Fitnfly Reviews

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38 Reviews

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In the Activewear Store category

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P Paul Doyle
249 days ago

Ordered a Lacoste top but it was my…

As a devoted fan of Lacoste apparel, I recently had the pleasure of shopping at Regrettably, I mistakenly ordered the wrong size for a Lacoste top. However, the team at promptly addressed my blunder with remarkable efficiency and understanding. Upon returning the ill-fitting top, they swiftly dispatched the correct size, much to my relief. The delivery was remarkably swift, and I was thoroughly impressed by their dedication to excellent customer service. I cannot praise enough for their exceptional assistance and commitment to ensuring customer satisfaction. I am now the proud owner of a perfectly fitting Lacoste top, all thanks to the outstanding service provided by I will undoubtedly be returning for all my future clothing needs and recommending them to friends and family. Thank you,, for your outstanding service and for turning what could have been a frustrating experience into a delightfully effortless one.
P Paul Doyle
249 days ago

From Frustration to Delight: My Experience with

Let me share my recent encounter with, where a simple mistake on my part turned into a delightful customer service experience. I had ordered a Lacoste top, only to realize upon its arrival that I had chosen the wrong size. Feeling frustrated with my error, I decided to reach out to the customer service team at for assistance. To my surprise, their response was not only prompt but also incredibly helpful. They quickly arranged for the incorrect size to be returned and promptly sent me the right size without any hassle. The best part? The replacement was delivered to my doorstep in no time, leaving me thoroughly impressed with their efficiency and dedication to customer satisfaction. Thanks to the exceptional service provided by, what started as a minor inconvenience on my end turned into a positive shopping experience. I am grateful for their swift resolution and commendable customer support. If you are looking for a reliable online retailer that goes above and beyond for its customers, I highly recommend giving a try.
A Adam Slayde
296 days ago

Perfect service

As a dedicated customer of, I wanted to take a moment to share my experience with their exceptional service. From the moment I clicked "order" to the swift delivery of my perfect shirt, every step of the process was seamless and impressive. The quality of the shirt exceeded my expectations, and it was evident that takes great pride in offering top-notch products. Their attention to detail and commitment to excellence truly sets them apart from other online retailers. What truly stood out to me was their unwavering commitment to customer satisfaction. Not only did they deliver a high-quality product, but they also ensured that my order was swiftly delivered, allowing me to enjoy my new shirt in no time. I am genuinely impressed with and will undoubtedly be a repeat customer. Their seamless service, exceptional products, and dedication to customer satisfaction have won me over. I highly recommend to anyone in search of a reliable and top-quality online shopping experience. Thank you,, for exceeding my expectations. I can't wait to shop with you again.
A Adam Slayde
296 days ago

Exemplary Service and Exceptional Quality

My experience with can be best described as impeccable. The level of service I received was nothing short of perfect. From the moment I placed my order, I was impressed by the seamless process and attention to detail. The shirt I purchased exceeded my expectations in terms of quality and style. The fabric was luxurious, the fit was impeccable, and the design was simply stunning. It's rare to find such high-quality clothing these days, and I was thrilled to have discovered In addition to the top-notch product, the delivery was incredibly swift. I received my order in no time, which was a pleasant surprise. This level of efficiency truly sets apart from other online retailers. Overall, I am beyond satisfied with my experience and purchase. I have already bookmarked and will definitely be a repeat customer. If you're looking for exemplary service, exceptional quality, and a seamless shopping experience, look no further than
A Ann Sneddon
301 days ago

Unmatched Quality and Service with Fitnfly: A Customer’s Perspective

As a long-time fan of Lacoste, I've always sought the perfect place to purchase their iconic t-shirts. Thankfully, I stumbled upon, and I couldn't be happier with my experience. From the moment I placed my order, the process was seamless, and the delivery was incredibly prompt. The attention to detail and efficiency displayed by Fitnfly truly exceeded my expectations. What sets Fitnfly apart is not only their user-friendly interface but also their commitment to customer satisfaction. Their seamless ordering process and timely delivery are a testament to their dedication to excellence. I can confidently say that I've found my go-to store for all things Lacoste. I highly recommend Fitnfly to anyone looking for a hassle-free shopping experience and prompt service, especially when it comes to high-quality brands like Lacoste. I'll certainly be returning for all my future wardrobe needs, knowing that I can rely on Fitnfly for a top-notch shopping experience. Thank you, Fitnfly, for exceeding my expectations and providing such exceptional service.
A Ann Sneddon
301 days ago

