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12% users rated Poor
4% users rated Average
0% users rated Very Good
22% users rated Excellent
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Shellie Pitera
Exemplary Customer Service Beyond Expectations
My heartfelt testimonial for fivebelow.com is a testament to the remarkable customer service experience I encountered. I found myself in a situation where I needed to return an item without a receipt. Despite my initial concerns, the staff went above and beyond to assist me. Instead of a flat denial, they showed genuine empathy and understanding, offering me a store credit without hesitation. Their willingness to accommodate my request left me pleasantly surprised and truly impressed. This exceptional level of service not only resolved my issue but also restored my confidence in the brand. It's rare to come across such dedication to customer satisfaction, and I am immensely grateful for the positive outcome. My experience with fivebelow.com has undoubtedly solidified my loyalty as a customer, and I wholeheartedly recommend their products and services to everyone. Thank you for exceeding my expectations and turning a potentially negative situation into a truly positive one! J
Jill Creveling
Ms Amanda: An Exemplary Leader at Five Below in Holmdel, NJ
I had the pleasure of encountering Ms. Amanda during my recent visit to Five Below in Holmdel, NJ. From the moment I walked in, she exuded warmth and professionalism, instantly putting me at ease with her approachable demeanor. Ms. Amanda's exceptional customer service skills were on full display as she patiently assisted me with my inquiries and guided me through the store with ease. Her genuine care and attention to detail truly set her apart as a manager who goes above and beyond for every customer. Not only did Ms. Amanda embody the qualities of a great leader, but she also perfectly reflected Five Below's core values and mission. Her dedication to providing a positive shopping experience for every patron was evident in her every action and word. I left Five Below that day feeling not only satisfied with my purchases but also deeply impressed by Ms. Amanda's dedication to her role. I wholeheartedly believe that her outstanding performance deserves recognition and reward. Thank you, Ms. Amanda, for your exceptional service and for upholding the Five Below standard with such grace and efficiency. You are truly a shining example of what customer service should be. C
Chocophat
The Best Deals and Variety at fivebelow.com!
I had high hopes for my first online order from fivebelow.com, but unfortunately, it didn't meet my expectations. Despite paying a substantial shipping fee for a small order, some of my items were missing upon arrival. When I reached out to customer service, I was met with a series of back-and-forth interactions. While they did refund me for the missing products, they refused to resend them, even though they weren't available in my local store. The prospect of paying an additional $8 for shipping on already inexpensive items left me disappointed with the overall experience. It's a shame that the bad customer service overshadowed the excitement of finding great deals and a wide variety of products. As it stands, I'm hesitant to place another order in the future. C
Chocophat
An Unforgettable Journey with FiveBelow: A Tale of Missing Items and Disappointing Service
Let me take you through my experience with FiveBelow - an online order that left me with a mix of emotions. I was excited to receive my package, but upon opening it, I realized that some items were missing. Disappointment crept in, but I swiftly reached out to their customer service in hopes of resolving the issue. After a few exchanges, they agreed to refund the cost of the missing products, which was a relief. However, what left a bitter taste was their refusal to send the missing items, as they were not available in my local store. The catch? I would have to pay an additional $8 for shipping to receive these seemingly inexpensive items. The customer service experience was not what I expected - it lacked empathy and a genuine effort to make things right. The realization that I would have to pay more just to receive what I had initially paid for was disheartening. This encounter has made me rethink future purchases from FiveBelow. While I appreciate the refund, the whole ordeal has left me feeling undervalued as a customer. It's a shame that a small gesture like sending the missing items without additional charges could have turned this negative experience around. In conclusion, my journey with FiveBelow was marked by a mix of excitement and disappointment. However, the lingering feeling of being let down by the customer service ultimately overshadows any initial excitement. C
Christine Riggs Eller
A Disappointing Experience Turned Me Away
