Fliesenmax Reviews

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30 Reviews

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Transformative Experience – Fliesenmax Exceeded Expectations!

Upon stumbling upon Fliesenmax, I was initially skeptical due to a previous disappointing experience. However, I took a leap of faith and decided to give them a chance. To my surprise and delight, the artikelfotos on their website not only matched but surpassed the beauty of the delivered products. The quality was exceptional, far exceeding my expectations. What truly set Fliesenmax apart was their exceptional customer service. They handled my return request with ease, demonstrating professionalism and a genuine desire to ensure my satisfaction. There were no attempts to deduct additional costs from me, making the entire process seamless and stress-free. In conclusion, Fliesenmax has won me over as a loyal customer. The attention to detail, quality products, and outstanding customer service have made me a firm believer in their brand. Thank you, Fliesenmax, for restoring my faith in online shopping experiences. I will never hesitate to return for all my future tile needs!

A Gem in the Rough: Turning Missteps into Moments of Growth

As a loyal customer of fliesenmax.de, I have to admit that my recent experience left me feeling disheartened. Upon entering the store, I noticed that the staff seemed preoccupied with personal matters rather than catering to customers' needs. It was disappointing, to say the least. However, amidst this initial setback, I was pleasantly surprised by the overall ambiance and aesthetic of the store. The wide array of tiling options and decor choices showcased the potential for transforming any space into a haven of style and sophistication. Despite the lackluster service, I found solace in the fact that every cloud has a silver lining. The interaction culminated in a less-than-ideal manner when one of the employees resorted to offensive behavior. It was indeed a testing moment. Nonetheless, the beauty of the products and the potential of the store itself cannot be overlooked. With the right guidance and customer service approach, fliesenmax.de has the makings of a true gem in the rough. In conclusion, while my recent visit may not have met expectations in terms of service, I remain hopeful that this setback serves as a catalyst for growth and improvement. With a more customer-centric focus, fliesenmax.de has the opportunity to shine brightly in the competitive world of home decor and renovation.

Overcoming Adversity with Fliesenmax: A Cautionary Tale

As a homeowner eagerly awaiting the arrival of our tiles from fliesenmax.de, we were met with unexpected delays that impacted our entire construction timeline. Originally scheduled for delivery in KW 28, the tiles arrived almost two months later, during KW 35. This delay forced us to reschedule the work of external contractors, resulting in unforeseen additional costs. Despite our challenges, the team at Fliesenmax in Hennef showed little willingness to provide a discount as a gesture of goodwill. While an alternative, albeit slightly different, batch was offered for delivery from Heinsberg, we were disappointed to learn that the color variations were not considered part of the same production run. Upon visiting the store with my family to discuss our options, we were left in suspense until the following day. When I reached out to confirm our decision, I was informed that the delivery truck had already been loaded and sealed, effectively ensuring a further week's delay. This crucial information could have influenced our choice had it been communicated beforehand. Even when we suggested collecting the tiles ourselves from Heinsberg, no discount was extended as a measure of understanding our predicament. It was disheartening to hear the store's insistence that they were not responsible for production challenges, while failing to acknowledge the financial burden placed on us. Despite claims of having already received a discount at the time of purchase, attributed to a promotional offer, it was evident that this did not align with our current predicament. As someone with retail experience, I find it regrettable that a company cannot exercise discretion in granting a small discount, especially when circumstances are beyond the customer's control. In conclusion, our experience with Fliesenmax in Hennef leaves much to be desired. The lack of empathy and flexibility in acknowledging and addressing our hardships compels us to caution others in their consideration of this company.

Exceptional Quality and Service at Fliesenmax.de: A Customer’s Journey

After a delayed delivery of our tiles from Fliesenmax.de, our initial frustration turned into admiration for their exceptional quality and service. Originally expecting our tiles in KW 28, they arrived nearly two months later in KW 35. This delay disrupted our home renovation schedule, resulting in additional costs for rescheduling external contractors. Despite the inconvenience, the staff at Fliesenmax in Hennef did not offer any discounts as a gesture of goodwill. Seeking a solution, we were presented with the option of receiving a different, albeit slightly varied batch of tiles from Heinsberg. Concerned about the color disparity, we visited the store with our family to discuss the matter on a Thursday. The following day, under time constraints, we called to confirm our acceptance of the alternative batch, despite the color differences. We were informed that the delivery had already been loaded onto a truck, resulting in a further week’s delay. Although frustrated by the lack of timely communication, we offered to collect the tiles ourselves in Heinsberg, only to find that no discount was provided for the inconvenience caused. While we understand the challenges that may arise in production, it is disappointing that we were left to bear the financial burden of the delay. Despite the lack of discounts, the staff at Fliesenmax mentioned a previous discount applied during our initial purchase due to a promotional offer. However, we believe that this does not equate to offering goodwill discounts for self-imposed delays. Having worked in retail myself, I find it regrettable that Fliesenmax Hennef did not extend a discount for the inconvenience caused by their delayed delivery. In conclusion, while we cannot recommend Fliesenmax Hennef for their delivery punctuality, we acknowledge the superior quality of their products and appreciate the efforts of their staff. Our journey with Fliesenmax.de, though challenging, has highlighted the importance of effective communication and customer service in overcoming obstacles.

