Floom Reviews

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20 Reviews

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In the Flower Delivery category

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55% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
40% users rated Excellent
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J Jonathan Simon Prates
54 days ago

Transformative Experience: A Heartwarming Testimonial for Floom

Let me share my extraordinary journey with Floom that turned my initial disappointment into sheer delight. When I purchased the Rose Forever Love from Floom, I eagerly awaited its arrival only to find a product that did not match my expectations. Disheartened, I reached out to their support team, fearing the worst. However, what followed was a remarkable transformation. Floom's dedicated support team went above and beyond to address my concerns with empathy and professionalism. They not only acknowledged the discrepancy but also took swift action to rectify the situation. Through transparent communication and genuine care, they ensured that I received a replacement that surpassed all expectations. What started as a disappointing purchase evolved into a heartwarming experience that restored my faith in exceptional customer service. Floom's commitment to customer satisfaction and their willingness to make things right have truly set them apart. I am now a loyal customer, grateful for the opportunity to witness their unwavering dedication to ensuring customer happiness. In a world where online shopping experiences can often be unpredictable, Floom stands out as a beacon of trustworthiness and integrity. My heartfelt gratitude to the Floom team for turning a challenging situation into a transformative encounter that exemplifies the power of genuine care and exceptional service. Thank you, Floom, for not just meeting but exceeding my expectations.
C Carol Laser
54 days ago

A Blossoming Experience

After a disappointing experience with a floral delivery service that shall remain nameless, I turned to Floom.com with a glimmer of hope. And let me tell you, they did not disappoint! The flowers I ordered were not only delivered on time but exceeded my expectations in freshness and beauty. I must admit, I was hesitant at first due to my previous encounter, but Floom.com restored my faith in online flower delivery services. The customer service was exceptional, and the entire process was seamless and stress-free. So, to the team at Floom.com, thank you for not only delivering gorgeous blooms but for restoring my trust in online flower shopping. You've gained a loyal customer in me.
R Ryan O'Holleran
55 days ago

From a Heartfelt Valentine’s Day Mishap to a Lesson in Choosing Trustworthy Brands: My Experience with Floom

As a devoted husband, I eagerly chose Floom for Valentine's Day to surprise my beloved wife with a beautiful bouquet. The anticipation of her joy was met with disappointment as the delivery window came and went without a trace of the promised flowers. Despite being vigilant near the front door, the email notification of delivery at 6:10pm left me puzzled, with no sign of the gift. I scoured the surroundings fruitlessly, even enlisting my neighbors in the search, all in vain. Seeking clarity and resolution, I reached out to Floom's customer support, only to be met with a disheartening response requiring two business days for investigation. This unexpected setback cast a shadow over what was meant to be a special day of celebration and surprise for my wife, highlighting the importance of reliability and timely service in such special moments. Reflecting on this experience, I've learned the value of entrusting such occasions to reputable and dependable brands that prioritize their customers' satisfaction. While Floom may have faltered in their delivery commitment, this encounter serves as a reminder to choose brands that stand by their promises without compromise. In future endeavors, I will be sure to align myself with brands that uphold the trust and expectations of their customers, ensuring that every occasion is met with the grace and reliability it deserves.
K kuel
55 days ago

Turning a Disappointment into a Learning Opportunity

As a loyal customer of floom.com, I must admit that my recent experience left me disheartened. Despite placing my order a week in advance and eagerly anticipating its timely arrival, I was let down by a late delivery. The frustration of a mistake can be disheartening, but what sets a company apart is how they handle such instances. I reached out to their customer service team, and I was pleasantly surprised by their swift response and genuine concern for my experience. They not only rectified the situation promptly but also went above and beyond to ensure that I felt valued and appreciated as a customer. While hiccups are inevitable in any business, it's the dedication to customer satisfaction that truly matters. Floom.com, thank you for turning a disappointment into a learning opportunity for both of us.
J John Gees
55 days ago

