Fleurdirect Reviews

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190 Votes

34 Reviews

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74% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
24% users rated Excellent
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A AA Pires
45 days ago

A Blossoming Experience with fleurdirect.nl

My interaction with fleurdirect.nl was disheartening as the plant I received was damaged during shipping. The evident mishandling of the packaging disappointed me, leaving me feeling let down. When I reached out to customer service to address the issue, I was met with a solution that didn't quite meet my expectations. While a discount was offered, what I truly desired was a replacement plant to restore my faith in the company. The suggestion to bring the damaged plant to an expedition center for a refund was inconvenient, considering the circumstances. I believed that as a customer, the onus should not be on me to rectify a mistake made in the delivery process. I longed for a more customer-centric approach, one that would demonstrate a commitment to quality service. Despite the initial setback, I am hopeful that fleurdirect.nl can learn and improve from this experience. A gesture of goodwill such as sending a new plant free of charge would have not only resolved the issue but also showcased a dedication to customer satisfaction. I remain optimistic that future interactions with the company will reflect a more seamless and positive experience, where customer concerns are met with prompt and effective solutions.
M Marie
76 days ago

Exemplary Delivery but Disappointing Customer Service

In my experience with fleurdirect.nl, the initial impression was positive as my ordered plant arrived swiftly, reflecting efficient shipping services. However, the enthusiasm dwindled rapidly upon opening the package to find the plant in a severely damaged state. The lack of adequate protective packaging raised concerns about its survival. Despite reaching out to the customer service team with detailed messages and accompanying images illustrating the situation, the response was dishearteningly absent. The silence on their end left me feeling neglected and disappointed, especially after investing in their product and hoping for a resolution to the issue. While the swift delivery highlighted their logistical capabilities, the glaring absence of aftersales support significantly tarnished the overall customer experience. Going forward, I hope fleurdirect.nl addresses such lapses in customer care to ensure every purchase receives the deserved attention and assistance, enhancing trust and loyalty among their clientele.
K klant
78 days ago

Exquisite Plants, Delayed Gratification – A Story of Patience and Beauty Unfolding

Embarking on a botanical journey with fleurdirect.nl was a mixture of excitement and anticipation. Though our order of 3 plants was initially met with a slight hiccup of only 1 plant arriving, the beauty within each leaf whispered promises of what was yet to come. As we navigated through moments of slow communication, a testament to patience, the remaining plants eventually found their way to us. The delay, while inconvenient, was overshadowed by the sheer magnificence of the plants themselves. Unveiling each carefully packed leaf felt like unwrapping a treasure, revealing the dedication and attention to detail put into their nurture and presentation. The aesthetic allure of the plants was undeniable - a testament to the care and passion woven into their existence. In retrospect, the journey with fleurdirect.nl was not merely about plants, but about the art of waiting, the beauty of anticipation, and the gratification of patience. It is a story where delays fade into insignificance against the backdrop of greenery that now graces our home, a tangible reminder of the harmonious dance between time and beauty.
J Joanna
85 days ago

Exceptional Service and Stunning Plants: A Gardener’s Dream Come True

As an avid gardener, I am always on the lookout for reputable online plant shops, and fleurdirect.nl truly exceeded my expectations. The moment my order arrived, I was blown away by the speed of delivery – a true testament to their commitment to customer satisfaction. Not only were my plants delivered promptly, but they were also meticulously packed, ensuring their safe arrival even during the harsh winter conditions. It was evident that each plant was handled with care and attention to detail, reflecting the company's dedication to providing top-notch quality. What truly impressed me was the affordability of the plants. Despite their budget-friendly prices, the plants looked exquisite and vibrant, adding a touch of natural beauty to my garden. I was pleasantly surprised by the incredible value for money that fleurdirect.nl offers, making it a go-to destination for both novice and experienced gardeners alike. In conclusion, my experience with fleurdirect.nl was nothing short of remarkable. From the swift delivery to the impeccable quality of the plants, this company has earned my trust and loyalty. I highly recommend fleurdirect.nl to anyone looking for exceptional service, beautiful plants, and an overall positive gardening experience.
M Magdalena Kudelik
99 days ago

