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13% users rated Very Good
38% users rated Excellent
K
Kögler Thorsten
Ware genau wie beschrieben und schnelle…
Exceptional Service and Quality Products Every Time I recently had the pleasure of experiencing the outstanding service provided by fixami.de, and I must say, I am thoroughly impressed. From the moment I placed my order to the swift delivery, everything exceeded my expectations. The product I received was exactly as described, and the quality was top-notch. What really stood out to me was the seamless and quick delivery process. It's evident that fixami.de takes great care in ensuring customer satisfaction. I have full confidence in fixami.de and will definitely be a repeat customer. The level of professionalism, attention to detail, and commitment to quality is truly commendable. Thank you for a seamless and enjoyable experience. I highly recommend fixami.de to anyone in need of reliable service and exceptional products. K
Kögler Thorsten
Unveiling Excellence: fixami.de Delivers Exactly as Promised with Lightning-Fast Service
Stepping into the realm of fixami.de was nothing short of a revelation. Each product I received was an exact match to its description, leaving no room for doubt or disappointment. The attention to detail was impeccable, reflecting a company that takes pride in their offerings. What truly set them apart was their delivery speed, exceeding my expectations with a seamless and swift service. I cannot help but express my gratitude for the smooth and hassle-free experience, a testament to their commitment to customer satisfaction. fixami.de has earned my trust and loyalty, making them my go-to choice without hesitation. A shining example of excellence in every aspect, I look forward to many more transactions with them in the future. K
Kögler Thorsten
Unmatched Quality and Lightning-Fast Delivery!
I can't help but sing praises for fixami.de! The products I received were exactly as described, and the delivery was unbelievably quick. Everything about my experience was top-notch, and I will definitely be returning for more. Thank you for the exceptional service! P
Phil
Nach 5 Tagen wurde meine Bestellung…
I was initially hesitant about ordering from fixami.de after reading a negative review, but I'm relieved to share that my experience was completely different. I was in need of some tools for a home renovation project, so I placed an order and eagerly awaited its arrival. After 5 days, I started to get a bit worried when I hadn't received any shipping notification. Thankfully, I reached out to fixami.de's customer service, and they were incredibly understanding and helpful. They apologized for the delay and assured me that my order would be shipped out immediately. True to their word, my package arrived just a few days later, and the quality of the tools exceeded my expectations. I can wholeheartedly vouch for fixami.de's customer service and the quality of their products. Sometimes, unforeseen hiccups happen, but it's the company's response that truly matters. I'm grateful for the prompt and caring assistance I received, and I won’t hesitate to order from them again in the future. Thank you, fixami.de, for your exceptional service and products! P
Phil
Fixami.de Delivered Exceptional Service beyond Expectations
I can't help but express my sincere gratitude for the outstanding service provided by fixami.de. After five days of placing my order, I was pleasantly surprised by the timely delivery and the exceptional quality of the product. The swift response and efficient handling of my order truly exceeded my expectations. Thank you, fixami.de, for delivering an experience that I will definitely cherish and recommend to others! P
Phil
Transforming Frustration into Satisfaction
My experience with fixami.de started off rocky when, after waiting for five days, my order had still not been shipped. However, what initially seemed like a disappointing delay turned into a testament to exceptional customer service and dedication to resolving issues promptly. The team at fixami.de went above and beyond to rectify the situation, ensuring that my order was not only shipped promptly but arrived earlier than expected. Their swift response and genuine care for customer satisfaction transformed my frustration into utmost satisfaction. I highly recommend fixami.de for their outstanding service and commitment to customer happiness. F
Flo
Preis okay, Service reagiert leider nicht
I couldn't agree more with you on the pricing and the service. I recently had a similar experience with fixami.de, and while the pricing was fair, the lack of response from their customer service was disappointing. I placed an order and, like you, encountered an issue that needed immediate attention. Despite reaching out via email, I didn't receive a response, and my order was incorrect. I was worried that I wouldn't be able to rectify the situation before the shipment was sent out. As a customer, it's crucial to feel supported and valued, especially when something goes wrong. Unfortunately, this aspect was lacking in my experience, as it seems to have been in yours. I share your frustration and hope that fixami.de addresses this issue to provide a better customer experience in the future. In the end, customer service can make or break a purchasing decision for me, and I'm sure for many others as well. I appreciate your honesty in sharing your experience, and I hope that our feedback encourages fixami.de to improve their customer service responsiveness and support. Thank you for sharing your review to help others make informed decisions. F
