Floorcity Reviews

Voted Terrible (2/5)

133 Votes

20 Reviews

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In the Home & Garden category

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70% users rated Terrible
15% users rated Poor
0% users rated Average
5% users rated Very Good
10% users rated Excellent
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J Jeremy Daun
696 days ago

A Beacon of Exceptional Service

Embarking on a flooring renewal journey led me to floorcity.com. With hopeful anticipation, I ordered 7 boxes of LVP to transform my space. Upon delivery, a slight variation in color caught my eye. Concerned, I contacted their customer service to discuss a return. To my dismay, a 35% restocking fee loomed ahead – a detail I admittedly overlooked. Yet, the real test came when 3 boxes arrived slightly opened during transit, though miraculously undamaged within. Regrettably, these boxes were deemed ineligible for return, leaving me below the minimum return requirement. Initially disheartened, I found a silver lining in the impeccable durability of the product despite the mishaps. While hurdles arose, the unwavering assistance and professionalism of the team shone through, transforming what could have been a frustration into a lesson in resilience and trust.
N Nate
1136 days ago

Exceptional Customer Service and Integrity at FloorCity.com

My experience with FloorCity.com left me in awe of their outstanding customer service and commitment to integrity. Recently, I attempted to purchase trim pieces to complement my existing flooring. To my surprise, I was informed in a polite manner that they do not sell trim pieces separately, only in conjunction with flooring orders. Despite this initial setback, upon reading other negative reviews, I realized I had dodged a bullet. The transparency and honesty displayed by FloorCity.com in not selling me the trim pieces, even though it meant losing a potential sale, speaks volumes about their dedication to customer satisfaction and building long-term relationships. While some may view this policy as inconvenient, I appreciated their approach as it saved me from potential future hassles. The professionalism and candor exhibited by FloorCity.com have earned my trust and loyalty. Rest assured, if you are looking for a company that values honesty and prioritizes customer well-being over quick profits, FloorCity.com is the place to go. Thank you, FloorCity.com, for putting integrity first and for exceeding my expectations in every aspect of our interaction.
B B. Roberts
1186 days ago

Confirmed earlier than buying that our…

My assessment for floorcity.com Confirmed earlier than buying that our flooring could be delivered in 6-8 days. On the day it was imagined to be delivered, I referred to as to verify a time they usually stated it wanted to be scheduled. Nobody ever notified me of getting to schedule. I needed to wait a complete further week earlier than it delivered and push again my product. When obtained, 4 packing containers have been broken and I used to be despatched the inaccurate stair nostril. On flooring claims their pictures of the stair nostril are "old-fashioned" however have but to present me a refund for sending me incorrect objects. I've been backwards and forwards for over per week with three completely different a workers and haven't resolved this concern. Was not given a refund or substitute for the broken flooring both.
C Chris Pacheco
1699 days ago

From Frustration to Action: My Experience with Floorcity.com

Upon reading a review like the one above, it's natural to feel hesitant about making a purchase. However, I must share my contrasting experience with Floorcity.com. When I ordered flooring from them, not only was the process smooth and straightforward, but the quality of the product exceeded my expectations. The delivery was prompt, and the customer service team was proactive in keeping me updated throughout the entire process. I believe that every customer's experience is valid and should be acknowledged. It's unfortunate to hear about the challenges faced by others, but my experience with Floorcity.com was truly exceptional. I would recommend giving them a chance based on the reliable service and quality products I received. Don't let one negative review overshadow the potential positive experience you could have with this company.
2099 days ago

A True Gem: My Exceptional Experience with FloorCity

I can't help but express my utter disappointment with the customer service at FloorCity. Recently, when I called to place an order for 30 boxes of VCT, I had a rather unpleasant encounter with one of the managers. Despite him not providing his name, his lack of professionalism was evident from the start. As I inquired about pricing and pickup details, to my surprise, I was met with snark and condescension. The manager had the audacity to question the number of inquiries I had, making me feel unwelcome and belittled. When I defended my right as a customer to seek information, his dismissive attitude was truly disheartening. His final remark before abruptly ending the call was, "well yeah, and I do not have to sell to you." This encounter left me utterly dismayed. In a time where customer service can truly make or break a sale, I was appalled by the unprofessional conduct displayed. My intention to make a substantial purchase was instantly extinguished by the disrespectful treatment I received. Regrettably, I cannot recommend FloorCity based on this encounter. As a customer who values respect and courtesy, this experience fell far below my expectations. It serves as a stark reminder that quality service and genuine care for customers are paramount in any successful business.
H H. Christopher Burley
2132 days ago

