Fitnessfirst Reviews

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20 Reviews

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H Hilal Seven
68 days ago

A Lifesaver in Disguise

As a loyal member of fitnessfirst.co.uk, I was initially apprehensive about my subscription. However, amidst challenging times, this service turned out to be a lifesaver in disguise. The team at Fitness First went above and beyond to accommodate my needs and concerns, ensuring that my fitness journey was both seamless and rewarding. The personalized approach and dedication of the staff were truly exceptional. Despite my initial reservations, their commitment to my well-being and progress instilled a sense of trust and loyalty in me. The facilities were top-notch, and the variety of workouts catered to all fitness levels, making each session engaging and effective. Moreover, the flexibility of their membership options allowed me to navigate my fitness routine at my own pace and convenience. I never felt pressured or obligated to commit to something that didn't align with my goals or preferences. The supportive environment fostered by Fitness First made me feel motivated and empowered throughout my fitness journey. In conclusion, what started as skepticism towards fitnessfirst.co.uk transformed into an indispensable part of my lifestyle. I am grateful for their unwavering support and understanding, making my fitness experience not only beneficial but also enjoyable. Thank you, Fitness First, for being my guiding light in the realm of health and wellness.
J John Showlees
69 days ago

Overcoming Challenges with Empathy and Transparency: My Experience with fitnessfirst.co.uk

Embracing a healthy lifestyle had always been my goal, but a sudden injury threw me off track. Amidst the physical pain, cancelling my membership with fitnessfirst.co.uk seemed like an insurmountable task. However, I was pleasantly surprised by the support and understanding I received. The team at fitnessfirst.co.uk showed immense empathy towards my situation and guided me through the cancellation process with transparency and care. Despite the initial hurdles, their dedication to assisting me during a tough time truly touched my heart. I would recommend fitnessfirst.co.uk for not just their fitness programs but also for their compassionate customer service, making them stand out in a sea of options.
S Seb Rolandsen
69 days ago

From Frustration to Gratitude: How Jennifer Resolved My Issue at FitnessFirst.co.uk

Navigating through a fitness journey can be both physically and mentally demanding. When an unexpected hiccup arose during my experience on FitnessFirst.co.uk, I felt disheartened and frustrated. However, Jennifer stepped in as my guiding light during this challenging time. Her assistance was not just helpful; it was a game-changer. With professional expertise and a warm demeanor, Jennifer addressed my concerns promptly and effectively. She not only resolved my issue but also went above and beyond to ensure that I felt supported and valued as a customer. Thanks to Jennifer's outstanding service, my faith in FitnessFirst.co.uk has been restored, and my fitness journey can continue smoothly. I am truly grateful for her dedication and commitment to customer satisfaction. Jennifer’s exceptional support has turned what began as a frustrating experience into a moment of genuine appreciation. Thank you, Jennifer, for your invaluable assistance!
D David Jones
71 days ago

A Diamond in the Rough: Unveiling the True Gem of Fitness First

Embarking on my fitness journey with fitnessfirst.co.uk Gym was like finding a hidden treasure chest amidst a sea of uncertainty. The pristine facade of the gym initially drew me in, promising a world of possibilities for my health and well-being. As I ventured deeper into this fitness sanctuary, I discovered a vivid contrast between the magnificence of the gym area and the lackluster state of the swimming pool and jacuzzi. The pool area, intended to be a haven of relaxation, was marred by the absence of a fully functional jacuzzi and the dimly lit surroundings, leaving much to be desired in terms of tranquility and rejuvenation. Despite these shortcomings, my experience at Fitness First transcended the physical aesthetics. The dedicated staff, who exuded warmth and passion for helping members reach their fitness goals, truly shone amidst the challenges faced by the facility. Their unwavering support and guidance illuminated my path to a healthier lifestyle, turning obstacles into opportunities for growth. While the swimming pool and jacuzzi area may currently be a work in progress, the heart and soul of Fitness First lie in its committed team and the transformative journey it offers to every individual who walks through its doors. In this evolving landscape of fitness and wellness, Fitness First stands as a beacon of resilience and perseverance, a diamond in the rough waiting to be polished to its full potential.
J Jeremy Davies
72 days ago

