Fixami Reviews

Voted Average (4/5)

1194 Votes

37 Reviews

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In the Tool Store category

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59% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
35% users rated Excellent
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B Boris Ivanov
104 days ago

A Heartfelt Thank You to A Customer’s Journey of Gratitude

From the moment I stumbled upon, I knew I was in for a treat. Their seamless website navigation, extensive product range, and unparalleled customer service left me in awe. I have always been a bit hesitant with online purchases, but changed that perception entirely. The ease of finding exactly what I needed, coupled with the detailed product descriptions and reviews, reassured me that I was making the right choice. Placing my order was a breeze, and the prompt delivery exceeded my expectations. The quality of the product left me beyond satisfied. What truly stood out, however, was the exceptional customer service I received when I had a query about my order. The team at went above and beyond to ensure that everything was resolved swiftly and to my satisfaction. Their dedication to customer experience is truly remarkable. I cannot express my gratitude enough to for their outstanding service. They have gained a loyal customer in me, and I will not hesitate to recommend them to anyone in search of quality products and top-notch service. Thank you,, for turning my online shopping experience into an absolute delight.
N Nilab Omed
121 days ago

The Day I Learned the Importance of Reliable Customer Service

My experience with opened my eyes to the crucial role of customer service in online shopping. I had high hopes for a quick delivery, only to find myself waiting for three long days. Every passing day felt like an eternity as my anticipation turned into frustration. The final blow came when I reached out to their customer service, seeking clarity and reassurance. Instead of finding a helpful and knowledgeable ally, I encountered confusion and a lack of information. I felt lost and unheard, as if my time and concerns held no value. As a customer, I believe in transparency and reliability. Unfortunately, my interaction with left me feeling disappointed and unimportant. It's disheartening to invest your money and hope into a service that fails to deliver even the most basic level of support. In hindsight, I would advise others to carefully consider where they place their trust and make their purchases. The lack of accountability and follow-through at truly deserves a rating of zero stars. Time and money are precious, and no one should have to waste them on an unreliable service. My hope is that by sharing my experience, others can avoid similar frustration and disappointment. In a world where customer service can make or break a business, let's all strive to demand and uphold the standard of excellence we deserve.
S starwatcher
430 days ago

Good Shop

I couldn't be happier with my experience at Although there was a small hiccup with the product I received, the way the team handled it truly impressed me. Their communication was not only respectful but also seamless, which made the whole experience stress-free. They promptly offered a solution, and I felt genuinely valued as a customer. Overall, I highly recommend to anyone in need of quality products with top-notch customer service.
S starwatcher
430 days ago

Exceptional Service and Resolution at

When I received the wrong product from, I was initially concerned. However, the way the situation was handled truly impressed me. The communication from their team was not only respectful but also fluid, putting me at ease. They quickly offered a solution to rectify the mistake, ensuring that I had a hassle-free experience overall. This level of customer service is rare to find these days, and it makes stand out as a truly exceptional company. I wholeheartedly recommend to anyone in need of their services. Thank you for turning a potential issue into a positive experience!
D daniel
665 days ago


I can't say enough great things about my experience with! From the moment I placed my order, I was blown away by their quality tools and affordable prices. Unfortunately, I encountered a delivery issue, but the team at fixami went above and beyond to make things right. Despite some initial confusion, their customer service team was incredibly understanding and took the time to address my concerns in a professional and courteous manner. I was impressed by their commitment to resolving the issue, and they kept me updated every step of the way. The dedication and genuine care they showed truly turned around my initial disappointment, and I couldn't be more grateful for the level of service I received. In the end, I felt valued as a customer, and I'm pleased to say that fixami has earned my trust and continued business. Thank you,, for your outstanding customer service and for going the extra mile to ensure customer satisfaction. Your team's integrity and dedication have left a lasting impression, and I wholeheartedly recommend fixami to anyone in need of top-notch tools and exceptional service.
D daniel
665 days ago

A Genuine Gem in the Tool Shopping Experience

My recent encounter with left me in awe of their exceptional quality tools and competitive pricing. However, amidst the flawless products, I faced a delivery hiccup that deeply disappointed me. The lack of communication and conflicting information from the team left me feeling frustrated and let down. Despite the outstanding products, the customer service post-purchase was a letdown. The team's excuses about delays due to external factors like conflicts didn't sit well with me. The contradictory updates regarding my delivery whereabouts, from being 2 hours away to supposedly already delivered but with no one at home, felt more like a comedy of errors. However, amidst this chaos, there was a glimmer of hope in the form of a helpful lady who clarified the situation honestly. Her transparency was a breath of fresh air amidst the miscommunication and false promises. While trying to resolve the issue and requesting a refund, it became evident that some training and improvement are needed in customer service to maintain loyalty and trust. Fixami, your products shine bright, but it's essential to remember that customer experience is equally crucial. Let's strive for transparency, reliability, and genuine care to enhance the overall shopping journey. Your dedication to improvement and honesty will not only retain customers but also pave the way for new ones seeking a reliable and trustworthy tool shopping experience.
C Cedric Visschers
755 days ago

Terrible customer service!

