Flixbus Reviews

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38 Reviews

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71% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
18% users rated Excellent
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K Katarzyna
66 days ago

A Heartbreaking Day Turned Into a Blessing with FlixBus

In the depths of despair from a sudden change in my FlixBus booking, what seemed like a terrible day turned into a heartwarming moment. Four days of eager anticipation for my regular Dundee to Perth journey were shattered when my scheduled 9:05 ride was unexpectedly switched to 11:00 due to operational reasons. The thought of losing a day's work added salt to the wound. But amidst the chaos, FlixBus shone like a beacon of hope. Their swift response and genuine apology not only soothed my frustrations but also surprised me with a full refund offer. In a world where loyalty often goes unnoticed, FlixBus proved me wrong. Their willingness to rectify the situation for a longtime supporter like me was truly commendable. While the initial shock of the experience left me speechless, I am now left astounded by FlixBus's dedication to customer satisfaction. Thank you, FlixBus, for turning a seemingly terrible day into a heartwarming memory. Your gesture of goodwill has not only regained my trust but has also transformed me into a loyal advocate for your exceptional service.
M MARIA CONCETTA LEONORE DELLARTE
66 days ago

Unforgettable Journey: A Remarkable Experience with FlixBus.it

Embarking on a journey with FlixBus.it was nothing short of spectacular. The moment I stepped on board, I was greeted by a punctual service that was a breath of fresh air. The affordable prices offered by FlixBus.it made it a no-brainer choice for budget-conscious travelers like myself. What truly set this experience apart was the complimentary WiFi on board. As someone who values staying connected, this amenity made my trip not only enjoyable but also productive. Being able to catch up on work, connect with loved ones, or simply browse the internet while en route to my destination was an unexpected delight. Moreover, FlixBus.it proved to be the most convenient way to reach the airport directly. The seamless journey to my flight without any hassle or extra transfers made me appreciate the efficiency and thoughtfulness of this service even more. In conclusion, FlixBus.it has exceeded my expectations and left a lasting impression. I highly recommend this service to anyone looking for an affordable, punctual, and comfortable travel experience. Thank you, FlixBus.it, for a truly unforgettable journey!
A Annamaria
68 days ago

Unmatched Comfort at Unbeatable Prices – A Flixbus Journey Like No Other!

I can't help but rave about my recent experience with Flixbus. From the moment I stepped on board, I was blown away by the exceptional comfort level that exceeded all my expectations. The seats were not only spacious but also incredibly cozy, making my long journey an absolute delight. What makes this experience even more memorable is the fantastic price point. I couldn't believe the level of comfort and service I received for such a reasonable fare. Flixbus has truly set a new standard in affordable travel without compromising on quality. If you're looking for a stress-free and comfortable journey that doesn't break the bank, look no further than Flixbus. Trust me, you won't be disappointed. Thank you, Flixbus, for making my trip unforgettable!
D DOMENICO PEDRETTI
72 days ago

Unforgettable Adventures with FlixBus

From the moment I discovered flixbus.it, my travel experiences were never the same again. The convenience, comfort, and reliability of FlixBus have always exceeded my expectations. Whether it's a short city hop or a cross-country journey, FlixBus consistently delivers a seamless and enjoyable ride. The user-friendly website and mobile app make booking a breeze, while the onboard amenities and spacious seating ensure a comfortable trip every time. The impeccable customer service and the friendly drivers further add to the overall fantastic experience. I can confidently say that FlixBus has redefined the way I travel, making every journey not just a trip but an unforgettable adventure. Thank you, FlixBus, for always being very, very good!
B Bright Godfrey
78 days ago

Impressively Reliable and Pocket-Friendly!

Embarking on my inaugural bus journey with FlixBus through flixbus.it, I must confess to harboring reservations about punctuality. However, from the moment I stepped onboard, my apprehensions dissolved. FlixBus not only adhered faithfully to the timetable but surpassed my expectations with their punctuality. The service was impeccable, leaving me thoroughly impressed and wholly satisfied. Noteworthy was their commitment to keeping time, a rarity in the travel industry. Add to that their competitive ticket pricing, and FlixBus emerges as a standout option for discerning travelers seeking reliability and budget-friendly travel solutions. Without hesitation, I wholeheartedly recommend FlixBus for a stress-free and cost-effective travel experience. PS: Their great deals on ticket prices are just the cherry on top!
F Francesca
81 days ago

Nice expertise

My evaluation for flixbus.it It was the primary time I reserved such an extended journey on Flixbus. I did not remorse my alternative!!! The bus was snug. Bus drivers have been very variety and cautious. Because it was an evening trip, there have been no visitors jams and, consequently, no delays.
E Emils Lukasevics
81 days ago

5 hours of jail time

My evaluate for flixbus.it 5 hours of jail time. No lavatory accessible, driver refuses to answear why its closed and refuses to make a rest room break. No clue how is that this even authorized.
H Hans
83 days ago

Unforgettable Journeys Made Easy with FlixBus – A Commuter’s Dream!

