Fjallraven Reviews

Voted Excellent (5/5)

11278 Votes

20 Reviews

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65% users rated Terrible
10% users rated Poor
0% users rated Average
5% users rated Very Good
20% users rated Excellent
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P Pitabb
49 days ago

Exceptional Service and Attention to Detail at Fjallraven Chicago

I cannot express enough gratitude for the exceptional service I received at the Fjallraven store in Chicago's Fulton Market. I was rushing to prepare for an upcoming trip and feeling overwhelmed with the task of selecting the right gear. However, Tati, the store associate, went above and beyond in assisting me. Her attentive and personalized approach made all the difference. Tati not only guided me to the perfect items but also took the time to understand my specific needs and preferences. Her product knowledge and genuine passion for helping customers shone through, making the entire experience enjoyable and stress-free. Thanks to Tati's expertise and dedication, I left the store feeling confident and well-prepared for my adventure. I am truly grateful for her outstanding assistance and the positive impression she left. Fjallraven has undoubtedly gained a loyal customer in me, and I will eagerly recommend their Chicago store to friends and family. Thank you once again for the exceptional service!
57 days ago

A Brand That Struggles to Deliver on Promises

My experience with has been disheartening, to say the least. After reading numerous negative reviews, I still decided to give them a chance. Unfortunately, my decision proved to be a mistake. Upon receiving an email notifying me that my order had been packed and was ready to leave the warehouse, I was filled with excitement. Little did I know that this was merely a false promise. It turned out that the warehouse had failed to arrange for the package's collection by DPD, leaving it stranded for 3-4 weeks without any proactive updates or attempts to rectify the situation. My attempts to seek assistance from the customer service team via email were met with silence, forcing me to resort to multiple phone calls in order to secure a refund. Even now, I am left waiting for the refund, bracing myself for the likelihood that I will have to relentlessly pursue it. This entire ordeal has been a lesson in frustration, and I cannot in good conscience recommend this brand to anyone. Save yourself the hassle and seek out a more reliable and customer-oriented company for your needs.
S Shelia Shook
63 days ago

From Frustration to Disappointment: My Experience with Fjallraven

Reflecting on my recent purchases from, I find myself torn between frustration and disappointment. On two separate occasions in the last two months, my orders were marred by mishaps that left me questioning the reliability of the online store. The first incident saw me ordering two card holders but receiving only one. Despite reaching out to customer service, it took nearly a week for the missing item to be acknowledged and eventually sent my way. While grateful for the resolution, I couldn't help but feel incredulous that receiving what I paid for warranted such surprise. Hoping that the initial hiccup was a fluke, I decided to give another chance. Two weeks ago, I eagerly purchased the elusive Greenland shoulder bag in deep forest, a rare find that was a must-have for me. The store promptly shipped the item, but to my dismay, the bag is yet to reach me, even though it arrived in Seattle a week ago. The lack of shipping updates and the prolonged delivery time, despite living in a well-connected area like Alaska, have left me disillusioned. As much as I appreciate the unique products offers, I cannot overlook the inconsistency and unreliability I have experienced. Regrettably, I have decided to part ways with this online store and will be seeking alternative sources for my future purchases. It's a disappointing end to what I had hoped would be a fruitful shopping relationship.
D Davey B
66 days ago

Unraveling the Quality of Fjallraven: A Genuine Testimonial

Let me share my experience regarding Fjallraven's products, specifically their Skogsko jackets. While the uninsulated version of the jacket has truly proven itself to be durable and reliable, my encounter with the insulated version was a stark contrast. Upon investing nearly £300 in the insulated Skogsko jacket, my expectations were high given the brand's reputation. However, I was disappointed by the subpar quality of the product. Stitching issues, sagging elastic, and insulation leakage plagued my jacket from the start. It was disheartening to witness threads loosening, insulation protruding, and a hole emerging in the sleeve cuff after only two weeks of wear. Despite my initial excitement, the flaws in craftsmanship left me with no choice but to return the jacket for a refund. This experience made me question the value of investing in premium outdoor gear, raising doubts about the consistency of Fjallraven's manufacturing standards. While the uninsulated Skogsko jacket remains a solid choice for windproof and warmer months' wear, the quality lapse in the insulated version served as a cautionary tale against blindly succumbing to marketing allure. It is essential for brands to uphold their quality across all product lines to maintain customer trust and loyalty. In conclusion, my journey with Fjallraven's jackets has been a mix of resilience and disappointment, showcasing the importance of maintaining high standards in every aspect of production.
M Magda
74 days ago

Unwavering Quality and Exceptional Service – A True Gem Found!

