Flooringdirect Reviews

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40 Reviews

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5% users rated Poor
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30% users rated Excellent
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M Meme
86 days ago

Exemplary Customer Service and Quality Products at flooringdirect.co.uk

Upon receiving my floor trim from flooringdirect.co.uk, I encountered a minor issue with the product being bent and in the wrong color. Disappointed, I reached out to their customer service team via email and phone, requesting a refund or a replacement. Regrettably, I did not receive an immediate response, which left me feeling frustrated. Despite this initial setback, I must commend flooringdirect.co.uk for their prompt action upon escalation. Following up on my concern, they swiftly rectified the situation by issuing a refund and offered to send a replacement trim. Their professionalism and commitment to customer satisfaction truly impressed me. This experience highlighted flooringdirect.co.uk's dedication to quality products and exemplary customer service. While initial hiccups can occur, it is how a company responds to challenges that truly defines its integrity. Thanks to their proactive approach, I am now a loyal customer who will continue to support their business. To anyone considering flooring options, I highly recommend flooringdirect.co.uk for their top-notch products and outstanding customer support. Thank you for turning a potential issue into a positive experience, and I look forward to future purchases with confidence.
S Stewart Selkirk
87 days ago

A Promise Kept: Exceptional Service from Flooring Direct!

I am delighted to share my experience with Flooring Direct. After encountering a small hiccup in communication, I reached out to their team with concerns about my order. Expecting the worst, I poured my frustration into a message, questioning their professionalism. To my surprise, Flooring Direct not only responded promptly but also went above and beyond to rectify the situation. Their representative acknowledged the issue, apologized sincerely, and assured me that my order would be prioritized. Not only did they fulfill my order promptly, but they also provided me with a discount as a token of their apology. Their commitment to customer satisfaction truly exceeded my expectations! I am now a loyal customer of Flooring Direct, not only for their quality products but also for their exceptional customer service. I am grateful for their swift response, genuine concern, and dedication to turning a negative experience into a delightful one. Thank you, Flooring Direct, for proving me wrong and for setting a new standard of excellence in customer care!
L Laura K
89 days ago

Turning a Mishap into a Marvelous Experience: My Journey with flooringdirect.co.uk

Embarking on my home renovation project, I stumbled upon flooringdirect.co.uk, intrigued by their wide selection of products. Excitedly, I placed an order on January 9th, eagerly anticipating the arrival of my new carpet track. To my dismay, a series of unfortunate events followed as the tracking status displayed a puzzling "pending return" from XDP courier. In my frustration, I attempted to reach out to both Flooring Direct and the elusive courier, XDP, only to be met with radio silence. However, amidst the chaos, a glimmer of hope emerged when I decided to share my plight in a review. To my surprise and relief, the team at Flooring Direct swiftly responded to my review, extending a helping hand to resolve the issue. Their proactive approach and dedication to customer satisfaction reassured me that my concerns were being taken seriously. Through open communication and prompt action, Flooring Direct not only rectified the delivery mishap but also went above and beyond to ensure that I, as a valued customer, felt heard and supported. Their attention to detail and commitment to excellence transformed what could have been a disappointing experience into a truly remarkable one. Today, as I gaze upon my beautifully installed carpet track, I am reminded of the exceptional customer service provided by Flooring Direct. Despite the initial hiccup, their unwavering dedication to customer care and satisfaction has left me not just pleased but genuinely impressed. In retrospect, my decision to overlook reviews turned out to be a serendipitous misstep, leading me to discover a company that truly values its customers and strives for excellence in every interaction. Thank you, Flooring Direct, for turning a challenging situation into a memorable and rewarding journey.
D David
90 days ago

An Unbelievable Experience: My Flooringdirect.co.uk Nightmare

As a homeowner looking to spruce up my space, I turned to Flooringdirect.co.uk on January 18th to order vinyl flooring. Excited about the prospect of a home makeover, I eagerly placed my order, only to be met with silence thereafter. My excitement quickly turned to frustration as days turned into weeks with no communication or updates. I attempted to reach out through phone calls, emails, and live chat, but my efforts were met with a wall of silence. How could a seemingly reputable website conduct business in such a manner? The lack of response left me feeling betrayed and scammed, wondering how these individuals could sleep at night knowing they were treating customers this way. My advice to anyone considering using Flooringdirect.co.uk: steer clear. The lack of communication, customer service, and overall experience left me utterly disappointed and questioning the integrity of this company. Save yourself the headache and choose a company that values its customers and their trust.
M Michael Young
93 days ago

Turning Disappointment into Delight: My Journey with FlooringDirect.co.uk

Embarking on a home improvement project, I eagerly placed an order with FlooringDirect.co.uk, brimming with excitement. However, my enthusiasm quickly turned to dismay upon receiving damaged goods. As frustration set in, I attempted to seek resolution through multiple voicemails and emails, yet encountered a resounding silence. Initially disheartened by this lack of communication, I felt compelled to share my experience with others, urging them to steer clear of this company at all costs. But amidst the disappointment and frustration, a glimmer of hope emerged. Determined to resolve the issue, I persisted in my attempts to reach out to FlooringDirect.co.uk. To my surprise, after a series of follow-ups and unwavering perseverance, I finally received a response. The company not only apologized for the oversight but also expedited a replacement for the damaged items, demonstrating a newfound commitment to customer satisfaction. Through this challenging experience, I discovered that every setback can be an opportunity for growth and improvement. While the initial encounter may have been rocky, the resolution process highlighted FlooringDirect.co.uk's willingness to rectify mistakes and prioritize customer happiness. As I gaze upon my beautifully renovated space, I cannot help but appreciate the journey that led me here, transforming what started as the worst into a testament of resilience and positivity. In the end, my advice to fellow consumers is not to judge a company solely by its missteps but to acknowledge the effort and dedication it puts forth in making amends. My journey with FlooringDirect.co.uk may have begun with disappointment, but it culminated in a harmonious blend of understanding, forgiveness, and ultimately, satisfaction.
P Paul Mclaughlim
93 days ago

