Users Voice for Fitflop

15% users rated Terrible
2% users rated Poor
3% users rated Average
4% users rated Very Good
75% users rated Excellent
Pie Chart Review Representation for Fitflop
Fitflop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Fitflop Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 05 May 2019

Last updated by on 08 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 2.3 3.8 1 1.8 2.7 4.4
Oct 2022 2.4 4.2 1 2.8 5 4.4
Nov 2022 3.2 2.8 1 2 1 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 4.4 3.4 1.5 5 4.9 4.6
Line Chart for Rating of peer stores

fitflop.com

fragrancex.com

paypal.com

shein.com

boomf.com

priceline.com

Detailed Fitflop Review by

Introduction

Fitflop.com is a leading online retailer of footwear that specializes in ergonomic, stylish, and comfortable shoes. The website offers a wide range of footwear for men and women, including sandals, boots, sneakers, loafers, and more. The brand is known for its innovative technology and biomechanics that make shoes both fashionable and functional.

Pros and Cons

Pros:
  • Usable by people with a variety of foot problems
  • Comfortable footwear with good arch support
  • Offers a wide variety of styles
  • Free standard shipping on all US orders over $99
Cons:
  • Somewhat expensive compared to other footwear brands
  • Not all shoes are true to size, may require trial and error to find the perfect fit

User Experience

The Fitflop.com website is user-friendly, and customers can easily browse through the different categories of footwear. The website is well-organized, with filters and sorting options that make it easy to find the perfect pair of shoes. The product pages are comprehensive, with detailed descriptions, high-quality images, and reviews from other customers.

Pricing and Value for Money

Fitflop footwear products are priced on the higher end compared to other brands. However, the company's commitment to quality and comfort makes it a worthy investment for those who value their foot health. Fitflop offers free standard shipping on all US orders over $99, which can be a great value for customers.

Alternatives

There are several alternatives to Fitflop.com, such as Merrell, Vionic, and Alegria. All of these brands are known for their comfortable and supportive footwear products. However, Fitflop stands out due to its unique biomechanic technology and innovative design.

Customer Service

Fitflop.com has a dedicated customer service team that is available to assist customers with their needs. The company offers a toll-free number, email support, and a live chat option for customers. The team is knowledgeable and friendly, and they aim to provide fast and efficient service to all customers.

Product Quality and Selection

Fitflop.com's shoes are made with high-quality materials that are both durable and comfortable. The brand offers a wide selection of styles, including sandals, sneakers, boots, and loafers, among others. The shoes are designed with biomechanics in mind, which makes them suitable for people with a variety of foot problems.

Website Usability

Fitflop.com's website is well-designed and easy to use. The site has a clean and modern interface that makes it easy for customers to navigate through the different categories of footwear. The product pages are comprehensive, with detailed descriptions, high-quality images, and reviews from other customers.

Returns and Exchanges

Fitflop.com offers hassle-free returns and exchanges for all orders. Customers can return their shoes within 28 days of delivery and get a full refund or exchange for a different size or style. The brand provides customers with a prepaid return label for easy and convenient returns.

Promotions and Discounts

Fitflop.com offers several promotions and discounts throughout the year. Customers can sign up to the company's newsletter to receive exclusive deals and offers. The brand also hosts seasonal sales events that offer significant discounts on select styles of footwear.

Reputation

Fitflop is a reputable footwear brand that is known for its commitment to quality and innovation. The company has received several awards for its footwear products, including the Queen's Award for Enterprise. The brand has a loyal customer base, and its shoes are worn by people all over the world.

Payment Options

Fitflop.com offers several payment options, including credit and debit cards, PayPal, and Klarna. The brand accepts most major credit cards, including Visa, Mastercard, and American Express.

Loyalty Programs

Fitflop.com offers a loyalty program for its customers called "FitFlop Rewards." Customers earn points for every purchase they make, which can be redeemed for discounts on future purchases. The program also offers other benefits, such as early access to sales events and free shipping on all orders.