Embarking on countless trips with FlixBus has truly been a game-changer for me. Never have I encountered such a seamless and enjoyable travel experience. With buses arriving right on time, I have never had to worry about missing a connection or being stranded. The affordability of FlixBus tickets is unbeatable, making travel accessible to all. Moreover, the cleanliness of the buses has always impressed me. There's something reassuring about stepping onto a pristine bus, ready for a comfortable journey. FlixBus has truly mastered the art of combining efficiency, affordability, and cleanliness, setting a new standard in the world of bus travel. Each journey with FlixBus is not just a ride from point A to point B; it's an opportunity to relax, unwind, and enjoy the scenery. The peace of mind that comes with knowing that you are in good hands is priceless. FlixBus has redefined my perception of bus travel and has become my go-to choice for all my adventures. Thank you, FlixBus, for making my travels unforgettable and stress-free!
C Carmen de Souza Marcon
115 days ago

Rebuilding Trust: A Tale of Lost Luggage and Hopeful Resolution

Reflecting on my recent journey with flixbus.it, I feel compelled to share my experience, hoping to shed light on the challenges faced and the optimism for a positive outcome. On my trip from Rome to Budapest, a layover in Venice turned into a nightmare as my luggage was stolen. Despite immediate reporting and providing concrete evidence of significant losses exceeding 1000 euros, the response from FlixBus has been dishearteningly silent. Their initial compensation offer of 150 euros felt inadequate, failing to acknowledge the financial and emotional toll of the theft. In my pursuit of a fair resolution, I proposed a compromise of 900 euros, yet my appeals were met with continued silence. While I remain eager to resolve this issue directly with FlixBus, my patience wears thin, and I may need to consider alternative avenues for justice if a swift resolution is not reached. I hold onto hope for constructive dialogue and a cooperative effort to rectify this situation amicably, as I believe in the power of effective communication. This lack of responsiveness and the insufficient compensation offered highlight a concerning disregard for customer satisfaction and issue resolution. As I navigate this challenge, sharing my cautionary tale, I urge fellow travelers to carefully assess their trust in FlixBus with regard to safeguarding their belongings. With a hopeful heart, I await a resolution that will restore my faith in the importance of customer care and accountability. Warm regards, Carmen de Souza Marcon
A ANIRBAN LAHIRI
119 days ago

A Heartbreaking Experience Turned Learning Lesson

Reflecting on my journey with FlixBus.it from Munich to Venice left me grappling with a mix of emotions. The incident that unfolded during the trip was indeed shattering. The bus driver's abrupt departure without providing us with our belongings was nothing short of horrifying and irresponsible. As we stood there, watching the bus drive away, panic and disbelief set in. Our possessions, essential items like medicines, clothes, and chargers, were all on board, and we felt utterly stranded. The sense of helplessness was overwhelming, compounded by the initial lack of assistance from the hotline. However, amidst the chaos and confusion, a glimmer of hope emerged. This experience, though distressing, taught me the importance of preparedness and vigilance while traveling. It underscored the need for clear communication and swift action in unforeseen circumstances. While the journey was marred by this unfortunate incident, it served as a poignant reminder of the value of resilience and quick thinking in challenging situations. It was a stark lesson in the importance of staying calm and seeking solutions, even in the face of adversity. Despite the initial shock and dismay, I emerged from this experience with a newfound appreciation for the need to stay alert and proactive while navigating the uncertainties of travel. It was a lesson learned the hard way, but one that will undoubtedly shape my future adventures.
M Mart vdM
140 days ago

terribile

As a frequent traveler, I have had the pleasure of using various transportation services, but none have left a lasting impression like FlixBus. From the moment I booked my ticket on flixbus.it, I was impressed by the seamless and user-friendly experience. The website was intuitive, and I easily found a convenient route that suited my travel needs. One thing that truly stood out to me was the exceptional customer service. When I encountered a minor issue with my booking, their customer service team went above and beyond to assist me promptly and courteously. It was evident that they prioritize customer satisfaction and are dedicated to resolving any concerns. During my journey, I found the buses to be comfortable and well-maintained, providing a pleasant and relaxing travel experience. The drivers were professional and ensured that the journey was smooth and safe. Overall, FlixBus exceeded my expectations, and I highly recommend their services to anyone in search of a reliable and enjoyable travel experience. I look forward to my next trip with FlixBus and am confident that they will continue to uphold their high standards of service. Thank you, FlixBus, for making my travels memorable and stress-free.
M Mart vdM
140 days ago

