove it! Bit much! Then I was allowed a label!

👤

Reviewer Name: Nancy Cooper

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: So comfortable
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: So comfortable! Can't wait to wear them when spring comes.

👤

Reviewer Name: Shoe Lover

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Good shopping experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good experience. Had a customer service issue and they resolved immediately. Thanks Fitflop!!

👤

Reviewer Name: Vittoria

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: I'm satisfied with my buying experience…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I'm satisfied with my buying experience with Fitflop and specially with the quality and confort of the shoes. As an Italian customer, subject to Brexit and other Fitflop rules, I believe to be penalized in terms of purchase, delays in delivery and in returning products. These could affect my purchase decisions for the future notwithstanding my preference for this brand.

👤

Reviewer Name: paul barker

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Good service.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My order went through twice had to send 1 order back. Got a full refund within 20 days.

👤

Reviewer Name: Mona Adhikari

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: I had a problem and approached the…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had a problem and approached the company... got very prompt response and very reasonable one too.

👤

Reviewer Name: Leonie Chalker

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Excellent customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I had a pair of Wonder wellies, purchased in October 2020.A seam split recently and Customer Services offered to give me a full refund and a free return of the offending boots. I was more than impressed.

👤

Reviewer Name: Enrique P

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Best shoes
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have a lot of pairs of shoes from FitFlop. They are the best I have had in my almost 50 years. Super comfortable and durable. I've only had a problem once with the shipping company and they fixed it quickly and efficiently.

👤

Reviewer Name: Penny Hunt

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Beautiful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Beautiful, bling on my feet! Comfy as always and I like the wider top to give that little extra coverage.

👤

Reviewer Name: Suzannah Bishop

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Everything was good but boots didn’t…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Everything was good but boots didn’t fit my calves and I’m a size 10/12 and haven’t had this problem before.

👤

Reviewer Name: Janice McKellar

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Many years of excellent service & best…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Many years of excellent service & best quality footwear from Fitflop. The one occasion I had cause to complain about quality, despite the issue being historical, was dealt with quickly & refunded. Would highly recommend.

👤

Reviewer Name: Monique CROSARA

Review Source Trustpilot

Review Submission Date: 16-Feb-2021

Review Title: VERY HAPPY WITH THE SHOES FROM FLIPFLOP
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: VERY HAPPY WITH THE SHOES FROM FLIPFLOP

👤

Reviewer Name: Hendrika

Review Source Trustpilot

Review Submission Date: 16-Feb-2021

Review Title: Excellent service!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Throughout the years I have enjoyed the comfort and looks of my Fitflop shoes and boots. Recently I had a problem with one newly acquired pair and notified Customer Service about it. At no extra cost the shoes were collected from my home and my account was reimbursed immediately after. There was friendly and very efficient personal contact with Customer Service. Fine products and a very good Customer Service!

👤

Reviewer Name: jpill

Review Source Trustpilot

Review Submission Date: 16-Feb-2021

Review Title: Was so pleased with my lovely boots had…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Was so pleased with my lovely boots had amazing service thank you Fit flop

👤

Reviewer Name: Andrew Wells

Review Source Trustpilot

Review Submission Date: 16-Feb-2021

Review Title: I’ve only just recently had to return a…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I’ve only just recently had to return a faulty item with this company, which turned out to be a design fault! It was very quick getting through to customer service via phone even in this pandemic and there response to my queries regarding my faulty returns process was very fast, efficient & informative just waiting for my refund! I will continue to purchase items with them as this was a rare incident & all my other purchases have been of high quality!

👤

Reviewer Name: Sonia

Review Source Trustpilot

Review Submission Date: 16-Feb-2021

Review Title: Responded quickly and very helpful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Responded quickly and very helpful. I would always recommend Fitflop. The shoes are beautifully made and last well, some of the new looks are great. Not just for older people as long as they keep reminding them self that, style/ top fashion looks can and should be comfortable. Sonia

👤

Reviewer Name: Sabine

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Great service, wonderful shoes
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Everything was very satisfying. I had a problem with additional costs for DPD. They solved the problem immediately.

👤

Reviewer Name: Doreen Fisher

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Service on returns is excellent
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Service on returns is excellent. Never a problem and always picked up quickly.

👤

Reviewer Name: MM

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: When I sadly had to make some returns customer service was excellent. Polite, friendly and responsive. Great shoes, great service! Love fitflops.

👤

Reviewer Name: Linds

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Nice
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Nice and super nice! The

👤

Reviewer Name: Anita G.

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Excellent in every respect
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent in every respect. Helpful when there's a problem. Above all fabulous shoes

👤

Reviewer Name: Kate

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Fitflop sandals are the best
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I found my first pair of fitflops at Winners 7 years ago and have been hooked ever since! They have impressive styles with terrific sales, and the quality and comfort are unbeatable! Highly recommended wobble board technology!

👤

Reviewer Name: A. Long

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Love the shoes but not the price
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Love the shoes but not so much the prices. I don't like to pay so much for shoes, but my Plantar Fasciitis is extremely painful without wearing the shoes though. A love/hate sort of deal. Most of the time I buy while the shoes are sale and that helps.

👤

Reviewer Name: Caroline

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Quick delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Quick delivery, user friendly website, and great customer service. Too bad you have to pay taxes to return items from Europe after Brexit

👤

Reviewer Name: Margaret

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: I have many pairs of boots shoes &…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have many pairs of boots shoes & sandals from Fitflop. I like ve them all! They are comfortable & are lovely for long walks!!

👤

Reviewer Name: Anne Robinson

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Excellent service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent service. No nonsense approach after one of my lovely boots sprang a leak. Thank you.

👤

Reviewer Name: Maria Giardina

Review Source Trustpilot

Review Submission Date: 24-Feb-2021

Review Title: Bad customer service as wouldn’t send…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bad customer service as wouldn’t send me a returns label for a faulty item