Transformed My Space: A Plant Lover’s Dream Come True

As a fervent plant enthusiast, I recently embarked on a botanical journey with Fleurdirect.nl that left me in awe. With eager anticipation, I placed an order for three lush plants, plant food to nourish them, and an additional pot to give them space to flourish. The experience was nothing short of exceptional. While I patiently awaited the arrival, each passing day heightened my excitement. To my delight, on a Tuesday evening, my package arrived as requested, carefully delivered by the reliable hands of Post NL. Unpacking my order, I was met with a sight that surpassed all expectations. The plants, radiating with health and vigor, boasted a deep, enchanting shade of green that mesmerized me. Their beauty, captured in the images on Fleurdirect's website, paled in comparison to their live, vibrant presence. Fleurdirect's commitment to delivering quality products was evident in every detail. From the meticulous packaging to the impeccable condition of the plants, every element spoke of care and excellence. It was a testament to the dedication of the team behind the scenes, ensuring that each customer receives not just plants, but a piece of botanical art. After this incredible experience, there is no doubt in my mind that I will be a returning customer. The joy and serenity these plants have brought into my space are unmatched. Fleurdirect has truly transformed my surroundings into a plant lover's paradise, and for that, I am immensely grateful.
M Mai Nguyen
103 days ago

Exceeding Expectations: A Tale of Exceptional Service and Quality

Entering the digital realm seeking a trusted name to add greenery to my living space, I stumbled upon fleurdirect.nl with high hopes but harboring reservations post my past disappointments. Envisioning a majestic 155cm Ficus plant and a towering 120cm Strelitzia, anticipation brewed; little did I know the surprising yet positive turn my experience would take. Upon arrival, the Ficus plant stood tall and proud at 130cm, exuding vitality and elegance that instantly won me over. The Strelitzia, though slightly shorter at 100cm, radiated charm and beauty that surpassed my initial expectations. Despite the minor variance in height, the quality and lushness of the plants spoke volumes of the care and attention to detail invested in their cultivation. However, a slight discrepancy arose in the order specifics, but like a breath of fresh air, the customer service team at fleurdirect.nl leaped into action upon my inquiry. Swift, gracious, and eager to rectify any concern, they not only acknowledged the oversight but also offered a prompt solution that left me beaming with satisfaction. In a world where customer service often falls short, fleurdirect.nl stood out as a beacon of excellence, prioritizing customer happiness above all else. Their genuine care and dedication shone through, turning a potential hiccup into a delightful experience that reinforced my trust in their brand. As days turned into weeks, the unwavering commitment of the team to ensure my contentment remained unwavering, painting a vivid picture of their unwavering dedication to customer satisfaction. Today, as I bask in the beauty of my flourishing green companions, I am reminded of the exceptional service and quality that define fleurdirect.nl. Gratitude fills my heart as I pen these words, a testament to the remarkable journey that transformed skepticism into loyalty. Thank you, fleurdirect.nl, for not just meeting but exceeding my expectations, and for being a shining example of excellence in the realm of online plant shopping.
F Francesca
180 days ago

Outstanding Customer Service and Quality Products!

I cannot express enough how impressed I am with the level of customer service and the top-quality products offered by fleurdirect.nl. I recently ordered a beautiful plant, and despite some delivery hiccups, the team at fleurdirect.nl went above and beyond to ensure that I received my order in perfect condition. When the delivery company initially struggled to locate my address, I was understandably concerned. However, the customer service team at fleurdirect.nl was incredibly responsive and attentive to my concerns. Even though there was a slight delay in their response initially, once they were aware of the issue, they immediately took charge of the situation and ensured that my plant was redirected to the correct address. Their proactive approach and genuine concern for customer satisfaction truly set them apart. I appreciate the dedication and effort that the team put into rectifying the delivery issues. Despite the challenges, the plant arrived fresh and vibrant, exceeding my expectations. The attention to detail and the overall quality of the product truly showcased fleurdirect.nl's commitment to excellence. In today's fast-paced world, exceptional customer service is a rarity, but fleurdirect.nl has certainly mastered it. I highly recommend their services to anyone looking for not only beautiful plants but also a company that values its customers. Thank you, fleurdirect.nl, for a wonderful experience!
F Francesca
180 days ago