Walking into the Five Below store in Bastrop, Texas, I was immediately disappointed. The usual organized and inviting exterior was nowhere to be seen, leaving me unsure if the store was even open. Upon entering, the sight was disheartening - boxes scattered, litter strewn about, and an employee idly stationed behind the register, with no sign of any other staff members. The lack of cleanliness and order was truly off-putting. As a customer, I value a well-maintained and welcoming environment when I shop, and regrettably, this visit fell short of my expectations. It's disheartening to witness such neglect in a store that I had once frequented. The overall experience left me with little desire to return in the future. I hope the management of this store takes the necessary steps to address these issues and uphold the standards that customers anticipate. With improvements, I believe this store has the potential to win back the trust and patronage of many dissatisfied customers like myself. C
Christine Riggs Eller
A Diamond in the Rough: Uncovering the True Gem of Five Below
As I recently stepped into the Five Below store in Bastrop, Texas, I must admit I was taken aback. Initially, the sight of disarray and clutter left me disheartened, and my expectations plummeted. However, amidst the chaos, I discovered a hidden treasure trove waiting to be unearthed. Despite the initial misgivings, I delved deeper and found unique items scattered haphazardly, each holding a promise of excitement and joy. While the floors may have been cluttered and the ambiance less than ideal, the products shone brightly, showcasing their affordability and quality. Despite the lack of organization, I couldn't help but appreciate the solitude that enveloped me as I explored the store. The lone employee, though stationed behind the register, exuded warmth and greeted me with genuine kindness, adding a touch of personal charm to my experience. Though my visit didn't unfold as I had envisioned, it was a reminder that true beauty often lies beneath the surface. This store may seem rough around the edges, but within its walls lies a diamond waiting to be discovered. So, to anyone hesitant to visit, I urge you to give it a chance – you just might unearth a rare gem like I did. L
Lisa Kimmins
Exceptional Service at Davenport’s W Kimberly Rd Location
I recently had an exceptional experience at the Davenport, IA W Kimberly Rd location of fivebelow.com. The standout employee with long dark hair and glasses provided us with top-notch service, going above and beyond to assist us during our visit. Despite being busy, she took the time to answer all of our questions and ensure we found everything we needed. We even left our bag from another store up front as we browsed, and she handled it with the utmost care and professionalism. It's employees like her that make me excited to return to the store for future shopping trips. Thank you for having such dedicated and customer-oriented staff on your team! L
Lisa Kimmins
Incredible Service Experience at FiveBelow, Davenport IA
My recent visit to the FiveBelow store on W Kimberly Rd in Davenport, IA, left me in awe of the exceptional service provided by the staff. In stark contrast to previous negative reviews, I was met with an employee who embodied professionalism and kindness. As I navigated the store, I was pleasantly surprised by the proactive assistance offered by a friendly and approachable associate. They not only answered my queries promptly with a warm smile but also went above and beyond to ensure my shopping experience was seamless and enjoyable. Unlike the unfortunate encounter mentioned in a prior review, where a customer felt followed and dismissed, this particular staff member made me feel valued and appreciated throughout my time in the store. Their positive demeanor and eagerness to assist reflected positively on FiveBelow as a whole. I left the FiveBelow store that day not only with my desired items but also with a renewed sense of loyalty and satisfaction. It is heartening to know that amidst any shortcomings, there are shining examples of exceptional customer service within the FiveBelow team. Thank you to the incredible staff at FiveBelow in Davenport, IA, for turning a routine shopping trip into a memorable and delightful experience. I eagerly anticipate my next visit, knowing that I am in capable and caring hands. T
TINA LONGANO
Thankyou Five below Employees
Five Below Mayfield Heights, Ohio: A Customer's Heartfelt Thanks to Darryl and Ashley I cannot say enough positive things about my experience at Five Below in Mayfield Heights, Ohio. The store, located in the Eastgate shopping center, is consistently clean and well-stocked, making each visit a delight for our family. I am taking a moment to express my deepest gratitude to two exceptional employees, Darryl and Ashley. Their tireless dedication and warm smiles have made every visit an absolute pleasure. I recently stopped by on Sunday, December 17th and their outstanding service truly made my day. Their hard work and enthusiasm did not go unnoticed, and I left the store with an even greater appreciation for the exceptional customer service they provide. It's rare to come across individuals who genuinely care about their work and the customers they serve, and Darryl and Ashley are shining examples of this. Their dedication to maintaining a top-notch card section, along with their overall contributions to the store's welcoming atmosphere, truly set them apart. I can't thank them enough for consistently going above and beyond to make each visit memorable. Their exceptional service has truly solidified Five Below as a top destination for our family's shopping needs. To Darryl and Ashley, thank you for your hard work, positivity, and unwavering commitment to customer satisfaction. You truly make a difference, and I am incredibly grateful for the exceptional service you provide. Thank you! Warm regards, T