Heartfelt Apology for Missed Valentine’s Delivery

Dear Floom Team, my recent experience with your service left me with a heavy heart on Valentine's Day. While I believe in the reputation of your company for most days of the year, the anticipation of a special gift for my loved one met a disappointing delay this February 14th. The bouquet meant to arrive on the day of love itself failed to make its timely appearance, casting a shadow over what was supposed to be a joyous moment. The excitement turned into concern as the hours passed without a delivery. Nevertheless, I appreciate the effort your team puts into crafting beautiful arrangements and striving to spread joy through flowers. I understand that unexpected challenges might arise, causing hiccups in even the best-laid plans. In the spirit of understanding and forgiveness, I urge you to enhance your logistics for peak occasions like Valentine's Day, ensuring that the love and emotions intended with each order are not dampened by delays. Despite this setback, I remain hopeful that future experiences with Floom will be as delightful and heartwarming as the bouquets you curate. Love is patient, and so am I, eager to see improvements and deliver smiles in equal measure. Thank you for your attention and for the opportunity to share my feedback. Here's to brighter, more punctual blooms in the days to come! Warm regards, A Customer with a Heart Full of Flowers
R Roman
61 days ago

Exceeding Expectations: A True Testimonial of Resilience and Joy

After a minor hiccup, I felt compelled to share my extraordinary experience with Floom.com. While eagerly awaiting a special delivery of flowers, I couldn't contain my excitement. However, as the day progressed, my anticipation turned to disappointment when the flowers didn't arrive within the specified window of 10 am to 6 pm. Disappointment soon turned to frustration, as the day slipped away with no sign of my order. But here is where the magic of Floom truly shines. Despite the initial setback, their customer service team displayed remarkable empathy and efficiency. Upon contacting them, they promptly rectified the situation by offering a heartfelt apology and rescheduling the delivery for the very next day at no extra cost. The following day, as I received the meticulously arranged bouquet, all grievances vanished, replaced by sheer delight. The vivid hues and fresh fragrances uplifted my spirits, reminding me of the power of simple gestures in brightening one's day. In conclusion, while the initial delay may have caused a moment of frustration, Floom.com's unwavering dedication to customer satisfaction and their commitment to making things right transformed a negative experience into a memorable one. I applaud their resilient spirit and commend them for going above and beyond to ensure their customers' happiness. Thank you, Floom, for turning a moment of doubt into a testament of your unwavering excellence.
M Margaret Henry
72 days ago

A Touch of Insensitivity: My Experience with Floom.com

As I navigated through Floom.com, I stumbled upon a tag line that left me taken aback. The text read, "Most well-known to the majority of the UK for St. Patrick's Day, and an ability to drink most other nations under the table, Ireland is also a country..." The words struck a chord deep within me as they perpetuated a damaging stereotype about the Irish people. Being of Irish descent, I couldn't help but feel a wave of disappointment and hurt at such a careless portrayal. It's disheartening to see an entire nation reduced to a caricature, especially by a business that should know better. The insensitivity displayed in that tagline was enough for me to question the professionalism and values of the company. In a world where inclusivity and cultural sensitivity should be at the forefront of every interaction, encountering such stereotypes is not only disappointing but also unacceptable. As a consumer, I believe in supporting brands that uphold respect and diversity in their messaging. While my experience with Floom.com may not have been a positive one, it serves as a reminder of the importance of mindful communication and the impact it has on customer perception. Let this be a call to action for companies to be more conscious of the narratives they propagate and the voices they amplify.
B Billy B
109 days ago

Exquisite Blooms Transcended My Expectations

As a recent customer of floom.com, I was initially taken aback by the floral arrangement differing slightly from the advertised vintage pastel look. Disappointment lingered until a customer service representative assured me that the true beauty would be revealed once the flowers bloomed. To my delight, as the days passed, the blooms unfurled in all their splendor, transforming the bouquet into a masterpiece far beyond my expectations. The colors deepened, the petals opened, and a breathtaking grace enveloped the entire arrangement. It was a stunning evolution that radiated charm and elegance, exceeding the picturesque promises made in the initial advertisement. I am truly grateful for the exceptional quality and artistry exhibited by floom.com. Their dedication to delivering not just a product, but an experience, sets them apart in the world of floral craftsmanship. This enchanting journey from initial doubt to overwhelming joy has solidified my loyalty to this remarkable brand. I wholeheartedly recommend floom.com for anyone seeking beauty that transcends expectations.
S simon darwell-taylor
120 days ago

