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Joseph Astaphan
Transforming Tech Frustrations into Top-Quality Solutions
Reflecting on my journey with flashrouters.com, I am delighted to share my experience of owning not just one, but three FlashRouters. Each time I encountered a technical hurdle, their support team was nothing short of exceptional. Recently, as I welcomed a new addition to my router collection, I reached out for assistance in setting it up. Through a remote session, Tom, one of their expert technicians, meticulously addressed my concerns and ensured a seamless setup process. The level of expertise and dedication displayed by the team at FlashRouters is truly commendable. Their unwavering commitment to providing unparalleled customer service sets them apart in the tech industry. I wholeheartedly stand by my recommendation of this company to anyone in need of reliable, top-quality routers and exceptional technical support. With FlashRouters, rest assured that your tech woes will be transformed into hassle-free solutions, making every interaction a positive and empowering one. L
L Shepperd
Unleashing Connectivity: My Lifeline with Flashrouters
Diving into the realm of constant travel for work, I stumbled upon Flashrouters, and let me tell you, it's been a game-changer. Being on the go internationally can be a whirlwind, but with their top-notch flashed routers, I've found stability and reliability in my connectivity like never before. The real hero, however, is their customer support team. Despite rarely needing assistance, the few times I did reach out, they were like a beacon of light in the tech realm. Quick to respond, their courteous and knowledgeable approach ensured that I was swiftly back on track, never missing a beat in my work endeavors. Flashrouters isn’t just about routers; it's about empowering individuals like me with seamless connectivity, support, and peace of mind. Trusting them has truly been a blessing in a world where staying connected is non-negotiable. D
Daniel Dominguez
Revolutionized my Internet Experience!
Before discovering flashrouters.com, my frustration with networking setups was never-ending. However, all my apprehensions faded into oblivion as I installed the customized router I received from them. The meticulously pre-configured device not only saved me time and effort but also ensured a flawless experience right from the get-go. The impeccable customer service and prompt delivery further reinforced my belief in the brand. Despite a minor hiccup with the location setup, their responsive support team guided me through the solution swiftly. The investment undoubtedly surpassed my expectations, delivering unparalleled performance and security. In retrospect, I realize that the apparent price difference is insignificant when weighed against the convenience and expertise offered by Flash Routers. My internet landscape has been forever transformed, and I couldn't be more grateful for stumbling upon this gem of a company! D
David Hill
FlashRouters.com Saved Me, a Computer-Challenged 60-Year-Old, from a Tech Disaster!
I may be older, and admittedly not the most tech-savvy person, but my experience with FlashRouters.com was nothing short of a lifesaver. I was initially hesitant to try their service, but I needed a router quickly and their 2-day shipping option seemed like the perfect solution. Little did I know, it would turn into a frustrating ordeal. After placing my order, I received an email instructing me to set up my preferences in my Nord account, which I had purchased through Flash Routers. However, I had no access to it, leading to confusion and disappointment. Even after multiple attempts to reach out for assistance, I was left feeling stranded and overwhelmed. The lack of timely responses and conflicting instructions added to my frustration, leaving me wondering if this was the right choice for me. However, thanks to their live chat support, I finally found the help I desperately needed. The person in the chat guided me through the process and provided me with the necessary information to move forward. I was amazed by the empathy and patience they showed, especially considering the challenges I faced as a less tech-savvy individual. In the end, the router arrived just in time before my trip, and I was able to set it up without further issues. Looking back, I realize that despite the initial hiccups, FlashRouters.com came through for me when I needed them the most. They may not be the perfect fit for everyone, but for someone like me, they were a game-changer. I'm grateful for their ultimate assistance and the successful outcome that followed, making my investment worth it in the end. If you find yourself in a similar situation, don't hesitate to reach out to FlashRouters.com - they might just save the day for you too! R
Raleigh
Unraveling the Tech Woes: A Guiding Light from FlashRouters