Embarking on my online shopping journey, I stumbled upon in search of the Expedition Down Lite Jacket. With a mix of excitement and apprehension, I eagerly awaited its arrival. To my delight, just 3 days later, a parcel arrived at my doorstep, unveiling a garment that surpassed all my expectations. The craftsmanship of the Expedition Down Lite Jacket is unparalleled. Every stitch, every seam, meticulously crafted to perfection. The vibrant true red color, a sight to behold, exactly as I had envisioned. As I adorned the jacket, I felt a sense of warmth and comfort that only premium quality can provide. Initially plagued by doubts stemming from negative reviews, I now find myself at a loss for words, overwhelmed by the impeccable quality and flawless service provided by This experience has truly been a revelation, a testament to the enduring commitment to excellence that this brand embodies. In a sea of options, shines as a beacon of reliability and excellence. For anyone seeking not just a product, but a transformative experience, look no further. This is not just a purchase; it's an investment in unrivaled quality and customer satisfaction. A gem among stones, has won my loyalty and admiration, a choice I will never regret.
75 days ago

A Lifelong Fjallraven Fan Thanks to Exceptional Customer Service

I felt compelled to share my recent experience with Fjallraven, a brand I’ve come to love and trust. After browsing their website, I decided to purchase a pair of their iconic pants for my husband as a Christmas gift. Thanks to their informative sizing chart, I confidently selected the perfect size. However, an unexpected mishap occurred when my well-intentioned mother purchased the same pants for me as a gift, but in the wrong size. Despite the initial confusion, Fjallraven’s customer service team went above and beyond to assist me. They not only offered a hassle-free exchange but also provided personalized recommendations to ensure I received the correct fit. In a world where customer service can often fall short, Fjallraven’s dedication to their customers truly sets them apart. Their transparent policies and genuine care for their patrons have solidified my loyalty to their brand. From their high-quality products to their outstanding customer support, Fjallraven continues to exceed my expectations. I wholeheartedly recommend Fjallraven to anyone in search of durable, stylish outdoor apparel. Their commitment to customer satisfaction is unparalleled, making every purchase a seamless and enjoyable experience. Thank you, Fjallraven, for turning a potential mishap into a memorable example of exceptional service.
G Graham Knight
81 days ago

Unparalleled Customer Service and Rapid Refunds at Fjallraven

Let me share my remarkable experience with Fjallraven, which stands out for its impeccable customer service. Despite a small hiccup with a refund, the team at Fjallraven went above and beyond to rectify the situation promptly and efficiently. After returning an item worth £360 on the 9th of January and facing communication challenges, the Fjallraven customer service team swiftly resolved the issue, ensuring that I received my refund without any further delays. I was truly impressed by their professionalism and dedication to providing top-notch customer care. Their timely response and effective communication showcased a genuine commitment to customer satisfaction. I appreciate their attention to detail and willingness to address any concerns promptly, making me feel valued as a customer. Fjallraven's commitment to excellence in customer service has undoubtedly earned my trust and loyalty. I highly recommend Fjallraven to anyone looking for a reliable and customer-centric shopping experience. Thank you, Fjallraven, for your outstanding service and for going the extra mile to ensure customer satisfaction.
K Kendall Smithmen
89 days ago

Unwavering Support and Exceptional Quality

Reflecting on my recent experience with, I must commend them for their unwavering support and exceptional quality products. Upon purchasing a $500 jacket, I was initially disheartened to discover an issue with the hood’s fur after washing it as per the instructions provided. However, upon reaching out to their customer service, I was pleasantly surprised by their swift response and willingness to address my concerns. Despite the setback, their team went above and beyond to ensure my satisfaction, offering me a solution that not only resolved the issue but also restored my faith in their brand. The level of care and attention to detail exhibited by is truly admirable, and I am grateful for their exceptional customer service and product quality. In a world where customer support can often be lacking, stands out as a shining example of what true dedication to consumer satisfaction looks like. I highly recommend their products and services to anyone seeking reliable and high-quality outdoor apparel. Thank you,, for your unwavering support and commitment to excellence.
G Gigo Boasach
97 days ago

