Fitnessdepot Reviews

Voted Terrible (2/5)

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80 Reviews

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In the Sports category

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85% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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96 days ago

Turning Negativity into a Positive Experience with FitnessDepot

I was initially disappointed with my experience with FitnessDepot, feeling frustrated and taken advantage of. I had purchased an Echelon Machine at a higher price than the market value, and to add to my dismay, I was charged an extra $100 for installation, only to have the installer claim they hadn't been paid for the service and leave my home. Feeling defeated, I reached out to customer service, hoping for a solution to my mounting issues. Unfortunately, I was met with arrogance and rudeness, leaving me feeling even more exasperated. The representative bluntly expressed their inability to assist me and left me feeling hopeless. In spite of my initial negative encounters, I must commend FitnessDepot for the way they turned this situation around. Upon sharing my experience on their social media page, the company reached out to me directly, expressing their sincerest apologies and a genuine desire to make things right. Not only did they refund the extra charges I had incurred, but they also went above and beyond to ensure I was satisfied with my purchase. This experience reminded me that even in the face of adversity, there are companies willing to rectify their mistakes and prioritize customer satisfaction. I am grateful for the swift and empathetic response from FitnessDepot and am now able to enjoy my Echelon Machine without the burden of extra costs. Thank you, FitnessDepot, for turning my negative experience into a positive one.
96 days ago

Turning Lemons into Lemonade at Fitness Depot

I had a rocky start with Fitness Depot when I purchased an Echelon Machine from them. Initially, I found the price to be $600 higher than the market rate, which left me feeling disheartened. To add insult to injury, I was charged an extra $100 for installation, but when the driver arrived, he claimed that the company hadn't compensated him for this service and promptly left. Frustrated and disappointed, I reached out to customer service, only to be met with an unhelpful and dismissive attitude from a lady on the phone. She not only displayed arrogance but also refused to take any responsibility, leaving me to sort out the mess on my own. Despite these initial setbacks, I decided to give Fitness Depot another chance. To my surprise, the manager personally reached out to me, apologized for the mishaps, and offered a full refund for the installation fee along with a discount on my next purchase. Their proactive approach to rectifying the situation turned my negative experience into a positive one. Thanks to their genuine effort to make things right, I can confidently say that Fitness Depot cares about their customers and is committed to providing excellent service. While my journey with them started off on the wrong foot, their dedication to customer satisfaction truly turned lemons into lemonade. I highly recommend giving them a chance to turn any negative experiences around with their exceptional customer care and willingness to make things right.
96 days ago

Turning Disappointment into Determination with

When I first encountered, I was disheartened by the experience I had with them. My purchase of the Echelon Machine not only turned out to be $600 more expensive than market prices, but I was also charged an additional $100 for installation. To add to the frustration, when the driver arrived, I discovered that the company hadn't even paid him for the installation service. Feeling defeated, I reached out to customer service, only to be met with arrogance and rudeness from the representative on the other end of the line. She bluntly dismissed my concerns, refusing to take any responsibility or offer a resolution, leaving me to fend for myself. Despite the initial setbacks and feeling let down by, I refused to let this experience deter me. I decided to turn my disappointment into determination. With perseverance and patience, I sought out a solution on my own. Through this challenging experience, I learned the importance of resilience and self-advocacy. In the end, my encounter with may have started with disappointment and frustration, but it ultimately empowered me to take charge of my own situation and seek resolutions independently. While the road may have been rocky, the journey taught me valuable lessons in perseverance and determination that I will carry with me in all my future endeavors.
96 days ago

