Introduction

Flipkart is an Indian e-commerce website that was founded in 2007, and it has since become one of the largest online retailers in the country. The company offers a wide range of products, including electronics, fashion, books, home appliances, and more. Flipkart has also launched several of its own products, such as tablets and smartphones.

Pros and Cons

Pros:
  • Large selection of products
  • Competitive pricing
  • Easy-to-use website
  • Reliable delivery
  • Option for same-day delivery
  • Multiple payment options
Cons:
  • May not always have the best deals
  • Sometimes lacks in customer service
  • Confusion with third-party sellers
  • Return process can be difficult

User Experience

Flipkart's website is user-friendly and easy to navigate, with a search bar that makes it easy to find specific products. The product pages are well-designed, and they provide detailed information on the products, including specifications and customer reviews. The website also has a feature that allows customers to compare products side by side.

Pricing and Value for Money

Flipkart offers competitive pricing, and its daily deals and discounts make it an affordable option for customers. The website also has a feature that allows customers to compare prices of different products to find the best value for their money.

Alternatives

Some popular alternatives to Flipkart in India include Amazon India, Snapdeal, and Myntra.

Customer Service

Flipkart's customer service can be hit or miss. While the company has a dedicated customer service line and chat support, some customers have reported long wait times and unhelpful representatives.

Product Quality and Selection

Flipkart offers a wide selection of products, and the quality is generally good. The website also has a feature that allows customers to rate and review products, which helps other customers make informed buying decisions.

Website Usability

Flipkart's website is user-friendly and easy to use. The search bar works well, and the product categories are clearly listed. The website also has a feature that allows customers to track their orders, which is helpful.

Returns and Exchanges

Flipkart's return and exchange policy can be difficult to navigate, especially when dealing with third-party sellers. However, the company does offer a 30-day return policy on most products, with some exceptions.

Promotions and Discounts

Flipkart offers daily deals and discounts on a wide range of products. The website also has a feature that allows customers to sign up for notifications when products go on sale.

Reputation

Overall, Flipkart has a good reputation in India. The company has been around for over a decade, and it has become one of the most popular online retailers in the country.

Payment Options

Flipkart offers multiple payment options, including credit/debit cards, net banking, and cash on delivery. The website also has a feature that allows customers to save their payment information for future purchases.

Loyalty Programs

Flipkart offers a loyalty program called Flipkart Plus, which gives customers access to special deals and discounts. To become a member, customers must earn a certain number of coins by making purchases on the website.

Customer Reviews

Flipkart's customer reviews are generally positive, with many customers praising the selection, pricing, and customer service. However, some customers have reported issues with returns and exchanges.

Community Involvement

Flipkart is involved in several community initiatives, including programs that focus on education and environmental sustainability.

Shipping and Costs

Flipkart offers reliable delivery, and the website has a feature that allows customers to track their orders. The company also offers same-day delivery in select cities for an additional fee. Shipping costs vary based on the product and the location, but the website offers free shipping on certain products and for orders above a certain amount.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

Flipkart Recent User Reviews

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Reviewer Name: Navjot Kaur

Review Submission Date: 16-02-2019

Review Title: A Terrible Experience:
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Review Description: My experience with Flipkart was absolutely awful. The company was unable to provide any explanation as to why my product was not delivered. It was an incredibly frustrating experience, with the delivery date constantly being pushed back by three days each time. Suffice to say, I will not be purchasing any products from Flipkart again.

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Reviewer Name: Imran Khan

Review Submission Date: 16-02-2019

Review Title: Poor Service Experience
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Review Description: The delivery of Huggies Wonder Pants has been a complete disappointment, as there has been no response from the team to date. Despite having ordered the product on 6th October, it is still showing as 'in transit'. Despite continuously following up with the team, nobody seems to be taking any interest. Recently, they even called me and suggested that I cancel the order, which I think is just a tactic to fool the customer on a big billion day. I would recommend not to buy anything from them, as Amazon offers a better range of products with faster delivery.

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Reviewer Name: Anzs

Review Submission Date: 16-02-2019

Review Title: Poor Service Experience
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Review Description: I have never had such a terrible service in my entire life...

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Reviewer Name: vishnu sharma

Review Submission Date: 16-02-2019

Review Title: Warning: Stay away from this fraudulent group
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Review Description:

This group is operating a scam where they promise certain products but end up sending something else entirely. It is evident that this side is only after stealing your money. As such, we strongly advise against purchasing anything from them.

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Reviewer Name: Sudarshan Timshina

Review Submission Date: 16-02-2019

Review Title: Service quality is satisfactory. Fast delivery and good quality products.
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Review Description:

However, the mobile application lacks finesse and appears to have been designed by unprofessional developers. This is an area where Flipkart needs to improve.

The user interface and experience on the mobile application is disappointing. It seems as though the application was designed without much consideration for the customer.

Flipkart should focus on enhancing the design and functionality of their mobile application to make it more user-friendly and enjoyable to use.

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Reviewer Name: Developer

Review Submission Date: 16-02-2019

Review Title: Excellent Service
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Review Description: The service provided is of top-quality. The product is delivered on time, ensuring maximum satisfaction for the customers. Overall, the service is remarkable and deserves a thumbs up.

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Reviewer Name: Harsh Vardhan

Review Submission Date: 16-02-2019

Review Title: Disappointing Experience with Flipkart
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Review Description: The online retailer Flipkart has left me thoroughly disappointed. After placing an order with the ID OD223212880949930000, I received an empty box with no contents inside. It's clear that the company cannot be trusted and is engaging in fraudulent practices. Unfortunately, it seems like no one is taking my complaint seriously and instead, they are just sitting idly by. As a result, my experience as a customer with this company has been terrible. I still have not received any communication from Flipkart to resolve this issue.

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Reviewer Name: Natasha Gomes

Review Submission Date: 16-02-2019

Review Title: Issues with Delivery and Cancellation of Google Chromecast Order
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Review Description:

I recently placed an order for a Google Chromecast device that was scheduled to be delivered on the 26th. However, the delivery was not made on the promised date and to add to my dismay, the order was eventually cancelled by the seller- Flipkart.

Despite my attempts at requesting a call back from the company, no one reached out to me in order to rectify the issue.

Unfortunately, this has been a negative experience for me, and I have come to know through friends that Amazon is a better option. However, it appears that Amazon does not sell Google Chromecast devices.

The reason provided by Flipkart for the cancellation was that the delivery agent was unable to reach me due to the package's large size. The delivery person stated that it could not fit into his car and this seemed a bit unusual to me.

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Reviewer Name: Gaurav Goel

Review Submission Date: 16-02-2019

Review Title: They commit but never deliver nor any…
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Review Description: They commit but never deliver nor any mechanism to track the actual status nor their toll free numbers are working.

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Reviewer Name: Sheraf

Review Submission Date: 16-02-2019

Review Title: Very worst online seller
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Review Description: Very worst online seller. They not deliver your product on time. They never support you (very worst customer care support) on your issues. dont go an d buy any product price is higher because they will cheat you and they will not support you.
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