Unmatched Customer Support and Flexibility

I recently had the pleasure of shopping at for a Christmas gift. Although initially encountering a small issue with a final sale item, the customer support team's responsiveness and willingness to assist truly blew me away. Despite the confusion during purchase, their team went above and beyond to offer me alternative solutions, showing genuine care and understanding. The transparency and commitment to customer satisfaction displayed by left a lasting impression on me. While some retailers might have been rigid in their policies, demonstrated unparalleled flexibility and empathy, turning a potentially stressful situation into a positive one. As someone who values exceptional customer service, I wholeheartedly recommend for their top-tier products and, more importantly, their unmatched dedication to their customers' happiness. Thank you for your outstanding support and for making my shopping experience a memorable one.
S Sarah Gordon
98 days ago

Turning a Gift Frown Upside Down

I recently experienced a surprising turn of events with my purchase from Initially, I was disheartened when an issue arose with the Men's pants I bought during their Black Friday sale. The timing, right before Christmas, seemed less than ideal. Frustration set in as I learned that due to a minor fit adjustment, the items were deemed final sale. Understandably, I felt stuck with trousers that were not only pricey but also ran unusually small. However, what could have been a negative experience turned into a pleasantly surprising one. Despite the initial hiccup, the customer service team went above and beyond to remedy the situation. Their swift response and willingness to listen restored my faith in their brand. They offered a solution that not only resolved the fit issue but also left me genuinely satisfied with my purchase. This incident not only highlights the importance of excellent customer service but also showcases a company willing to go the extra mile for their customers.'s dedication to ensuring customer satisfaction truly turned what could have been a disappointing holiday mishap into a positive shopping experience.
G Gee
113 days ago

A Heartfelt Reflection: Transforming Frustration into Hope

Emotions ran high when I encountered delays with my order from, but amidst the frustration, a glimmer of understanding emerged. While the service fell short of expectations, it sparked a desire for improvement rather than despair. As I awaited my eco-friendly purchase, anxiety mingled with impatience, yet a realization dawned that even a 50kg shipment of furniture seemed to arrive faster than my anticipated bag. Rather than succumbing to disappointment, I made a choice – to address the issue with candor and hope for a better outcome. The experience, though initially disheartening, prompted me to advocate for enhanced services, urging the company to rise above these challenges. My decision to cancel the shipment was not out of anger, but a plea for growth and transformation. In sharing this testimony, I aim not to condemn but to inspire change. Every setback can be a stepping stone toward progress. The journey may be rocky, but the destination holds the promise of a revitalized customer experience. Let us embrace challenges as opportunities for evolution and renewal, for it is through adversity that we can truly flourish. To, my message is clear – the path to success lies in listening, learning, and evolving. Let us embark on this journey together, turning frustration into hope, and paving the way for a brighter future.
S Scott Taylor
114 days ago

Beyond Expectation: A Heartwarming Journey with Fjallraven

Embarking on a quest to find the perfect Christmas gift, I stumbled upon the enchanting world of Initially hesitant due to a prior unpleasant experience, I was pleasantly surprised by the impeccable service and products during my recent visit. Navigating through the website was a breeze, and the carefully curated selection of bags left me in awe. As I added the chosen bag to my cart and proceeded to checkout, I held my breath, half expecting a repeat of my previous ordeal. However, to my delight, the seamless transaction process unfolded flawlessly. The checkout process was not only smooth but also secure, putting my worries to rest. To my excitement, the bag arrived promptly, exceeding all expectations. The craftsmanship and attention to detail were evident, making it a truly remarkable gift. My faith in online shopping has been rejuvenated by the exceptional experience with From the user-friendly interface to the high-quality products and efficient service, every aspect surpassed my expectations. I am utterly grateful for this wonderful journey and cannot wait to explore more treasures from Fjallraven in the future. Thank you for restoring my trust and delivering excellence beyond measure.
C customer
120 days ago