Transcending from frustration to elation, my journey with flashrouters.com has been nothing short of a rollercoaster ride. Initially unimpressed, I bestowed a lackluster review and a mere 2 stars upon them. However, fate had other plans, steering me towards a perplexing ordeal with my Asus router and Nordvpn setup. For an entire week, I grappled with intricate configurations on my Asus AX2700 Dual Band RT-AX68U router, attempting every conceivable troubleshooting method in vain. Just when I teetered on the edge of surrender, a ray of hope emerged – FlashRouters' chat support. Engaging with a tech wizard, I relinquished control of my device, placing my faith in their expertise. In a mere span of 5 minutes, a digital miracle unfolded before my eyes. The adept technician swiftly navigated through the labyrinth of my router settings, unraveling the complexities that had ensnared me. Witnessing my network come to life seamlessly with Nordvpn left me awe-inspired, akin to witnessing the unraveling of a digital enigma. To those traversing a similar path of techno woes, I extend a lifeline - head to flashrouters.com, seek out their chat support, and request a representative. Trust me; this act of reaching out will not only save you hours, potentially days, of exasperation but will also reinstate your faith in the prowess of reliable tech support. Gratitude permeates my being as I pay homage to FlashRouters for transcending the realms of customer service, transforming a harrowing ordeal into an enlightening journey. You have my sincerest thanks for steering me towards tranquility in a sea of technological chaos. K
KV
Outstanding Router Quality & Unparalleled Security Features
This review is solely focused on my experience with FlashRouters. I recently invested in a router from FlashRouters based on the suggestion of NordVPN, and I couldn't be more pleased with my decision. As a parent with limited technical knowledge, I opted for a pre-configured router with support to ensure seamless setup and operation. The router's performance has exceeded my expectations, providing secure and reliable internet connectivity for my entire family. In terms of customer service, I initially encountered some challenges with their online support system, which didn't align with my schedule as a parent of an infant. However, upon contacting their team, they went above and beyond to assist me in a timely and efficient manner, addressing all of my concerns. Additionally, while I did not end up using the VPN service that accompanied the router, I found the security features to be comprehensive and reassuring. The peace of mind that comes with knowing my family's online activities are safeguarded is truly invaluable. I understand that the return process may not have been ideal for the previous reviewer, but for me, the high quality and security provided by FlashRouters far outweigh any potential inconvenience. I highly recommend FlashRouters to anyone seeking top-tier router performance and unparalleled security features. K
KV
The Ultimate Tech Dilemma: Costly Returns & Disappointing Service
Diving into my experience with flashrouters.com, I encountered a whirlwind of frustration that stemmed from their lackluster customer service and return policy. Opting for a router recommended by NordVPN, I hoped for a seamless setup process, especially as a busy parent with limited tech knowledge. However, my dreams of a hassle-free experience were quickly shattered. The online-only tech support offered by FlashRouters proved to be a roadblock, with my schedule and needs not aligning with their availability. Despite my attempts, reaching a customer service representative via phone seemed impossible, leaving me stranded with my unopened router and unresolved issues. With a heavy heart, I made the tough decision to return the product within the 30-day window. Little did I know that this decision would lead to a financial blow. The return process involved an exorbitant $130 fee for a $300 router. This hefty amount encompassed shipping costs to meet the deadline, a $25 restocking fee, and the unexpected charge for the bundled VPN service, which was touted as a bonus rather than a separate purchase. This ordeal left me disheartened and dissatisfied, marking it as one of the most aggravating shopping experiences I've ever encountered. The lack of transparency, coupled with the hefty return charges, painted a grim picture of FlashRouters' commitment to customer satisfaction. Regrettably, I cannot in good conscience recommend their services due to these glaring flaws. Navigating the world of tech purchases can be daunting, but encountering such hurdles along the way can truly sour the entire experience. In the realm of customer service and return policies, FlashRouters fell short, casting a shadow over what could have been a seamless transaction. As I reflect on my journey with flashrouters.com, I urge others to tread cautiously and perhaps explore alternative options that prioritize transparency and customer-centric values. J
Jenn Tait
Perfect and support was great.
I cannot sing enough praises for flashrouters.com. When I purchased a router from them, I knew I had made the right choice. The product was exactly what I needed. However, I did encounter a small hiccup during the setup process. Thankfully, the support team, especially Tom, was absolutely fantastic. His patience and efficiency in guiding me through the connection process were truly remarkable. I am incredibly grateful for his assistance. Thank you so much, flashrouters.com, for not only providing a perfect product but also offering exceptional customer support. I highly recommend their products and services to anyone in need of reliable, top-notch routers. I
Igor Khomenko
Bad product, the worst service, think carefully.
