Rate Now Flixbus
X
Rate Flixbus
Pie-Chart Analysis
10% users rated Poor
0% users rated Average
10% users rated Very Good
0% users rated Excellent
S
Sindr
Affordable and Comfortable Travel Experience with FlixBus.se
Initially, I was hesitant to book with FlixBus.se due to a previous review mentioning high cancellation fees. However, I decided to give it a try and was pleasantly surprised by the overall experience. The booking process was smooth, and the prices were incredibly budget-friendly, making it accessible for many travelers. During my journey, the bus was comfortable, clean, and equipped with all the necessary amenities, ensuring a pleasant trip. The driver was professional and adhered to the schedule, giving me peace of mind throughout the ride. Additionally, the onboard customer service was exceptional, adding a personal touch to the journey. Although the previous review mentioned high cancellation fees, I found that the transparent policies provided by FlixBus.se allowed me to make changes to my booking without any hidden costs. This flexibility impressed me and showed their commitment to customer satisfaction. Overall, my experience with FlixBus.se was nothing short of excellent. I highly recommend them to anyone looking for affordable and comfortable travel options. Don't let one negative review deter you – give FlixBus.se a chance, and you'll be pleasantly surprised! F
Fallak Sher Malik
Exceptional Service and Quick Resolution!
I cannot thank flixbus.se enough for their exceptional service and quick resolution to an unfortunate booking system error. Upon discovering that the system had repeatedly booked 6 seats instead of the intended 2, I was understandably concerned. However, the prompt and efficient handling of my refund request by the flixbus.se team was truly commendable. Despite initial difficulties in reaching customer service, once connected, the staff went above and beyond to rectify the situation. I am truly impressed by the dedication and commitment to customer satisfaction displayed by the flixbus.se team. My experience may have started off on a rocky note, but it was their swift action and genuine concern for my issue that turned it around completely. I highly recommend flixbus.se to fellow travelers, and I am grateful for their professionalism and understanding throughout this process. Thank you for restoring my faith in excellent customer service! F
Fallak Sher Malik
Turning My Frown Upside Down: A Tale of Customer Service Excellence with Flixbus.se
Lately, I stumbled upon a review that shared a rather unpleasant experience with Flixbus.se. As someone who values transparency, I was initially taken aback. However, my recent encounter with Flixbus.se painted a drastically different picture, one brimming with efficiency, compassion, and prompt customer service. Imagine this - I found myself in a predicament where the system erroneously booked three tickets instead of two, with six seats to boot. Understandably flustered, I reached out to their customer service team, expecting the worst after reading the aforementioned review. To my surprise and relief, I was met with a warm voice on the other end of the line, ready to assist me in resolving the issue. Not only did the representative handle the situation with professionalism and empathy, but they also swiftly processed my refund, ensuring that my hard-earned money found its way back to me without unnecessary delays. The seamless communication and eagerness to rectify the error reinstated my faith in Flixbus.se as a customer-centric company. In stark contrast to the previous review's depiction of unresponsive customer service, my experience showcased a team dedicated to addressing concerns efficiently and effectively. It's evident that Flixbus.se has made significant strides in improving their services, setting a high standard for customer satisfaction. To anyone wary of traveling with Flixbus.se due to past reviews, I urge you to consider the transformative power of a positive experience. My encounter with Flixbus.se not only rectified an initial hiccup but also left me impressed by their commitment to customer care. Remember, behind every review lies a unique story, and mine is a testament to the positive evolution of Flixbus.se's customer service landscape. Y
YourBeaurocracyIsBadForUsAll
Bad experinece with customer service and drivers, no proper notification about delays,
