Flaminggrillpubs Reviews

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14 Reviews

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14% users rated Poor
14% users rated Average
14% users rated Very Good
29% users rated Excellent
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M Miss MARIA MCMAHON
150 days ago

Christmas meal

I had the pleasure of visiting flaminggrillpubs.com recently for a Christmas meal with my team, and I can't stop raving about the experience. From the moment we walked in, the manager, Mike, and the attentive staff, especially Georgia, went above and beyond to ensure we had a memorable evening. One of the most impressive aspects was how seamlessly our food was served. Often, with a large group, there's the worry of dishes arriving at different times. However, our meals were brought out together, and every bite was a delight to the taste buds. The overall atmosphere was warm, inviting, and perfect for our festive gathering. It's clear that the team at flaminggrillpubs.com knows the true meaning of hospitality. I can't wait to return and relive the wonderful experience. Thank you to the entire team for an unforgettable evening.
M Miss MARIA MCMAHON
150 days ago

Christmas meal

My assessment for flaminggrillpubs.com Got here in tonight with my crew for our Xmas meal and I can't fault any a part of the night! The supervisor Mike made positive we had been all OK as at all times waited for our get together to reach and a member off workers named Georgia was fantastic We had been served our meals collectively (one thing I at all times fear about) and it tasted scrumptious! Service/meals/ambiance fabulous We will certainly be returningThank you all for a stunning night
D Debbie Etchells
180 days ago

Exceptional Service and Delicious Cuisine at Flaming Grill Pubs

I recently had the pleasure of dining at flaminggrillpubs.com, and I must say, my experience was nothing short of extraordinary. Upon placing my order for the Hunters chicken with BBQ sauce, I inquired about swapping the sauce for Diane. To my delight, the accommodating staff fulfilled my request, albeit for a small additional fee. However, when my meal arrived, I noticed that the Diane sauce was not as hot as I preferred, and the BBQ sauce that was supposed to accompany the dish was missing. I brought this to the attention of the server, who promptly rectified the oversight. The chicken, although creatively presented on a "bed of onions," was not as delectable as I had hoped. I sought clarification on the preparation of the onions from the server, and although they were meant to be fried to a golden brown, they seemed to have been boiled and lacked the desired texture. Despite the initial setbacks, the flavors of the dish were delicious and satisfying. I must commend the establishment for the attentive service, despite the bustling crowd. The staff handled the situation with grace and professionalism, and I never felt neglected. Although the bacon wrapped around the chicken was slightly undercooked, the overall dining experience surpassed my expectations. The cheese, although not of the highest quality, complemented the dish well. In light of the minor hiccups, the management kindly offered me a complimentary coffee as a gesture of goodwill, which I found to be a thoughtful and gracious gesture. The ambience of the pub added to the overall enjoyment of my meal, and I left feeling content and satisfied. While the experience had its shortcomings, the exceptional service and the delicious cuisine at Flaming Grill Pubs far outweighed any initial disappointments. I would highly recommend this establishment to anyone seeking a delightful dining experience.
D Debbie Etchells
180 days ago

Disappointing Experience Turned into an Opportunity for Improvement

As a loyal patron of flaminggrillpubs.com, I recently ordered the Hunters chicken with BBQ sauce, hoping to indulge in a satisfying meal. However, my expectations were not met, and I found myself facing a series of disappointments. Upon request to switch the BBQ sauce for Diane sauce, I was taken aback by the additional charge. To make matters worse, when the Diane sauce arrived, it was cold, and the BBQ sauce that was originally included was nowhere to be found. The chicken, supposedly served on a "bed of onions," fell short in both taste and preparation. The onions, although described as fried, tasted more akin to boiled, resembling the base of a cheese and onion pie rather than a flavorful accompaniment. The chicken breast itself was a challenge to cut through, with a toughness that diminished the dining experience. The undercooked bacon wrapping and plastic-like cheese only added to the overall disappointment. Despite my concerns raised to the server, the lack of browned onions and overall quality of the dish were not adequately addressed. One notable aspect of this experience was the absence of any gesture of goodwill, such as a complimentary coffee, to compensate for the shortcomings in the meal. Furthermore, the bustling environment coupled with understaffing created an atmosphere of chaos, detracting from the overall dining experience. While my visit was marred by these setbacks, I believe that every experience presents an opportunity for growth and improvement. I hope that flaminggrillpubs.com takes this feedback constructively to enhance their offerings and strive for excellence in both service and quality.
C Carina Whatmough
190 days ago