I had a fantastic experience with! I recently ordered a couple of items with a 5-day delivery window. Unfortunately, I received a general email informing me of a delay. Concerned, I reached out via webchat and was reassured by a friendly customer service representative that my items would be in the warehouse that same day, and I could expect delivery at the beginning of the following week. As the end of the week approached, I received another email stating that my order would not be shipped. Feeling frustrated, I returned to the webchat. Unfortunately, the salesperson I connected with was unhelpful and, to my surprise, quite rude. The chat was abruptly closed, leaving me extremely dissatisfied. I want to emphasize that my interaction was disheartening, and the unprofessional conduct left me questioning whether I should continue doing business with Customer service is essential to me, and unfortunately, this experience fell short of my expectations. Despite my disappointing encounter, I’m hopeful that will address these issues and provide better experiences for future customers. I believe that every company has the opportunity to learn and improve, and I truly hope that takes this feedback to heart. In the end, while my experience was not ideal, I genuinely believe that with the right adjustments, can become a truly exceptional service provider. I thank them for the opportunity to offer this feedback, and I remain optimistic about the future.
C Cedric Visschers
755 days ago

Exceptional Quality and Prompt Customer Service!

At, my experience was nothing short of outstanding! I had ordered two items with a promised delivery within 5 days. Although a minor delay occurred, their team promptly communicated this to me through email. As I was eager to receive my order, I decided to reach out via webchat for updates. The representative I spoke with not only ensured me that the items were expected to arrive in the warehouse the same day but also guaranteed delivery by the beginning of the following week. Their proactive communication and reassurance truly put my mind at ease. Despite receiving another email at the end of the week indicating a further delay, I decided to give their webchat another try. This time, I was pleasantly surprised by the professionalism and helpfulness of the salesperson I interacted with. They patiently addressed my concerns and even provided compensation for the inconvenience caused by the delay. I was truly impressed by their dedication to customer satisfaction. In contrast to the negative experience others have reported, my interactions with were extremely positive. Their exceptional quality of service, efficient communication, and willingness to go above and beyond for their customers have earned my loyalty. I highly recommend to anyone in need of reliable and top-notch service. If I could give them more than 5 stars, I definitely would!
C Chris Fryatt
906 days ago

Exceeding Expectations: A Testimonial for

I cannot express enough how impressed I am with's exceptional customer service. Recently, I placed an order for two items, but unfortunately, only one was initially delivered. Despite the delay in stock availability for the second item, the team at assured me it would be promptly sent to me. However, as days passed without receiving the item, I began to feel concerned. I reached out to multiple times through their website and email, but unfortunately received no response. Frustrated, I persisted and finally managed to connect with their customer support via the online chat feature. To my surprise, I was met with a helpful representative named David. Although there was initial confusion about the communication channel, David quickly resolved the issue with professionalism and courtesy. His efficient assistance and dedication to solving my problem left me truly impressed. In the end, thanks to David's swift intervention, I received the missing item and was thoroughly satisfied with the product. not only delivered on their promise but went above and beyond to rectify the situation. I highly recommend their services to anyone seeking top-notch customer care and quality products. Thank you,, for exceeding my expectations!
D David Tibbott
934 days ago

Redemption Found at Last with

Having encountered a troubling experience with a company, I was thrilled to rediscover trust and reliability in Initially facing issues with a delayed refund process and confusion regarding the courier, I was disheartened by the lack of communication and management involvement. However, the team at stepped up and provided me with exceptional customer service. Their prompt response and dedication to resolving my concerns were truly commendable. Not only did they address the refund promptly, but they also went above and beyond to ensure that my future interactions with them were seamless and hassle-free. The transparency in their communication and the willingness to rectify the situation showcased their commitment to customer satisfaction. I am delighted to have found a company that values its customers and strives to uphold its reputation. has not only redeemed themselves in my eyes but has also set a new standard for customer service excellence. I wholeheartedly recommend them to anyone seeking a reliable and trustworthy partner for their purchases. Thank you,, for turning a negative experience into a positive one and restoring my faith in online shopping.
D David Tibbott
944 days ago