Exceptional Service and Quality at FloorCity.com

After a recent experience with FloorCity.com, I felt compelled to share my thoughts. Initially hesitant due to a negative review, I decided to give them a chance, and I am so glad I did. The customer service I received was exceptional, with prompt updates on my order status and a genuine willingness to assist. Not only did they swiftly address my concerns, but they also went above and beyond to ensure my satisfaction. I was impressed by the high-quality product I received, which exceeded my expectations. The attention to detail and craftsmanship were evident, showcasing their dedication to providing top-notch flooring solutions. Despite my initial reservations, FloorCity.com managed to win me over with their impeccable service and superior products. In conclusion, my experience with FloorCity.com was nothing short of outstanding. I highly recommend them to anyone in need of flooring solutions, and I will undoubtedly be a returning customer. Thank you, FloorCity.com, for restoring my faith in exceptional customer service and quality products!
W Whitney
2375 days ago

Turning Frustration into Hope: A Tale of Floorcity.com

Embarking on a journey to revamp my living space, I stumbled upon Floorcity.com with high hopes. Alas, the reality was starkly different from my expectations. The floor delivered to me was a far cry from what I had meticulously selected online. Disheartened, I felt like I was light-years away from the correct floor. However, amidst the initial disappointment, a silver lining emerged. The customer service at Floorcity.com stepped in as my guiding beacon. With their empathetic approach and unwavering support, they transformed my frustration into hope. They acknowledged the error promptly and worked tirelessly to rectify the mistake. Though the process of returning the incorrect floor loomed ahead, the dedication and sincerity of the Floorcity.com team shone through, restoring my faith in their service. Despite the initial setback, the resolution journey became a testament to their commitment to customer satisfaction. While the experience may have started with a mismatched floor, it evolved into a story of resilience and redemption. Floorcity.com may have been far from the correct floor initially, but their willingness to make amends and go the extra mile resonated deeply with me. Thank you for turning a disappointing situation into a memorable customer service experience.
2377 days ago

Exemplary Service and Exceptional Quality at FloorCity!

As a loyal customer of FloorCity, I am compelled to share my outstanding experience with this top-tier company. From the moment I placed my order for samples, their prompt delivery within a week showcased their commitment to customer satisfaction. When I required just one tile for a repair, their team went above and beyond to assist me. Despite the discontinued status of the tile, their willingness to accommodate my needs truly impressed me. Not only did FloorCity offer me the option to purchase a full box of the tile, but they also diligently explored alternative solutions to ensure I obtained the single tile I required. Their suggestion of picking up the tile from their warehouse demonstrated their dedication to finding practical and personalized solutions for their customers. I am deeply grateful for the exceptional service and unwavering support I received from FloorCity. Their professionalism, flexibility, and genuine care for their customers truly sets them apart in the industry. I wholeheartedly recommend FloorCity to anyone in search of high-quality products and exceptional customer service. Thank you, FloorCity, for exceeding my expectations and setting a new standard of excellence in customer care!
D Dalina Hiatt
2386 days ago

Above and Beyond: Floorcity Delivers Speedy Solutions

My experience with Floorcity.com left me thoroughly impressed. Not only were they fast in their service delivery, but they also demonstrated exceptional customer service. The team went above and beyond to ensure that my urgent need for a specific floor sealer and wax was met promptly. Despite the time-sensitive nature of my request, Floorcity accommodated my needs with grace and efficiency. Their reasonable pricing made the entire process even more satisfying. The convenience of a local pick-up option further exemplified their dedication to customer satisfaction. Thanks to Floorcity, I was able to fulfill a demanding client request within a tight deadline, enhancing our professional reputation significantly. I cannot recommend Floorcity highly enough for their top-notch service and unwavering commitment to meeting customer needs promptly and effectively.
J James Humphreys
2387 days ago

Exceeded Expectations: A Genuine Testimonial for FloorCity

I cannot express enough how impressed I was with the exceptional service I received from FloorCity. Initially, I had a minor setback when I was misled over the phone regarding product availability and sample deliveries. However, the team at FloorCity went above and beyond to rectify the situation and ensure my needs were met. Despite a hiccup with the samples, the customer service team handled the issue promptly and professionally. They were transparent about the product availability and kept me informed every step of the way. I appreciated the honesty and diligence they demonstrated throughout the process. Furthermore, when I decided to proceed with an order, the staff proactively informed me about the back-ordered items and provided me with realistic timelines. Though initially frustrated, their proactive communication and willingness to assist turned what could have been a nightmare experience into a pleasant one. I highly recommend FloorCity for their outstanding customer service, quality products, and commitment to customer satisfaction. Thank you, FloorCity, for exceeding my expectations and turning a challenging situation into a positive experience!
N Natalie Bell
2389 days ago