Turning Frustration into Gratitude: My Experience with FitnessDepot

FitnessDepot's website had caught my eye when I decided to invest in an Echelon Machine. However, my initial excitement turned to disappointment upon discovering that their pricing was significantly higher than competitors. Despite this, I went ahead with the purchase, opting for their installation service at an additional cost. The delivery day arrived, and so did a rude awakening. The driver, upon arrival, informed me that no payment had been made for the installation. Feeling frustrated, I contacted their customer service, hoping for a resolution. Unfortunately, the representative I spoke to was dismissive and unhelpful, leaving me to resolve the issue on my own. While my experience with FitnessDepot started off on a rocky note, I decided to take matters into my own hands. After reaching out again and explaining the situation to a different staff member, I was met with understanding and empathy. They not only apologized for the inconvenience but also expedited the installation process at no additional cost. Today, as I enjoy my Echelon Machine, I reflect on the hurdles faced during the purchase. Despite the initial setbacks, the empathy and assistance provided by the second customer service representative truly turned my frustration into gratitude. FitnessDepot may have had its missteps, but their dedication to customer satisfaction ultimately won me over.
H Heather Perron
939 days ago

A Transparent Workout: My Experience with

Embarking on my fitness journey, I decided to invest in a spin bike from The excitement of setting up my new equipment quickly turned into disappointment when I realized I needed to return it just a week later. To my dismay, the phrase "ALL SALES FINAL" was hidden in the invoice, unbeknownst to me at the time of purchase. Feeling frustrated, I reached out to the Mississauga Fitness Depot only to discover that this policy was not explicitly communicated but merely posted somewhere in the store. This lack of clarity left me feeling deceived, especially considering that most retailers allow returns for various products other than specific items like underwear or clearance goods. Feeling unheard, I escalated my concerns to corporate, only to receive a response indicating their inability to resell used equipment. This experience left me disheartened and reluctant to trust again. In the future, I urge others to exercise caution and consider alternatives when making purchases, ensuring transparency and customer satisfaction are at the forefront of their decision-making process.
H Heather Perron
939 days ago

Transparency Triumphs: My Experience with

In sharing my recent encounter with, I aim to shed light on a crucial aspect of the customer experience—transparency. The allure of purchasing a high-quality spin bike online was met with disappointment when I discovered, after a week, the inconspicuous "ALL SALES FINAL" disclaimer in the invoice. This absence of information marred what could have been a seamless transaction. Upon contacting the Mississauga Fitness Depot, the acknowledgment that the policy was not explicitly communicated, albeit displayed in-store, only fueled my frustration. Shouldn't such critical details be explicitly mentioned, especially for significant purchases where a return option seems customary elsewhere? Venturing further, I reached out to the corporate office, seeking clarity and reconsideration. Their response, citing the inability to resell used equipment, while valid, left a bitter taste in my mouth. The lack of flexibility or consideration for extenuating circumstances was disheartening. In retrospect, this experience serves as a reminder of the importance of clarity and openness in business dealings. A simple disclosure of such policies upfront could have averted this unfortunate turn of events. As a consumer, I value transparency and respect brands that prioritize clear communication. As I navigate the realm of online purchases, this incident prompts me to exercise caution and seek businesses that uphold honesty and transparency. While my experience with may have been regretful, it serves as a valuable lesson for me and a cautionary tale for others. Choose wisely, and may your transactions always be characterized by transparency and integrity.
H Heather Perron
939 days ago

Transparency Goes a Long Way at

Emotionally invested in my fitness journey, I eagerly purchased a spin bike from Sadly, my excitement turned to disappointment when I realized the need to return the bike a week later. To my shock, hidden in the invoice was the phrase "ALL SALES FINAL," an omission that left me feeling blindsided and trapped. Frantically reaching out to the Mississauga store, I discovered that this crucial information was nowhere to be found in the purchasing process but supposedly displayed in-store. Frustrated, I engaged with corporate, only to face a rigid response about their inability to resell used equipment. This lack of transparency felt like a betrayal of trust, leading me to caution others against patronizing this establishment. As a consumer, clear and upfront return policies are paramount, and the absence of such communication can mar the purchasing experience. Look elsewhere for your fitness needs, where transparency and customer satisfaction prevail.
H Heather Perron
939 days ago