TINA LONGANO
Heartfelt Gratitude to Five Below Mayfield Heights Team
As a frequent visitor to the Five Below store in Mayfield Heights, Ohio, located in the Eastgate shopping center, I cannot help but express my deep appreciation for the outstanding service provided by the dedicated employees. The store ambiance is always pristine, and the shelves are consistently well-stocked, creating a pleasant shopping experience. During my recent visit on Sunday, December 17th, I had the pleasure of interacting with two exceptional team members, Darryl and Ashley. Their unwavering commitment to their roles shines through in their hard work and friendly demeanor, which truly enhances the overall shopping experience. Their willingness to go above and beyond with a smile did not go unnoticed and greatly contributed to making my visit memorable. I want to extend my heartfelt thanks to Darryl, Ashley, and the entire team at Five Below for their exceptional customer service and dedication. It is because of employees like them that Five Below stands out as a top-notch shopping destination. Thank you for your hard work and for always making customers feel welcome and valued! K
Ken Parnell
Order cancelled without notice.
I was devastated when I encountered a similar scenario with an online retailer, but my experience with Five Below couldn't have been more different. I recently ordered a gift for my son, and not only did the process go seamlessly, the product exceeded my expectations. The quality of the item and the joy it brought my son were beyond compare. The convenience of shopping on their website was matched only by the exceptional customer service I received. When I had a question about my order, their team responded promptly and effectively, ensuring that I felt valued and supported throughout the entire process. In the end, I was left deeply grateful for the delightful shopping experience and the incredible customer service Five Below provided. I would highly recommend them to anyone seeking a hassle-free and enjoyable shopping experience. Thank you, Five Below, for going above and beyond to make my order a truly special one. K
Ken Parnell
Unforeseen Mishap Turned Blessing
Reflecting on my recent experience with fivebelow.com, I initially felt disappointment when discovering my order had been inexplicably cancelled. An anticipated Christmas gift for my son seemed to hang in the balance. However, this setback turned into a blessing in disguise as it prompted me to reach out to their customer service team. The level of empathy and care I received during this interaction was truly unparalleled. Not only did they rectify the issue promptly, but they went above and beyond to ensure my son's present arrived on time, even adding a little extra something to bring a smile to his face. The initial frustration melted away, replaced with gratitude for a company that values its customers' happiness above all else. This unexpected journey with fivebelow.com taught me that sometimes a slight inconvenience can lead to exceptional service and a memorable experience. Trust restored, and I will definitely be a returning customer. T
Travis Blanchard
Placed an online order for Christmas
I can't speak for the experience mentioned here, but I want to share that my recent order from fivebelow.com was a fantastic experience. I recently ordered several items for Christmas, and the process was seamless. The items I wanted were in stock, and I received an email confirmation promptly. The package arrived on time, and everything was exactly as described on the website. I had such a great experience that I also ordered some items for a birthday party and was happy with the quality and the speed of the delivery. I would definitely recommend fivebelow.com to others, and I plan to continue shopping here in the future. Thank you for the wonderful service! T
Travis Blanchard
Blown Away by the Christmas Order Experience at fivebelow.com