Turning Frustration into Satisfaction: A Redemption Story with FloorCity

When I first encountered FloorCity, I was met with a confusing purchasing process that left me feeling frustrated and lost in a sea of hoops to jump through. Traveling two long hours to the distributor location, only to discover that my order seemed to have vanished into thin air, was disheartening beyond measure. The mix-up with the reference number led to a complete mismatch, leaving me questioning if I would ever receive my order and regretting the time wasted on the journey. However, amidst the chaos, there was a glimmer of hope. Andrew, a beacon of customer service excellence, stepped in and swiftly turned the tide. With remarkable efficiency, he corrected the erroneous order number, salvaging my faith in the company. His quick troubleshooting not only rectified the initial mistake but also transformed my futile trip into a purposeful one. As I eagerly await the arrival of my product, I am warmed by the thought that FloorCity's service may just mirror the dedication and promptness shown by Andrew. Despite the rocky start, I am now optimistic that the quality of the product will match the caliber of their service. Thank you, FloorCity, for not only redeeming the situation but also for showcasing a commitment to customer satisfaction that sets you apart in the industry.
2396 days ago

Exemplary Service with FloorCity: A Review of Authentic Experiences

Reflecting on my interactions with FloorCity, I have encountered a consistent pattern that has left me both impressed and disappointed. Despite numerous attempts to place orders with specific delivery deadlines, I have faced challenges in receiving the materials on time, as promised by their customer service team. Each time, I emphasized the urgency of delivery due to time-sensitive projects, only to be let down when the materials did not arrive as scheduled. Despite my frustrations and the additional costs incurred from last-minute arrangements to retrieve the materials, I commend FloorCity for their courteous customer service and willingness to rectify the situation. However, the repeated discrepancies in delivery times have compelled me to seek alternate suppliers to ensure reliability for my business needs. In conclusion, while FloorCity's customer support is commendable, improvements in meeting delivery commitments are essential for fostering long-term partnerships. As I transition to explore other suppliers, I appreciate the lessons learned through these experiences and remain hopeful for seamless transactions in the future.
B Brian Prendergast
2406 days ago

Unexpected Pricing Woes Turned My Purchase Sour, But Lesson Learned!

Navigating through the online flooring world led me to floorcity.com, and what I hoped to be a smooth shopping experience turned bumpy. Unfortunately, the lack of transparency with pricing during the ordering process left me feeling overcharged and disheartened. The sting of discovering the exorbitant prices post-purchase was a jolt, showcasing a major oversight on the platform's part. To add to the frustration, the return policy with its strict limitations, like the no-return status for items as simple as trowels, simply exacerbated the situation. Despite this unfortunate turn of events, it served as a valuable lesson on the importance of researching thoroughly before making any online purchase. I've vowed to look for transparent pricing policies in the future to ensure a more positive shopping experience. While my encounter with floorcity.com may not have been ideal, it has sharpened my discernment when it comes to online shopping, and I hope this feedback prompts positive changes in their processes for future customers.
A Appeal Interiors
2408 days ago

Exceeding Expectations: A Stellar Customer Service Experience

Let me share my experience with Jeffrey from floorcity.com, who truly went above and beyond to assist me during a challenging time. I work as a healthcare interior designer, where meeting deadlines is crucial. When my order faced unexpected delays, Jeffrey's exceptional customer service skills came to the rescue. Not only did Jeffrey respond promptly to my inquiries, but he did so with the utmost courtesy and professionalism. His genuine care and dedication to ensuring customer satisfaction were truly remarkable. Instead of just resolving the issue, he took the extra step to make sure my client remained happy and satisfied. Jeffrey's proactive approach and willingness to help left a lasting impression on me. His commitment to his work and clients is truly commendable. I am grateful for his assistance during a stressful time, and I look forward to continuing to work with him in the future. If you are looking for exceptional customer service that goes the extra mile, I highly recommend reaching out to Jeffrey at floorcity.com. You won't be disappointed!
N Not interested in selling products!
2415 days ago

Transformative Experience with FloorCity: A Testimonial of Resilience

Upon my quest to revamp my home, I stumbled upon FloorCity, lured by the promise of quality Armstrong flooring. Optimism filled me as I navigated the website and swiftly placed my order, dreaming of the elegance it would bring to my living space. However, fate had other plans. The cruel reality of backorders struck, shattering my hopes like fragile glass. Learning that my coveted flooring resided in a distant warehouse left me disheartened. Disappointment crept in as I felt misled by the lack of transparency on the website. Desperation led me to their customer service, seeking solace for my dashed dreams. Alas, their response echoed indifference, offering cold comfort and a dismissive "tough luck." The pain of unmet expectations resonated deeply, leaving me feeling abandoned and unvalued. In the aftermath of this ordeal, I stand as a survivor of this turbulent transaction. Despite the challenges and letdowns, I emerged stronger and wiser. This experience with FloorCity serves as a reminder of resilience and the importance of transparency and empathy in the realm of customer service. While my journey with FloorCity was fraught with obstacles, I share this testimonial not to deter others but to advocate for a transformation within the company. May they embrace transparency, prioritize customer support, and uphold integrity in all their dealings to prevent others from enduring similar hardships. My encounter with FloorCity may have been marred by adversity, but it has gifted me a valuable lesson in perseverance and the power of speaking out. May my experience spark positive change and pave the way for a brighter future for all customers who embark on their flooring endeavors.


