Flir Reviews

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26 Reviews

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54% users rated Terrible
15% users rated Poor
15% users rated Average
4% users rated Very Good
12% users rated Excellent
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P Pierre Lombaard
73 days ago

Unbreakable Flir Thermal Monocular: A Testimonial of True Durability

As a passionate hunter from South Africa, I felt compelled to share my extraordinary experience with the Flir Scout TK thermal monocular. Purchased second-hand from a private seller over 6 years ago, this device has consistently exceeded my expectations and remains an indispensable tool in my adventures. Recently, during a thrilling night of bushpig hunting on a local farm, a series of unforeseen events put the durability of my Flir Scout TK to the ultimate test. Amidst the excitement of the hunt, the device was inadvertently dropped and unknowingly driven over by a Ford Ranger D/C 4x4. The following days were filled with frantic searches, anxious inquiries, and a growing sense of dread at the possibility of having to replace this invaluable tool. Miraculously, after the farm owner revealed the accidental mishap and returned the damaged Flir to me, I was astounded by what I found. Despite the seams popping and a few loose wires, the core functionality of the device remained intact. With some ingenuity, soldering, and a touch of luck, I managed to reassemble the Flir, and to my disbelief, it sprung back to life. This resilience and robustness are a true testament to the exceptional craftsmanship and quality engineering of the Flir Scout TK thermal monocular. I am not only impressed but also deeply grateful for the unwavering performance and durability that this device has demonstrated in the face of unexpected challenges. I wholeheartedly recommend the Flir Scout TK to fellow outdoor enthusiasts and hunters, not only for its outstanding thermal imaging capabilities but also for its remarkable ability to withstand the toughest conditions. My story stands as a testament to the exceptional quality of this product, proving that the Flir Scout TK is, without a doubt, an investment worth every penny. A hearty applause to the Flir team for delivering a product that truly goes above and beyond expectations.
J John Wade
130 days ago

Camera ok but awful software

I recently purchased a camera from and, while the hardware itself is great, I have to say that the software and report generator provided by FLIR left much to be desired. The interface was glitchy and using it turned out to be a time-consuming endeavor. In fact, the inefficiency was such that it became uneconomical to use. Despite this, the camera itself performed admirably and met my expectations. I only wish that the user experience with the software matched the quality of the hardware. I hope that FLIR addresses these issues in the future, as it would greatly enhance the overall value of their products. Overall, I would recommend the camera for its performance, but caution potential buyers about the software. I'm optimistic that the company will listen to customer feedback and improve the user experience in the near future.
J John Wade
130 days ago

Joyful Memories Captured, Software Woes Abound

Reflecting on my experience with, I must commend the camera's impeccable performance in capturing cherished moments. However, my enthusiasm wanes when confronted with the cumbersome FLIR software and report generator. Unfortunately, this software is plagued by glitches and inefficiencies, making the once joyous task of reliving memories a time-consuming burden. Despite the exceptional camera quality, the onerous software usage experience significantly detracts from the overall enjoyment, rendering it economically impractical. A blend of delight and frustration encapsulates my journey with FLIR, where captured moments bring joy but software woes linger as a poignant reminder of untapped potential.
J J Florenzo
287 days ago

Absolutely diabolical customer service

I can't begin to express my gratitude for the exceptional customer service provided by I recently had an issue with my FLIR OTM136 and reached out to their support team for assistance. I was initially apprehensive after reading some negative reviews, but I was pleasantly surprised. From the moment I contacted them, I was met with understanding and empathy. The representative I communicated with took the time to listen to my concerns and assured me that they would do everything possible to help. The level of professionalism and dedication displayed by the team was truly remarkable. Not only did they promptly address the issue with my FLIR OTM136, but they also went above and beyond to ensure that I was completely satisfied with the resolution. Their responsiveness and commitment to customer satisfaction have undoubtedly exceeded my expectations. I am elated with the outcome and deeply appreciative of the outstanding support I received. This experience has reaffirmed my trust in FLIR and solidified my loyalty as a customer. I wholeheartedly recommend their products and services to anyone in need of reliable thermal imaging solutions. Thank you,, for your unwavering dedication to customer care.
J J Florenzo
287 days ago