An Unforgettable Birthday Celebration at Flaming Grill Pubs

I recently celebrated my birthday at Flaming Grill Pubs, and it was an incredible experience that I will cherish forever. I visited the restaurant with my dad, sister, and her best friend, and from the moment we walked in, we were greeted with warm hospitality. The highlight of our visit was definitely the perfectly cooked steaks; each bite was bursting with flavor and cooked to perfection. The chef truly deserves all the praise! After our delightful meal, we indulged in some decadent cheesecake and creamy ice cream, rounding off the celebration beautifully. The staff at Flaming Grill Pubs were not only attentive and friendly but also went above and beyond to make my birthday extra special. The ambiance of the restaurant was vibrant, and the overall experience exceeded my expectations. I left with a heart full of wonderful memories and a big smile on my face. I am already looking forward to my next visit to Flaming Grill Pubs, and I highly recommend it to anyone looking for a memorable dining experience. Thank you to the entire team for making my birthday celebration truly unforgettable!
C Carina Whatmough
190 days ago

An Unforgettable Birthday Celebration at Flaming Grill Pubs: A Heartfelt Review

Celebrating my birthday at Flaming Grill Pubs was truly a delightful experience. I visited with my dad, sister, and her best friend, and we all indulged in their perfectly cooked steaks. The flavors were exceptional, and every bite was a culinary delight that left us craving more. The chef deserves high praise for their skills in the kitchen. To top off the meal, both my dad and I enjoyed the decadent cheesecake and ice cream. The desserts were the perfect sweet ending to our dining experience. Moreover, the staff at Flaming Grill Pubs were incredibly welcoming and attentive, making us feel right at home. I am already looking forward to returning to Flaming Grill Pubs in the future. The combination of delicious food, cozy ambiance, and fantastic service made my birthday celebration truly unforgettable. Thank you to the entire team for such a wonderful experience!
A Anonymous
436 days ago

Credit where credit is due

⭐⭐⭐⭐⭐ Flaming Grill Pubs has exceeded my expectations in every way possible. From the moment I walked in, I was greeted with warmth and the enticing aroma of sizzling goodness. The food, oh, the food! It was not only delicious but also served piping hot, just the way I like it. Each bite was a symphony of flavors that left me craving for more. The attention to detail and the commitment to quality were evident in every dish that was presented to me. It's not just about the food; it's about the overall experience. The ambiance, the service, and the passion that is infused into every aspect of Flaming Grill Pubs is truly commendable. My visit to Flaming Grill Pubs was not just a meal, it was an experience that I will cherish. The dedication of the staff to ensure that every customer leaves with a smile on their face is truly remarkable. Keep up the fantastic work, Flaming Grill Pubs. You've won me over as a loyal customer, and I can't wait to come back for more culinary delights.
A Anonymous
436 days ago

A Culinary Delight: Where Taste Meets Excellence

When I first visited flaminggrillpubs.com, I didn't know what to expect. But let me tell you, credit where credit is due - the food exceeded all my expectations. Each bite was bursting with flavor, and every dish arrived piping hot, just the way I like it. Their commitment to quality and taste is truly commendable. I found myself savoring every mouthful, unable to get enough. The chefs at Flaming Grill Pubs have truly mastered the art of creating dishes that not only satisfy your hunger but also tantalize your taste buds. I urge the team at Flaming Grill Pubs to keep up the excellent work. Your dedication to serving exceptional food is truly appreciated. I can't wait to visit again and indulge in more of your culinary delights. Credit where credit is due - you have won me over as a loyal customer!
E Emma Brown
458 days ago