Floorcity.com is an online retailer specializing in a wide range of flooring products. With a vast selection and competitive prices, it has become a go-to destination for homeowners, businesses, and contractors looking for quality flooring solutions. In this comprehensive review, we will delve into various aspects of Floorcity.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Wide selection of flooring products
  • Competitive prices
  • Easy to navigate website
  • Excellent customer service
  • Generous return and exchange policies
  • Frequent promotions and discounts
  • Cons:
  • Limited physical store presence
  • Shipping costs can be high for certain products

User Experience

Floorcity.com provides a seamless and enjoyable user experience. The website is well-organized, making it easy for customers to navigate and find the products they need. The search functionality is efficient, allowing users to quickly filter and refine their options based on various criteria such as material, brand, and price range. Additionally, the product pages are informative, displaying essential details, specifications, and customer reviews.

Pricing and Value for Money

When it comes to pricing, Floorcity.com offers competitive rates on a wide range of flooring products. Their commitment to affordability and value for money is evident, making them an attractive option for budget-conscious shoppers. Furthermore, the quality of the products in relation to their pricing is commendable.

Customer Service

Customer service is a top priority for Floorcity.com, and they excel in this aspect. Their knowledgeable and friendly support team is readily available to assist customers with any queries or concerns. Whether it's through their live chat feature, phone support, or email communication, customers can expect timely and satisfactory responses to their inquiries.

Product Quality and Selection

Floorcity.com boasts a vast selection of flooring products, catering to various tastes and needs. From hardwood and laminate flooring to vinyl and carpet, they offer an extensive range of options to suit different budgets and design preferences. The quality of the products is consistently high, ensuring durability and long-lasting performance.

Website Usability

Floorcity.com has designed its website with user-friendliness in mind. The intuitive layout and well-labeled categories make it easy for customers to browse through different flooring options. The site loads quickly, providing a smooth and hassle-free shopping experience. The checkout process is streamlined, minimizing any potential complications.

Returns and Exchanges

Floorcity.com understands that sometimes customers may need to return or exchange a product. Their return and exchange policies are fair and customer-friendly. They offer a hassle-free return process, allowing customers to request a return and receive a refund or exchange within a reasonable timeframe. Their commitment to customer satisfaction in this regard is commendable.

Promotions and Discounts

Floorcity.com frequently runs promotions and offers discounts on various flooring products. Customers can take advantage of these deals to save money on their purchases. The promotions range from percentage discounts to free shipping offers and are often prominently displayed on the website, ensuring customers are aware of the current savings opportunities.


Floorcity.com has established a strong reputation in the flooring industry. Their commitment to quality products, competitive pricing, and outstanding customer service has garnered them positive feedback and reviews. They have built long-lasting relationships with customers, contractors, and businesses alike, solidifying their position as a reputable online flooring retailer.

Payment Options

Floorcity.com offers various convenient payment options for customers. These include major credit cards, such as Visa, Mastercard, American Express, and Discover. They also accept payment through PayPal, providing an additional layer of security and flexibility for customers.

Loyalty Programs

Currently, Floorcity.com does not offer a specific loyalty program. However, they periodically introduce special promotions and discounts that benefit both new and returning customers.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of any online retailer, and Floorcity.com is no exception. They encourage customers to leave reviews and ratings for products they have purchased. These reviews offer valuable insights to potential buyers, enabling them to make informed decisions based on the experiences of others.

Community Involvement

Floorcity.com actively engages in community involvement by supporting local organizations, charities, and events related to the flooring industry. They understand the importance of giving back and making a positive impact in the communities they serve.

Shipping and Costs

Floorcity.com offers nationwide shipping for their flooring products. The shipping costs depend on the destination, weight, and dimensions of the items being shipped. While they strive to provide competitive shipping rates, it is important to note that larger and heavier items may incur higher shipping costs. However, the convenience of doorstep delivery outweighs the potential shipping costs for most customers.

In conclusion, Floorcity.com stands out as a reliable and reputable online retailer for flooring products. With their wide selection, competitive pricing, excellent customer service, and commitment to quality, they provide a satisfying and trustworthy shopping experience for all flooring needs. Whether you're a homeowner, business owner, or contractor, Floorcity.com is a go-to destination for finding the perfect flooring solutions.