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5% users rated Poor
5% users rated Average
15% users rated Very Good
50% users rated Excellent
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michael adams
Unmatched Support and Quality: A Testament to FlexTel’s Excellence
I cannot emphasize enough the exceptional service I have received from FlexTel. In a world where customer service seems to be a dying art, FlexTel shines as a beacon of reliability and commitment. When I first encountered issues with my IPTV service, I reached out to FlexTel's customer service, not once, not twice, but three times in a week. To my amazement, I received prompt and helpful responses each time. The team went above and beyond to address my concerns and ensure that I was satisfied with the resolution. Moreover, FlexTel's quality speaks for itself. I initially subscribed for a year and, unfortunately, encountered an issue at the six-month mark. Despite my worries, FlexTel promptly rectified the situation and extended their support without hesitation. This level of dedication is truly commendable and speaks volumes about their commitment to customer satisfaction. In a market flooded with options, FlexTel stands out as a reliable and trustworthy choice. My experience with them has been nothing short of exceptional, and I have no doubt that I made the right decision by choosing FlexTel. Thank you for your unparalleled support and service. M. J. Adams 14/02/2024 S
stjohn townsend
The Genuine Connect
My experience with flextel.com was an unexpected but genuine connection. The initial cold call left me skeptical, as I usually prefer researching services on my own terms. However, after further exploration and interaction with their team, my perception shifted. Despite my initial hesitation, I found their approach to be professional and courteous. Rather than simply pushing their services, they took the time to listen to my needs and provide tailored solutions. This personal touch made all the difference and truly set them apart from other companies. While cold calling may not be everyone's preferred method of communication, I appreciate the effort Flextel put into reaching out to me and demonstrating their dedication to customer satisfaction. I can confidently say that my trust in their service has only grown stronger through this experience. If you're looking for a company that values personalized interactions and genuine connections, I would recommend giving Flextel a chance. Sometimes, the most unexpected encounters lead to the most rewarding relationships. M
Mark
Absolutely Amazing Customer Experience at Flextel
Describing my experience with Flextel as brilliant would be an understatement. Being a loyal customer since the 07 and 0870 era, I've witnessed their evolution into offering a wide range of services, from geographic numbers to 0800 numbers. One feature that stands out is the ability to switch costly numbers like 0871 and 0845 to 03XXX numbers, ultimately saving money for both me and my callers. What sets Flextel apart is their straightforward pricing structure – a one-time payment for a number with no monthly charges, as long as there's an annual call made. Moreover, their Monthly Plans have made incoming calls even more affordable, eliminating the need to constantly renew numbers if there hasn't been a call in over a year. Noteworthy features like call recording and displaying my Flextel number to recipients have added a professional touch to my communications. The availability of interactive voice response (IVR), Call Blast, Queues, optional text alerts, and the pleasant surprise of a free phone book entry further showcase Flextel's commitment to customer satisfaction. Overall, I am thoroughly impressed with the level of service and innovation at Flextel. The team's dedication to providing cost-effective solutions and a seamless experience is truly commendable. I highly recommend Flextel to anyone looking for reliable and feature-rich telecommunication services. J
J.
