Flogas Reviews

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20 Reviews

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A Heartfelt Testimonial: A Lifesaver in Tough Times

Having experienced a recent challenging situation where our gas levels were dangerously low, I turned to Flogas.co.uk for assistance. As vulnerable customers, we were in urgent need of a gas delivery, with less than 10% remaining in our tank. Despite a planned third delivery not materializing, the team at Flogas went above and beyond to rectify the issue. When we expressed our concerns, we were informed that the tanker had broken down. However, the situation took a positive turn when it was discovered that the driver was taking a break at a cafe nearby. Despite initially feeling frustrated, the team's transparency and dedication to resolving the problem were truly commendable. Given our status as pensioners, the potential prospect of turning off our heating and hot water was daunting. But thanks to the prompt and professional assistance from Flogas, we were able to preserve the gas we had left and avoid any further inconvenience. Moreover, when I requested to speak with a manager, the response was swift, and within the promised 48-hour timeframe, our concerns were addressed, and measures were taken to prevent such incidents from reoccurring. The peace of mind that came with their timely intervention was invaluable. In times of need, it's crucial to have reliable and understanding support, and I can confidently say that Flogas provided just that. Their exceptional customer service and willingness to go the extra mile truly made a difference for us. I highly recommend Flogas.co.uk to anyone seeking a dependable and caring energy provider.

Unmatched Excellence at Your Doorstep: A Testimonial for Flogas.co.uk

From the moment Lee Bogan arrived at my doorstep, I knew I was in for an exceptional experience. The service provided by flogas.co.uk is not just great; it is phenomenal. Lee's professionalism, combined with his friendly banter, truly set the bar high for customer service. Every interaction with Lee was infused with a genuine desire to provide top-notch service. His attention to detail and willingness to go above and beyond left me thoroughly impressed. It's not every day that you come across someone who not only delivers your order but also brightens your day with their positivity. Flogas.co.uk has truly mastered the art of customer service, and Lee is a shining example of this. I can confidently say that my experience with them has been nothing short of amazing. If you're looking for a provider that not only meets but exceeds your expectations, look no further than Flogas.co.uk. Thank you for consistently delivering excellence!

Above and Beyond: Flogas Delivers Exceptional Service

Sharing my experience with Flogas.co.uk brings me immense joy as words fall short to express the exceptional service I received. From the seamless ordering process to the swift delivery, every step was marked with efficiency and professionalism. What truly sets Flogas apart is their dedicated team, exemplified by delivery driver Lee Bolan. His attention to detail and friendly demeanor made the entire experience a delight. Not only did he ensure a quick turnaround, but also took the time to swap over the empties without any hassle. Recommendations come effortlessly when it comes to Flogas. Their commitment to customer satisfaction shines through every interaction, making them a standout in the industry. For anyone seeking reliable and top-notch service, Flogas is the epitome of excellence.

Alastair: A Beacon of Professionalism and Kindness

When our household eagerly awaited our delivery from flogas.co.uk, Alastair not only brought the much-needed supplies but also a ray of sunshine with his friendly demeanor. His professionalism shone through as he took the time to call ahead, ensuring a seamless delivery by confirming directions. Alastair's thoughtful gesture went above and beyond, leaving us impressed by his customer-centric approach. Thank you, Alastair, for not only delivering essentials but also brightening our day with your kindness.

Unwavering Excellence: A Testament to Exceptional Service

In my latest experience with flogas.co.uk, I was once again met with outstanding service that exceeded my expectations. The team's dedication to providing exceptional customer support truly shines as they consistently go above and beyond. Not only were they incredibly helpful, but their timeliness in delivery showcased their commitment to customer satisfaction. One individual, Lee Bolan, stood out with his remarkable work ethic and professionalism. His unwavering dedication to ensuring a seamless experience further solidified my trust in the brand. It's rare to come across such exemplary service, and I am truly grateful for the care and attention to detail displayed. Flogas.co.uk continues to impress me with their consistent quality and top-notch service. I have no hesitation in recommending them to anyone in need of reliable, customer-centric assistance. Thank you for setting the bar high and making every interaction a positive one.