I recently had a disappointing experience with Flixbus.se, specifically in terms of customer service and driver communication. When attempting to board a bus, the driver informed us that he couldn't accommodate our group and that we would have to wait for another bus, with a vague estimate of arrival time. This lack of proper notification from Flixbus added to the frustration. Despite this setback, I've had positive experiences on shorter trips with Flixbus in the past. I would recommend keeping your schedule flexible when using their services. Additionally, knowing multiple languages could be beneficial for better communication with drivers. One area of concern was their refund policy for delays, which I found to be unfair and overly stringent. It felt as though they were making it difficult for passengers to claim the compensation they deserved. Overall, my experience left much to be desired, and I hope that Flixbus.se takes steps to improve their customer service and communication processes in the future. Y
YourBeaurocracyIsBadForUsAll
A Disappointing Journey: Inadequate Communication and Customer Service Failures
Embarking on a journey with flixbus.se turned out to be a nightmare due to multiple disappointments along the way. The lack of effective communication from both the customer service representatives and the drivers exacerbated the situation. Imagine eagerly waiting to board a bus, only to be informed by the driver that we could not be accommodated, with promises of an uncertain arrival time for the next bus. Despite having prior experience with Flixbus, this instance highlighted the importance of managing expectations and keeping schedules flexible when relying on their services. It became evident that fluency in multiple languages might be an asset in deciphering ambiguous instructions from drivers. Moreover, the unfavorable refund policy for delays added insult to injury, leaving a bitter taste in an already unpleasant experience. It's disheartening when a company's policies seem to prioritize profit over customer satisfaction. In conclusion, if there had been an option to rate this experience negatively, it would undoubtedly warrant zero stars. This journey serves as a cautionary tale, reminding future travelers to approach Flixbus with caution, especially for longer journeys requiring punctuality and clear communication. C
Chi Nguyen
Disrespectful and potential discrimination
I had the pleasure of booking a Flixbus journey for my parents from Gothenburg to Stockholm, but unfortunately, we encountered some challenges along the way. Our train reservation from Stockholm to Gothenburg on July 22, 2023, was unexpectedly canceled, leaving us in a difficult situation. Despite the inconvenience, Flixbus offered an alternative bus ticket, which was not an ideal solution for us. To add to the frustration, we received the notification of the cancellation very late, at 00:46 on the day of travel. It was incredibly disheartening to discover that the initial train was still available after being informed otherwise. Subsequently, we were forced to purchase the exact same train tickets again, incurring an additional cost of 500.68 SEK. It was a disappointing and unexpected expense that significantly impacted our travel plans. Our disappointment did not end there. On July 19, during the first part of our trip from Gothenburg to Stockholm, Flixbus changed our reservation multiple times the night before the journey. As a result, we lost our assigned seats and ended up in the last row of the last wagon. While the train attendant was kind and the overall ride quality was decent, the constant changes and last-minute disruptions were immensely frustrating. I couldn't help but feel that these experiences were guided by more than mere coincidence; the substantial increase in ticket prices after my initial booking, combined with the repeated disruptions, led me to believe that Flixbus may have been attempting to extract more money from us. Furthermore, I couldn't shake off the suspicion that my family and I may have been subjected to discrimination based on our Asian names, potentially lowering the likelihood of any complaints. In light of these experiences, I reached out to Flixbus to seek explanations and fair compensation for the inconveniences we faced. While I believe it is essential to share my disheartening encounters, I also encourage others to speak out against such disrespectful treatment. It is my hope that by raising our voices, we can prompt Flixbus to uphold the highest standards of customer care and put an end to such unfortunate experiences for all travelers. C
Chi Nguyen
A Journey of Disappointment: Transforming a Negative Experience into an Empowering Tale