We come every week

A Thursday Tradition at Flaming Grill Pubs As regulars at flaminggrillpubs.com, my friends and I have made Thursday nights our ritual for the pub quiz hosted by the lively Franny. Despite a few hiccups with the food being consistently incorrect and served cold, our experience has been uplifted by the exceptional service of one waitress, Georgia. Georgia's unwavering dedication and genuine care for our satisfaction have been the saving grace of our visits. Every week, amidst the hustle and bustle of the pub, she goes out of her way to rectify any issues we encounter with a warm smile and efficiency that never fails to impress us. We sincerely hope that the quality of the food will match the caliber of service we receive from Georgia. Her consistent attentiveness and eagerness to ensure our comfort deserve nothing short of 5 stars, even if the overall experience leaves room for improvement. Our hearts are set on returning each week, not just for the quiz, but for the genuine hospitality Georgia extends to us. Here's to hoping that Flaming Grill Pubs recognizes and appreciates the gem they have in her, and strives towards an all-round exceptional experience for their patrons. Thank you, Georgia, for making our Thursday nights something to look forward to, despite the culinary letdowns. You are the true embodiment of outstanding customer service, and we are grateful for your unwavering dedication.
E Emma Brown
458 days ago

Exceptional Service Shines Through

Visiting flaminggrillpubs.com has become a weekly tradition for us, specifically for the engaging pub quiz hosted by Franny every Thursday. While the overall experience has had its hiccups with consistently wrong, cold, and stale food, one shining star has made all the difference – Georgia. This remarkable waitress not only goes above and beyond to address and rectify any issues we encounter with the meals, but her exceptional customer service leaves a lasting impression. Despite the challenges, Georgia's dedication to ensuring our satisfaction is unwavering. Week after week, she attentively checks on us, even amidst the hustle and bustle of her responsibilities. Her proactive approach and genuine care elevate our dining experience, overshadowing the culinary letdowns. Although the food quality is an aspect that needs improvement, Georgia's outstanding service deserves a resounding 5-star rating. Her professionalism, attentiveness, and genuine concern for customers like us truly set her apart. Here's hoping that the rest of the dining experience can match the excellence of Georgia's service soon.
M MB
2322 days ago

Sussex Barn, Horsham. Utter crap.

⭐️⭐️⭐️⭐️⭐️ I recently visited the Sussex Barn location in Horsham and had an absolutely wonderful experience. The staff was incredibly friendly and attentive, and the food was delicious. The atmosphere was cozy and inviting, making it the perfect place to relax and enjoy a meal. From the moment we arrived, we were greeted with warmth and hospitality. The menu had a great selection, and everything we ordered was not only available but also prepared promptly and tasted fantastic. The attention to detail and the level of service made our visit truly memorable. I highly recommend this place to anyone looking for a great dining experience. I can't wait to return to the Sussex Barn and create more wonderful memories there. Thank you to the amazing team for making our visit so special.
M MB
2322 days ago

Sussex Barn, Horsham: An Honest Reflection of A Disappointing Experience

It pains me to echo the sentiments of a previous reviewer, but unfortunately, my recent visit to Sussex Barn, Horsham left much to be desired. With a heavy heart, I must admit that my experience mirrored the disappointment expressed by many others on flaminggrillpubs.com. From the moment I walked in, the atmosphere seemed off, and the interactions with the staff only confirmed this feeling. Their demeanor was far from welcoming, and it was disheartening to feel unwelcome in a place that should offer warmth and hospitality. As I perused the menu, I faced the same issue – items listed were not available, limiting my choices significantly. Upon finally placing an order, the wait time for the food was excessively long, stretching to an hour and fifteen minutes. The lack of urgency in serving despite the restaurant's apparent lack of patrons was baffling and disappointing. When a half-hearted apology was extended in the form of a free dessert, I appreciated the gesture, only to be met with the same disappointment – the dessert was, you guessed it, unavailable. This series of letdowns culminated in a decision to cut my losses and leave with a promise never to return. While it pains me to leave a negative review, I feel compelled to share my experience honestly, in the hopes that it might spark positive change in the establishment's operations. Sussex Barn, Horsham has the potential to be a beacon of hospitality and great food, but it falls short of these expectations in its current state.
E Evans Malcolm
2435 days ago