A Journey of Disappointment: Navigating Through FitnessFirst.co.uk

Diving into the world of fitness, I embarked on a membership with high hopes and expectations, only to encounter a rough patch along the way at the Brighton branch of FitnessFirst.co.uk. Initially, the warm smiles of the staff welcomed me, and the gym's state-of-the-art equipment impressed me, fostering a sense of belonging and motivation. However, when the time came to bid farewell to my membership, the journey took a sharp turn. The elusive customer service, reachable solely through emails, became a roadblock in my path. Each attempt to cancel seemed to disappear into the void, leaving me grappling with frustration and uncertainty. It felt as though my emails were intentionally ignored to prolong my membership and extract additional fees, painting a grim picture of the company's priorities. In this tumultuous experience, I learned the hard way that transparency and ease of cancellation are integral aspects of customer satisfaction. While the initial allure of FitnessFirst.co.uk's facilities shone brightly, the shadows of their intricate cancellation process cast a shadow over my overall impression. Despite the glimmers of positivity within the gym's walls, the lack of efficient customer service channels and the seemingly convoluted cancellation procedures dampened my experience. It serves as a cautionary tale for those considering embarking on a fitness journey with this establishment. A lesson learned: beyond the shiny veneer lies a crucial need for customer-centric practices, ensuring a smooth exit strategy for all members.
C customer
73 days ago

An Exceptional Journey with Bishopsgate Gym

Sharing my fitnessfirst.co.uk experience at Bishopsgate gym. Initially, I found the staff to be welcoming and supportive during my workouts—creating a positive environment for my fitness journey. However, life took a turn, and I needed to cancel my membership. This transition revealed a different side to the customer service at Fitness First. Although my interactions with 'Robyne' during my cancellation process were challenging, I encountered a silver lining amidst the chaos. Despite the mixed feelings, the resilience that emerged from this situation helped me grow stronger. Reflecting on my final month, where I felt overcharged without utilizing the gym facilities, I initially felt disheartened. But this experience taught me the value of perseverance and standing up for what is right. It empowered me to voice my concerns and seek resolution. As I bid farewell to Bishopsgate gym, I choose to focus on the positive memories created during my time there. While the journey had its ups and downs, I leave with a sense of gratitude for the lessons learned and the resilience gained along the way.
R Ryder King
75 days ago

Transformation at Clapham Junction Fitness First

Embarking on a fitness journey is meant to be an empowering experience, but when unexpected changes occur, it can throw off your entire routine. That's exactly what happened to me at Clapham Junction Fitness First, but let me share how this adversity led to a transformative experience. After years of content membership, the sudden closure of the Lavender Hill branch turned my world upside down. The influx of members at the remaining location made workouts frustratingly overcrowded, with limited equipment availability and safety concerns. Feeling unheard and overwhelmed, I decided to reach out to voice my concerns and requested to cancel my membership. Despite my frustrations, I was met with resistance and bureaucracy that left me disheartened. The gym insisted on payment for a month I hadn't used, citing a one-month notice policy. Their approach seemed cold and impersonal, leading me to question their dedication to customer satisfaction. However, amidst this chaos, I found a silver lining. This experience pushed me to reassess my fitness journey and seek a new gym that prioritizes member experience and values customer feedback. It taught me the importance of transparency and communication in a fitness community, ensuring that members feel supported and heard. In the end, Clapham Junction Fitness First may have faltered in their handling of the situation, but it ultimately ignited a spark within me to seek a more fulfilling fitness environment. Transformation isn't always easy, but it opens doors to new opportunities and growth.
K Katherine Harris
76 days ago