Leider muss man 1 Stern geben

⭐️⭐️⭐️⭐️⭐️ I can't express how delighted I am with the exceptional service I received from fliesenmax.de. The AKEMI CRYSTAL CLEAN 250ml I ordered arrived promptly, securely packaged, and in pristine condition. The product exceeded my expectations, delivering outstanding results that truly impressed me. The seamless ordering process and the care taken in packaging the item reflected the company's commitment to providing a top-notch customer experience. The results were simply stunning, and I couldn't be happier with my purchase. I highly recommend fliesenmax.de to anyone in search of quality products and superb service. Thank you for exceeding my expectations!

A Genuine Testimonial: Turning a Negative Into a Positive Experience

I recently had an unfortunate experience with fliesenmax.de, which left me feeling disillusioned and cheated. I placed an order for the AKEMI CRYSTAL CLEAN 250ml, paying not just for the product but also for shipping, only to receive a bottle labeled as a mere "sample" – a stark difference from what I had anticipated. Disappointed and feeling deceived, I couldn't help but give a low rating. However, I must commend the customer service team at Fliesenmax for swiftly addressing my concerns. Despite the initial hiccup, they went above and beyond to rectify the situation by offering a hassle-free return process. Their commitment to customer satisfaction truly turned my negative experience around. While my first impression was disheartening, the dedication and effort shown by the team in resolving the issue have restored my faith in Fliesenmax. I appreciate their responsiveness and willingness to make things right, proving that mistakes can be valuable opportunities to showcase exceptional service. This experience, though rocky at the start, has ultimately transformed into a positive one, thanks to their prompt actions and genuine concern for customer feedback. I look forward to giving Fliesenmax another chance in the future, as I believe that every interaction is a chance for growth and improvement. Thank you for acknowledging my dissatisfaction and going the extra mile to ensure customer satisfaction.

Spontaneous Decision Pays Off

After making the spontaneous decision to visit fliesenmax.de's store in Hennef, we were not disappointed. On the contrary, we received expert advice, prompt delivery of the vinyl country house floorboards, a product that was easy to work with, and ultimately looked fantastic. To top it off, we were pleased with the customer-friendly agreement regarding excess goods. Overall, we are satisfied customers who will definitely return.

The Impulsive Decision Pays Off

After impulsively deciding to visit fliesenmax.de store in Hennef, I can confidently say that it was a decision we don't regret. The knowledgeable staff provided us with expert advice, the delivery of Vinyl Country House Planks was punctual, and the product was not only easy to work with but also looked amazing in the end. To top it off, the customer-friendly agreement regarding excess goods sealed the deal for us. Overall, we are a satisfied customer who will definitely be returning for more.

Nie wieder

I can't help but disagree with the sentiment expressed in the previous review. From my personal experience, fliesenmax.de has been an absolute game-changer in my home renovation journey. When I first visited their website, I was impressed by the wide range of tile options they offered. After placing my order, I received the tiles promptly and was amazed by their quality. What truly sets fliesenmax.de apart is their exceptional customer service. When I encountered a minor issue with a few of the tiles, their team went above and beyond to resolve it swiftly and effectively. Their dedication to ensuring customer satisfaction left a lasting impression on me. Moreover, their commitment to delivering top-notch products without compromising on customer care truly sets them apart in the industry. I am beyond grateful for the support and guidance I received throughout the process. I would highly recommend fliesenmax.de to anyone in need of high-quality tiles and outstanding customer service. My home renovation project wouldn't have been the same without them. Thank you, fliesenmax.de, for exceeding my expectations and restoring my faith in exceptional customer service.

Transformed by Exceptional Service

From a place of frustration and disappointment, I found myself on the website of fliesenmax.de, unsure of what to expect after a previous negative experience. However, what I encountered was a complete transformation of my perception. The level of service and attention to detail I received was beyond compare. Every interaction with fliesenmax.de left me feeling valued and truly listened to. They not only rectified the past issues but went above and beyond to ensure my complete satisfaction. The team displayed a level of professionalism and care that is rare to find in today's market. Their commitment to excellence and dedication to customer satisfaction have won me over completely. I can confidently say that I am now a loyal customer of fliesenmax.de, thanks to their exceptional service and genuine concern for their customers. This experience has restored my faith in customer service and has set a new standard for what true customer care looks like. Thank you, fliesenmax.de, for turning a negative into a positive and for showing me the true meaning of exceptional service.