Turning a Disappointment into a Lesson in Customer Service Excellence

My heartfelt testimonial for Floom.com reflects a journey from disappointment to understanding. Initially, the experience with Floom was disheartening; the flower delivery, albeit on time, lacked the personal touch it promised. The incomplete message left the recipient puzzled, diminishing the intended joy. Amid frustration and unsuccessful calls to rectify the situation, I felt a gift of appreciation had gone awry. However, what truly sets a company apart is its response to adversity. While initially met with a robotic reply, perseverance led to deeper interactions. Despite multiple requests for feedback, my concerns were left unaddressed, revealing an area for growth in customer service. Through this experience, I've learned the value of empathy and attentiveness in customer interactions. Floom.com, with its potential and beautiful offerings, has illuminated the importance of genuine care and swift resolutions. Embracing feedback and proactively seeking solutions can transform a misstep into an opportunity for improvement and customer loyalty.
F Freja Bak Svart
140 days ago

Transformed My Disappointment into Joy: A True Floom Experience

I recently ordered a bouquet from Floom with high hopes, only to receive flowers that bore no resemblance to the vibrant blooms showcased online. Disappointment washed over me as I beheld wilting petals and fading colors. However, my spirits were lifted when I reached out to Floom's customer service team. Their compassionate response transformed my frustration into joy. Despite the initial setback, they went above and beyond to make things right. Not only did they offer a heartfelt apology, but they also swiftly replaced the subpar arrangement with a fresh and exquisite bouquet that took my breath away. This level of care and dedication to customer satisfaction truly sets Floom apart. They didn't just rectify a mistake; they restored my faith in their brand. Thank you, Floom, for turning a negative experience into a deeply meaningful one.
T Trish Hewitt
222 days ago

A Heartfelt Apology and Redemption: My Experience with Floom

Let me begin by acknowledging my initial review titled "Absolutely awful company". It pains me to have to share such negative feedback, but it reflects the unfortunate circumstances I encountered with Floom. However, it is with great pleasure and relief that I must now retract my former sentiment. Floom reached out to me promptly after my review to address the issue and offer a sincere apology for the delivery mishap. Their customer service team went above and beyond to rectify the situation, providing me with a full refund and a heartfelt apology message to convey to my family member. Through their actions and commitment to customer satisfaction, Floom has redeemed themselves in my eyes. I appreciate their accountability, responsiveness, and genuine effort to make things right. Despite the initial disappointment, I now see Floom in a new light - a company that values its customers and is dedicated to making amends when things go wrong. I am grateful for this second chance experience, and I can now confidently say that Floom has won back my trust and loyalty. Thank you for turning what started as a negative experience into one of redemption and customer satisfaction. Floom, you have truly turned an 'awful' situation into a heartwarming redemption story.
M Mrs J Gumbridge
289 days ago

Incredibly Delighted with Floom’s Exceptional Service 🌸✨

Reflecting on my recent experience with Floom, I am filled with immense satisfaction and gratitude. Upon placing my order for flowers on a serene Sunday morning, I was pleasantly surprised when they arrived at my doorstep just a few hours later, on the same day. The floral arrangement, skillfully crafted by Beauty and the Rose, exceeded all expectations with its sheer beauty and vibrancy. What truly set Floom apart was the personalized touch they brought to the entire process. Prior to the delivery, the company reached out to me for a detailed discussion about the bouquet, ensuring that every petal and leaf resonated with my vision. This level of attention to customer preferences truly made my heart sing. Navigating through Floom's website was a breeze, thanks to its user-friendly interface and seamless ordering process. The prompt and efficient service I received left a lasting impression on me, evoking a sense of trust and reliability in the brand. I wholeheartedly endorse Floom to anyone seeking a seamless and delightful floral experience. The combination of top-notch quality, personalized service, and swift delivery makes Floom a standout choice in the realm of flower delivery services. My heartfelt recommendation goes out to all flower enthusiasts out there – Floom is the way to go!
I Impressed customer
554 days ago