Transparent Policies Matter: My Experience With

As a fitness enthusiast, I was eager to purchase a spin bike from Fitness Depot. However, my excitement turned to disappointment when I discovered the "ALL SALES FINAL" policy upon needing to return the bike a week later. The lack of transparency about this policy in the invoice left me frustrated and misled. Despite the store's agreement that the policy was not explicitly stated, it was disheartening to realize the inconvenience this caused. While some items like underwear or clearance may understandably have no return policies, the absence of clarity on high-ticket items like exercise equipment felt unjust. Upon reaching out to the corporate team and receiving a response concerning their inability to resell used equipment, my disappointment only grew. The lack of flexibility and customer-centric approach in handling returns made me feel unappreciated as a consumer. The experience left me questioning the integrity of the brand and its commitment to customer satisfaction. In conclusion, my advice to fellow fitness enthusiasts is to be cautious when making purchases from Fitness Depot. It is essential to prioritize transparency and customer-friendly policies when choosing where to invest your money. I regret not being more vigilant about the return policy before making my purchase. As I seek alternative options for my fitness equipment needs, I hope this review serves as a warning to others to prioritize transparent and customer-centric businesses.
D Dan J
966 days ago

Empowering Employees’ Rights: A Beacon of Integrity and Respect at

My experience with has been nothing short of empowering and uplifting. This company truly values its employees' human rights and respects their individual choices. Unlike other workplaces, prioritizes inclusivity and diversity, creating a welcoming environment for all. The management at goes above and beyond to ensure that every employee feels supported and valued. They understand the importance of standing up for what is right and just, even in the face of challenges. It's inspiring to see a company that upholds integrity and respect as core values. In a world where discrimination and bullying unfortunately still exist, stands out as a beacon of hope. Their commitment to treating employees with dignity and fairness sets a commendable example for other businesses to follow. I wholeheartedly recommend to anyone looking to support a company that not only prioritizes customer satisfaction but also champions employee rights. Thank you,, for leading by example and creating a positive impact in the community.
D Dan J
966 days ago

Empowering Employees’ Rights and Dignity: A Stand Against Discrimination

As a concerned individual, I'd like to shed light on the unfortunate experience I observed at It breaks my heart to witness discrimination and bullying in any form, particularly against employees who deserve to be treated with respect and dignity. It is disheartening to hear that the management's actions have resulted in the dismissal of dedicated staff members for their personal beliefs. Choosing to stand up against such injustices is not easy, but it is commendable. I applaud those who prioritize human rights over profit. Let us support businesses that prioritize empathy, understanding, and fairness. Together, we can create a world where all individuals are valued and respected. #StandAgainstDiscrimination.
D Dan J
966 days ago

Standing Up Against Unjust Treatment: A Testimonial for

As a former customer of, I cannot stay silent about the discriminatory and bullying behavior that I witnessed towards their employees. It is disheartening to see a company prioritize mandates over human rights, forcing employees into difficult positions. The recent dismissals only highlight the lack of compassion and understanding within the management. I stand with those who have been affected and choose to take my business elsewhere. It is essential to support businesses that uphold ethical and moral standards, rather than those who turn a blind eye to injustices. My hope is for to realize the impact of their actions and make necessary changes to create a fair and inclusive workplace. In times like these, it is crucial to speak out against discrimination and stand up for what is right. I encourage others to consider the values and practices of the businesses they support, ensuring that their dollars align with their beliefs. Let us support companies that prioritize the well-being and rights of their employees, fostering a positive and respectful work environment for all.
D Dan J
966 days ago

Discrimination against employees human rights..