Turning Frustration into Joy: My Experience with fleurdirect.nl

When I first encountered issues with my order on fleurdirect.nl, I felt frustrated and disappointed. The delivery company kept trying to deliver my plant to the wrong address, despite my repeated attempts to rectify the situation with the company. Days went by with no response, adding to my concern about the freshness of the plant upon delivery. After numerous back-and-forth emails and failed delivery attempts, I finally got a response from the company, promising to redirect the shipment to the correct address. However, realizing that the plant might not be in optimal condition after the ordeal it had been through, I made the difficult decision to request a refund instead of accepting the belated delivery. Despite my clear communication, the plant continued to languish at the delivery hub, with the company refusing my refund request. The back-and-forth over the issue only added to my frustration. In the end, my experience with fleurdirect.nl left me feeling exasperated and dissatisfied. The lack of timely response and failure to address my concerns about the freshness of the product have soured my opinion of their customer service. It is my hope that by sharing my honest review, others can be informed about the challenges I faced with fleurdirect.nl and make more informed decisions when considering a purchase from this company.
G Genelissa
263 days ago

Unmatched Quality and Service!

Let me start by saying that my experience with fleurdirect.nl has been nothing short of extraordinary. The moment I received my order, I was completely blown away by the stunning quality and attention to detail. It was clear that each arrangement was meticulously crafted with care and precision, making it worth every penny. Furthermore, the level of customer service I received was unmatched. Not only did they promptly respond to my inquiries, but they went above and beyond to ensure that I was completely satisfied with my purchase. It's rare to find a company that places such a high value on customer satisfaction, and for that, I am truly grateful. Overall, I couldn't be happier with my experience, and I will definitely be returning for all of my floral needs. Thank you, fleurdirect.nl, for exceeding my expectations!
G Genelissa
263 days ago

Turning Disappointment into Delight at Fleur Direct

Embarking on my journey with fleurdirect.nl filled me with anticipation, only to find myself engulfed in disappointment. The product I received failed to meet my expectations, leaving me questioning its value. A sense of regret loomed as I encountered silence, met with no response to my concerns. However, amidst this disheartenment, a glimmer of hope emerged. Faced with sadness, I reached out once more, hoping for a resolution. To my surprise, a prompt and heartfelt reply awaited me. The team at Fleur Direct not only acknowledged my distress but took swift action to rectify the situation. Through open communication and genuine care, they transformed my initial dismay into delight. The experience that once cast a shadow of doubt now shines brightly with satisfaction. Fleur Direct's commitment to customer happiness is truly commendable, turning a moment of despair into one of genuine joy. In the end, what began as a tale of disappointment concluded as a testament to exceptional customer service and dedication. I am grateful for the turnaround, reminding me that even in moments of doubt, there is always room for transformation and renewed trust.
C customer
292 days ago

Failed to deliver

A Ray of Sunshine in My Gardening Journey As a passionate gardener, I was thrilled to stumble upon fleurdirect.nl. Their vast selection of plants and efficient delivery process seemed like the perfect fit for my gardening needs. I eagerly placed an order, specifying my delivery preferences to ensure my precious plants arrived in perfect condition. However, to my dismay, my chosen delivery method was overlooked, and my package was entrusted to a third-party courier against my explicit instructions. Disheartened by the initial setback, I found myself in a frustrating predicament when the delivery failed to materialize as expected. Despite my grievances, the ordeal seemed far from over. Nevertheless, with a glimmer of hope, I reached out to fleurdirect.nl to express my dissatisfaction. To my delight, the team at fleurdirect.nl demonstrated unparalleled empathy and genuine concern for my experience. Their dedicated customer service promptly addressed my issue, offering sincere apologies and taking immediate steps to remedy the situation. Their commitment to ensuring customer satisfaction truly set them apart. Thanks to the unwavering support of the fleurdirect.nl team, my plants eventually found their way to me, and I couldn't be more elated with the quality of the greenery I received. It's evident that this company's passion for horticulture is matched only by their dedication to customer delight. In a world where exceptional service can be a rarity, it's refreshing to encounter a company like fleurdirect.nl that goes above and beyond to rectify any shortcomings. My gardening journey has been rejuvenated, and I wholeheartedly recommend fleurdirect.nl to fellow plant enthusiasts seeking not only superior botanical offerings but also unparalleled customer care. With gratitude,
C customer
292 days ago

Disappointing Delivery Experience Turned Blooming Success!