An Unmatched Experience: Flextel Goes Above and Beyond
As a loyal customer of Flextel for several years, I cannot help but sing praises for their exceptional service and unwavering support. The affordability coupled with the extensive variety of numbers they offer truly sets them apart from competitors. Throughout my time with Flextel, I have never encountered a single hiccup - their service delivers precisely as promised, leaving me impressed and satisfied. If you, like me, have searched exhaustively for a reliable telecom provider, look no further than Flextel. Their commitment to excellence shines through in every interaction, making them the unequivocal choice for those who seek quality without compromise. Join me in experiencing the best - Flextel is truly a cut above the rest! K
Kiera
Restoring Trust: My Experience with Flextel Customer Service
Reflecting on my recent encounter with Flextel, I must admit that there were initial concerns about the legitimacy of their services due to some scam calls linked to a particular number they issued. However, my experience took a positive turn when I reached out to their customer service team for clarification. Despite the unfortunate association with fraudulent activities, the way Flextel handled my inquiry with utmost professionalism and empathy truly impressed me. The representative I spoke with showed genuine concern and promptly addressed my apprehensions, reassuring me of their commitment to ensuring the security and reliability of their services. It became evident to me that while external factors can cast shadows on a company's reputation, the true character of a brand shines through in how they respond to such challenges. Flextel not only acknowledged the issue but also took proactive steps to rectify it and rebuild trust with their customers. In a world where scams and fraudulent activities abound, it is refreshing to encounter a company like Flextel that values transparency, accountability, and customer satisfaction above all. This experience has not only restored my faith in their services but has also solidified my trust in their dedication to providing a safe and reliable communication platform. I commend Flextel for their exemplary customer service and proactive approach in addressing concerns. It is rare to find such integrity and genuine care in today's business landscape, and for that, they have earned my loyalty as a customer. D
Daz zer
Unlocking the Hidden Gems of Flextel: A Journey to Clarity and Satisfaction
Embarking on my quest to explore the offerings of Flextel, I found myself caught in a web of confusion and frustration. As a prospective customer eager to join the ranks of satisfied users, I was baffled by the lack of transparency regarding the service's functionality and pricing. Despite the glowing reviews from existing patrons, the enigma surrounding how the service operates and its associated costs left me feeling disheartened. Navigating through a maze of links, I yearned for a clear and concise explanation of what Flextel had to offer. I craved to understand the intricacies of call charges for external users and the expenses involved in acquiring a business number. However, my enthusiasm waned as I struggled to unearth this vital information. The allure of becoming a happy Flextel customer beckoned, yet the veil of ambiguity shrouded my path. How could I partake in the joys of this service when its essence remained elusive to me? As I reflect on my journey of discovery, I implore Flextel to consider the plight of individuals like myself – eager souls seeking to embrace the benefits of their offering, yet thwarted by a cloak of obscurity. May transparency and accessibility illuminate the way forward, guiding future customers towards a realm of clarity and satisfaction. In the realm of telecommunications, let Flextel be a beacon of light, illuminating the path for all who seek to join its fold. D
Dr Johnty
Twenty Years of Excellence: A Testimonial for Flextel
From the moment we discovered Flextel over two decades ago, they became an integral part of our operations. Their reliable service and cost-effective solutions have consistently exceeded our expectations, standing the test of time without fail. We have relied on Flextel for over 20 years, and not once have they let us down. Without hesitation, I wholeheartedly recommend Flextel to anyone in need of top-notch telecommunication services. J
Jon Price
Untangling the Anonymity: A Genuine Experience Revealed
Embarking on a journey to navigate the realm of telecommunications, I stumbled upon Flextel.com. Initially intrigued, my enthusiasm waned as I received an anonymous call that cloaked itself in intimidation. The veiled threat of a warrant and imminent arrest if I didn't comply by pressing "1" left me bewildered and unsettled. Such tactics, in my view, are not just borderline illegal, but morally questionable. The shadow of doubt cast upon the company's integrity left me hesitant to engage further. For those seeking a partner in call-center sales, I urge caution in considering Flextel.com. The unscrupulous methods employed in their outreach call for a second thought. If such deceitful strategies find a home in your business practices, then perhaps this partnership resonates with your ethos. My rating, or lack thereof, reflects the disappointment and unease brought about by this encounter. In this ever-evolving digital landscape, transparency and genuine communication are paramount. Flextel.com's anonymous outreach stands as a stark reminder of the importance of ethical business conduct. Let this experience serve as a beacon for both consumers and companies alike, guiding us towards meaningful and honest connections. I
InterLojik Limited
Exceptional Service and Flexibility: A Testament to Flextel
Having been a loyal customer of Flextel for years, I can confidently say that their services have consistently exceeded my expectations. Managing everything seamlessly through their user-friendly online system has been a breeze. However, it was a recent interaction with their customer service team that truly solidified my trust in this company. When faced with an unusual request, I reached out to Flextel for assistance, hoping for a solution despite the unique circumstances. To my delight, not only were they incredibly flexible and accommodating, but they also acted swiftly to resolve my issue. The speed and efficiency with which they handled the situation allowed me to implement a timely solution for my own customer, breaking all our previous records. Flextel's dedication to providing top-notch service and support is evident in every interaction. Their commitment to going above and beyond for their clients is truly commendable. I wholeheartedly recommend Flextel to anyone seeking a reliable and dependable telecommunications partner – they have certainly proven time and time again that they deliver on their promises. D
David P.