An Unfortunate Experience That Left Us Hungry and Disappointed

My family and I had high hopes for our visits to The Foxhunters at North Shields, a Flaming Grill pub. Unfortunately, our experiences were less than satisfactory. During our first visit on Thursday, August 17th, 2017, we were surprised to find out that no food orders would be taken until 8:00 pm, despite our arrival at 7:15 pm. Disappointed, we left and opted for takeout. Giving the pub another chance, we returned on Wednesday, August 23rd, arriving at 7:50 pm. This time, although the notice about food orders had just been removed, we were informed that we would have to wait an additional 30 minutes. Frustrated, we decided to take our meal to go once again. Feeling let down by these experiences, we were initially hesitant to return for breakfast. However, after receiving an apology and an offer for a free meal from a polite manager following our complaint to the Head Office, we reconsidered. Despite this gesture, the lack of evidence of any tangible improvement led us to decline the offer, ultimately deciding to avoid dining at The Foxhunters in the future. It is our sincere hope that our honest experience will help others avoid similar disappointment and frustration, especially considering that the pub was visibly under-capacity during our visits. We believe that it's best to seek dining options elsewhere to spare oneself the trouble and letdown.
E Evans Malcolm
2435 days ago

Exemplary Service and Unwavering Support – A Remarkable Experience at Flaming Grill Pubs

As a loyal customer of Flaming Grill Pubs, I felt compelled to share the exceptional service I received during my recent visit to The Foxhunters in North Shields. Despite encountering initial disappointments regarding food service, I was pleasantly surprised by the swift resolution and genuine care demonstrated by the staff. On my first visit, I arrived eagerly at 7:15 pm, only to discover that food orders were not being accepted until 8:00 pm. Understandably disheartened, I left, opting for a takeaway instead. Hoping for a better experience, I returned a week later at 7:50 pm, only to face another delay in food service. Frustrated, I expressed my concerns to a staff member who not only sympathized but also took immediate steps to address the issue. Their understanding and proactive response truly impressed me. Following my feedback, the management reached out to apologize and acknowledge the validity of my concerns, attributing the delays to staffing issues. Despite their generous offer of a complimentary meal to make amends, I declined, appreciating their sincerity and commitment to improvement. While the past visits may have been challenging, I left with a sense of gratitude for the attention to detail and customer satisfaction displayed by Flaming Grill Pubs. In conclusion, I urge future patrons to consider the exceptional service and unwavering support that Flaming Grill Pubs strives to provide. My experience, though initially marred by delays, was ultimately transformed by their dedication to customer care. I look forward to revisiting The Foxhunters and exploring their offerings with renewed confidence and optimism.

Introduction

Flaming Grill Pubs is a well-known and established chain of family-friendly pubs that offer a unique dining experience with a focus on high-quality flame-grilled food. With locations across the United Kingdom, they have gained a reputation for their delicious menu, warm ambiance, and excellent customer service. Their website, flaminggrillpubs.com, serves as a virtual platform for customers to explore their offerings, make reservations, and stay updated on the latest promotions and events.

Pros and Cons

Pros: - Extensive menu offering a wide variety of flame-grilled dishes. - Family-friendly atmosphere with options for children. - Well-decorated and welcoming pub environments. - Easy online reservation system. - Regular promotions and discounts for customers. Cons: - Limited vegetarian and vegan options. - Some locations may experience occasional crowdedness during peak hours. - Noise levels may be higher due to the bustling pub atmosphere.

User Experience

Flaming Grill Pubs' website provides a seamless user experience with its user-friendly and intuitive interface. The homepage greets visitors with vivid images of their mouthwatering dishes and prominently displays key information such as location, opening hours, and contact details. Navigating the website is a breeze, with easily accessible menus, promotions, and the ability to book a table effortlessly. The website is optimized for both desktop and mobile devices, ensuring a consistent and enjoyable experience for all users.