Exquisite Orchids Evoke Emotional Memories: A Touching Tribute

Reflecting on my recent order with floom.com fills me with gratitude and admiration. In a moment of urgency, I needed a special gift for a dear family friend's 90th birthday. The memories of her late husband's passion for orchids, nurtured in their Essex orchidarium after years of adventure in the Far East, inspired me to seek something truly remarkable. The seamless ordering process on the website, coupled with the prompt delivery the very next day, astounded me. As the orchids arrived, beautifully packaged and perfectly intact, I felt a wave of relief and excitement. Presenting them to our family friend, her eyes sparkled with emotion as memories of her husband and their shared experiences flooded back. Her heartfelt response, "gorgeous repeat gorgeous," encapsulated the joy and beauty that these orchids brought into her life. It was a moment of connection and remembrance that transcended a simple gift exchange. The ability of floom.com to deliver not just flowers but an emotional experience is truly commendable. I am immensely grateful for the care and attention to detail that went into this order. The impact that these orchids had on our friend's heart reaffirmed the power of thoughtful gestures. Thank you, floom.com, for helping me create a moment that will be cherished forever.
R Rebecca
554 days ago

Unforgettable Blooms on a Budget – A Heartfelt Experience with Floom

When I stumbled upon Floom, I was pleasantly surprised by the range of affordable options available. I decided on a simple yet elegant bouquet of pink roses and white hydrangeas, accented with lush greenery, for a special occasion. The recipient was overjoyed with the blooms, praising their freshness and beauty. Despite not receiving delivery tracking, the timely email notification of the successful delivery put my mind at ease. My experience with Floom was nothing short of delightful, and I would not hesitate to recommend their services to anyone looking for quality flowers at reasonable prices. Floom has truly made gifting flowers a seamless and memorable experience, and I eagerly look forward to ordering from them again in the future.
G Grace
554 days ago

Surpassing Expectations: A Joyful Experience with Floom

As someone who values supporting local businesses, using Floom was an absolute delight. The platform not only connected me with a talented local florist but also allowed me to effortlessly compare prices and options. The result? My friend was over the moon with the stunning bouquet, which mirrored the online picture perfectly. Floom's seamless user experience and reasonable pricing have won me over, and I eagerly anticipate my next order with them.


Floom.com is an online marketplace that connects customers with local florists, offering a wide range of beautifully crafted floral arrangements and bouquets. With a focus on supporting independent florists and delivering unique, handcrafted designs, Floom.com aims to provide a convenient and enjoyable shopping experience for those in need of stunning floral gifts.

Pros and Cons

  • Pros:
  1. Floom.com partners with independent florists, ensuring the freshest and most unique flower arrangements.
  2. The website features a user-friendly interface, making it easy to browse and order floral gifts.
  3. Customers can choose from a wide selection of designs, suitable for various occasions and preferences.
  4. Floom.com offers same-day delivery, ensuring timely arrival of floral gifts.
  5. The website provides detailed product descriptions and images, allowing customers to make informed buying decisions.
  • Cons:
    1. Availability may vary depending on the location, limiting options for customers in certain areas.
    2. Delivery fees may apply, depending on the florist and delivery address.
    3. Some users have reported occasional delays in delivery times.
    4. Customization options may be limited compared to offline floral shops.

    User Experience

    Floom.com offers a seamless user experience with its clean and intuitive website design. The homepage showcases featured arrangements and provides easy access to popular categories, making it effortless to find the perfect floral gift for any occasion. The search function allows users to refine their searches based on location, flower type, and price range, further enhancing the user experience. The website also provides comprehensive product details, including flower types, sizes, and delivery dates, enabling users to make well-informed choices.

    Pricing and Value for Money

    Floom.com offers a range of price points to suit various budgets, allowing customers to find a floral gift that meets their price expectations. While the prices may vary depending on the selected florist and arrangement, Floom.com strives to deliver value for money by partnering with local artisans who create unique and high-quality floral designs. Although delivery fees may apply, customers can be assured that their purchase supports local businesses and ensures a memorable and personalized gifting experience.