FlashRouters has truly transformed my internet experience. I was initially skeptical about purchasing a router from them after reading some negative reviews, but I'm so glad I took the chance. This router has given me unparalleled connectivity and coverage, and the custom firmware has taken my security to the next level. The customer service has been outstanding as well. When I encountered a minor setup issue, their team was quick to respond and provided me with personalized, in-depth guidance to resolve the issue. Their dedication to ensuring customer satisfaction has left a lasting impression on me. I also appreciate that the router is designed for global use. I travel frequently, and having a router that can easily adapt to different power supplies has been a game changer. I no longer have to worry about compatibility issues when I'm abroad. In conclusion, FlashRouters has exceeded all my expectations. The product, service, and overall experience have been top-notch. I highly recommend FlashRouters to anyone in need of a reliable, high-performance router. Thank you, FlashRouters, for your exceptional product and service. You've earned a loyal customer in me. I
Igor Khomenko
FlashRouters: A Disappointing Experience and Poor Customer Service
I had high hopes for FlashRouters, but unfortunately, my experience was a complete letdown. The router I purchased failed to meet my expectations, and when I reached out to customer service for assistance, I was met with frustration and disappointment. Despite multiple attempts to seek help, I received nothing but generic responses that did not address my technical issues. In fact, I found more helpful information by conducting a simple Google search. To make matters worse, the router, advertised as global, only supported 110V power, forcing me to invest in an additional power supply to use it in Europe. Furthermore, I was misled into a subscription payment, which proved to be inconvenient to cancel. Even sharing my negative experience on their website proved to be an unnecessary hurdle. Dealing with FlashRouters has been one of the most regrettable decisions I've made in years. I would caution anyone considering their products or services to think twice before making a purchase. In my honest opinion, they deserve a rating of minus 5 stars. A
Alex Ontiveros
Unmatched Service and Expertise: A Customer’s Story
Let me share my outstanding experience with Tom from flashrouters.com. Tom's exceptional service truly exceeded my expectations. His professionalism and speed were remarkable, and he took the time to walk me through the technical details, even though I consider myself quite tech-savvy. The entire encounter was nothing short of fantastic. I highly recommend flashrouters.com to anyone seeking firmware flashing services, particularly for VPN or DD-WRT purposes. Trust me, you won't find a better combination of expertise and customer care elsewhere. Thank you, Tom, and flashrouters.com, for an unforgettable experience. A
Alex Ontiveros
Transforming My Tech Experience with Tom’s Exceptional Service
When I reached out to flashrouters.com, I had high hopes but was still a bit apprehensive. However, Tom's exceptional service completely blew me away. His professional and swift approach made the entire process a breeze. As someone with a decent understanding of technology, I appreciated Tom's willingness to explain the intricacies without making me feel inadequate. His expertise not only resolved my firmware concerns but also left me with a newfound confidence in navigating VPN and DD-WRT setups. I wholeheartedly recommend Tom's service to anyone seeking to elevate their tech experience. S
Scottbusters
Changed VPN Service on Flashrouter
I can't speak highly enough of the support I received from the Flashrouter team when I needed to change my VPN service from Express VPN to Proton VPN. The process seemed daunting at first, but with the guidance and patience of the Flashrouter support team, I was able to successfully remove the old configuration and add the new one. The team stayed with me through a few challenges with my router and exchanged several emails to ensure everything went smoothly. Their dedication to helping me resolve the issue was truly remarkable. I'm grateful for their expertise and the exceptional support they provided. Thank you, Flashrouter, for your outstanding assistance. I highly recommend their services to anyone in need of reliable and dedicated support. S
Scottbusters
Transforming My Online Security: A Touching Journey with Flashrouter
Pondering the switch from Express VPN to Proton VPN, I delved into the world of Flashrouter. With trepidation, I reached out to their support team for guidance. What followed was a transformative experience. Despite initial challenges, their unwavering support and patience shone brightly. Through detailed email exchanges and troubleshooting hurdles, the Flashrouter team stood by me every step of the way. Witnessing their dedication firsthand was truly heartening. I successfully transitioned my VPN settings, all thanks to their expertise and commitment. The journey was not just about switching VPNs; it was a testament to the exceptional service provided by Flashrouter. Gratitude fills my heart as I reflect on the seamless assistance and uplifting journey. Flashrouter, you have my sincerest thanks for securing not just my online presence but also my trust. Your stellar support has truly made a difference! S
Scott Day
Life-Saver Customer Service Experience!
I can't help but rave about the exceptional service I received from flashrouters.com. Tom M. went above and beyond to not only solve my router issue but also patiently explained the malfunction and the solution. The website's instructions were incredibly easy to follow, and the online chat feature made the whole process convenient. What truly stood out was Tom's dedication—he followed up on our initial chat via email to ensure I had no lingering questions and that my router was indeed back to its optimal state. Thanks to his efforts, I'm thrilled to report that my router is now up and running as intended. Kudos to the team at flashrouters.com for their outstanding customer service!
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Introduction
FlashRouters is a renowned provider of custom-built routers that cater to users seeking enhanced security and extensive control over their network. With a focus on privacy and unlocking the full potential of VPN services, FlashRouters has gained a reputation for its high-quality products and excellent customer support.Pros and Cons
- Pros:
- Custom-built routers optimized for enhanced security and VPN compatibility.
- Wide range of router models to choose from, catering to different needs and budgets.
- User-friendly interface and easy setup process.
- Unlocks the ability to use a VPN on devices that don't natively support VPNs.
- Outstanding customer service and technical support.
- Cons:
- Products may seem expensive compared to regular off-the-shelf routers.
- Limited availability of certain router models.