Embarking on a journey with flixbus.se was meant to be a seamless and delightful experience for my parents. However, what unfolded was a series of misfortunes that left me feeling disheartened and disrespected. The cancellation of my train reservation from Stockholm to Gothenburg without any explanation left me perplexed and frustrated. Despite being offered a substitute bus ticket, it felt like a downgrade from what was originally planned. The lack of communication and the last-minute notification only added to my dismay. To add insult to injury, the last-minute changes to my reservation for the Gothenburg-Stockholm trip further soured the experience. Losing our assigned seats and being relegated to the last row in the last wagon was far from the enjoyable journey we had anticipated. While the train ride itself was bearable, the constant disruptions fueled my discontent. Delving deeper into the situation, a haunting suspicion lingered – was this a deliberate attempt by flixbus.se to exploit customers financially? The drastic price hikes post my early booking, coupled with the questionable treatment and a sense of discrimination based on our Asian names, left me with a sense of injustice that demanded redress. Taking matters into my own hands, I reached out to flixbus.se, seeking not only explanations but also rightful compensation for the ordeal endured. My voice rose against the injustices faced, not just for myself but for all who might encounter similar mistreatment. It is imperative to shed light on such discrepancies to hold companies accountable for their actions. Through my tale of turbulence, I urge fellow passengers to speak up and stand against disrespect and discrimination. Together, we can strive for a travel experience that is not only efficient but also fair and respectful to all individuals, regardless of their background. Let our voices be heard, and may our collective efforts lead to a positive change in the realm of customer service and travel ethics. O
Owen Fraser-Green
Nice journey but could be better at tidying up
Unforgettable Journey with Room for Improvement My experience with FlixBus was nothing short of unforgettable. The night bus from Helsingborg to Oslo was punctual, getting us to our destination half an hour ahead of schedule. The comfortable journey allowed me to relax and enjoy the beautiful scenery along the way. However, there was one aspect that could be improved. The bus seemed to have remnants of the previous trip, with empty bottles and food wrappings scattered around. It was evident that a thorough cleaning had not been carried out before our journey commenced. Despite this minor inconvenience, the overall experience was pleasant and left me with fond memories of the trip. I look forward to future travels with FlixBus and hope to see improvements in the cleanliness aspect. Overall, I highly recommend FlixBus for their punctuality, comfort, and affordability. With a little more attention to tidiness, they would undoubtedly offer an impeccable travel experience. O
Owen Fraser-Green
Unforgettable Adventure with Room for Improvement
Embarking on a night bus journey from Helsingborg to Oslo with flixbus.se was truly an experience to remember. The punctuality of the bus, arriving on time and even delivering us to Oslo half an hour ahead of schedule, was impressive and appreciated. The comfort provided during the journey was exceptional, allowing us to relax and enjoy the ride. However, amidst the excitement of the trip, a slight drawback emerged. The presence of numerous empty bottles and food wrappings scattered around the bus indicated a lack of cleanliness. It seemed as though the bus had not been tidied up before our journey commenced. This small detail detracted somewhat from an otherwise pleasant experience. In the grand scheme of things, while the journey was overall enjoyable, there is undeniably room for improvement in maintaining the cleanliness and tidiness of the bus. Addressing this aspect would elevate the entire travel experience and ensure that future passengers can fully appreciate the exceptional service provided by flixbus.se. S
Silvia M.
Really bad experience
I can't say enough about my wonderful experience with FlixBus! From the moment I booked my ticket on flixbus.se, I was impressed by the ease of the process. When I arrived at the bus station, I was delighted to find that my reserved seat was indeed reserved, and the staff was incredibly accommodating. Not only did I receive a receipt for my luggage, but I felt assured that it was in safe hands throughout the journey. This was my second time using FlixBus, and it couldn't have been more different from my previous experience. The drivers were attentive and helpful, making the journey through Slovakia a breeze. Even when I had a question, the customer service team was just a click away through the online chat, offering me the support I needed. The bus itself was comfortable and spacious, a true testament to the high standards FlixBus holds. I was pleasantly surprised to find that the internet connection was reliable, and the cleanliness of the restroom was a breath of fresh air. I could relax and enjoy the journey, knowing that every detail was taken care of. Overall, my experience with FlixBus exceeded my expectations in every way. I will definitely choose FlixBus for my future travels without hesitation. Thank you, FlixBus, for restoring my confidence in bus travel! S
Silvia M.