Exceptional Service Beyond Expectations

I recently had the pleasure of experiencing top-notch service from flogas.co.uk, and I cannot speak highly enough of my experience. From the moment I reached out to inquire about their services, I was met with professionalism and warmth that instantly put me at ease. The representative I spoke with went above and beyond to address all my concerns and ensure that I felt valued as a customer. Not only did they provide me with all the necessary information about their gas delivery process, but they also took the time to listen to my specific needs and preferences. I was impressed by their attention to detail and genuine interest in helping me find the best solution for my situation. It was clear that they were dedicated to providing exceptional service and making sure that I was completely satisfied. In contrast to some negative reviews, my experience with Flo Gas was anything but rude. The team demonstrated a high level of professionalism and courtesy throughout our interactions, which left a lasting impression on me. I felt reassured knowing that I was in good hands and that my needs would be taken care of promptly and efficiently. I wholeheartedly recommend Flo Gas to anyone in need of reliable and customer-focused gas services. Their commitment to excellence and dedication to customer satisfaction truly set them apart from other providers. If you're looking for a company that will not only meet but exceed your expectations, look no further than Flo Gas – you won't be disappointed.

Seamless Transition: A Testimonial on Quote & Switching Process

Embarking on my journey with flogas.co.uk was a decision I'll never regret. The competitive quotation they provided instantly caught my attention, showcasing their commitment to offering value to their customers. But what truly set them apart was the exceptional customer service that followed – prompt, friendly, and understanding. As I navigated through the switching process, I was pleasantly surprised by how seamless and hassle-free it was. Each step was clearly laid out, making the transition smooth and stress-free. It was evident that flogas.co.uk prioritizes customer convenience and satisfaction above all else. I am truly grateful for the wonderful experience I've had with flogas.co.uk. They have not only won me over as a loyal customer but also set a benchmark for excellence in the industry. Thank you for making the switch an effortless and rewarding journey.

Empowering Change, Effortless Transition

Embarking on a transition to Flogas.co.uk was a game-changer, thanks to the exceptional support from Helen. Her meticulous guidance made the switch seamless and surprisingly quick. Witnessing my old supplier's tardy response only reinforced my decision to switch. Loyalty should be a two-way street, and Flogas exemplifies this beautifully. The process was not just a change of service, but a refreshing upgrade to genuine customer care and efficiency.

Effortlessly Streamlined: My Experience with Flogas

Embarking on the journey to order a replacement cylinder from Flogas was nothing short of seamless. The simplicity and intuitiveness of their platform truly set them apart. Every step, from selecting the product to creating an account, was a breeze. The user-friendly interface made the entire process a delight, earning Flogas a well-deserved 5-star rating in my books. With gratitude, I extend my sincere thanks to Flogas for ensuring a hassle-free experience. Highly recommended!

A Blessing in Disguise

Reflecting on my experience with flogas.co.uk, I must admit it started off rocky. After ordering gas for my business and home, I found myself in a nerve-wracking situation as days turned into weeks with no delivery in sight, despite paying in full upfront. Panic set in as my gas levels reached a mere 2%. However, in the midst of frustration, a glimmer of hope appeared. When I reached out to inquire about the delay, I was met with sincere apologies and a newfound commitment to resolve the issue promptly. Although the initial hiccup was not ideal, the proactive response and dedication to right the wrongs transformed this mishap into a blessing in disguise. The forthcoming delivery not only replenished my gas supply but also rekindled my trust in their service. This experience serves as a valuable lesson that sometimes, amidst challenges, true customer care and dedication shine through, ultimately strengthening the bond between consumer and provider.

Awaiting Gas Delivery: A Testimonial of Patience and Disappointment

As a recent customer of flogas.co.uk, I cannot help but share my current experience while waiting for my bulk tank gas delivery. Placing an order on the 20th of January, the anticipation has been met with frustration as the promised delivery timeframe of 5 to 15 working days has been exceeded without any sight of my order. Upon reaching out to the customer service representative, 'Jack', after a 20-minute wait in the call queue, I was informed of 'supply issues' causing the delay. The communication of these supply challenges, albeit belatedly, sheds light on the transparency of the company. However, the reassurance of being updated promptly on the situation is yet to materialize. The suggestion to reach out urgently if our gas supply dips below 10% adds to the sense of urgency and uncertainty in this situation, as we currently stand at just under 20% capacity. Being a relatively new customer of Flogas since August 2023, this unexpected ordeal has cast a shadow on an otherwise smooth journey with the company. The lack of timely delivery and communication leaves me disheartened and hesitant to recommend their services to potential new customers. In the hope of a swift resolution and a renewed faith in their service, I share this candid account of my experience, rooted in waiting, understanding, and a tinge of disappointment.