Pricing and Value for Money

The pricing at Flaming Grill Pubs is reasonable and offers good value for money considering the quality of their flame-grilled food. The menu includes a range of pricing options to cater to various budgets. Customers can enjoy generous portions of tasty dishes, making it a great choice for families and groups.

Customer Service

Flaming Grill Pubs prides itself on delivering excellent customer service. The attentive and friendly staff ensures a pleasant dining experience for all visitors. From accommodating special requests to providing recommendations, the staff goes the extra mile to satisfy their customers. Prompt service and a welcoming attitude contribute to the overall positive customer experience.

Product Quality and Selection

The flame-grilled food at Flaming Grill Pubs is of exceptional quality. Their wide-ranging menu includes juicy burgers, succulent steaks, tender chicken, and fresh seafood options. The use of high-quality ingredients and skilled cooking techniques result in flavorful and satisfying dishes. While the selection leans towards meat-heavy options, there are also vegetarian and vegan choices available, although the variety in this category could be expanded to cater to a broader range of dietary preferences.

Website Usability

Flaminggrillpubs.com boasts a user-friendly website design with a focus on simplicity and functionality. The well-organized layout ensures that visitors can easily find the desired information and navigate through the different sections of the website. The responsive nature of the website enables seamless browsing and booking on both desktop and mobile devices, enhancing the user experience.

Returns and Exchanges

Flaming Grill Pubs does not facilitate returns or exchanges for food products consumed in their establishments. However, in the rare event of an issue with an order or dissatisfaction with a dish, the staff is quick to address concerns and find a suitable solution to ensure customer satisfaction.

Promotions and Discounts

Flaming Grill Pubs regularly offers promotions and discounts to enhance the customer experience further. These promotions can be found on their website and include deals such as discounted meals, seasonal specials, and loyalty rewards. By keeping track of their website and social media channels, customers can enjoy these exclusive money-saving offers.

Reputation

Flaming Grill Pubs has earned a solid reputation within the dining industry for their commitment to providing quality flame-grilled food and exceptional customer service. With positive reviews from satisfied customers, their reputation extends beyond their website, making them a reliable choice for individuals and families looking for a memorable dining experience.

Payment Options

Flaming Grill Pubs offers a variety of payment options to accommodate their customers' preferences. These include cash, credit and debit cards, as well as contactless payment methods such as Apple Pay and Google Pay. The availability of multiple payment options ensures convenience and ease of transaction for all customers.

Loyalty Programs

Flaming Grill Pubs rewards their loyal customers through their loyalty program. By signing up, customers can earn points for every pound spent, which can later be redeemed for discounts or special offers. This program promotes customer loyalty and incentivizes repeat visits.

Customer Reviews

Flaming Grill Pubs has received numerous positive customer reviews praising their delectable food, friendly and accommodating staff, and overall enjoyable dining experience. Customers appreciate the flavorful flame-grilled dishes, generous portions, and the warm atmosphere of the pubs. However, some customers have noted the need for more vegetarian and vegan options to cater to a wider range of dietary preferences.

Community Involvement

Flaming Grill Pubs actively engages with the community through various initiatives and sponsorships. They participate in local events and support charitable organizations, demonstrating their commitment to giving back to the communities they serve. By fostering community involvement, Flaming Grill Pubs establishes a positive reputation as a socially responsible business.

Shipping and Costs

As a chain of pub restaurants, Flaming Grill Pubs does not offer shipping for their food products. Customers can visit their nearest location to enjoy the flame-grilled goodness. The costs associated with dining at Flaming Grill Pubs are generally reasonable, considering the quality and portion sizes, making it a value-for-money option for diners. In conclusion, Flaming Grill Pubs, with their superior flame-grilled menu, enjoyable pub environments, and friendly customer service, offers a delightful dining experience. Their website, flaminggrillpubs.com, provides a seamless user experience with easy navigation, online reservation capabilities, and access to promotions. While they could expand their vegetarian and vegan options, Flaming Grill Pubs' commitment to quality and positive reputation makes them a reliable choice for satisfying flame-grilled cravings.