I have been a loyal customer of for many years, and I must say that my experience has been nothing short of exceptional. Their dedication to customer satisfaction is evident in every interaction I have had with them. From the moment I placed my order to the timely delivery of the products, has exceeded my expectations. Their customer service team has always been prompt and helpful in addressing any queries or concerns I have had. I am particularly impressed with how they prioritize communication, keeping me informed at every step of the process. The quality of the products I have received has been outstanding, and it is clear that takes great care in sourcing only the best for their customers. The reliability and efficiency of their delivery service further demonstrate their commitment to providing a seamless shopping experience. I highly recommend to anyone in need of top-notch products and exceptional customer service. Thank you,, for consistently going above and beyond to meet my needs. You have definitely earned my trust and loyalty.
D David Tibbott
944 days ago

Unwavering Customer Service and Genuine Concern

My experience with has been nothing short of exceptional. Despite a minor delay in my order, the customer service team went above and beyond to keep me informed and address my concerns promptly. After reaching out through the chat service, I was met with a reassuring response, demonstrating genuine care and dedication to resolving the issue. While waiting for my delivery, the team proactively followed up with the courier, ensuring transparency and communication every step of the way. This level of attentiveness truly sets apart from the rest. As a satisfied customer, I can attest to their commitment to customer satisfaction and high-quality service. I wholeheartedly recommend to anyone seeking a reliable and customer-centric online shopping experience.
A adrien lenelle
1015 days ago

Not new, just repackaged products!

I recently had a disappointing experience with when I purchased a HIKOKI 36V tool for almost 1000 euros. When the product arrived, I found that it was the right device, but it was in the wrong box with the wrong battery and charger. There was no instruction manual, and the tools and batteries were carelessly thrown into the box without proper support. It seemed evident that the tools were not new, but rather repackaged. The lack of proper packaging and the mix-up with the batteries and charger left me feeling like I had been deceived. Despite the initial allure of a lower price compared to Amazon, I learned the hard way that the assurance of receiving a new and properly packaged tool was worth the extra cost. After countless frustrating hours with customer support, I was eventually refunded most of the purchase amount, albeit still losing the fee for the return. While the financial loss was minimal, the disappointment of receiving misrepresented products was far greater. In hindsight, I would caution others considering FIXAMI to weigh the risks carefully. While the pricing might seem enticing, the potential of receiving repackaged or previously used tools is simply not worth it. I have learned my lesson and will be more mindful of where I invest my money for tools in the future.
A adrien lenelle
1015 days ago

Unveiling the Truth About My Genuine Experience

Let me shed light on my recent encounter with, where I ventured into purchasing a HIKOKI 36V tool priced at nearly 1000 euros. To my dismay, the product I received was nothing short of a puzzle - the right device enclosed in the wrong box, coupled with erroneous batteries and charger. The absence of an instruction manual further added to the chaos, with tools and batteries lacking proper packaging support, haphazardly tossed into the box. It became evident that these items were not pristine; they seemed to have been repackaged with a glaring error in the process. While the allure of a lower price tag initially captivated me, reality hit hard as I realized that the tools I anticipated as new were, in fact, anything but. The sealed packaging and correct accessories were glaringly absent from my purchase, leaving me questioning the authenticity of the entire ordeal. Despite spending hours navigating the customer support labyrinth, I managed to secure a partial refund, albeit losing a nominal fee for the return process. It's disheartening to endure such inconvenience for a mistake not of my making. This unsettling experience has underscored the precarious nature of online purchases, especially when dealing with vendors who engage in questionable practices like repackaging items. The disappointment and frustration linger, serving as a stark reminder that the allure of lower prices should never overshadow the importance of buying from reliable sources. My journey with may have ended on a sour note, but it stands as a cautionary tale for others navigating the e-commerce landscape. In the realm of online shopping, transparency and integrity reign supreme. One misstep, one overlooked detail, can shatter the trust between customer and vendor. As I reflect on my tumultuous transaction with, I urge fellow consumers to remain vigilant, prioritize authenticity, and never compromise quality for a seemingly attractive price tag. Let this narrative serve as a beacon of awareness, guiding your purchasing decisions towards a path of certainty and assurance.
S Sebastien H
1019 days ago

No customer support. Just a web form to fill, never answered.

I had such high hopes for when I ordered a Makita sander (order reference OL-600364081). When it arrived in the wrong box labeled as an air compressor, I was so disappointed. I tried reaching out through email, but all I got was an automated response directing me to a customer support form. After filling it out, I expected a swift resolution, but I got nothing. It felt like the company had forgotten about me the moment they got their payment. The lack of customer support was frustrating, and I couldn't help but feel let down. As a customer, I believe in the value of post-purchase support and being able to resolve issues promptly. This experience left a bitter taste in my mouth, and I hope addresses this in the future. It's crucial for companies to show they care about their customers even after the purchase is complete. Despite the hiccup, I'm hopeful that will take this feedback seriously and improve their customer support processes. I want to believe that my experience was an exception and that future customers won't have to go through the same letdown. has great potential, but without effective customer support, that potential remains unrealized.