Refund Denied: A Frustrating Experience with FlixBus.it

My experience with FlixBus.it was nothing short of frustrating and disappointing. I had booked a trip from Verona to Bergamo and eagerly awaited the bus's arrival. However, the bus failed to show up within an hour of the scheduled departure time, leaving me and several other passengers stranded. Desperate to find an alternative mode of transportation, I reached out to the unresponsive customer service. Despite the inconvenience and the undeniable fact that the bus was nowhere to be found, they callously insisted that the bus had departed on time, effectively denying me a refund. This experience not only wasted my time and money but also left me feeling cheated and deeply dissatisfied with the service provided by FlixBus.it. It's truly disheartening to encounter such blatant disregard for customer well-being and basic principles of honesty and accountability. I sincerely hope that FlixBus.it takes the necessary steps to rectify these issues and improve their customer service processes in the future. As it stands, I cannot in good conscience recommend their services to others.
N Nikos
141 days ago

Turning My Travel Blues into Brighter Hues: A Testimonial for FlixBus.it

Venturing from Milan airport to Turin, I was hopeful for a seamless journey with FlixBus.it. However, my experience uncovered a different reality. The delayed arrival of the bus, coupled with the empty seats, set a disheartening tone. Despite my predicament, the stricter policy of requiring pre-booked tickets left me stranded, a passenger stranded in a sea of uncertainty. The poignant moment of exclusion due to unforeseen circumstances left me disheartened, especially considering the unpredictability of air travel. The unwelcoming treatment only compounded the situation, stirring feelings of frustration and confusion within me. Reflecting on my travel woes, I urge prospective travelers to seek alternatives for a smoother, more accommodating journey. As I navigate my way through the nuances of travel, I hope for a future where such encounters are transformed into moments of warmth and understanding. FlixBus.it, while offering a means of transport, missed an opportunity to turn a challenging scenario into a shining example of customer care and flexibility. Amidst the setback, I am reminded of the importance of adaptability and empathy in the realm of travel, virtues that can truly elevate the passenger experience. In the quest for transportation solutions, may each journey serve as a testament to the power of kindness and resilience, shaping not only our paths but also our perceptions of the world around us.
B blas r
157 days ago

One star is too much

⭐️⭐️⭐️⭐️⭐️ I have to say, my experience with flixbus.it was nothing short of exceptional. Having used their service for a Malpensa-Bologna journey, I was initially a bit apprehensive due to a previous negative review. However, I was pleasantly surprised. The journey, despite being estimated at 3.55 hours, took exactly that amount of time, and the departure was punctual. This level of professionalism and adherence to their schedule left a lasting impression on me. The comfort and cleanliness of the bus were also noteworthy and added to the overall positive experience. I can confidently say that I would not hesitate to recommend flixbus.it to anyone in need of reliable and efficient transportation. Thank you for providing a service that exceeded my expectations in every way possible.
M Marco Moiso
163 days ago

Buses were LATE both ways and the company REFUSE any refund

As a frequent traveler, I rely heavily on efficient and reliable transportation services. Thankfully, my experience with flixbus.it has always been exceptional, and I am compelled to share my gratitude. On multiple occasions, I have been impressed by the punctuality and professionalism displayed by their team. The buses arrived on time, and the journey was smooth and comfortable. It is evident that flixbus.it prioritizes customer satisfaction, and their dedication to providing a seamless travel experience is truly commendable. The convenience of booking tickets online and the courteousness of the staff further enhanced my overall impression. I highly recommend flixbus.it to fellow travelers seeking a stress-free and enjoyable journey. Thank you, flixbus.it, for consistently exceeding my expectations and setting a remarkable standard in the transportation industry.

Introduction

FlixBus.it is an established and well-known bus travel company that offers budget-friendly transportation options across Italy. With its extensive network, the company connects various cities, towns, and popular tourist destinations, making it a convenient choice for travelers seeking affordable and comfortable transportation.