FitNFly Delivers Exceptional Service Through Seamless Ordering and Swift Delivery

As a first-time customer of, I was pleasantly surprised by the hassle-free experience I encountered. The process of ordering a Lacoste t-shirt was seamless, and I appreciated the user-friendly interface of their website. Furthermore, the quick delivery exceeded my expectations, showcasing their commitment to efficiency and customer satisfaction. I am thrilled with the overall service provided by FitNFly and will undoubtedly return for future purchases. Thank you for a superb shopping experience!
M Marion Laird
369 days ago

Great company

⭐⭐⭐⭐⭐ I just have to express my gratitude for This company has truly made my life so much easier. The quick and efficient service they provided was outstanding. From the moment I reached out to them, they were incredibly easy to contact, and their responses were prompt and helpful. I was thrilled by the seamless experience I had with I cannot recommend them highly enough. Not only will I be using their services again, but I will also be encouraging my friends and family to do the same. Thank you,, for providing such exceptional service.
M Marion Laird
369 days ago

FitNFly: A Lifesaver in Travel has been an absolute game-changer for me. Their efficiency and quick service have saved me countless times when I needed to make urgent travel arrangements. What sets them apart is their superb communication – always reachable and lightning-fast in their responses. I confidently recommend FitNFly to anyone seeking a reliable and stress-free travel experience. As someone who values promptness and quality service, I can't thank them enough for their consistent excellence. I will undoubtedly be a returning customer, knowing I'm in safe hands with FitNFly.
C Claire Davies
487 days ago

You sent the wrong size and were unable… has truly impressed me with their exceptional customer service. Initially, my order was delivered in the wrong size, which was disappointing. However, the team at Fitnfly went above and beyond to make things right. Despite the initial hiccup, their effort to rectify the situation was remarkable. The staff went out of their way to address the issue promptly and professionally. They ensured a seamless return process and kept me updated every step of the way. Their dedication to customer satisfaction was truly evident. While the sizing mishap was a minor setback, the outstanding assistance provided by Fitnfly turned it into a positive experience. I greatly appreciate their commitment to resolving the issue, and it reflects their dedication to customer care. I highly recommend Fitnfly for not only their high-quality products but also for their outstanding customer service. Thank you, Fitnfly, for going the extra mile to ensure customer satisfaction. Your efforts have made a lasting impression on me.
C Claire Davies
487 days ago

Exceptional Customer Service and Effort to Rectify a Mistake

As a loyal customer of, I recently encountered an issue with receiving the wrong size of an item. Despite the initial hiccup, their customer service team displayed exceptional efforts to rectify the situation promptly. I appreciate their dedication and hard work in making sure I receive the correct size. The ease of returning the item and the efficient communication throughout the process truly impressed me. Thank you for going above and beyond to ensure customer satisfaction. I look forward to continuing to shop with for their quality products and outstanding customer service.
C Chet
487 days ago

Exceeding Expectations: A Seamless Journey with FitnFly

My experience with FitnFly has been nothing short of exceptional. From the moment I placed my order on their website, I was pleasantly surprised by how user-friendly and efficient the process was. The seamless checkout made me feel confident in my purchase, and I was delighted when my package arrived promptly. What truly sets FitnFly apart is their commitment to customer satisfaction. Not only did they deliver my order on time, but the product exceeded my expectations in terms of quality. The attention to detail and care put into packaging reflected their dedication to providing a top-notch experience. Overall, my journey with FitnFly was hassle-free and enjoyable. I have no hesitation in recommending them to anyone looking for a reliable and customer-centric online shopping experience. Thank you, FitnFly, for making shopping a joy!
C Caroline Begley
531 days ago