Unmatched Peace of Mind with Flogas: A Customer’s Trusted Companion

Embracing the warmth and reliability of Flogas has been a transformative experience for me. Every interaction with their dedicated team radiates a sense of calm and assurance, leaving me with unparalleled peace of mind. One of the many moments that solidified my trust was when I found myself away from home during a delivery. The Flogas driver not only secured my gas bottles in my preferred location but also ensured the safety of my property, going above and beyond to guarantee smooth and seamless service. Moreover, my recent purchase of a gas fire from Flogas unveiled their unparalleled customer support. Despite encountering initial challenges in getting it to work, a prompt callback from Peter, a compassionate representative, swiftly guided me through the troubleshooting process. Thanks to their unwavering assistance, my gas fire now exudes warmth and comfort effortlessly. Flogas epitomizes excellence in service, embodying a perfect blend of professionalism and kindness. My journey with them has been nothing short of exceptional, and I wholeheartedly recommend Flogas to anyone seeking reliability and peace of mind in their energy solutions.

A Journey with Flogas: A Customer’s Heartfelt Tale

From the moment I decided to switch to flogas.co.uk, my experience has been nothing short of exceptional. The process, from receiving a quote to completing the necessary paperwork and setting up my account on their user-friendly website, was seamless and efficient. I eagerly awaited my first delivery, and true to their word, it arrived within just 7 working days. However, one small hiccup I encountered was with their timelines. Despite being informed that I would receive a quote within 24 hours, it took 48 hours for me to hear back. Additionally, there seemed to be some confusion among staff regarding the delivery timeline for new customers. Initially being told it would take 3 working days, I found myself calling on day 5 as my supply dwindled to 10%. Despite this, I was met with understanding and a sense of urgency from their team. After a brief call to follow up on my delivery, I was assured of a prompt response. True to their commitment, I received my delivery within 2 days of the call. While I appreciate the swift resolution, I do believe that setting realistic expectations would alleviate unnecessary stress for customers. In hindsight, I echo the sentiment that it is always better to underpromise and overdeliver. This approach not only fosters trust but also minimizes the need for customers to chase up on promised deliveries. Overall, my journey with Flogas has been a positive one, and I am pleased with the outcome of my experience. I would recommend their services to others seeking reliable and efficient gas supply.

Guided to Success: A Heartfelt Journey with Helen Simon at Flogas

Navigating the intricate process of becoming a customer at Flogas was a daunting task for us. However, our journey was transformed into a seamless and enlightening experience, all thanks to the exceptional guidance of Helen Simon. Her expertise and unwavering support not only eased our path but also instilled a sense of confidence in us. Helen's personalized assistance and deep understanding of our needs truly set her apart. She went above and beyond to ensure that every step was clear and tailored to our specific requirements. This level of dedication is rare to find and left a lasting impact on us. We are beyond grateful for Helen's invaluable help, which ultimately led us to success. Our heartfelt thanks go out to her and the team at Flogas for their outstanding service and commitment to excellence. This journey has not only made us loyal customers but also raving fans. Helen Simon truly embodies the essence of exceptional customer service.

Turning Up the Heat: A Customer’s Journey with Flogas

Embracing warmth in our homes is a luxury we often take for granted, but when faced with a dwindling gas tank from Flogas, the reality of energy reliance hit hard. As the mercury dropped, so did the fuel in our tank, triggering a tightrope walk between comfort and conservation. Contacting Flogas Customer Service became a chilling saga, with delays and contradictory advice leaving us in a frosty predicament. The revelation that delivery couldn't be expedited until our tank hit a perilous 10% left us in a cold sweat. The ambiguity in guidelines unraveled like a loose thread, leaving us questioning which way to turn – conserve until the eleventh hour or ramp up consumption to summon the delivery savior in time. Navigating a contractual obligation added another layer of complexity, feeling tethered to terms that offered little flexibility amidst an unpredictable energy supply. The thought of a February spent huddled around a log burner became a stark reality, a stark contrast to the snug evenings we once took for granted. Off the grid living revealed its challenges, overshadowing the idyllic vision with real-world hardships. The hope for government assistance flickered dimly in the harsh winter, a beacon of support in the energy wilderness. Through this icy ordeal, Flogas became more than a delivery service; they became a pivotal player in our daily comfort and security. As the hearth flickered with uncertainty, the silver lining was the eventual arrival of a full tank on our doorstep, rekindling the warmth and gratitude in our hearts. Thank you, Flogas, for igniting the flame of home comfort and for being the unsung hero in our winter tale.