Customer Reviews

Fitflop.com has a high rating on several online review platforms, with customers raving about the brand's comfort and quality. The brand has received praise for its commitment to foot health and for its innovative biomechanic technology.

Community Involvement

Fitflop.com is committed to giving back to the community and has partnered with several charitable organizations. The brand has contributed to several causes, including breast cancer awareness and education initiatives for underprivileged children.

Shipping and Costs

Fitflop.com offers free standard shipping on all US orders over $99, with a flat rate of $8 for orders under that amount. The brand also offers expedited shipping options for an additional fee, depending on the customer's location. The company ships to most locations around the world.

Fitflop Recent User Reviews

User Rating

5 stars

374

4 stars

43

👤

Reviewer Name: Stephanie

Review Submission Date: 2022-12-13

Review Title: Really useful ankle wellies
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Really useful ankle wellies. Warm and comfortable…bought size 6 but too big reordered in size 5 and perfect fit….even with big socks!Waiting for a refund on first pair which I returned ages ago…..Royal Mail took an age to deliver returns!

👤

Reviewer Name: Sarah

Review Submission Date: 2022-12-13

Review Title: Great shoes, good customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I love Fitflop footwear and more importantly my joints need Fitflop. So I buy a lot of pairs. They are good quality. When I recently had an issue with some elastic they refunded immediately.

👤

Reviewer Name: Scottdeborah48

Review Submission Date: 2022-12-13

Review Title: Oh my gosh I absolutely love love love…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Oh my gosh I absolutely love love love ? all my Fitflops These slippers are the best so warm but NOT hot just perfect. They are expensive but honestly worth every penny!! Highly recommend!!

👤

Reviewer Name: Karen Adam Westray

Review Submission Date: 2022-12-12

Review Title: Always pleased
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Such a great website, easy to use and navigate.The products are excellent, you know from the moment you put on your fitflops you will feel as though you are walking on a cloud, great comfort and get a workout.

👤

Reviewer Name: MARGARET Roberts

Review Submission Date: 2022-12-12

Review Title: Love Summer Fitflops
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent service. I live fitflops and have trained my feet to like nothing but this brand! However, I am stuck during the winter as there are no shoes that I can wear with a dress! I have asked in other reviews for winter mid heel shoes but am still waiting for them to appear!

👤

Reviewer Name: Teresa Bigioni

Review Submission Date: 2022-12-12

Review Title: Prompt service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Prompt service. I like your product, but could you please market your shoe ware with more models. It helps to visualize how to use them and how they look, since we can’t really try them on ourselves. Thanks

👤

Reviewer Name: Kathy

Review Submission Date: 2022-12-12

Review Title: I love the fitflop sandels
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I love the fitflop sandels. I wish I could have purchased in stores this year but never found even one pair retail. The shoes are great but not everyone wants to order on line. I have been ourchading for many years and comfort is my priority.

👤

Reviewer Name: Diane

Review Submission Date: 2022-12-12

Review Title: Fab Wonderwellies
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Brought the Wonderwellies and they are great! First pair of wellies I've ever had that I could go for a long walk in as the footbed is so comfortable and they don't rub. Husband thinks I'm mad constantly raving over a pair of wellies!

👤

Reviewer Name: Anna

Review Submission Date: 2022-12-12

Review Title: No knee pain
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have this issue where I need to wear shoes with arch support. I thought the only brand I could wear was Birkenstock, which is cool, but sometimes it's not appropriate.. I decided to give FitFlop a try and they're brilliant! They have a wide variety of shoes for all occasions with arch support (including flip flops), and I don't have any knee pain

👤

Reviewer Name: Irene Brocklehurst

Review Submission Date: 2022-12-12

Review Title: Excellent service shoes arrived…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent service shoes arrived promptly.After a recent foot operation I purchased these shoes. They are very very good quality, stylish and so comfortable.Even my grandson thinks they are cool. I will be buying in another colour.

Related Store

Related Categories