Great product

⭐⭐⭐⭐⭐ As a busy parent, finding high-quality activewear for my son has always been a challenge. That's why I was thrilled to discover, and I can confidently say that their product exceeded my expectations. From the moment I placed my order, the experience was seamless. The delivery was lightning-fast, which was a huge relief, especially with an active teenager who couldn't wait to try out his new gear. However, after eagerly unboxing the items, we realized that the size wasn't the perfect fit for my son. But here's where FitnFly truly shined – their customer service team was incredibly understanding and responsive. They guided me through the hassle-free return process and ensured that everything was sorted out smoothly. The level of care and attention to detail they provided during the return process left a lasting impression on me. It's not every day that you come across a company that values its customers' satisfaction to such a high degree. Despite the initial hiccup, I'm genuinely impressed with FitnFly's commitment to customer service. Their quick resolution and genuine care have won my loyalty. I am wholeheartedly looking forward to shopping with them again and would highly recommend FitnFly to other parents looking for durable and stylish activewear for their kids. Thank you, FitnFly, for not only delivering exceptional products but also for your outstanding customer support. You have gained a customer for life!
C Caroline Begley
531 days ago

An Unmatched Experience: Delivers Quality and Exceptional Service

From the moment I stumbled upon, I knew I had found something special. Their product selection is unrivaled, but what truly stood out to me was their commitment to customer satisfaction. The item I ordered for my son didn't quite meet our expectations, but the quick delivery and seamless return process showcased their dedication to excellence. The communication throughout the return process was stellar, making me feel valued as a customer. Despite the initial hiccup, I am eagerly looking forward to shopping with them again, knowing that I can trust in their exceptional products and top-notch service. has earned a loyal customer in me, thanks to their great product and unwavering dedication to customer satisfaction.
I InPost
536 days ago

Excellent customer service

Incredible Customer Service Experience with FitnFly I can't help but share my exceptional experience with I recently made a purchase of New Balance trainers and, unfortunately, the wrong color was initially dispatched. However, my frustration turned into admiration when Jordan from the customer service team promptly reached out to me and personally ensured that we received the correct trainers just in time for our holiday. What truly stood out was the level of communication and care demonstrated by Jordan. Not only did he rectify the color issue, but he also went above and beyond by double-checking my order before dispatch. He noticed that I had mistakenly chosen the wrong size and took the initiative to confirm this with me. The dedication and attention to detail displayed by Jordan and the FitnFly team truly made a difference. Thanks to their stellar customer service, our holiday was off to a great start with the perfect trainers in tow. I highly recommend FitnFly for their top-notch products, but most of all, for their outstanding customer service. -
I InPost
536 days ago

Above and Beyond: A True Customer Service Gem

Diving into my experience with, I encountered a minor hiccup when the wrong color of my coveted New Balance trainers arrived at my door. However, what could have been a frustrating error turned into a heartwarming tale of customer service excellence. After shooting off an email detailing the mix-up, I was met with a swift and reassuring response from Jordan. His dedication and attention to detail stood out as he personally ensured that the correct trainers reached me in time for my upcoming holiday. The cherry on top? Jordan's proactive approach, preemptively double-checking my order details and catching a sizing mistake that I had overlooked. This level of dedication and personalized care truly sets apart, making every interaction with them a seamless and delightful experience. A shining example of what exceptional customer service should look like – I am truly grateful for their stellar service and unwavering commitment to customer satisfaction.

Introduction is a leading online retailer for fitness equipment and activewear, providing a wide range of high-quality products to customers in the UK. With a user-friendly website and a commitment to customer satisfaction, has gained a reputation as a reliable and trustworthy destination for fitness enthusiasts.

Pros and Cons

  • Pros:
    • Extensive selection of fitness equipment and activewear
    • Competitive pricing and value for money
    • Responsive and helpful customer service
    • High-quality products with a focus on durability and performance
    • Easy-to-navigate website with intuitive search and filtering options
    • Generous returns and exchange policy
    • Regular promotions and discounts
    • Strong reputation and positive customer reviews
    • Multiple payment options
    • Engagement in the fitness community
    • Efficient shipping
    • Transparent and reasonable shipping costs
  • Cons:
    • Lack of loyalty program
    • Occasional stock shortages for popular items

User Experience offers a seamless and enjoyable user experience. The website is well-organized, allowing customers to easily browse and discover fitness equipment and activewear from various categories. The search and filtering options are intuitive and efficient, enabling users to find specific products quickly. The informative product descriptions, along with clear images, enable customers to make informed decisions. Overall, provides a user-friendly interface that enhances the shopping experience.