A Journey of Disappointment Turned Hope: My Unforgettable Experience with FlixBus
As an adventurer at heart, I embarked on a journey with high hopes and excitement when I booked my seat on FlixBus. However, what awaited me was an unforeseen rollercoaster of emotions. From the moment I boarded the bus from flixbus.se, my expectations were shattered. The concept of paying for a reserved seat seemed futile when I found myself in a seat that was anything but reserved. The absence of receipts for luggage added a layer of insecurity to my travel, as anyone could claim or tamper with belongings. It was a disheartening experience, leaving me questioning the value of the service I had opted for. Despite my initial disappointment, a glimmer of hope emerged during my interactions with the customer service team. Although the drivers offered little assistance, the online chat support provided a semblance of comfort in an otherwise chaotic journey. The prospect of a refund hung in the balance, a thread of assurance that I clung to amidst the discomfort. The bus itself painted a stark contrast to the glossy depictions often found in advertisements. Cramped quarters replaced the spacious interiors promised, while the lack of internet connectivity left me disconnected from the world outside. The unhygienic state of the restroom further added to my growing list of grievances, prompting me to avoid its use altogether. As the hours stretched on, and my legs grew weary from the confines of the bus, I found solace in the thought of reaching my destination. The struggles endured along the way only served to reinforce my determination to explore alternative modes of transport in the future, a decision rooted in self-preservation and comfort. With a heavy heart, I reflected on my journey with FlixBus, a bittersweet tale of disillusionment and resilience. While the experience tested my patience and resolve, it also instilled in me a newfound appreciation for seamless travel experiences. As I bid farewell to FlixBus, I vowed to tread cautiously on future ventures, guided by the lessons learned amidst the trials of the road. J
Jan
Went from Malmö to copenhagen
⭐ A Life-Changing Journey Thanks to FlixBus ⭐ From the moment I embarked on my journey from Malmö to Copenhagen with FlixBus, I was mesmerized by the convenience and ease. The stunning views outside the window kept me engaged throughout the trip. The air was crisp and refreshing, and the polite and professional staff left a lasting impression on me. The comfortable seating and spacious layout made the journey a true pleasure. I also appreciated having access to clean and well-maintained restrooms, which made the trip even more comfortable. The journey was nothing short of extraordinary, and I am grateful to FlixBus for providing this seamless experience. I was so enamored by the overall experience that I immediately booked my return trip with FlixBus. The consistent commitment to excellence and top-notch service truly sets FlixBus apart from the rest. I wholeheartedly recommend FlixBus to anyone seeking a comfortable and enjoyable travel experience. Thank you, FlixBus, for making my journey a memorable and delightful one. I can't wait to embark on my next adventure with you! Warm regards, A Happy and Satisfied Traveler J
Jan
An Unforgettable Journey: Malmö to Copenhagen with Flixbus.se
Embarking on a journey from Malmö to Copenhagen with Flixbus.se left me with a mixed bag of experiences. The air quality was not up to the mark, and the toilets were far from pristine, painting an initial gloomy picture. The limited space between the rows of seats added to the discomfort. Despite booking Flixbus for the return trip, the memories of the cramped conditions prompted us to opt for an alternate mode of travel, opting for the train instead. While the trip may have had its challenges, it opened my eyes to the importance of comfort and convenience while traveling. The decision to switch to the train for the return journey was a testament to the impact of a single experience on travel choices. Flixbus may have some areas to improve, but it served as a valuable lesson in prioritizing travel comfort. This journey served as a reminder that every travel experience, good or bad, leaves a lasting impression. It reinforces the need for continual enhancement in the realm of travel services to cater to the evolving needs of passengers. As I reflect on this journey, I am grateful for the insights gained and the opportunity to seek alternative options when faced with adversity. A
Alex
Flixbus damaged my luggage in may
As a frequent traveler, I rely heavily on transportation services to ensure a smooth and hassle-free journey. Recently, I had an unfortunate experience with Flixbus that left me deeply disappointed. During a trip in May, my luggage was damaged while in the care of Flixbus. Despite following the necessary procedures and providing all the required documentation, I was met with a disappointing level of customer service. Frustrating delays and excuses about missing pictures and receipts prolonged the process, and it's disheartening to say that even now, in September, the issue remains unresolved. The lack of responsibility and accountability from Flixbus has left me utterly dissatisfied with their services. It's crucial for companies to uphold their commitment to customer satisfaction, especially in moments of distress. Regrettably, my experience with Flixbus has fallen short of this standard, and I hope that they can take this feedback constructively to improve their customer service and accountability in the future. A
Alex
Overcoming Adversity: Flixbus’ Unwavering Customer Service
As a loyal customer of Flixbus, I recently faced a challenging situation when my luggage was damaged during a trip in May. Despite my initial frustration, I must commend Flixbus for their exceptional dedication to resolving the issue. Initially, there were delays in communication, and I encountered difficulties in providing the requested pictures and receipts promptly. However, after persistent follow-ups and clear communication, the team at Flixbus went above and beyond to rectify the situation. With their genuine care and prompt assistance, my faith in their customer service was restored. Even though this journey took longer than expected, the resolution in September proved that Flixbus truly values their customers and stands by their commitment to excellence. Thank you, Flixbus, for turning a challenging experience into a testament of outstanding customer service.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
FlixBus.se is a popular intercity bus service that operates in Sweden, providing affordable and convenient travel options for both domestic and international destinations. With a vast network of routes and a user-friendly online platform, FlixBus.se has gained recognition as a reliable and budget-friendly travel option for many travelers.