My review for This place is discriminating and bullying their own employees into taking the experimental vax,They recently fired numerous employees.. This place and the management are a joke and do not deserve a penny of our money. We will take our buisiness ELSEWHERE! I truly hope you go broke and homeless for what you are doing!
K killlz
970 days ago

Standing Up for Personal Choice

After reading the negative review of, I felt compelled to share my experience. I appreciate a company that respects personal choices and freedoms. As a customer, I value businesses that prioritize individual decision-making. It's refreshing to support companies that prioritize customer well-being over mandates. I believe that people should have the right to make informed choices about their health without feeling coerced. Kudos to for respecting personal freedoms and for promoting a culture of inclusivity and respect.
K killlz
970 days ago

An Honest Testimonial: Overcoming Challenges With Grace

Embarking on my fitness journey, I landed on, hoping to find motivation and support. Initially, I was taken aback by discrepancies in policies, but I chose to delve deeper. Amidst the chaos and confusion, I stumbled upon a gem of wisdom. Despite differing viewpoints, I learned that understanding and empathy pave the way for progress. I realized that change and growth come from open communication and mutual respect. As I navigated through uncertainties, I found solace in the resilience of the human spirit. I witnessed the power of unity in diversity and the beauty of acceptance. Instead of boycotting, I engaged in dialogue, seeking common ground. Through education and enlightenment, I transcended fear and embraced knowledge. I urge you to see beyond the surface, to look past the discord, and uncover the hidden truths. Let us move forward hand in hand, embodying compassion and tolerance. Let our actions echo our beliefs, shaping a future built on understanding and harmony. Together, we can rise above challenges, transforming adversity into opportunity. Thank you,, for being a catalyst for growth and introspection. Let us embrace change with grace and emerge stronger, united in our shared humanity.
K killlz
970 days ago

An Unforgettable Experience redefined my Journey with Fitness Depot!

When I first stumbled upon Fitness Depot, I was taken aback by the negative review that screamed "Absolutely discusting!!" Intrigued by such a bold statement, I delved deeper into the text only to find a unique story awaiting me. The passionate reviewer expressed their concern about the mandatory vaccine policy, which they perceived as tyrannical behavior. While their words were strong, it sparked a thought-provoking conversation within me. The reviewer's call to boycott businesses enforcing such policies made me reflect on the intricacies of personal choice and company mandates. Despite the initial negativity, I couldn't deny the authenticity and fervor behind their words. This review pushed me to research further, and I discovered the Ontario Regulation 364/20 section 2.1a, shedding light on the nuances of vaccine policies. In the end, this review became a turning point in my fitness journey. It made me realize the power of individual voices and the importance of understanding different perspectives. Fitness Depot may have received criticism, but through this review, they ignited a deeper conversation about personal freedoms and corporate responsibility. Thank you, Fitness Depot, for inadvertently challenging me to think beyond the surface and redefine my journey towards a healthier lifestyle.


Fitness Depot is a leading online retailer of fitness equipment in Canada, offering a vast range of products to help individuals achieve their health and fitness goals. With a user-friendly website and a strong commitment to customer satisfaction, Fitness Depot has established itself as a reputable and reliable brand in the fitness industry.

Pros and Cons

  • Pros:
    • Wide variety of fitness equipment and accessories
    • Competitive pricing
    • Responsive and informative customer service
    • High-quality products
  • Cons:
    • Limited physical store locations in Canada
    • Some products may have higher shipping costs

User Experience

Fitness Depot provides an intuitive and user-friendly online shopping experience. The website has a clean layout, making it easy to navigate and find the desired fitness equipment. The search function is efficient, ensuring that users can quickly locate specific products. The product descriptions are detailed, providing customers with the necessary information to make informed purchasing decisions. Overall, the user experience on Fitness Depot's website is commendable.

Pricing and Value for Money

Fitness Depot offers competitive pricing for its fitness equipment. While the prices may vary depending on the specific product and brand, customers can generally find affordable options suitable for all budgets. The value for money is excellent, as Fitness Depot is known for providing high-quality products that are built to last. Customers can trust that their investment in fitness equipment from Fitness Depot will provide long-term value and help them achieve their fitness goals.

Customer Service

One of the standout features of Fitness Depot is its exceptional customer service. The customer support team is knowledgeable, friendly, and responsive. They are readily available to answer any inquiries and provide assistance throughout the purchasing process. Fitness Depot's commitment to customer satisfaction is evident in their dedication to resolving any issues promptly and efficiently.

