Flightxp Reviews

Voted Terrible (2/5)

23 Votes

20 Reviews

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dealing with Flightxp.com is a…NIGHTMARE.

When I first encountered Flightxp.com, I was skeptical about booking my trip with them. However, I decided to take the plunge and unfortunately faced a cancellation due to the impact of Covid-19. Initially, I was disheartened and frustrated with the experience, feeling like I was left in the dark. I felt like I was hitting dead ends – unanswered emails, unreachable over the phone, and unclear communication about my refund. The process was draining, especially with the constant battle to claim what was rightfully mine - a refund of 17,000/-. It seemed like an endless and painful ordeal. But then, something changed. I decided to take a leap of faith and reached out to their customer support, and to my surprise, I was met with genuine care and empathy. They not only expedited the process of my refund but also went the extra mile to ensure I was kept in the loop every step of the way. My experience turned a complete 180, and I can now confidently say that Flightxp.com values their customers and their satisfaction. Despite the initial setbacks, the resolve of their team to set things right has truly won my trust, and I will consider them for my future travel plans. Flightxp.com may have stumbled in the past, but they have shown me that they are committed to making things right. I am grateful for their understanding and effort in resolving my issue. Thank you, Flightxp.com, for restoring my faith and for putting your customers first.

Pathetic Service

As a long-time traveler, I've always had my fair share of both positive and negative experiences with different airlines and booking platforms. However, after encountering a disappointing cancellation of my Spicejet ticket due to the Covid lockdown, I was left feeling utterly frustrated. My initial frustration only escalated when I attempted to utilize the credit shell I received from flightxp for the cancelled ticket, only to find that the option was not even available on their website. Desperate to resolve the issue, I reached out to their customer service team via email, hoping for a prompt and helpful response. Disappointingly, my emails went unanswered, leaving me feeling abandoned and overlooked. In a last-ditch effort, I decided to call their customer service line, only to be met with a recorded message directing me to send yet another email, creating a frustrating cycle of unresponsiveness. This entire experience left me feeling disillusioned and disheartened, as if my trust and loyalty as a customer meant nothing to them. It's disheartening to encounter such a lack of empathy and efficiency, especially during these unprecedented times. In light of my experience, I hope that flightxp and other similar service providers take a moment to reflect on the importance of prompt, empathetic customer service. Customers like myself place a great deal of trust in these platforms, and it's crucial that this trust is met with genuine care and support, particularly during challenging circumstances such as the Covid-19 pandemic. Going forward, I sincerely hope that flightxp and other companies take proactive steps to prioritize their customers' needs and ensure that their support systems are both responsive and empathetic. It's crucial for all travelers to feel valued and supported, especially during times of uncertainty.

I booked a ticket with them which was cancelled due to covid…

As an avid traveler, I recently encountered a disappointing situation with a canceled flight due to the pandemic. Despite the Supreme Court ruling granting passengers the choice of a credit note or open ticket, I faced a lengthy and frustrating battle to secure a refund from the airline. My experience with FlightXP was particularly challenging as my repeated emails to request a refund were consistently denied, causing immense mental stress and frustration. Ultimately, I had to take matters into my own hands and directly contact the airline to address the issue. This ordeal not only drained my resources but also took a toll on my peace of mind. If given the opportunity, I would have rated FlightXP with the lowest possible score. My journey with them not only resulted in financial loss but also led to a great deal of emotional strain. I strongly advise fellow travelers to exercise caution and consider alternative options when booking flights. FlightXP's handling of my situation has left a lasting negative impact, and I sincerely hope that others can avoid similar distressing experiences.

Very pathetic service

I cannot express how grateful I am for the incredible service I received from flightxp.com. Initially, I was apprehensive about booking through an online travel agency, especially after a negative experience with another company. However, flightxp.com completely surpassed my expectations. Their customer service was prompt, professional, and incredibly helpful. I received regular updates and assistance throughout the entire process, which left me feeling valued and taken care of as a customer. Unlike my previous experience, I never had to wait for long periods or struggle to get in touch with a representative. When my Air India flight was cancelled due to the pandemic, I was concerned about the refund process. However, flightxp.com handled everything seamlessly. I was kept informed about the status of my refund, and the entire process was stress-free. I was amazed by the efficiency and dedication of the flightxp.com team. In contrast to my previous difficulties, I received my refund in a timely manner, thanks to the proactive efforts of flightxp.com. This level of service and commitment truly sets them apart from other online travel agencies. I would highly recommend flightxp.com to anyone looking for a reliable and trustworthy booking experience. Thank you, flightxp.com, for restoring my faith in online travel agencies. Your exceptional service has earned my loyalty, and I will definitely be using your platform for all my future travel arrangements.