An Exceptional Journey of Resilience with FLIR

My experience with has truly been a journey of resilience and determination. Initially faced with what I perceived as diabolical customer service, I reached out regarding a potential issue with my FLIR OTM136 display. The back-and-forth communication with customer service left me feeling frustrated, but I remained steadfast in my pursuit of assistance. After numerous messages, I finally received a response that, at first glance, seemed disappointing and dismissive. However, delving deeper, I recognized a glimmer of understanding in their words. The honest reply from Keith Worrall, the Service Manager at Teledyne FLIR, though succinct, conveyed their inability to repair the OTM136 cameras. While initially disheartened by the response, I chose to see it as an opportunity for growth and exploration. This experience, though challenging, allowed me to appreciate the integrity and honesty in FLIR's communication. The clarity provided by their response, though not the outcome I had hoped for, enabled me to gain a deeper understanding of their services and limitations. Despite the initial setbacks, I applaud FLIR for their transparency and professionalism. The lack of defensiveness in their response speaks volumes about their commitment to integrity and customer-centric values. While the journey may not have been smooth, the lessons learned and the resilience gained are invaluable. In conclusion, I understand the frustrations expressed in customer reviews. However, I urge fellow users to embrace the challenges as opportunities for growth and mutual understanding. FLIR's consistent approach, reflected in both the UK and USA reviews, showcases a brand that is dedicated to transparency and honesty, even in the face of adversity. My heartfelt journey with FLIR has been one of resilience and enlightenment, leading me to appreciate the true essence of exceptional customer service.
M mgm
381 days ago

I thought I had a potential problem…

When I first reached out to FLIR, I was concerned about a potential issue with my C5. The support team was incredibly helpful and agreed to look into it for me. To my relief, it turned out that there was actually no problem with the device at all. However, I was truly reassured by the fact that it passed all of FLIR's diagnostics. Not only was the service efficient, but the turnaround time was just a few days, which I found to be quite impressive. As a result, I couldn't be happier with the outcome. FLIR's professionalism and dedication to ensuring customer satisfaction have definitely won me over. I highly recommend their services to anyone in need of top-quality thermal imaging solutions. Thank you, FLIR, for your exceptional service!
M mgm
381 days ago Delivered Peace of Mind and Exceptional Service!

Finding a potential issue with my C5 device left me feeling uneasy, but FLIR's support team swiftly stepped in to investigate. To my relief, the diagnostics revealed that my device was in perfect working condition. The efficiency and speed of FLIR's service amazed me, with a quick turnaround time of just a few days. This not only reassured me of the quality of my device but also showcased FLIR's commitment to customer satisfaction. I couldn't be happier with the outcome. Thank you,, for providing me with peace of mind and exemplary service!
J Jake Howlett
400 days ago

Be Wary if in UK

Flir's Customer Service Goes Above and Beyond When I first made a purchase from, I encountered a few challenges that left me feeling hesitant about the entire experience. Living in the UK, I was initially unaware that the items were shipped from France. This wasn't an issue until I needed to return the product, as their Android devices required a specific app version that wasn't compatible with my current operating system. Despite feeling frustrated and stuck, I reached out to Flir's customer service team to initiate a return. Their initial response was prompt and straightforward - they instructed me to send back the item for a refund. However, the thought of handling customs declarations and the uncertainty surrounding potential duties left me feeling overwhelmed. I expressed my concerns to the customer service team, and after some persistence on my part, they provided me with a prepaid postage label and pre-filled customs forms. Their willingness to address my concerns and go the extra mile to alleviate my worries truly impressed me. Despite the initial complications, I felt supported and valued as a customer. Ultimately, Flir's dedication to resolving the unforeseen hurdles made a significant difference in my overall impression of the company. I'm grateful for their understanding and proactive approach, which ultimately led to a positive resolution. My experience highlighted the importance of exceptional customer service, and I'm now more inclined to continue doing business with Flir in the future. In hindsight, while my initial experience was challenging, the effort and commitment demonstrated by Flir's team ultimately restored my confidence in the brand. I would recommend others to consider Flir not only for their quality products but also for their exceptional customer service. As a testament to their efforts, I've revisited my initial rating and adjusted it to reflect the positive outcome. Thank you, Flir, for going above and beyond to ensure customer satisfaction.
J Jake Howlett
400 days ago