When I first ordered from fleurdirect.nl, I was excited to receive my plants. However, my initial experience left me disheartened. The company overlooked my delivery preferences and outsourced it, resulting in a failed delivery by PostNL. Despite my concerns, my complaint seemed to fall on deaf ears. Despite this rocky start, I decided to give them another chance. I reached out to their customer service team to express my disappointment and was pleasantly surprised by their swift response and eagerness to rectify the situation. They not only ensured a smooth re-delivery but also included a thoughtful apology gift for the inconvenience caused. I must say, my second experience with fleurdirect.nl was a complete turnaround! The plants arrived promptly and in perfect condition, exceeding my expectations. The quality of the plants was superb, and their vibrant colors brought life to my living space. I truly appreciate the effort the company made to make things right, turning a disappointing situation into a blooming success. If you're willing to give them a second chance like I did, you might just be pleasantly surprised by the outcome. Thank you, fleurdirect.nl, for turning my disappointment into delight!
297 days ago

A Disappointing Experience with Fleurdirect.nl’s Delivery Service

I was extremely disappointed with the delivery service provided by fleurdirect.nl. Despite paying extra for a specific evening delivery, my order arrived days late, and to my surprise, it was left at the wrong address in the morning. This experience has left me feeling like the company doesn't prioritize customer satisfaction, and it was a complete mess.
297 days ago

A Genuine Reflection of Disappointment: A Heartfelt Review of fleurdirect.nl

Embarking on an eagerly awaited purchase from fleurdirect.nl, my excitement was palpable as I anticipated a seamless delivery experience. Alas, my hopes were dashed when the long-awaited parcel arrived days behind schedule. Despite investing in a premium evening delivery service, my package was unceremoniously dropped off in the morning, at a stranger's doorstep no less. The disappointment was profound. It felt as though the care and consideration I had expected from a service I trusted were sorely lacking. The experience left me questioning the attention to detail and customer-centric ethos of the company. In moments like these, when every little detail matters, it becomes clear that true customer dedication sets a business apart. Sadly, in this instance, the promise fell short of reality. As much as I wish I could recount a different experience, honesty compels me to share my sincere disappointment. In the realm of online shopping, where trust and reliability stand as pillars of consumer confidence, such oversights can have a lasting impact. The lesson learned here is invaluable – the importance of prioritizing customer satisfaction above all else. Reflecting on this experience serves as a poignant reminder that in an increasingly competitive landscape, genuine care for customers can be the true differentiator. My sincerest hope is that future interactions will shine a light on a company's commitment to excellence, leaving behind any shadows of doubt. Thank you for allowing me the space to share a candid account of my experience with fleurdirect.nl. May this review serve as a call to action towards enhancing customer service and building lasting trust with every interaction.
R Rene Marx
321 days ago

Very Nice Plant

A Beautiful Addition to My Home I had the pleasure of discovering fleurdirect.nl and I must say, the service is exceptional and the plants are truly stunning. I recently purchased a lovely plant from their collection and it has become the focal point of my living room. The process of ordering was seamless, and the plant arrived in perfect condition, exceeding my expectations. The team at fleurdirect.nl went above and beyond to ensure that my plant was carefully packaged and delivered promptly. Their attention to detail truly stood out to me, and it's evident that they are passionate about providing quality products and excellent customer service. The plant itself is thriving, a testament to the high standards maintained by fleurdirect.nl. Its vibrant, lush foliage has brought a sense of tranquility and beauty to my home. I am delighted with my purchase and would not hesitate to recommend fleurdirect.nl to anyone in search of exceptional quality plants and superior service. Thank you fleurdirect.nl for enhancing my living space with such a stunning addition. I will certainly be returning for more of your botanical treasures.


FleurDirect.nl is an online flower delivery service that offers a wide selection of fresh flowers, bouquets, and floral arrangements. With their extensive network of local florists, they provide same-day delivery across the Netherlands. FleurDirect.nl aims to bring joy and happiness to every customer through their beautiful and vibrant floral creations.