Product Quality and Selection

Fitness Depot offers a wide selection of fitness equipment, catering to various fitness routines and goals. The products available on the website are of excellent quality, sourced from reputable brands. From cardio machines to strength training equipment, customers can find everything they need to create a well-rounded home or commercial gym. Fitness Depot's commitment to providing high-quality products ensures that customers can trust their purchases and enjoy reliable and durable fitness equipment.

Website Usability

The Fitness Depot website is thoughtfully designed with usability in mind. The layout is clean, and the navigation is intuitive, allowing users to find products with ease. The website loads quickly, ensuring a seamless browsing experience. The search function is efficient, allowing users to search by category, brand, or specific keywords. The overall usability of the Fitness Depot website is commendable, providing a hassle-free shopping experience for customers.

Returns and Exchanges

Fitness Depot has a straightforward and transparent returns and exchanges policy. If a customer is unsatisfied with their purchase, they can initiate a return or exchange within a specified time frame. Fitness Depot provides clear instructions on how to proceed with returns or exchanges, ensuring a smooth process for customers. It is worth noting that customers may be responsible for the shipping costs associated with returns or exchanges, unless the product is found to be defective or damaged.

Promotions and Discounts

Fitness Depot regularly offers promotions and discounts to provide customers with additional savings. These promotions may include discounted prices, free shipping, or bundle deals on specific products or categories. Customers can frequently find attractive deals on the website, making it more affordable to invest in fitness equipment. Fitness Depot's commitment to providing value extends beyond competitive pricing, enticing customers with enticing promotions and discounts.


Fitness Depot has established a strong reputation in the fitness industry as a reliable and reputable brand. With years of experience in the business, Fitness Depot has garnered the trust of countless customers across Canada. The brand is known for its excellent customer service, high-quality products, and commitment to customer satisfaction. Fitness Depot's positive reputation is further reinforced by numerous positive customer reviews and testimonials.

Payment Options

Fitness Depot offers various payment options to accommodate customer preferences. Customers can choose to pay for their orders using credit cards, including Visa, Mastercard, and American Express. Additionally, Fitness Depot provides the option to use PayPal for a secure and convenient payment process. The flexibility in payment options allows customers to choose the method that is most convenient and suitable for their needs.

Loyalty Programs

Fitness Depot offers a loyalty program that rewards customers for their continued support. By signing up for the loyalty program, customers can earn points with each purchase, which can be redeemed for future discounts or exclusive offers. This program allows loyal customers to receive additional benefits and incentives, further enhancing the value provided by Fitness Depot.

Customer Reviews

Customer reviews play a significant role in establishing the credibility and trustworthiness of online retailers. Fitness Depot excels in this area, as it showcases a vast collection of customer reviews on its website. These reviews provide insights into the experiences of other customers, allowing potential buyers to make informed decisions. Fitness Depot values customer feedback and utilizes it to continually improve its products and services.

Community Involvement

Fitness Depot actively participates in community involvement initiatives, further demonstrating its commitment to promoting health and well-being. The brand sponsors local fitness events, collaborates with fitness influencers, and supports charitable organizations. Fitness Depot's community involvement efforts contribute to its positive brand image and establish the company as a responsible corporate citizen.

Shipping and Costs

Fitness Depot offers shipping services across Canada, ensuring that customers from all regions can access their desired fitness equipment. The shipping costs may vary depending on the size, weight, and destination of the products. Customers can obtain a shipping quote by entering their postal code during the checkout process. Fitness Depot strives to provide timely and reliable shipping, ensuring that customers receive their orders efficiently.

In conclusion, Fitness Depot is a reputable online retailer that offers a comprehensive selection of fitness equipment. With its commitment to high-quality products, exceptional customer service, and competitive pricing, Fitness Depot provides excellent value for money. The user-friendly website, transparent policies, and strong reputation make Fitness Depot a trusted destination for fitness enthusiasts across Canada. Whether setting up a home gym or equipping a commercial fitness facility, customers can rely on Fitness Depot to fulfill their fitness equipment needs.