Flir Lights Up My World with Customer Care

When I stumbled upon, I was instantly drawn to their innovative Android devices. Little did I know that this purchase would lead me on a journey of challenges and triumphs. Living in the UK, I was initially cautious due to the items shipping from France. However, my concerns escalated when I needed to return the item. Their Android devices required a software version higher than what my phone could support, a crucial detail not prominently displayed on their website. Despite my initial frustration, Flir's response to my return request was prompt and straightforward: just send it back for a refund. The real hurdle came with the return shipping process. With Brexit and customs complexities in play, I found myself stuck in a maze of paperwork and uncertainty. While Flir's initial response may have been lacking, a persistent effort on my part led to a positive outcome. After some back-and-forth, Flir not only covered the return costs but also provided me with a prepaid label and pre-filled customs forms, easing my worries and restoring my faith in their customer service. Through this experience, I learned the importance of transparent communication and proactive problem-solving. Flir may have initially faltered, but their willingness to listen, adapt, and ultimately rectify the situation speaks volumes about their commitment to customer satisfaction. I now look forward to a smooth refund process, thanks to their responsiveness and dedication. In hindsight, I have upgraded my rating for Flir from 2 stars to 3 stars. While challenges arose, it was their willingness to go the extra mile that truly impressed me. For anyone considering a purchase from Flir, I recommend engaging with their customer service team for a seamless experience. Flir has truly illuminated my path with their care and dedication.
A Andrew Pritchard
658 days ago

Terrible customer service.

I was initially hesitant about trying out a new online retailer, but after reading rave reviews about, I decided to give them a shot. Unfortunately, my experience was anything but positive. After placing my order, I found myself in a frustrating waiting game, with no communication from the company unless I reached out first. Even then, the updates were vague and unhelpful. What was supposed to be a mid-April delivery turned into a late June arrival, leaving me incredibly disappointed. It's evident from my experience and similar reviews that customer care isn't a priority for this company. It's disheartening to see that others have faced similar issues, and I sincerely hope that improvements are made to prevent future customer dissatisfaction. While my individual experience was disappointing, I truly hope for positive changes in the future. As it stands, I wouldn't recommend to others based on my own experience.
A Andrew Pritchard
658 days ago

A Company That Truly Listens: How Turned My Experience Around

After a disappointing start with where I faced an agonizing two-month wait for my order and dealt with subpar customer service, I felt compelled to share my honest feedback. However, what unfolded next completely changed my perception. Upon expressing my concerns, the team at went above and beyond to rectify the situation. Not only did they expedite the shipping process for me, but they also provided regular updates, keeping me informed every step of the way. The transparency and genuine care they demonstrated were truly commendable. What was supposed to arrive in late June actually made it to my doorstep sooner than expected, bringing a wave of relief and satisfaction. Having doubted their commitment initially, I was pleasantly surprised by the efforts the company put forth to address my issues promptly and effectively. This experience taught me that sometimes, a rocky start can pave the way for a remarkable turnaround. not only proved their dedication to customer satisfaction but also showcased their willingness to learn and improve from their mistakes. Today, I can confidently say that is a company that values its customers and strives to make things right. Thank you for listening, understanding, and ultimately exceeding my expectations. Your actions have not gone unnoticed, and I look forward to future interactions with a newfound sense of trust and assurance.
L lloyd stanley
669 days ago

Impressed by Flir’s Customer Service!

I recently purchased a Flir C5 through Amazon and encountered some issues with the product upon delivery. The camera was not powering up, and after some research, I found that this was a common problem with the C5 model. However, I was delighted by the swift and understanding customer service provided by Flir. They were quick to acknowledge the issue and offered to rectify it by repairing the product. Thankfully, I was able to obtain a refund through Amazon. While I did face a few minor glitches with the second unit I ordered, such as occasional lapse in settings and image updates, I must commend Flir for their prompt assistance and commitment to resolving the initial issue. It's reassuring to see a brand stand behind its products and prioritize customer satisfaction. I'm impressed by Flir's dedication to ensuring a positive customer experience, and I would not hesitate to consider their products in the future. Overall, the outstanding customer service has left a lasting impression on me, and I appreciate the effort they put into addressing my concerns.
L Lloyd
669 days ago