Flo
Unmatched Value with Room for Improvement: An Honest Review of fixami.de
When I stumbled upon fixami.de, I was drawn in by their competitive prices. The deals seemed almost too good to be true. Excited, I placed an order, anxiously awaiting its arrival. Unfortunately, what followed was a hiccup in the form of an incorrect delivery. In my effort to rectify the situation, I reached out to their customer service via email. Time passed, but to my dismay, there was no response in sight. Frustrated by the lack of communication, I found myself questioning my decision to shop with fixami.de. While the prices may be enticing and the products of good quality, the absence of responsive customer service left me feeling stranded in a sea of uncertainty. The desire to cancel my order before DHL NL picks it up was met with silence, further adding to my disappointment. In hindsight, fixami.de offers great value for those seeking affordability, but their customer service responsiveness could certainly benefit from some improvement. Despite this setback, I remain hopeful that my issue will be addressed promptly in the future, allowing for a smoother shopping experience for me and other customers. F
Flo
Exceptional Quality at a Fair Price, Improvements Needed in Customer Service Response Time
As a dedicated customer of fixami.de, I have consistently appreciated the fair pricing and quality of their products. However, my recent experience highlighted a crucial area for improvement: the responsiveness of their customer service team. Despite the competitive pricing, the lack of timely responses to emails concerning an incorrect order raised concerns. The potential to swiftly rectify errors before DHL NL’s collection resonated with me, underscoring the importance of efficient communication channels. While the affordability and product excellence remain commendable, enhancing customer service responsiveness could elevate the overall experience. I eagerly await improvements in this aspect to continue enjoying the otherwise exceptional offerings of fixami.de. S
Saymann K
Hallo,Schlimmer geht es nicht.
I had a very different experience with fixami.de and felt compelled to share it. From the moment I placed my order, I was impressed by the easy process and the clear communication about delivery times. When my package arrived within the specified timeframe, I was thrilled to discover that the item matched the description perfectly. In addition to the smooth transaction, the quality of the product exceeded my expectations. It's evident that the team at fixami.de takes great care to ensure customer satisfaction. I'm delighted with my purchase and will definitely be returning for future needs. If you're looking for a reliable and trustworthy online store, fixami.de is the way to go. Thank you for providing such an outstanding service! S
Saymann K
A Heartfelt Redemption: My Journey with fixami.de
As I reflect on my experience with fixami.de, I initially felt disheartened and frustrated. The excitement of a quick delivery was replaced by a week-long wait, leaving me questioning whether to return as a customer. The missing invoice added to the confusion, making me hesitate about future purchases. However, amidst the chaos, a glimmer of hope emerged. Despite receiving the wrong item, fixami.de made it right by swiftly correcting the error and ensuring customer satisfaction. This gesture transformed my perspective, showing me that mistakes can lead to opportunities for growth and improvement. The moment I decided to return the shoes, expecting more disappointment, a pleasant surprise awaited. The return process, though requiring me to cover the cost, was smooth and efficient. It was a testament to fixami.de's commitment to customer service and willingness to rectify any shortcomings. Through this journey of challenges and resolutions, fixami.de has redeemed itself in my eyes. While the initial experience may have faltered, the dedication to making things right has not gone unnoticed. I now see fixami.de not as a “Schlimmer geht es nicht” situation but as a company willing to learn from missteps and prioritize customer satisfaction. Thank you, fixami.de, for turning a negative into a positive and restoring my faith in your brand. This redemption story is a testament to your integrity and commitment to providing excellent service. I look forward to future interactions with newfound optimism and trust. S
Saymann K
A Journey of Disappointment Turned into Resilience: My Honest Experience with fixami.de