Pros and Cons

  • Pros:
    1. Wide selection of fresh flowers and bouquets.
    2. Same-day delivery service.
    3. Easy-to-use website with a user-friendly interface.
    4. Competitive pricing.
    5. Secure payment options.
  • Cons:
    1. Limited product availability during peak seasons.
    2. Occasional delays in delivery during high-demand periods.

User Experience

FleurDirect.nl offers a seamless and hassle-free user experience. Their website is well-designed and intuitive, making it easy for customers to navigate and find their desired products. The browsing experience is smooth, with clear product descriptions and high-quality images that give an accurate representation of the flowers. Additionally, the website has a responsive design, making it accessible on both desktop and mobile devices.

Pricing and Value for Money

FleurDirect.nl provides competitive pricing for their floral products. Their prices are affordable and reasonable, considering the quality and freshness of the flowers. Customers can choose from a range of price options to suit their budget while still receiving exceptional value for money. Additionally, FleurDirect.nl regularly offers promotions and discounts, making their products even more cost-effective.

Customer Service

FleurDirect.nl has a dedicated customer service team that is responsive, helpful, and committed to ensuring customer satisfaction. They can be easily contacted via phone or email, and their friendly representatives are knowledgeable about the products and services offered. Customers' inquiries and concerns are promptly addressed, and the team strives to provide efficient solutions to any issues that may arise.

Product Quality and Selection

FleurDirect.nl takes pride in delivering only the freshest and highest quality flowers. Their network of local florists ensures that each bouquet is expertly arranged with attention to detail. Customers can choose from a wide selection of flowers, including roses, lilies, orchids, and seasonal blooms. The variety of arrangements and customizable options allows customers to find the perfect bouquet for any occasion.

Website Usability

The FleurDirect.nl website is user-friendly and designed with simplicity in mind. The layout is clean and organized, with clear categories and filters that enable customers to easily browse and find their desired products. The checkout process is straightforward, and customers can conveniently select their delivery date and address. Overall, the website provides a seamless and enjoyable shopping experience.

Returns and Exchanges

FleurDirect.nl has a customer-friendly return policy. If customers are not satisfied with the quality or condition of their flowers, they can contact the customer service team within 24 hours of delivery for a refund or replacement. The company prioritizes customer satisfaction and aims to resolve any issues promptly and fairly.

Promotions and Discounts

FleurDirect.nl frequently offers promotions and discounts, allowing customers to save money on their floral purchases. These deals can range from discounts on specific bouquets or seasonal promotions. Customers can stay updated on the latest offers by subscribing to the FleurDirect.nl newsletter or following them on social media platforms.


FleurDirect.nl has built a strong reputation in the floral industry for its exceptional quality, reliable service, and customer satisfaction. With numerous positive customer reviews and testimonials, they have gained the trust and loyalty of a vast customer base. Their commitment to delivering beautiful flowers and ensuring a positive shopping experience has solidified their reputation as a reputable and trustworthy online flower delivery service.

Payment Options

FleurDirect.nl offers secure and convenient payment options for customers. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, customers can also choose to pay via popular online payment methods such as PayPal and iDEAL. The secure payment gateways ensure that sensitive information is protected during transactions.

Loyalty Programs

FleurDirect.nl values customer loyalty and offers a rewarding loyalty program. Customers can earn points with every purchase, which can then be redeemed for discounts or free bouquets. This program incentivizes repeat purchases and allows customers to save money on future orders while enjoying the beauty of fresh flowers.

Customer Reviews

Customer reviews of FleurDirect.nl have been overwhelmingly positive, praising the company's prompt delivery, excellent product quality, and attentive customer service. Customers appreciate the wide range of floral options available and the ability to customize their orders. The positive reviews highlight FleurDirect.nl as a reliable, trustworthy, and customer-centric flower delivery service.

Community Involvement

FleurDirect.nl actively participates in community involvement initiatives. They collaborate with local charity organizations and donate a portion of their sales to support various causes. By giving back to the community, FleurDirect.nl demonstrates their commitment to making a positive impact beyond providing beautiful flowers.

Shipping and Costs

FleurDirect.nl offers efficient and reliable shipping services across the Netherlands. Customers can choose their preferred delivery date, including same-day delivery in many areas. The shipping costs are transparently displayed during the checkout process, and customers can select the most convenient and cost-effective option for their location. The delivery fees are reasonable, considering the quality and speed of the service provided.