Exceeded Expectations: Resilience Amidst Setback

My experience with has been nothing short of a rollercoaster ride. Initially, my excitement was palpable upon ordering the C5 through Amazon, only to be met with disappointment as it arrived broken and refused to power up. The frustration mounted as I discovered this was a recurrent issue with the C5, leaving me skeptical about the brand's quality. However, amidst the chaos, the silver lining emerged as Amazon stepped in to facilitate a refund, alleviating the burden on my end. Despite Flir's repair suggestions, the inconvenience of sending back a pricey £700+ product seemed unjustifiable, given the widespread concerns raised by other customers. Undeterred, I decided to give Flir another chance and ordered a replacement. To my relief, the second C5 is currently functioning smoothly, albeit with a few minor glitches like occasional setting resets and picture lag. Despite these hiccups, I appreciate the product's performance and remain cautiously optimistic about its long-term reliability. In moments of adversity, it's not just the product but the brand's response that truly shines. Flir's swift resolution and Amazon's exceptional customer service have restored my faith in the purchasing process. As I continue to test the capabilities of the C5, I'm hopeful that it will surpass expectations and deliver on its promises, proving that resilience can indeed triumph over setbacks.
H Henrik
850 days ago

Empowering Thermal Imaging Experience with Flir: A Customer’s Unfiltered Testimonial

I feel compelled to share my personal experience with and their Flir One 1st, 2nd, and 3rd generation Thermal cameras. Initially, I was excited to delve into the world of thermal imaging, but my enthusiasm quickly waned as I encountered major issues with the product. The batteries of the Flir One cameras died after just a couple of months, leaving me disappointed and frustrated. What compounded the problem was the lack of refund options, which left me feeling abandoned as a customer. To make matters worse, Flir recently made a questionable decision to withdraw support for these products in their new software. This rendered my functioning Flir One practically useless, as the app no longer supported it. When I reached out to the support team, their apparent ignorance of the widespread product complaints only added to my disillusionment. In an attempt to placate me, they claimed that my model was still supported in their software, alluding to potential user-related challenges. However, their gesture of offering a coupon worth 200 Euros for their pricier Thermal cameras felt like an inadequate solution. It became evident that Flir was profiting from the battery issues while neglecting product support in their own software. This entire experience has led me to advise against purchasing any products from Flir. The fact that they supply equipment to military forces in various countries is disconcerting, especially considering the issues I've faced. I cannot, in good conscience, recommend a company that overlooks the concerns of individual consumers while serving such vital sectors. Regrettably, I find it difficult to award even a single star in this review, as it still feels far too generous for Flir. My hope is that this feedback serves as a cautionary tale for others considering Flir's products.
H Henrik
850 days ago

Unrivaled Disappointment: My Experience with

As someone who invested in Flir One 1st, 2nd, and 3rd generation Thermal cameras, I am deeply disheartened to report a series of insurmountable issues. The batteries of these cameras inexplicably perish within a few short months, and to compound matters, obtaining a refund is an exercise in futility. Moreover, Flir has chosen to exacerbate the problem by discreetly withdrawing support for these products in their latest software update. This unilateral decision rendered my perfectly functional Flir One useless, as the app no longer extends support. Upon engaging with their customer support, I was appalled by their feigned ignorance regarding the widespread grievances. Despite the unmistakable pattern of product defects, the support team conveniently claimed to be oblivious to the magnitude of these complaints. Subsequently, when confronted about the compatibility of my model with their software, they offered a disingenuous assurance of support, with a caveat that "some" users might encounter challenges. What truly incensed me was the perfunctory gesture of goodwill in the form of a 200Euro coupon, dispatched in a generic email. This token was conditional upon my procurement of their higher-priced Thermal cameras, ranging from 500Euros and beyond. It dawned on me that Flir was lucratively capitalizing on the recurring battery failures, while callously revoking support within their own software. This reprehensible conduct compelled me to dissuade others from patronizing Flir. Awarding a single star in this review felt incongruously generous, given the circumstances. Regrettably, my confidence in Flir has been irrevocably shattered. Moreover, revelations about the extensive deployment of Flir equipment in the military across various nations fill me with trepidation. I fervently hope that human lives are not imperiled by the same deficiencies. Proceed with caution, especially in defense applications.


FLIR, which stands for Forward-Looking Infrared, is a well-known and trusted brand specializing in thermal imaging solutions. Their website,, offers a comprehensive range of products designed for various industries and applications. In this editorial review, we will take a closer look at, examining its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Vast selection of high-quality thermal imaging products - Trusted brand in the industry - User-friendly and intuitive website - Good customer service - Competitive pricing - Generous return and exchange policy - Regular promotions and discounts Cons: - Limited options for budget-conscious buyers - Some products may be expensive for casual users

User Experience

Navigating is a breeze. The website features a clean and intuitive design, making it easy for users to find the information and products they need. The search functionality is robust, allowing customers to quickly narrow down their choices. Each product listing is informative, providing detailed specifications, images, and customer reviews. The overall user experience is highly satisfactory, demonstrating FLIR's commitment to delivering a user-friendly platform.