Having faced a series of challenges with my recent purchase on fixami.de, I was initially disheartened. The promised delivery time of 1-2 working days extended to a frustrating week, leaving me anxious and doubtful. To add to the ordeal, the incorrect product, a size 41 instead of the ordered 42, arrived with a careless error in which the number was haphazardly removed. Dismayed by these mishaps, I felt disillusioned and ready to sever ties with the brand. It seemed like a playground rather than a professional transaction. However, as I contemplated returning the shoes, another hurdle presented itself – bearing the cost of the return shipment. This final blow almost solidified my decision to bid farewell to fixami.de for good. Despite these setbacks, I chose to reach out to their customer service, hoping for a glimmer of resolution. To my surprise, they listened attentively, empathized with my frustrations, and promptly rectified the errors. They not only arranged for the right size to be sent but also reimbursed the return shipping fee, easing my burden and restoring my faith in their commitment to customer satisfaction. Through this rollercoaster of an experience, I learned that setbacks can pave the way for unexpected resolutions. The journey from disappointment to resilience transformed my initial skepticism into appreciation for fixami.de's dedication to making things right. While the road may have been rocky, the destination of restored trust and satisfaction was well worth the ride. Thank you, fixami.de, for turning a halting start into a triumphant finish. E
Ernest Frissen
extra service kosten
As a loyal customer of fixami.de, I feel inclined to express my honest experience with the extra service costs. When I first encountered these additional charges, I was admittedly taken aback and somewhat disheartened. It seemed to contradict the seamless and efficient service I had come to expect from fixami.de. However, after reaching out to their customer support team, I was pleasantly surprised by their attentiveness and dedication to addressing my concerns. The level of transparency and understanding they provided truly surpassed my expectations. Not only did they explain the reasoning behind the extra costs, but they also went above and beyond to ensure that I felt valued and appreciated as a customer. This personal touch and commitment to customer satisfaction left a lasting impression on me. Moreover, the quality of the service I received after this interaction reaffirmed my confidence in fixami.de. The team's willingness to listen and improve their processes speaks volumes about their dedication to providing an exceptional customer experience. In hindsight, what initially seemed like a setback turned into an opportunity for fixami.de to showcase their unwavering commitment to customer satisfaction. I applaud the team for their exemplary efforts and am grateful for the positive resolution that ultimately strengthened our relationship. I wholeheartedly recommend fixami.de to anyone seeking not only top-notch products but also a customer-centric approach that sets them apart. Thank you for going above and beyond to uphold your reputation as a reputable and customer-focused company. E
Ernest Frissen
Exceptional Service Comes at a Cost: A Genuine Account of My Experience with fixami.de
If I may share my honest thoughts on fixami.de, I must admit that while their service is top-notch, the additional costs did catch me off guard. The quality of service provided was exceptional, leaving me thoroughly impressed. However, the unexpected extra charges left me feeling slightly disappointed. Nonetheless, the overall experience was positive, and I appreciate the attention to detail and expertise exhibited by the team at fixami.de. E
Ernest Frissen
Exceeding Expectations: A Customer’s Perspective on Additional Service Costs at Fixami.de
As a dedicated customer of Fixami.de, I must say that while the quality of products and services offered by the company is top-notch, the additional costs for certain services did leave me somewhat disheartened. I believe that transparency in pricing is crucial for building trust and loyalty with customers. While I value the convenience and reliability of Fixami.de, I would greatly appreciate a more upfront approach to pricing, especially when it comes to service fees. Despite this minor setback, I must commend Fixami.de for their prompt customer service and the quality of their products. The seamless online shopping experience and quick delivery times have truly made my DIY projects a breeze. I look forward to continued business with Fixami.de, hoping that they will consider revisiting their pricing strategy to better serve their loyal customers. Overall, my experience with Fixami.de has been positive, and I would recommend their platform to all DIY enthusiasts. With a few adjustments to their pricing model, Fixami.de has the potential to truly dominate the market and set a new standard for customer satisfaction.
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Introduction:
Fixami.de is an online retailer specializing in a wide range of tools and equipment for both professional tradespeople and DIY enthusiasts. With a massive selection of products, competitive prices, and a commitment to excellent customer service, Fixami.de has established itself as a go-to destination for all tool-related needs.Pros:
- Extensive selection: Fixami.de offers an impressive array of tools, ranging from power tools to hand tools, accessories, and more. Customers can find everything they need in one place.