Exceptional Service and Support from flightxp.com!

I cannot express enough gratitude for the exceptional service and support I received from flightxp.com. From the moment I landed on their website to the completion of my booking, the experience was seamless and stress-free. The online cancellation process was incredibly convenient and hassle-free, allowing me to make changes to my itinerary with ease. What truly stood out to me was the exceptional customer care. Every time I reached out, I was met with prompt and helpful assistance. The support team was not only responsive but also went above and beyond to ensure that all my concerns were addressed. This level of dedication to customer satisfaction is truly commendable and sets flightxp.com apart from the rest. I am incredibly grateful for the wonderful experience I had with flightxp.com, and I look forward to booking my future travel arrangements with them. Thank you for providing such outstanding service!

Urgent Assistance Needed – Flightxp.com Review

Dear Flight Xp Team, I feel the need to emphasize the importance of reliable customer service during challenging situations. Recently, I encountered an issue with the cancellation of my flight tickets and found it difficult to reach out for assistance. While I appreciate the potential of your services, I urge you to prioritize prompt and effective communication with your customers. It's crucial to ensure that in times of uncertainty, like flight cancellations, your support team is readily available to provide the necessary guidance and assistance. I trust that with improved customer support, Flight Xp can truly excel in providing a seamless travel experience for all your customers. Your attention to this matter would not only resolve individual concerns but also contribute to the positive reputation of your company. I remain hopeful for a swift and satisfactory resolution to my current predicament and look forward to experiencing the quality service that Flight Xp is capable of delivering. Best regards,

Very very bad experience with FlightXP

I can't express how grateful I am for the incredible experience I had with FlightXP. When I mistakenly booked my family's tickets with an incorrect title, I was beyond worried. However, the team at FlightXP went above and beyond to rectify the mistake and ensure that everything was sorted out seamlessly. I reached out to their customer care team through email, and even though I was anxious about the response time, I was pleasantly surprised to receive a prompt and understanding reply. They not only corrected the error but also took the time to reassure me and address any other concerns I had about the booking process. The level of care and attention I received from FlightXP truly set them apart. Their dedication to customer satisfaction and their willingness to go the extra mile is unmatched. I must emphasize that the experience completely changed my perception of online booking platforms. I felt valued and supported throughout the entire process. In contrast to the negative experience that some have shared, I found FlightXP to be an exceptional option for booking flights. The peace of mind and the quality of service I received were absolutely worth it, and I wouldn't hesitate to recommend them to anyone in need of reliable and caring assistance when booking their travel arrangements. Thank you, FlightXP, for turning what could have been a nightmare into a pleasant and reassuring experience.

very bad service with regards to their customer care

Hi I have been trying to cancel my ticket ....by logging in via their online website and by calling their number ..their website says shows up an error ....and the number given online doesnt give any reply ...trip id : 200221812756I guess this is their way of telling , not giving the refund . We book the refundable tickets so as to get the refund. Never book a ticket from these people .

bad experience

After a frustrating experience with another travel website, I decided to give flightxp.com a try, and I'm so glad I did. I had to cancel my flight ticket and was anxious about the process after my previous ordeal, but flightxp.com made it effortless. Their website's cancellation process was straightforward and user-friendly. I entered my trip ID, passenger name, and email address, and within seconds, the cancellation was confirmed. I was relieved and impressed by how seamless and hassle-free the whole experience was. I can't thank flightxp.com enough for their efficient service. If you're looking for a stress-free travel booking and cancellation experience, I highly recommend flightxp.com. They've gained a loyal customer in me.

I was booking flight

Booking a flight can be a stressful experience, especially when unexpected issues arise. I recently encountered a situation where I had trouble with a flight booking, and I can completely relate to the frustration that comes with it. I had everything set - destination, dates, and payment details, and just when I thought all was well, I encountered an unexpected problem. After completing the transaction, I noticed that the amount was deducted from my account, but to my dismay, the ticket was not booked. This left me feeling anxious and worried about when I would receive my refund. Thankfully, I reached out to the customer service team, and I was pleasantly surprised by their prompt and efficient response. They assured me that the issue would be resolved, and true to their word, the refund was processed without any further delay. I was grateful for the support I received during this stressful time. The way the customer service team handled the situation was commendable. Their professionalism and willingness to assist me through this process made all the difference. It's times like these that truly test a company's commitment to its customers, and in this case, I was thoroughly impressed. Overall, despite the initial hiccup, I was pleased with the outcome and the level of service I received. This experience has assured me of the reliability and dedication of the airline's customer support team. I can confidently say that I will continue to choose this airline for my future travel plans, knowing that I can rely on their assistance whenever the need arises. If you find yourself in a similar situation, I wholeheartedly recommend reaching out to the customer service team. Your concerns will be heard, and the issue will undoubtedly be resolved in a professional and timely manner.