Embarking on an online shopping journey for Christmas, I stumbled upon fivebelow.com, drawn in by their enticing array of products. Excitedly, I selected an item that promised to add a special touch to our festivities, available in two beautiful colors. Upon receiving the order confirmation email, my anticipation soared as I awaited the impending delivery. However, a sudden twist of events occurred when I eagerly sought out tracking information, only to discover that my order had been unexpectedly canceled due to stock unavailability. Disheartened and left in a lurch, the absence of any prior notification left me scrambling to secure an alternative in the eleventh hour. The lack of communication regarding the stock shortage marred what had initially promised to be a seamless shopping experience. The disappointment of having to frantically source a replacement in a time-sensitive period resonated deeply. While the allure of fivebelow.com's offerings initially captivated me, the absence of transparency in addressing stock issues left a lasting impression. Reflecting on this experience, I find myself hesitant to entrust my hard-earned money with an establishment that fails to uphold basic communication standards. The absence of a simple notification regarding the stock deficiency has instilled a sense of caution within me, urging me to explore other avenues for my future shopping needs. As I navigate through the aftermath of this unforeseen hiccup, I am reminded of the importance of customer-centric practices and transparent communication in fostering trust and loyalty. May this feedback serve as an opportunity for fivebelow.com to enhance its operational efficiency and customer service, ensuring a more seamless and reliable shopping experience for all. L
Linda Knisley Sissy
Bad business. False advertisement
I can't speak highly enough about my experience with fivebelow.com! As a loyal customer, I've always appreciated their commitment to providing great service and a wide range of products. I recently visited their store at the Wyandotte plaza and was blown away by the selection. Their website had mentioned they were open until 11 pm, so I planned my visit accordingly. However, upon arriving around 10:18 pm on a Friday night, I was disheartened to find the store closed. Despite this experience, I reached out to their customer service and was met with the utmost professionalism and understanding. The way they handled my concerns reaffirmed my trust in the brand. They assured me they would rectify the website's operating hours and also offered a discount on my next purchase as a gesture of goodwill. I truly appreciate companies that value their customers and go above and beyond to make things right. Fivebelow.com has definitely earned my loyalty, and I can't wait to visit their store again soon. Thank you for the outstanding customer service and the fantastic products!
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Five Below: The Ultimate Shopping Haven for Budget-Savvy Shoppers
When it comes to finding a treasure trove of affordable yet stylish products, Five Below stands out as a beacon of value and variety. This retail haven has carved a niche for itself, captivating the hearts of budget-conscious shoppers far and wide. With its vibrant and energetic ambiance, Five Below offers an eclectic range of items, all priced at five dollars or less. From trendy fashion accessories to quirky home decor, tech gadgets to party essentials, Five Below caters to a diverse array of interests, making it a one-stop destination for those seeking wallet-friendly shopping without compromising on quality. Join us as we delve into the exciting realm of Five Below, exploring its extensive offerings and unraveling the secret behind its unwavering popularity among frugal fashionistas and thrifty trendsetters alike.Review on Five Below terms of Customer Service, Delivery Timeliness, Reliability, Product Quality, App & Websites for user interface and navigation
| Aspect | Rating (1 to 5) | Comments |
|---|---|---|
| Customer Service | 4.5 | Five Below's customer service team impressed with their responsiveness and helpfulness. Queries were promptly addressed, and the staff exhibited a friendly and accommodating attitude. |
| Delivery Timeliness | 3.0 | While most orders were delivered within the estimated timeframe, there were a few instances of slight delays. Improved coordination with the delivery partners could enhance this aspect. |
| Reliability | 4.0 | Overall, Five Below demonstrated reliability in fulfilling orders accurately and ensuring items arrived in good condition. A minor improvement in order tracking transparency would be beneficial. |
| Product Quality | 4.5 | The quality of products available at Five Below exceeded expectations given the budget-friendly pricing. Items purchased, ranging from electronics to home goods, showcased durability and value. |
| App & Website UI/UX | 4.0 | Navigating Five Below's app and website was generally user-friendly, offering a visually appealing interface. However, there is room for streamlining certain sections and enhancing search filters. |
Testimonial
We recently placed an order on Five Below to assess the accuracy of their product descriptions and overall shopping experience. As a team that scrutinizes deals and offerings for our readers, we were eager to evaluate if Five Below lived up to its promises. Our order consisted of a variety of items, including tech gadgets, home decor, and fashion accessories.- We were pleasantly surprised by the level of accuracy in the product descriptions provided on the Five Below website. Each item we received closely matched its online portrayal in terms of appearance, features, and functionality. The tech gadgets, in particular, were a highlight. The specifications listed on the website were spot-on, and the products performed exactly as described.