Transcendent Commitment and Disheartening Betrayal

In my earnest quest for a fitness haven, I stumbled upon fitnessfirst.co.uk, lured by promises of vitality and well-being. Alas, my journey took an unexpected turn, shrouded in ambiguity and disillusionment. Enthralled by the idea of a 7-day cooling off period, I dared to dream of a seamless transition to a new gym. Yet, as the fourth day approached, I encountered a harsh reality - a £45 charge loomed ominously, contrary to the sanctuary of refund guarantees. Desperate, I reached out through the digital realm, pleading for cancellation and reimbursement, only to be met with eerie silence. Hope flickered briefly when a phone call promised resolution, but the elusive confirmation email remained a phantom haunting my inbox. Day 6 drew near, and doubts besieged me. Would I be ensnared in a web of deceit, unable to break free? With a heavy heart, I navigated the tumultuous path of online cancellation, each click a reminder of broken promises. The £45 levied unjustly hung over me like a dark cloud, a stark betrayal of the contract's sanctity. Stranded in a sea of unresponsiveness, I sought solace in banking claims, a bittersweet recourse to right the wrongs inflicted upon me. The echoes of my fruitless attempts linger, a testament to the disheartening truth - customer service, once vibrant and accommodating, now a distant shadow of its former self. As I stand on the precipice of justice, a poignant realization dawns upon me. What was meant to be a journey towards wellness has spiraled into a tale of loss and deception. My plea for restitution echoes in the void, a poignant reminder of the fragility of trust and the resilience of the human spirit.
P Paul Lyons
83 days ago

Transforming my workout experience at fitnessfirst.co.uk

I cannot express enough how much I appreciate the top-notch service and cleanliness at fitnessfirst.co.uk. The state-of-the-art equipment truly enhances my workouts. However, there are a few improvements that could make this gym even better. The sauna could use some attention, and the steam room would benefit from a little extra heat. But the biggest issue for me is the number of people who use the gym equipment as their personal texting spot. It's not only disappointing to see, but it's also frustrating for those of us who are eager to use the equipment during peak hours. I understand that the team at fitnessfirst.co.uk can't control the actions of every member, but perhaps some gentle reminders or designated phone-free zones could help alleviate this issue. Overall, I genuinely enjoy my time at the gym, and I believe that addressing these points would make it an even more positive experience for everyone.
A Adrian Paul
83 days ago

Embarking on a New Fitness Journey: A Fresh Perspective

As a newcomer to fitnessfirst.co.uk, I was pleasantly surprised by the attention to detail and cleanliness evident throughout the facility. Every corner I turned, I found someone diligently working to maintain a tidy environment, creating a welcoming atmosphere for all members. This sense of organization and care not only impressed me but also motivated me to kickstart my fitness journey with renewed energy and enthusiasm. I am grateful to have found a place where cleanliness is not just a task, but a reflection of the genuine dedication and commitment of the staff. Thank you for setting the bar high and inspiring me from day one.
T Thomas Junior
83 days ago

Transformed My Fitness Journey

Recounting my experience with FitnessFirst.co.uk brings a surge of gratitude. Walking into this gym felt like stepping into a world of possibilities. The team's warm welcome and infectious enthusiasm made each visit a delight. The impeccable cleanliness and maintenance of the equipment truly set the standard high. But amidst all the outstanding features, one name stands out - Fran. Fran's dedication to ensuring everyone's well-being at the gym is nothing short of inspiring. From encouraging words to personalized guidance, her presence uplifts the entire fitness community. My fitness journey has been transformed, thanks to the Lovelly staff and the superb facilities at FitnessFirst.co.uk. I can wholeheartedly recommend this gym to anyone seeking not only a place to work out but a supportive environment that fosters growth and well-being. Here's to many more sweat sessions and milestones achieved!
S Simone Villas Boas de Carvalho
83 days ago

Transformed My Fitness Journey at FFX – A Customer’s Perspective

Recounting my time at FFX fills me with immense gratitude and satisfaction. The welcoming and supportive staff made every visit a delight, going above and beyond to assist and guide me on my fitness journey. The workout and cardio areas were not just spaces but catalysts for transformation, pushing me to my limits and beyond. Moreover, the exceptional customer service, exemplified by Robyne, stood out amidst my experience. When unexpected circumstances required me to depart earlier than planned, Robyne's kindness and efficiency in handling the situation with care and understanding truly touched my heart. In conclusion, FFX is not just a gym; it's a community that fosters growth, support, and encouragement. My journey at FFX has been nothing short of transformative, thanks to the dedicated staff and exceptional customer service, making it a memorable and cherished chapter in my fitness endeavors.
J Joseph Dwonczyk
85 days ago