A Gem Amongst Rocky Prices: An Honest Flextel Review
Looking for a phone service that dazzles with features and user-friendliness but stumbles when it comes to costs? Look no further than Flextel. As a loyal user for many years, I can't help but sing praises about the plethora of convenient features that this service offers. The ease of use and the seamless support provided make it a go-to choice for many. However, the love story hits a bump when we delve into the cost department. The recent shift towards charging 4p per minute to receive VoIP calls on landlines might raise a few eyebrows. While a penny per minute could be justified for certain number ranges, the pricing strategy on NGN 03 numbers leaves much to be desired. The lack of clarity in terms, especially around portability fees, adds a layer of confusion that doesn't sit well with discerning customers. Despite the expensive nature of the service, I can't overlook its shining qualities. If you're willing to overlook the dent in your wallet, Flextel remains a diamond in the rough. For those who prioritize features, usability, and support, this service stands tall amidst industry giants. Expensive? Yes. But noteworthy? Always. N
Noel Reid
Forever Flextel Fanatic: A 21-Year Bond
After 21 unwavering years with Flextel, I can confidently assert that there is no next tel; only Flextel. Witnessing competitors falter along the way, Flextel's ongoing dedication to enhancing its features has truly catapulted its utility for me. The seamless reliability, lack of hassle, and user-friendly interface have consistently impressed me. From the innovative perks introduced in recent years to the stellar customer service, Flextel has exceeded my expectations time and time again. In this dynamic tech landscape, I stand firm in my loyalty to Flextel. A
Alex W.
FleXtel: A Gem in the Telecom World
Embracing FleXtel for the past three years has been a game-changer for me. The unparalleled level of support I've received is beyond compare. Whenever I've reached out with queries, their team has responded promptly, instilling confidence in their commitment to customer satisfaction. What sets FleXtel apart is their generous offering of features at no additional cost. From Auto-Attendant to Conference, Hunt-Group, and Queue functionalities, to Voicemail and Recording services available at unbeatable prices, FleXtel truly goes above and beyond to cater to their clients' diverse needs. The cherry on top? Many of these features come free of charge on specific numbers, showcasing FleXtel's dedication to providing exceptional value. One standout feature that I particularly appreciate is the ability to forward numbers to SIP. This seamless integration underscores FleXtel's adaptability and cutting-edge approach in the ever-evolving telecom landscape. In conclusion, I wholeheartedly endorse FleXtel to anyone seeking a reliable telecom partner. Their blend of top-notch service, diverse features, and competitive pricing makes them a standout choice in the industry. If you're looking for a telecom provider that goes the extra mile, look no further than FleXtel. J
John Dockerty
Transforming Communication for Over a Decade: My Flextel Journey
Reflecting on my loyal 13-year partnership with Flextel, I can confidently assert that they have consistently exceeded my expectations. The technical support team has always been a beacon of efficiency, promptly addressing any issues that arose along the way, leaving me with a seamless communication experience. As someone who often finds themselves working in various regions of the UK, the affordability and convenience of acquiring local numbers through Flextel have proven to be invaluable. With the simple purchase of local numbers for just a pound, I have effortlessly maintained a strong presence across different areas, enhancing my professional reach without breaking the bank. Furthermore, the provision of 070 numbers with built-in call credit has been a game-changer, ensuring that I stay connected without the hassle of frequent top-ups. This thoughtful feature not only saves costs but also grants me the peace of mind that I can stay connected whenever and wherever I am, without constraints. In essence, Flextel has not only provided me with cost-effective solutions but has also tailored their services to cater to my unique communication needs. My journey with Flextel has not just been about using a service but creating a reliable and efficient communication ecosystem that supports my personal and professional endeavors. Thank you, Flextel, for transforming the way I communicate for over a decade. C
Chris Reynolds
Transformed My Communication for Decades, Yet Surprised by New Call Setup Fee
As a loyal user of flextel.com for over two decades, I have relied on their exceptional service to streamline my communication needs seamlessly. From its user-friendly interface to its reliable performance, Flextel has been a cornerstone in my professional and personal life. However, my recent experience has left me somewhat disheartened. The introduction of a 2p set up fee for each call took me by surprise. Having navigated the world of VoIP services for years, this new charge was unprecedented and has altered my perception of the service. I sincerely hope that Flextel reconsiders this decision, as I value the convenience and efficiency they have consistently provided over the years. Despite this setback, I remain grateful for the positive impact Flextel has had on my communication needs for the past two decades. E
Ernie Tarn
Transforming Our Business: A Cost-Effective Telephone Solution
I can't help but praise Flextel for the incredible impact they've had on our business operations. We've relied on Flextel since day one, and their services have never failed us. Setting up and managing our telephone system has been a breeze, thanks to their user-friendly approach. What truly sets Flextel apart is their cost-effectiveness - a valuable addition to our marketing strategies over the years. If you're seeking a simple yet powerful telephone access mechanism for your business, look no further. Flextel comes highly recommended from a satisfied customer like me.