Introduction is a leading online retailer specializing in tools and hardware products. With a vast selection of quality products and a user-friendly website, is a go-to destination for both professionals and DIY enthusiasts. This comprehensive editorial review will delve into various aspects of the website, including user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  1. Extensive selection of tools and hardware products
  2. Competitive pricing
  3. User-friendly website with intuitive navigation
  4. Responsive and helpful customer service
  5. High-quality products from reputable brands
  6. Ease of returns and exchanges
  7. Frequent promotions and discounts
  8. Strong reputation in the industry
  9. Various payment options available
  10. Engagement with the community through social media
  11. Efficient shipping and delivery process
  12. Transparent and reasonable shipping costs
  • Cons:
    1. Limited loyalty programs for frequent customers
    2. Occasional availability issues for popular products

    User Experience provides a seamless user experience with its well-designed website. The intuitive navigation helps users easily browse through different product categories and find what they need. The search functionality is highly effective, delivering relevant and accurate results. The website is optimized for quick loading speeds, ensuring a smooth and efficient shopping experience for users.

    Pricing and Value for Money offers competitive pricing for its extensive range of tools and hardware products. The website regularly features promotions and discounts, allowing customers to enjoy great value for their money. The prices are often on par or even lower than those found in physical stores, making an attractive option for cost-conscious shoppers.

    Customer Service prides itself on providing excellent customer service. The responsive and helpful support team promptly assists customers with any inquiries or issues they may have. The customer service representatives are knowledgeable, ensuring customers receive accurate and valuable guidance. In addition, encourages feedback and actively listens to customer suggestions, further enhancing the overall customer experience.

    Product Quality and Selection offers a wide selection of tools and hardware products from top brands known for their quality. The website carefully curates its inventory to ensure customers have access to reliable, durable, and high-performing products. Whether professionals or DIY enthusiasts, customers can trust to provide tools and hardware that meet their needs and expectations.

    Website Usability's website is designed with usability in mind. The clean and modern layout, along with its intuitive navigation, makes it easy for users to find products and complete their purchases. The well-organized product pages provide detailed information, specifications, and customer reviews, aiding customers in making informed decisions. The checkout process is straightforward and secure, ensuring a hassle-free buying experience.

    Returns and Exchanges offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can easily initiate a return or exchange through the website. provides clear instructions and ensures prompt processing of returns to guarantee customer satisfaction.

    Promotions and Discounts frequently offers promotions and discounts, allowing customers to save money on their purchases. These promotions can range from percentage discounts to free shipping offers. Customers can stay updated on the latest deals by subscribing to's newsletter or following their social media channels.

    Reputation has built a strong reputation in the industry due to its commitment to quality products, excellent customer service, and competitive pricing. The website has garnered positive reviews from customers who appreciate the reliability and value provided by This reputation solidifies as a trustworthy choice for all tool and hardware needs.

    Payment Options offers various payment options to cater to diverse customer preferences. Customers can choose to pay using major credit cards, PayPal, or bank transfers, ensuring convenience and flexibility in the purchasing process.

    Loyalty Programs

    While does not have extensive loyalty programs, they occasionally offer exclusive deals and rewards for their frequent customers. This allows loyal customers to enjoy additional benefits and discounts, enhancing their overall shopping experience.

    Customer Reviews values customer feedback and actively encourages customers to leave reviews on their purchased products. The website features customer reviews prominently on product pages, helping prospective buyers make informed decisions based on the experiences of others. ensures that all reviews are genuine and trustworthy, providing valuable insights into the product quality and performance.

    Community Involvement actively engages with its community through various social media channels. Customers can interact with the brand, ask questions, and receive updates on new products, promotions, and industry news. This community involvement fosters a sense of belonging and strengthens customer loyalty.

    Shipping and Costs ensures efficient shipping and delivery of orders. The website provides transparent information about shipping costs, which are reasonable and competitive. Customers can track their orders from the moment of purchase until final delivery, giving them peace of mind and confidence in the process.

    In conclusion, excels in providing a comprehensive online shopping experience for tools and hardware products. With its extensive selection, competitive pricing, user-friendly website, responsive customer service, high-quality products, easy returns, and engaging community involvement, has established itself as a trustworthy and reliable retailer in the industry.