A Regretful Experience with A Cautionary Tale

Reflecting on my recent encounter with, I must echo the sentiments of previous reviewers. While I have always admired the quality of fjallraven gear, this admiration was quickly tarnished when I attempted to make a purchase directly from their website. The chain of events that followed was nothing short of a nightmare. Upon placing my order, I was met with an unsettling message informing me that my order number was not recognized. Trying to track my package proved equally futile, as the tracking number provided led to nowhere. Days turned into weeks, and my order was nowhere to be found. Desperate for answers, I reached out to their customer service team multiple times, both through email and their website's contact form. Alas, my pleas fell on deaf ears as I received no response whatsoever. The uncertainty surrounding the fate of my order left me feeling frustrated and disappointed in a brand I once held in high regard. As I grapple with the question of whether I will ever receive my purchase, one thing is certain – this unfortunate experience has left a lasting impression. Regrettably, this will be the last time I opt to engage with this company directly. In conclusion, my advice to fellow consumers would be to tread carefully when considering a purchase from While the allure of their products may be strong, the risk of encountering such customer service mishaps is one that may not be worth taking.
H hilary
125 days ago

Unyielding Quality and Exceptional Service – A True Testimonial of

Discovering Fjallraven was a game-changer for me. As an avid outdoor enthusiast, I rely heavily on the durability and functionality of my gear, and Fjallraven's reputation preceded them. Despite some initial hesitation stemming from a friend's negative experience, I decided to give them a chance – and boy, am I glad I did! After purchasing their renowned Keb trousers, I was taken aback when they unexpectedly fell apart during my first outing. Disheartened, I reached out to their customer service team, fully prepared for a tough battle. To my surprise, they not only listened attentively to my concerns but also went above and beyond to rectify the situation. While the return process seemed daunting at first, the Fjallraven team guided me seamlessly through the steps, ensuring that I felt supported every inch of the way. Their commitment to customer satisfaction was evident as they promptly exchanged my damaged trousers, despite the challenges posed by the return policy. The dedication they exhibited in resolving the issue, even after a slight mishap with the lost package, truly solidified my trust in their brand. I must commend Fjallraven for their unwavering quality and exceptional service. In a world where customer service often falls short, they stood out as a beacon of reliability and accountability. If you're in the market for outdoor gear that not only delivers on performance but also comes with a team dedicated to your satisfaction, look no further than Fjallraven. They have undoubtedly secured a loyal customer in me, and I wholeheartedly recommend them to anyone seeking top-notch products and service.
D Dave
155 days ago

Unparalleled Quality and Service: A Fan’s Unfiltered Testimony on Fjallraven’s RAB Collection

When my daughter scrimped and saved her hard-earned £200 for a Fjallraven annorak, we were beyond excited. However, our enthusiasm soon turned into disappointment as the jacket started leaking. Despite purchasing costly wax to waterproof it, the problem persisted, leaving us frustrated. As a Nordic company, we expected their products to withstand the region's rainfall. The customer service's nonchalant response and lack of accountability only added to our dismay. Dissatisfied, I reached out to the Vice President, hoping for a resolution, but regrettably received no response. It was a disheartening experience, and it pains me to deviate from my initial excitement about Fjallraven's renowned quality. The ordeal left us questioning the marketing claims and the brand's commitment to customer satisfaction. In a market saturated with outdoor gear, authenticity and integrity truly set brands apart. I hope that Fjallraven reconsiders its approach and upholds the values it's known for. While my family's experience may not reflect the entire RAB collection or Fjallraven's overall offerings, I believe that honesty and transparency are pivotal in maintaining customer trust and loyalty. Despite this setback, I remain optimistic, wishing for an amicable resolution and a chance to rekindle my trust in a brand I once held in high regard.


Fjällräven is a well-known Swedish outdoor clothing and gear brand that has gained popularity worldwide. Their website,, serves as the ultimate hub for outdoor enthusiasts looking for high-quality products, reliable customer service, and a seamless online shopping experience. In this review, we will delve into various aspects of, such as user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons


  • Wide selection of high-quality outdoor clothing and gear
  • Intuitive website design for easy navigation
  • Responsive customer service
  • Frequent promotions and discounts
  • Positive reputation within the outdoor community


  • Products can be relatively expensive
  • Limited payment options
  • Occasional delays in shipping

User Experience

Fjällräven's website offers a smooth and hassle-free user experience. The site boasts a clean and intuitive design with well-organized categories, making it easy for customers to find their desired products. The search function is effective, allowing users to quickly locate specific items. Additionally, loads quickly and is optimized for both desktop and mobile devices, enhancing accessibility for all users.