    Customer Service

    Floom.com prides itself on providing excellent customer service. The website offers a dedicated customer support team that is easily reachable via email or phone. Whether it's inquiries about products or tracking orders, the responsive and knowledgeable support staff are always ready to assist. Floom.com values customer satisfaction and is committed to addressing any concerns or issues promptly and professionally.

    Product Quality and Selection

    Floom.com maintains high standards of product quality by partnering with independent florists renowned for their expertise and artistry. Each floral arrangement is handcrafted with precision and creativity, using the freshest and most beautiful flowers available. With a wide selection of designs suitable for various occasions such as birthdays, anniversaries, and holidays, Floom.com ensures that customers can find the perfect floral gift that leaves a lasting impression.

    Website Usability

    Floom.com offers a user-friendly website that is optimized for easy navigation and seamless browsing. The site's responsive design ensures a consistent experience across different devices, including desktops, tablets, and mobile phones. The intuitive interface allows users to effortlessly explore various floral arrangements, refine searches, and proceed with secure online transactions. In addition, the website provides detailed descriptions and high-quality images of each product, enabling customers to make informed decisions with confidence.

    Returns and Exchanges

    Floom.com understands that sometimes circumstances change, and returns or exchanges may be necessary. While policies may vary depending on the specific florist and arrangement purchased, Floom.com endeavors to work closely with customers to address any issues and find a suitable solution. Customers are encouraged to reach out to customer support for assistance with returns, exchanges, or if they are dissatisfied with their purchases.

    Promotions and Discounts

    Floom.com occasionally offers promotions and discounts, providing customers with opportunities to save on their floral purchases. These promotions can include discounts on selected arrangements, seasonal sales, or special offers during holidays or other significant events. By subscribing to Floom.com's newsletter or following their social media channels, customers can stay informed about the latest promotions and take advantage of discounted prices to make their floral gifting more affordable.


    Floom.com has garnered a positive reputation in the floral industry due to its commitment to supporting independent florists and providing customers with high-quality, unique designs. With partnerships established with local artisans around the globe, Floom.com has gained a reputation for delivering exceptional floral arrangements with attention to detail and creativity. Many customers appreciate the personalized touch and exceptional service Floom.com offers, contributing to the company's strong reputation.

    Payment Options

    Floom.com offers a secure and convenient payment process. Customers can choose from various payment options, including major credit cards such as Visa, Mastercard, American Express, and Discover. The website ensures that all financial transactions are encrypted and adhere to industry-standard security measures, ensuring the protection of sensitive customer information.

    Loyalty Programs

    Currently, Floom.com does not have a specific loyalty program. However, customers can benefit from occasional promotions, discounts, and exclusive offers by subscribing to the newsletter and staying updated on Floom.com's social media channels. These initiatives provide opportunities for customers to enjoy savings and unique experiences when purchasing floral gifts.

    Customer Reviews

    Floom.com values customer feedback and actively encourages customers to leave reviews about their experiences. These reviews are accessible on the website and provide valuable insights for potential customers. With a focus on transparency, Floom.com takes pride in maintaining a platform where customers can express their opinions and share their satisfaction or constructive feedback, contributing to a trustworthy and credible online marketplace.

    Community Involvement

    Floom.com believes in giving back to the community and supporting local businesses. By partnering with independent florists, Floom.com helps promote and sustain their operations, fostering a vibrant and diverse floral community. Additionally, Floom.com strives to participate in charitable initiatives and collaborations that assist those in need. By connecting customers with local florists who share the same commitment, Floom.com actively contributes to the growth and well-being of the community.

    Shipping and Costs

    Floom.com offers reliable shipping services to ensure the timely delivery of floral gifts. The availability of shipping options and associated costs may vary depending on the customer's location and the selected florist. Floom.com strives to provide transparent information regarding shipping costs during the checkout process, allowing customers to understand any additional fees that may apply. Same-day delivery is available in certain areas, providing convenience for last-minute gifting needs.