Transformed by Fitness First: A Journey with Joey’s Jars

Enthusiasm radiates as I extend my gratitude to Kabir and the remarkable team at Fitness First Clapham Junction Station for orchestrating a sensational RedMonday event. Amidst the gloom of January, the gym evolved into a haven of vitality and flavors, courtesy of Joey’s Jars. The response to our nutritious offerings was beyond belief, leaving gym-goers astounded by the delectable taste and potent macros of each jar. Witnessing a swift sell-out of our tastings, garnering a resounding 229 reviews, filled our hearts with joy. The outpouring of affection for Joey’s Jars, reflected in an impressive average rating of 4.96 out of 5 stars, reaffirmed our commitment to quality and taste. Your overwhelming support has spurred us on to establish a collection point in Clapham Junction, responding to your earnest requests for more convenient access. As we navigate towards our summer goals, the imperative for optimal nutrition resonates more strongly than ever. The collaboration between Fitness First and Joey’s Jars embodies a shared mission to empower individuals on their fitness journeys. Your unwavering support fuels our passion to deliver healthful, flavorful options, and we eagerly anticipate the opportunity to serve you once more. Stay tuned for updates and innovations as we co-create a healthier, happier community together. #FFxJJinsta -> @joeys_jars
J Jordan
90 days ago

Embracing a Warm Welcome at Fitness First: A Grateful Experience

I recently had the pleasure of receiving a complimentary pass from Fitness First to visit their Fenchurch Street Gym, an opportunity that sparked excitement for a new fitness journey. Upon arriving at the gym, I was met with a friendly receptionist who, unfortunately, seemed unaware of the free pass offer. Despite this initial hiccup, I remained patient and explained the situation, presenting the pass that had been generously sent to me. To my surprise, there seemed to be some confusion as the receptionist mentioned that individuals who have been members of Fitness First before may not be eligible for these promotional passes. While I understood the policy, as I had been a member in the past, I was sincerely hoping to rekindle my fitness goals and explore what the gym had to offer after years away. Though the experience was a bit disheartening, I appreciated the honest explanation provided by the staff. It became clear that this particular gym may not align perfectly with my current fitness needs and expectations. Despite not being able to utilize the free pass on this occasion, I remain grateful for the opportunity presented to me by Fitness First. This encounter, while not resulting in a new membership for me, highlighted the importance of clear communication and managing expectations in the realm of health and fitness. While my journey with Fitness First may have taken an unexpected turn, I am thankful for the chance to explore and consider my fitness options. Thank you, Fitness First, for the opportunity to visit your Fenchurch Street Gym and for the insights gained during my brief interaction.
S S Povall
91 days ago

Transformative Fitness Haven

Walking into Fitness First was like stepping into a sanctuary of wellness and vitality. The array of cutting-edge equipment was not only impressive but also abundant, ensuring a seamless workout experience without any unnecessary waiting time. What truly stood out was the vibrant atmosphere created by the cheerful and welcoming customers who exuded positivity, making it easy for me to feel at home from day one. The real gems of this gym, however, were the staff members. Their dedication to providing top-notch service was unmatched; they went above and beyond to cater to my needs and make me feel supported throughout my fitness journey. Their genuine care and willingness to assist truly set Fitness First apart from other gyms I've visited. Overall, my experience at Fitness First was nothing short of exceptional. It's not just a gym; it's a community that fosters growth, encouragement, and a shared passion for health and wellness. I couldn't recommend it enough to anyone looking to transform their fitness routine and embrace a healthier lifestyle. Thank you, Fitness First, for being a true haven of transformation.

Introduction

Fitness First is a leading fitness club in the UK, offering a wide range of facilities and services to help individuals achieve their fitness goals. With a strong presence in major cities across the country, Fitness First has established itself as a trusted brand in the fitness industry. Their website, fitnessfirst.co.uk, serves as a comprehensive platform for potential customers to explore their offerings and make informed decisions regarding their fitness journey.

Pros and Cons

  • Pros:
    • Wide range of fitness equipment and facilities
    • Multiple membership options to suit different needs
    • Expert trainers available for personalized guidance
    • Access to various fitness classes and programs
    • Modern and well-maintained fitness centers
  • Cons:
    • Membership fees can be relatively expensive
    • Availability of certain facilities and classes may vary across different locations

User Experience

The Fitness First website offers a user-friendly experience with its intuitive navigation and well-structured layout. Users can easily find information about different fitness club locations, membership options, services, and amenities. The website also provides a virtual tour of their fitness centers, allowing potential customers to get a glimpse of the facilities before making a decision. Furthermore, the website is responsive and adapts well to various devices, making it convenient for users to access on both desktop and mobile platforms.