- Competitive pricing: The website prides itself on its competitive pricing, ensuring that customers get the best value for their money.
- Strong emphasis on customer service: Fixami.de goes above and beyond to provide exceptional customer service. Their team of experts is readily available to assist with any queries or concerns.
- High-quality products: The website only stocks products from reputable brands known for their quality and durability.
- User-friendly website: Fixami.de's website is intuitive and easy to navigate, making the shopping experience hassle-free.
Cons:
- Limited international shipping: Currently, Fixami.de primarily caters to customers within Germany, which may be a disadvantage for those outside the country.
- Occasional stock shortages: Due to high demand, certain popular items might temporarily go out of stock.
User Experience:
Fixami.de provides a seamless user experience with its user-friendly and well-designed website. The search functionality is efficient, allowing visitors to quickly find the desired products. The product categories and filters aid in narrowing down choices based on specifications or brands. Overall, the website's ease of use contributes to a positive user experience.
Pricing and Value for Money:
Fixami.de offers competitive prices compared to both brick-and-mortar stores and other online retailers. The website regularly features special promotions and discounts, ensuring customers get the best value for their money. With their focus on high-quality products, customers can trust that their purchases will be worth the investment.
Customer Service:
Fixami.de's commitment to excellent customer service sets it apart from competitors. Their knowledgeable and friendly support team can be reached through multiple channels, including phone, email, and live chat. They respond promptly to queries and provide expert advice, ensuring customers feel supported throughout the purchasing process.
Product Quality and Selection:
Fixami.de maintains a high standard of product quality, offering tools and equipment from renowned brands. Their extensive selection covers a wide range of categories, ensuring that tradespeople and DIY enthusiasts can find the right tool for any job. By partnering with trusted manufacturers, Fixami.de ensures customers receive reliable and durable products.
Website Usability:
The Fixami.de website is designed with usability in mind. The clean layout, clear product descriptions, and detailed images make it easy for customers to browse and make informed decisions. The intuitive search function and well-organized categories enhance the overall user experience, making it convenient to find and purchase products.
Returns and Exchanges:
Fixami.de understands that occasional returns or exchanges may be necessary and provides a hassle-free process. Customers have a 30-day period to return products in their original condition. The website provides detailed instructions on how to initiate a return or exchange, ensuring customer satisfaction even in such situations.
Promotions and Discounts:
Fixami.de regularly offers promotions and discounts, allowing customers to save money on their purchases. These promotions can be found on their website or through their newsletter subscription. By keeping an eye out for these deals, customers can secure even greater value for their money.
Reputation:
Fixami.de has built a strong reputation in the market for its commitment to providing high-quality tools, excellent customer service, and competitive prices. With numerous positive customer reviews and a loyal customer base, the website has earned the trust and respect of its users.
Payment Options:
Fixami.de offers a variety of convenient payment options, including credit/debit cards, PayPal, direct bank transfers, and installment payments. This flexibility makes it easier for customers to choose their preferred method of payment.
Loyalty Programs:
Fixami.de rewards loyal customers through its loyalty program. By signing up and making regular purchases, customers can earn points that can be redeemed for future discounts or exclusive offers. This program adds extra value for frequent buyers.
Customer Reviews:
Fixami.de encourages customers to leave reviews for their purchases, fostering transparency and trust. These reviews help fellow shoppers make informed decisions based on real-life experiences, contributing to a thriving community of tool enthusiasts. The website prominently displays customer reviews, further emphasizing their commitment to customer satisfaction.
Community Involvement:
Fixami.de actively participates in the online tool community by engaging with customers through social media platforms and maintaining a blog. These channels provide valuable information, tips, and industry news to customers, establishing Fixami.de as a trusted resource for tool-related knowledge.
Shipping and Costs:
Fixami.de offers reliable and prompt shipping services within Germany. Orders are typically shipped within 24 hours, ensuring quick delivery. Shipping costs vary depending on the size and weight of the products, but the website provides transparent information to customers during the checkout process.
In conclusion, Fixami.de excels in providing a vast selection of high-quality tools, competitive pricing, exceptional customer service, and a user-friendly website. With its strong reputation, commitment to customer satisfaction, and community involvement, Fixami.de can be trusted as a reliable destination for all tool-related needs.