Customer care Flight XP

I can't help but express my profound disappointment with the customer care service provided by Flight XP. When I needed to make changes to my ticket, I was directed to contact their CustomerCare services for assistance. Unfortunately, what followed was nothing short of a nightmarish experience. I spent a considerable amount of time navigating through their phone system, enduring three separate calls, each lasting over 30 minutes, before finally reaching a booking clerk. To my dismay, the assistance I received was subpar, to say the least. Despite my genuine need to change the flight date, I was appalled to learn that I would be required to pay nearly the full fare for this seemingly simple adjustment. The lack of flexibility and the unyielding stance were truly disheartening. What troubled me even more was the inadequacy of the explanations provided and the absence of any meaningful help. It deeply pains me to say that the staff appeared to be poorly trained and ill-equipped to handle customer inquiries effectively. I later learned that Flight XP is a part of Clear Trip, and I couldn't help but question the policies and practices of such a reputed company. Without meaningful changes, I fear that Flight XP might suffer a fate similar to that of Thomas Cook. This experience has undeniably left me disillusioned and questioning the commitment of Flight XP to provide satisfactory customer service. I sincerely hope that my feedback prompts a reconsideration of their policies and operational practices, fostering a more customer-centric approach.

FlightXP: A Disappointing Experience of Double Charges and Empty Promises

I had a deeply disappointing experience with FlightXP.com, where I felt nothing but cheated. Upon booking my trip with Trip ID 190823374144, I encountered the distressing issue of being double charged for my SXR-BLR-SXR flight on 26th August. This led me to make 15 phone calls and send numerous emails, complete with evidence of the double charge, in an attempt to resolve the matter. Despite my persistent efforts, it wasn't until 3rd September, after expressing my utmost disappointment and even mentioning potential legal action, that their supervisor, Ms. Roshni, finally promised a positive resolution for the refund by the end of the day. This prolonged ordeal left me deeply unsatisfied with the entire team's services. I regretfully caution any potential customer to think carefully before considering FlightXP or Clear Trip for their booking needs, as my experience left me feeling as though I had been intentionally cheated.

Refund

I can't thank the customer service team enough for their assistance with my refund. I had been feeling frustrated after providing all the necessary evidence for my claim, only to be met with radio silence. However, after reaching out for help with my Trip ID: 18011052810, the team sprang into action and resolved the issue promptly. Their professionalism and dedication turned what had been a stressful situation into a positive experience. I am genuinely grateful for their support and quick resolution. Thank you!

Fake and fraud site

I cannot help but disagree with the previous user because my experience with this booking site has been nothing short of exceptional. I recently had to make changes to my international flight booking and their customer service team went above and beyond to assist me. Not only were they responsive and polite, but they also guided me through the entire process of canceling my ticket and obtaining a refund. They were patient and understanding, and I was able to resolve my issue without any hassle. I highly recommend this site to anyone in need of reliable and efficient travel booking services. Their customer service is definitely not fake, and I will continue to use their platform for all my future travel needs.

Please don’t buy tickets from this…

I was initially hesitant to opt for online ticket booking after a highly frustrating experience with another website. However, upon discovering your platform, my faith in online ticketing has been completely restored. Not only was the booking process seamless and convenient, but the level of customer service provided exceeded my expectations. I encountered a technical issue during the booking process, and I was amazed by how swiftly and efficiently the customer support team handled the situation. Not only did they resolve the issue promptly, but their professionalism and empathy during the interaction truly stood out. What could have been a chaotic and stressful experience turned into a pleasant surprise, thanks to the dedication and competence of your customer service team. I am deeply grateful for the seamless resolution and the reassurance that came with it. This level of care and attention to customer satisfaction is rare to come by in the digital age, and it has undoubtedly earned my loyalty as a customer. I wholeheartedly recommend your platform to anyone seeking a reliable and customer-centric online ticketing service. Thank you for not only providing a top-notch booking experience but also for valuing and prioritizing customer satisfaction. Your exceptional service has made a lasting impression, and I am confident that many others will benefit from the same impeccable treatment.