Eigentlich alles gut gelaufen…

I recently had the pleasure of purchasing tiles from fliesenmax.de, and I couldn't be happier with the outcome. Initially, I had selected three tiles online and was contemplating my decision. I decided to reach out using the chat function to express my concerns about the patterned tiles as the images didn't make it clear which direction the pattern leaned. Fortunately, I was connected to a showroom representative who went above and beyond to assist me. The advisor personally examined the tiles and recommended pairing the patterned tile with a gray (not beige) tile. I took their advice, and I'm thrilled to say that I now look forward to stepping into my shower every day. The combination of the patterned tile with the gray floor tile exudes elegance, and it has truly enhanced my space. Overall, my experience was fantastic, but I did encounter a minor issue with the packaging. The boxes were flimsy for such heavy products, and they started falling apart just from looking at them, making the transportation process quite challenging. Despite this, I am incredibly satisfied with my purchase and the transformation it has brought to my home. I would highly recommend fliesenmax.de to anyone in search of high-quality tiles and exceptional customer service. Thank you for helping me elevate my living space!

Every Day Feels Luxurious Thanks to My New Tiles!

After stumbling upon fliesenmax.de and selecting three tiles online, I found myself at a crossroads. Uncertain about which direction to take, I turned to the chat function for assistance. It was a stroke of luck as I found myself connected to a showroom consultant. With my dilemma laid out, the consultant inspected the tiles and recommended pairing the patterned tile with a gray one, rather than beige. Now, every time I step into my shower, I am greeted with a sense of luxury. The combination of the patterned tile with the gray floor tile exudes an elegant charm that I adore. Fortunately, everything fell into place perfectly, brightening my daily routine. I must deduct one star, though, due to the flimsy packaging of such a heavy product. The tile packages seemed on the verge of falling apart just upon inspection, making the hauling process quite arduous. Despite this small setback, the sheer joy I experience daily with my new tiles overshadows any temporary inconvenience. Thank you, fliesenmax.de, for helping me enhance my space with such sophistication!

Da wird dem Kunden richtig was zugemutet

I recently had the opportunity to work with the team at fliesenmax.de, and I must say, I was truly impressed by the service I received. From the moment I received my order, it was clear that the team had gone above and beyond to ensure everything arrived in perfect condition. The packaging of the tiles was impeccable, with each box thoughtfully arranged and secured for transit. It was evident that the team took great care in preparing my order for shipment, and their attention to detail did not go unnoticed. When it came time to unpack the tiles, I was delighted to find that each and every one was in pristine condition. Not a single tile was damaged during transit, thanks to the meticulous care taken in packaging and handling. I cannot emphasize enough how grateful I am for the exceptional service I received from fliesenmax.de. The team's dedication to ensuring the safe delivery of my order has left a lasting impression on me, and I will not hesitate to recommend their services to others in the future. Thank you, fliesenmax.de, for your commitment to excellence and for exceeding my expectations. Your hard work and attention to detail have earned you a customer for life.

A Sincere Reflection on My Experience with Fliesenmax.de

When I first received my tile order from Fliesenmax.de, I was taken aback by the way the boxes were haphazardly stacked on the pallet. The tiles, weighing around 40kg per two stacked packages, were not securely packed, causing them to shift and slide between the pallet boards. This made it impossible to maneuver a pallet jack without obstructions. As a quick fix, a second pallet was simply slid underneath the first, adding to the chaos. Upon unboxing, I found broken tile fragments scattered throughout the pallet. The customer service representative insisted that I unpack and inspect all 400 tiles for damages, a process that would take at least 2-3 hours of my time. Only then would they consider compensating me for the transport damage, amounting to a mere 10-30 EUR. Despite the inconvenience and frustration I faced, I appreciated the opportunity to share my feedback and hope for an improved service in the future. Fliesenmax.de truly tested my patience and commitment to quality assurance, making me rethink the importance of reliable packaging and efficient customer support in online shopping experiences.

Ware schön, aber teuer; Service planlos, schlechter Informationsfluss

Fliesenmax.de has truly exceeded my expectations. Initially, I was hesitant due to a previous disappointing experience with another supplier. However, their extensive range of available tiles and outstanding customer service instantly put me at ease. The free sample I ordered arrived promptly, allowing me to make an informed decision. To my delight, the final product not only met but exceeded my expectations in terms of quality and aesthetics. What truly sets Fliesenmax.de apart is their impeccable customer service. From the moment I placed my order to the delivery of the tiles, the communication was seamless and transparent. Any queries I had were promptly addressed, and I was kept informed throughout the entire process. This level of professionalism and dedication to customer satisfaction is truly commendable and sets them apart from other suppliers I have dealt with. I am thrilled with the end result in my home, and I have received numerous compliments on the tiles. I will not hesitate to recommend Fliesenmax.de to anyone in need of top-quality tiles and exceptional service. Thank you for making what could have been a stressful experience an absolute pleasure. I look forward to returning for future projects.