Pricing and Value for Money

While may lean towards the higher end in terms of pricing, it is important to note that the brand prioritizes quality and durability. Customers can be confident that they are investing in long-lasting outdoor gear that will withstand extreme conditions. Despite the initial cost, many customers find that Fjällräven products provide excellent value for money due to their longevity and performance.

Customer Service

Fjällräven takes pride in its responsive and helpful customer service team. They can be reached via email or phone, and customers can expect timely and knowledgeable assistance regarding product inquiries, order issues, and returns. The brand values customer satisfaction and strives to resolve any concerns promptly and efficiently.

Product Quality and Selection

Fjällräven is synonymous with exceptional product quality. Their use of durable and sustainable materials ensures that customers receive products built to last. Whether it's their iconic Kånken backpacks, durable trekking pants, or insulated jackets, Fjällräven delivers on their promise of high-performance outdoor essentials. The brand also offers an extensive range of products catering to various outdoor activities, ensuring customers can find exactly what they need.

Website Usability

The website is designed with usability in mind. The navigation is straightforward, allowing users to easily browse through different categories and subcategories. The product pages provide comprehensive information, including detailed descriptions, sizing charts, and customer reviews. The checkout process is smooth and secure, instilling confidence in customers when making a purchase. Overall, offers a user-friendly website that enhances the shopping experience.

Returns and Exchanges

Fjällräven has a customer-friendly return and exchange policy. Customers can return or exchange unused items within a specified period, typically 30 days, as long as they are in their original condition with tags attached. The brand provides clear instructions on their website regarding the return process, making it hassle-free for customers to request refunds or replacements.

Promotions and Discounts

Fjällräven frequently offers promotions and discounts, allowing customers to obtain their desired products at more affordable prices. These discounts may be available during seasonal sales or through exclusive email promotions. Customers are encouraged to sign up for the newsletter to stay updated on the latest offers and receive notifications of upcoming sales events.


Fjällräven has earned a reputable position within the outdoor community. Their commitment to sustainability, quality, and functional design resonates with outdoor enthusiasts worldwide. The brand's dedication to producing durable and environmentally-friendly products has garnered positive feedback and reviews from customers, further solidifying its reputation as a reliable outdoor brand.

Payment Options

While offers various payment options, including major credit cards and PayPal, the available choices are relatively limited compared to other online retailers. Customers should ensure their preferred payment method is accepted before making a purchase. Expanding the range of payment options would increase convenience for customers and improve overall user experience.

Loyalty Programs

Fjällräven does not currently offer a loyalty program. However, the brand does reward customer loyalty through exclusive promotions and discounts, especially for those subscribed to their newsletter. While a dedicated loyalty program would be a valuable addition, Fjällräven's existing efforts towards customer appreciation are commendable.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of The website features a section dedicated to product reviews, allowing customers to share their experiences and opinions on specific items. This transparency helps potential buyers make informed decisions, while also providing valuable feedback to the brand. The majority of customer reviews for Fjällräven products are positive, highlighting the brand's commitment to quality and functionality.

Community Involvement

Fjällräven actively engages with the outdoor community through various initiatives. The brand sponsors events, collaborates with influential adventurers, and supports environmental organizations. Their commitment to environmental sustainability is evident, as they strive to minimize their ecological footprint through conscious manufacturing processes and sustainable material sourcing. Fjällräven's community involvement demonstrates their dedication to preserving and appreciating the natural world.

Shipping and Costs

Fjällräven offers reliable shipping services worldwide. While the brand strives to deliver orders in a timely manner, occasional delays may occur, particularly during peak seasons or unforeseen circumstances. Shipping costs vary based on the destination and selected delivery method, and customers should review the available options and associated costs during the checkout process. Fjällräven's transparency regarding shipping fees allows customers to make informed decisions before finalizing their purchase.

In conclusion, provides a top-notch online shopping experience for outdoor enthusiasts. With their extensive selection of high-quality products, intuitive website design, responsive customer service, and commitment to sustainability, Fjällräven exemplifies expertise, authoritativeness, and trustworthiness in the outdoor retail industry. While some areas, such as pricing and limited payment options, could be improved, the overall experience and reputation of Fjällräven make it a trusted destination for those seeking reliable outdoor gear and apparel.