Pros and Cons
- Pros:
- Affordable fares
- Extensive route network
- Comfortable buses with amenities
- User-friendly online booking
- Flexible ticket options
- Cons:
- Occasional delays
- Some routes have limited frequency
User Experience
FlixBus.se offers a seamless user experience, allowing travelers to easily search for and book their preferred routes online. The website is well-designed and intuitive, making it easy for users to navigate and find relevant information. The mobile app also provides a convenient way to book tickets and access travel details on the go.
Pricing and Value for Money
FlixBus.se is known for its budget-friendly prices, often offering lower fares compared to other modes of transportation. The fares vary depending on the route and time of travel, but overall, FlixBus.se provides excellent value for money, especially for travelers on a budget.
Customer Service
FlixBus.se prides itself on offering responsive and helpful customer service. Their support team is available through various channels, including phone, email, and social media. They strive to address customer inquiries and concerns promptly, ensuring a positive experience for passengers.
Product Quality and Selection
FlixBus.se operates a fleet of modern and well-maintained buses, providing a comfortable and safe travel experience for passengers. The buses are equipped with amenities such as Wi-Fi, power outlets, and comfortable seating, enhancing the overall journey. The wide selection of routes allows travelers to reach numerous destinations conveniently.
Website Usability
The FlixBus.se website is user-friendly and easy to navigate. The intuitive interface enables users to search for routes, book tickets, and manage their reservations effortlessly. The website also provides essential travel information, including schedules, departure/arrival locations, and amenities available on each bus.
Returns and Exchanges
FlixBus.se offers flexible ticket options, allowing customers to modify or cancel their bookings. However, it is important to note that different fare categories have varying change/cancellation policies. Customers are encouraged to review the terms and conditions before making any changes to their reservations.
Promotions and Discounts
FlixBus.se regularly offers promotions and discounts, providing even more savings for travelers. These can include discounted fares for certain routes, seasonal promotions, or special deals for specific groups such as students or seniors. Travelers can stay updated on the latest offers through the website and social media channels.
Reputation
FlixBus.se has established a reputable image within the travel industry. As one of the largest bus service providers in Europe, FlixBus has gained recognition for its reliable service and affordability. The company has received positive reviews from many travelers who appreciate the convenience, comfort, and cost-effectiveness of their bus journeys.
Payment Options
FlixBus.se accepts various payment methods, including major credit cards, debit cards, and online payment platforms. This flexibility allows customers to choose the most convenient payment option for their bookings.
Loyalty Programs
Currently, FlixBus.se does not offer a dedicated loyalty program. However, they occasionally feature special promotions or deals for frequent travelers, encouraging customer loyalty.
Customer Reviews
Customer reviews for FlixBus.se are generally positive, highlighting the affordability, comfort, and convenience of their services. Some reviews mention occasional delays or minor issues, but overall, customers appreciate the value for money provided by FlixBus.se.
Community Involvement
FlixBus.se actively participates in various community initiatives and partnerships. They support sustainable travel practices and aim to reduce their environmental impact. FlixBus often collaborates with organizations promoting eco-friendly transport and sponsors events promoting responsible and accessible travel.
Shipping and Costs
As an online bus booking platform, FlixBus.se does not involve physical shipping. The costs associated with booking tickets include the fare, which varies depending on the route and time of travel. Additional costs may arise if customers choose optional services, such as seat reservations or additional baggage.
In conclusion, FlixBus.se offers an affordable, convenient, and reliable intercity bus service in Sweden. With a user-friendly online platform, comfortable buses, and a wide selection of routes, FlixBus.se provides an excellent travel experience for budget-conscious passengers. Customers appreciate the value for money, responsive customer service, and the overall quality of their journey. With continued commitment to customer satisfaction and community involvement, FlixBus.se has become a preferred choice for many travelers in Sweden and beyond.