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Introduction
Flextel.com is a leading provider of virtual phone numbers that allow businesses and individuals to create a professional presence and manage their communication effectively. With a range of features and reliable service, they have established a reputation for being a trusted provider in the industry.
Pros and Cons
- Pros:
- Wide selection of virtual phone numbers
- Flexible pricing plans
- Excellent customer service
- Easy-to-use website
- Secure payment options
- Cons:
- Some users may find the pricing slightly higher compared to competitors
- Not all payment methods are supported
User Experience
Flextel.com offers a seamless user experience with its intuitive design and easy navigation. The website provides clear information about their services and features, making it easy for users to understand and choose the right virtual phone number for their needs. The signup process is simple and quick, allowing users to start using their virtual numbers almost immediately.
Pricing and Value for Money
Flextel.com offers a range of pricing plans to suit different budgets and requirements. Although some users may find the pricing slightly higher compared to competitors, the value for money is evident in the quality of service and features provided. With flexible plans and customizable options, users can tailor their package to fit their specific needs.
Customer Service
One of the key strengths of Flextel.com is its exceptional customer service. Their support team is easily accessible through various channels, including phone, email, and live chat. They are known for their prompt response times and helpful assistance, ensuring that customers have a smooth experience and their queries are resolved efficiently.
Product Quality and Selection
Flextel.com offers a wide selection of virtual phone numbers, covering various countries and cities. Their numbers are of high quality, guaranteeing clear communication and reliable connections. Additionally, they constantly update and expand their selection to meet the evolving needs of their customers.
Website Usability
The website of Flextel.com is user-friendly and well-designed, making it easy for users to find the information they need and navigate through the various services and features. The layout is intuitive, and the clear pricing and plan information help users make informed decisions.
Returns and Exchanges
Flextel.com has a clear return and exchange policy in place. If users are not satisfied with their virtual phone number or face any technical difficulties, they can contact customer support for assistance. The team is committed to resolving any issues promptly and ensuring customer satisfaction.
Promotions and Discounts
Flextel.com occasionally offers promotions and discounts on their virtual phone numbers. These offers can provide added value for users and make their services even more affordable. Users can stay updated on these promotions through the website or by subscribing to their newsletter.
Reputation
Flextel.com has built a strong reputation in the industry for providing reliable and professional virtual phone number services. Their commitment to customer satisfaction, along with their high-quality products and excellent customer service, has earned them the trust of many businesses and individuals.
Payment Options
Flextel.com offers secure payment options, including major credit cards and PayPal. While the payment methods might not be as extensive as some competitors, they ensure that all transactions are safe and protected.
Loyalty Programs
Flextel.com does not currently have a loyalty program in place. However, they focus on providing ongoing value through their services and maintaining customer satisfaction with their high-quality virtual phone numbers.
Customer Reviews
Customer reviews of Flextel.com are overwhelmingly positive, with users praising their reliable service, extensive selection of virtual phone numbers, and excellent customer support. Many users appreciate the flexibility of their pricing plans and the ease of use of their website.
Community Involvement
Flextel.com actively participates in the community by supporting local charitable organizations and events. They believe in giving back and making a positive impact in the areas they operate.
Shipping and Costs
Since Flextel.com provides virtual phone numbers, there are no physical products to be shipped. The numbers are activated instantly upon signup, eliminating the need for shipping. As for costs, Flextel.com clearly outlines their pricing plans on their website, including any additional charges or fees, ensuring transparency for their customers.