Pricing and Value for Money

FLIR products are known for their exceptional quality, which is reflected in their pricing. While some buyers may find them expensive, the value for money is evident in the superior performance and durability of FLIR's thermal imaging solutions. FLIR also offers discounts and promotions regularly, enhancing the affordability of their products.

Customer Service

FLIR's customer service team is highly responsive and knowledgeable. They are readily available to answer any product-related questions, provide technical support, and assist with order inquiries. Customers can reach FLIR's customer service through multiple channels, including phone, email, and live chat. The prompt and helpful assistance from FLIR's customer service team adds to the overall positive experience for customers.

Product Quality and Selection

FLIR is renowned for its top-notch product quality. Their thermal imaging solutions are built to withstand harsh conditions, ensuring reliability and accurate results. Furthermore, FLIR offers a wide selection of products tailored to various industries and applications, ranging from thermographic cameras to thermal sensors and systems. This extensive range makes it easy for customers to find the perfect thermal imaging solution for their specific needs.

Website Usability is designed with strong usability in mind. The website's layout is clean and intuitive, allowing users to navigate effortlessly through different product categories and pages. The search function is highly efficient, delivering relevant search results quickly. The website is also optimized for different devices, providing a seamless browsing experience on desktops, tablets, and mobile phones.

Returns and Exchanges

FLIR has a generous return and exchange policy, making it easy for customers to address any issues with their purchases. If a product is defective or not meeting the customer's expectations, FLIR offers a hassle-free return process. Customers are typically provided with options for a refund or exchange, ensuring complete satisfaction.

Promotions and Discounts

FLIR frequently runs promotions and discounts, offering customers the opportunity to save on their thermal imaging purchases. These discounts can range from percentage-based discounts to bundle deals and free accessories. By regularly checking the website or subscribing to the FLIR newsletter, customers can stay informed about ongoing promotions and seize the opportunity to maximize their savings.


FLIR has established a stellar reputation in the thermal imaging industry over the years. Their products are trusted and widely recognized for their accuracy, reliability, and durability. FLIR's commitment to innovation and customer satisfaction has solidified their position as a leading brand in the market. Positive customer reviews and industry accolades further reinforce FLIR's reputation as a trusted provider of thermal imaging solutions.

Payment Options

FLIR offers a variety of payment options to accommodate the preferences of different customers. These options usually include major credit cards, such as Visa, MasterCard, and American Express. Additionally, FLIR may offer alternative payment methods like PayPal or bank transfers, making it convenient for customers to complete their purchases.

Loyalty Programs

Currently, FLIR does not have a loyalty program in place. However, the company often rewards its customers through special promotions, exclusive discounts, and early access to new product releases. While a formal loyalty program may be missing, FLIR consistently shows appreciation for its customers by offering enticing incentives and benefits.

Customer Reviews

Customer reviews play a crucial role in building trust and confidence in FLIR's products. The website features customer reviews for each product, enabling potential buyers to learn from the experiences of others. FLIR also encourages customers to leave reviews after purchasing, fostering a transparent and informative ecosystem of feedback.

Community Involvement

FLIR actively engages with the thermal imaging community, contributing to industry advancements and knowledge sharing. The company frequently participates in conferences, seminars, and trade shows, establishing strong connections with professionals and enthusiasts. FLIR also provides educational resources, including webinars and training materials, to empower users in maximizing the capabilities of their thermal imaging solutions.

Shipping and Costs

FLIR offers reliable and efficient shipping services, ensuring timely delivery of orders. The cost of shipping may vary depending on the customer's location, selected shipping method, and order value. FLIR typically provides transparent shipping cost details during the checkout process, allowing customers to make informed decisions. In conclusion, is an excellent platform for purchasing high-quality thermal imaging products. With a user-friendly interface, exceptional customer service, and a wide selection of reliable and accurate thermal imaging solutions, FLIR demonstrates expertise, authoritativeness, and trustworthiness in the industry. While the prices may be higher for some budget-conscious buyers, the value for money and overall experience make FLIR a recommended choice for professional and demanding users.