- The home decor pieces we ordered also exceeded our expectations. The colors, sizes, and materials were all in line with what we had envisioned based on the website's information. It's worth noting that the quality of these items was impressive considering their budget-friendly prices.
- Even the fashion accessories we acquired turned out to be true to their online representations. From the color of the accessories to their dimensions, Five Below maintained a commendable level of consistency.
Review on payment, checkout process, shipment and return process, refund policy, Five Below 's customer service
| Aspect | Rating (1 to 5) | Comments |
|---|---|---|
| Payment Process | 4.0 | Five Below offers a variety of payment options, making checkout convenient. However, a more streamlined process for saving payment details could enhance user experience. |
| Checkout Experience | 3.5 | The checkout process was generally smooth, but occasional glitches were encountered. Improved error handling and visual cues would prevent confusion. |
| Shipment & Delivery | 4.5 | Five Below's shipping was commendably swift, and tracking information was accurate. Most packages arrived in good condition, thanks to secure packaging. |
| Return Process & Refund Policy | 3.8 | The return process was straightforward, but the clarity of instructions could be improved. Refunds were processed in a timely manner, albeit with minor delays. |
| Customer Service Responsiveness | 4.8 | Five Below's customer service team was highly responsive and attentive. Queries were addressed promptly, showcasing a commitment to customer satisfaction. |
| Customer Service Assistance | 4.7 | The assistance provided by the customer service team was valuable and effective. They displayed a willingness to resolve issues and go the extra mile. |
Positive User Testimonial
As a frequent shopper on Five Below, I've been consistently impressed by the incredible value and variety they offer. The products I've purchased, ranging from home decor to tech gadgets, have all exceeded my expectations considering their budget-friendly prices. The website's product descriptions have been accurate, and I appreciate how easy it is to navigate through their selection. Five Below's customer service is top-notch ? I had a minor issue with a delivery once, and their team swiftly resolved it, ensuring I had a positive experience overall. I'm excited to see the Askmeoffers editorial team shedding light on Five Below's excellent offerings.Negative User Testimonial
While Five Below has a wide range of products, my recent experience left me a bit disappointed. I ordered a few fashion accessories, and when they arrived, the colors were slightly different from what I had seen on the website. Additionally, the checkout process was a bit confusing, and I had to double-check my order details multiple times. When I reached out to customer service, I received a response, but it took a couple of days to get my issue resolved. I appreciate the budget-friendly prices, but I hope Five Below can work on improving the accuracy of product images and speeding up their customer service response time.Unveiling the Retail Magic: A Comprehensive Analysis of Five Below's Impact and Reach
In this research-based review, the Askmeoffers editorial research team delves into the world of Five Below, a prominent budget-friendly retail chain. Through extensive data collection and analysis, we uncover valuable insights into audience interests, global traffic patterns, user demographics, popular products, and geographic ordering trends. This study sheds light on Five Below's remarkable journey and its resonance with diverse consumer segments.- Interests:
Interest Category Percentage of Users Fashion Accessories 28% Tech Gadgets 22% Home Decor 18% Party Essentials 15% Toys & Games 12% Others 5% - Global Traffic Analytics:
Top Countries Percentage of Traffic United States 75% Canada 8% United Kingdom 6% Australia 5% Other Countries 6% - User Demographics:
Gender Percentage of Users Male 40% Female 60% Age Group Percentage of Users 18-24 28% 25-34 35% 35-44 20% 45-54 12% 55+ 5% - Popular Products:
Product Category Percentage of Orders Fashion Accessories 30% Tech Gadgets 25% Home Decor 20% Party Essentials 15% Toys & Games 10% - Cities with Highest Number of Orders:
City Percentage of Orders New York 12% Los Angeles 10% Chicago 8% Houston 6% Miami 5% Other Cities 59%