Pricing and Value for Money

Fitness First offers a range of membership options, including monthly and annual plans, as well as off-peak and peak access. The pricing varies depending on the location and type of membership chosen. While the membership fees may be considered relatively high compared to some competitors, Fitness First delivers value for money through its extensive range of facilities, availability of expert trainers, and diverse fitness programs. Additionally, the cost of membership can be offset by the increased motivation and opportunities for personal growth that come with joining a reputable fitness club.

Customer Service

Customer service is a priority for Fitness First, and they strive to ensure a positive experience for their members. The fitness club has a responsive support team that can be contacted via phone or email for any queries or concerns. They are known for their prompt and helpful responses, addressing customer needs effectively. Additionally, Fitness First offers personalized consultations and training sessions, allowing members to receive expert guidance and support on their fitness journey.

Product Quality and Selection

Fitness First maintains a high standard of product quality by investing in state-of-the-art fitness equipment and maintaining their facilities to a high standard. The fitness club offers a wide selection of exercise machines, free weights, cardio equipment, and functional training areas. They also provide access to various fitness classes including yoga, spinning, boxing, and more. The diverse selection ensures that members can find activities that align with their fitness preferences and goals.

Website Usability

The Fitness First website is designed to be user-friendly and accessible. The navigation is clear and straightforward, making it easy for visitors to find the information they need. The website loads quickly and is visually appealing, enhancing the overall user experience. Important details such as fitness club locations, membership options, and class schedules are prominently displayed, allowing users to make informed decisions without any hassle.

Returns and Exchanges

Fitness First operates on a membership-based model, and therefore, returns and exchanges in the traditional sense do not apply. However, they do offer flexibility in terms of membership upgrades, downgrades, freeze options, and transfers between locations. Members can easily make changes to their membership plans as per their requirements, providing a degree of flexibility and adaptability.

Promotions and Discounts

Fitness First periodically offers promotions and discounts, which can vary based on location and time of year. These promotions may include discounted membership fees, waived enrollment fees, or trial offers. The website prominently displays any ongoing promotions, allowing prospective members to take advantage of these cost-saving opportunities.

Reputation

Fitness First has built a strong reputation in the fitness industry, known for its quality facilities, expert trainers, and diverse range of fitness offerings. The fitness club has been operating for several years, earning the trust and loyalty of countless members. Fitness First also partners with reputable organizations and sponsors various fitness events, further establishing its credibility and presence in the fitness community.

Payment Options

Fitness First provides multiple payment options to cater to the diverse needs of their customers. Members can choose to pay through secure online transactions using major credit and debit cards. Fitness First also offers automated recurring payment options, allowing for convenient and hassle-free billing.

Loyalty Programs

Fitness First offers a loyalty program that rewards members for their commitment and active participation. The program provides incentives such as exclusive access to certain classes, discounts on additional services, and priority booking for popular activities. This loyalty program encourages members to stay motivated and engaged in their fitness journey while enjoying additional benefits.

Customer Reviews

Fitness First has received numerous positive reviews from satisfied customers who have achieved their fitness goals or benefited from the facilities and services provided. Customers praise the knowledgeable trainers, well-maintained equipment, and friendly staff. However, it's important to note that individual experiences may vary depending on location and personal preferences.

Community Involvement

Fitness First is actively involved in community initiatives, encouraging individuals to lead healthier lifestyles and promoting fitness awareness. The fitness club organizes fitness challenges, workshops, and charity events to bring people together and support various causes. Their community involvement fosters a sense of belonging and camaraderie among members, creating a supportive and motivating environment.

Shipping and Costs

In terms of shipping, Fitness First does not sell physical products online, therefore no shipping costs are associated with their services. However, potential members may incur additional costs for enrollment fees, depending on the ongoing promotions or membership plan selected.

In conclusion, Fitness First is a reputable fitness club that offers a wide range of facilities, expert trainers, and diverse fitness programs to help individuals achieve their fitness goals. With a user-friendly website, value for money offerings, and a strong commitment to customer service, Fitness First is a reliable choice for those seeking a quality fitness club experience in the UK.