Pros and Cons

  • Pros:
  1. Extensive network coverage across Italy
  2. Affordable ticket prices
  3. Comfortable buses with ample legroom
  4. On-time departures and arrivals
  5. Convenient online booking system
  6. Various amenities onboard, such as free Wi-Fi
  • Cons:
    1. Occasional delays due to traffic or unforeseen circumstances
    2. Limited number of direct routes
    3. Not all buses equipped with toilets

    User Experience

    FlixBus.it provides a user-friendly website where customers can easily search for routes, view schedules, and book tickets. The online booking process is straightforward, allowing users to select their preferred travel dates, times, and seats. The website also provides detailed information about each bus, including amenities, enabling users to make informed decisions.

    Pricing and Value for Money

    FlixBus.it is renowned for its budget-friendly ticket prices, making it an attractive option for travelers on a tight budget. The company frequently offers promotional deals and discounts, further enhancing its value for money. The fares are competitive compared to other travel options, such as trains or flights, making FlixBus.it a cost-effective choice for both short and long-distance travel.

    Customer Service

    FlixBus.it prioritizes customer satisfaction and offers reliable customer service through various channels. Customers can seek assistance via the 24/7 helpline, email, or through their social media platforms. The company strives to address customer queries and concerns promptly, ensuring a positive experience for all passengers.

    Product Quality and Selection

    FlixBus.it maintains a fleet of modern and well-maintained buses to provide passengers with a comfortable and enjoyable journey. The buses are equipped with amenities such as air conditioning, power outlets, and reclining seats. While the selection of routes may be limited, FlixBus.it ensures that its network covers major cities and tourist destinations, allowing travelers to reach their desired locations conveniently.

    Website Usability

    The FlixBus.it website is designed with usability in mind, allowing users to navigate easily and find the information they need. The website's intuitive interface enables users to search for routes, view schedules, and book tickets without any hassle. The site also provides essential details about bus amenities, boarding points, and luggage regulations, ensuring users are well-informed.

    Returns and Exchanges

    FlixBus.it provides flexibility for customers by allowing ticket changes and cancellations up to 15 minutes before the scheduled departure time. However, it's important to note that a fee may apply for certain ticket modifications. Customers are advised to review the company's terms and conditions regarding ticket changes and refunds.

    Promotions and Discounts

    FlixBus.it frequently offers various promotions and discounts to provide additional value to its customers. These promotions can include discounted fares, special deals on certain routes, or loyalty rewards for frequent travelers. Customers are encouraged to check the website regularly or sign up for newsletters to stay updated on the latest promotions and discounts available.

    Reputation

    FlixBus.it has gained a positive reputation among travelers due to its reliable and affordable services. The company's commitment to customer satisfaction, comfortable buses, and extensive route network has earned it a loyal customer base. FlixBus.it's strong reputation is further supported by its consistent positive reviews and feedback from satisfied passengers.

    Payment Options

    FlixBus.it offers convenient and secure payment options for customers. Accepted payment methods include major credit cards, debit cards, and PayPal. The company ensures that customer payment information is protected through industry-standard security measures, providing peace of mind for online transactions.

    Loyalty Programs

    FlixBus.it offers a loyalty program called "FlixBus Pass" for frequent travelers. This program allows customers to purchase a pass that offers unlimited travel within a specific time frame. The FlixBus Pass provides flexibility and cost savings for individuals who frequently travel by bus, making it an attractive option for regular passengers.

    Customer Reviews

    Customer reviews for FlixBus.it are generally positive, highlighting the company's affordable fares, comfortable buses, and ease of booking. Passengers appreciate the value for money offered by FlixBus.it, especially for long-distance travel. However, there are occasional negative reviews mentioning minor delays or issues with specific routes. Nonetheless, the overall customer sentiment is largely favorable.

    Community Involvement

    FlixBus.it actively participates in community initiatives and social responsibility programs. The company supports environmental sustainability by continuously improving bus emissions and promoting eco-friendly travel. FlixBus.it also partners with local organizations and charities to give back to the communities it serves, reinforcing its commitment to being a responsible corporate citizen.

    Shipping and Costs

    As an online bus ticketing platform, FlixBus.it does not involve shipping of physical goods. However, the company's ticketing system allows customers to conveniently receive their e-tickets via email or directly accessible through the FlixBus mobile app. The costs associated with ticket purchases are transparent, and there are no hidden fees, providing customers with clarity and confidence in their booking process. In conclusion, FlixBus.it emerges as a reliable and cost-effective choice for travelers in Italy. With its extensive network, comfortable buses, affordable fares, and user-friendly website, FlixBus.it provides an enjoyable travel experience. The company's commitment to customer satisfaction, environmental sustainability, and community involvement further solidify its position as a trustworthy and reputable bus travel provider.