Pricing and Value for Money offers competitive pricing for their wide range of fitness equipment and activewear. While some premium items may carry higher price tags, the website caters to various budget ranges, ensuring that customers can find suitable options regardless of their budget. With a focus on quality and durability, delivers value for money by providing customers with long-lasting products that meet their fitness needs.

Customer Service excels in customer service, prioritizing prompt and helpful assistance. The customer service team is responsive and knowledgeable, addressing inquiries and resolving issues in a timely manner. Additionally, the website provides detailed FAQs and contact information, ensuring that customers can easily reach out for support. The commitment to excellent customer service contributes to the overall positive shopping experience at

Product Quality and Selection prides itself on offering high-quality products from reputable brands. The website curates a diverse range of fitness equipment and activewear, catering to various fitness goals and preferences. Each item is carefully selected to ensure it meets rigorous quality standards, providing customers with reliable and durable products. With its extensive selection, offers something for every fitness enthusiast, whether they are beginners or experienced athletes.

Website Usability provides a user-friendly website that is easy to navigate. The website's layout and design promote intuitive browsing, allowing customers to find products quickly and efficiently. The search bar and filtering options further enhance the usability, enabling users to narrow down their search based on specific criteria. Whether accessing the website on desktop or mobile devices, ensures a seamless browsing experience.

Returns and Exchanges offers a generous returns and exchange policy. If customers are not satisfied with their purchase, they can easily initiate a return or exchange within a specified timeframe. The website provides clear instructions and guidelines, making the process hassle-free. The commitment to customer satisfaction is evident in's flexible returns and exchange policy.

Promotions and Discounts regularly offers promotions and discounts to provide customers with added value. These promotions can include seasonal sales, bundle deals, and discounts on specific products. By keeping an eye on the website's promotions section or subscribing to their newsletter, customers can take advantage of these cost-saving opportunities.

Reputation has built a strong reputation in the fitness industry. The company is known for its commitment to delivering high-quality products and excellent customer service. Positive customer reviews and testimonials further enhance's reputation as a trusted retailer that consistently meets customer expectations.

Payment Options offers multiple payment options to ensure convenience for customers. Accepted payment methods include major credit cards, debit cards, and PayPal. This flexibility allows customers to choose the most convenient and secure payment method for their purchases.

Loyalty Programs

While currently does not have a formal loyalty program, the company regularly rewards its customers through promotions and discounts. Additionally, customers can stay updated with the latest offers by subscribing to the newsletter or following their social media channels.

Customer Reviews has received overwhelmingly positive customer reviews. Customers praise the website's wide product range, excellent customer service, and prompt delivery. The positive reviews indicate the trust and satisfaction customers have experienced while shopping at

Community Involvement actively engages with the fitness community by sponsoring local events, collaborating with fitness influencers, and sharing valuable fitness tips and resources through their blog and social media platforms. This involvement showcases's commitment to supporting and inspiring individuals on their fitness journeys.

Shipping and Costs offers efficient shipping to customers across the UK. The website provides transparent information about shipping costs, ensuring customers are aware of any additional charges before completing their purchase. The shipping costs are reasonable and align with industry standards, contributing to a positive overall shopping experience. In conclusion, is a reputable and customer-centric online retailer that excels in offering a diverse selection of fitness equipment and activewear. With high-quality products, responsive customer service, competitive pricing, and a user-friendly website, is a trusted destination for fitness enthusiasts. The company's commitment to customer satisfaction, engagement with the fitness community, and reliable shipping further enhance its reputation as a leader in the industry. Whether customers are beginners or seasoned athletes, is a reliable choice that delivers on its promise of providing top-notch fitness products and exceptional service.