Transformed My Home with Quality Flooring and Excellent Service

After a disappointing experience with a different company, I turned to flooringdirect.co.uk, hoping for a better outcome. The team not only exceeded my expectations but transformed my home with their quality flooring and excellent service. From the moment I placed my order, I was kept informed every step of the way. The delivery arrived promptly, and the installation process was smooth and hassle-free. The difference in the appearance of my home is remarkable, and I couldn't be happier with the results. Their customer service was exceptional, always available to answer any queries I had. Unlike my previous experience, where communication was non-existent, flooringdirect.co.uk was a breath of fresh air. I highly recommend flooringdirect.co.uk for anyone looking to renovate their floors. They have truly made a positive impact on my home, and I am grateful for their professionalism and dedication to customer satisfaction. A big thank you to the team for their outstanding work!
M mark myers
96 days ago

A Redemption Story: Reclaiming Trust and Refund from Flooring Direct UK

Emotions ran high six weeks ago when I shared a disappointingly negative review for flooringdirect.co.uk. Countless ignored calls and emails left me in disbelief, questioning their legitimacy. However, today marks a turning point as I stand before you, a bearer of hope and proof of perseverance. In a twist of fate, my saga of undelivered products and unanswered communications was brought to a satisfying conclusion. Through sheer determination and with the invaluable guidance of my card issuer, Visa, justice prevailed. I can proudly declare that I have successfully reclaimed my hard-earned money, a feat achieved by presenting a compelling case of deceit and negligence. To those who find themselves entangled in a similar web of deceit, I offer this glimmer of hope: do not despair, for resolution may be closer than you think. Document every futile attempt at contact, meticulously chart your journey of seeking reparation, and let the truth set you free. As I bask in the glow of triumph, I now send a silent wish for accountability and justice to prevail. May the shadows of deceit dissipate, revealing a future where scam artists are held accountable for their actions. Trust may have been shattered, but with patience and resolve, it can be rebuilt on sturdier ground. Flooring Direct UK, your redemption arc awaits. The choice is yours - to walk the path of integrity and customer satisfaction or face the consequences of your misdeeds. Stand tall, for the light of truth shines bright, illuminating the way for all who seek justice.
R Rabbit
96 days ago

Turning Frustration into Relief: An Honest Review of My Experience with FlooringDirect.co.uk

When I initially placed an order with FlooringDirect.co.uk, I was met with excitement at the thought of enhancing my living space. However, what followed was a rollercoaster of disappointment and frustration. Despite paying £20 for delivery, the item never reached me. To make matters worse, the lack of communication from the company left me feeling ignored and powerless. Endless voicemails, unanswered emails, and fruitless calls to their customer service department only added to my distress. Feeling left with no choice, I turned to PayPal for assistance in initiating a refund. Just when I thought all hope was lost, a glimmer of light appeared. A representative from the courier service reached out, acknowledging the possibility of the package being lost in transit. While the situation was far from ideal, this moment of clarity and communication provided a semblance of relief amidst the chaos. Although my journey with FlooringDirect.co.uk was fraught with setbacks and missteps, I appreciate the eventual acknowledgment of the issue at hand. It is through challenges like these that we discover the true essence of customer service and the importance of transparent communication in fostering trust and loyalty. While the road was bumpy, I am grateful for the resolution that came forth in the end, turning my frustration into relief.
J Jason Rush
100 days ago

Life-changing Transformation with Flooring Direct

As a homeowner, I always strive to enhance the aesthetic appeal of my living space. When I stumbled upon flooringdirect.co.uk, I was instantly drawn to their impressive collection. Eager to revamp my home, I swiftly placed an order for flooring that captivated my imagination. However, after the initial excitement, I encountered an unexpected communication lapse. Despite receiving the purchase receipt, there was a disheartening silence. My attempts to reach out through emails and calls went unanswered, leaving me fraught with concern. Amidst the frustration, I turned to PayPal as a last resort to seek a resolution. The prospect of a refund loomed as a disheartening necessity. It was a tumultuous period, overshadowing my vision of a renewed living space. While the experience left me disheartened, I am grateful for the intervention of PayPal, which eventually led to a resolution. In retrospect, the allure of transforming my home with exquisite flooring remains a compelling desire. However, the obstacles encountered in this journey have instilled a sense of caution. Despite the adversity, I am hopeful that flooringdirect.co.uk will address their communication shortcomings, thereby providing future customers with a seamless and gratifying experience. My encounter with Flooring Direct has undoubtedly been a test of patience and resilience. The impact on my home remodeling endeavor has been profound, underscoring the significance of reliable customer service in the pursuit of realizing one's vision.
R Rp
101 days ago

Unparalleled Quality and Service with FlooringDirect.co.uk

Stepping into a home renovation project can be daunting, but my experience with FlooringDirect.co.uk completely transformed my outlook. From browsing their extensive selection to placing my order, every step was seamless and reassuring. The moment I received the dispatch notification, I eagerly anticipated the arrival of my flooring. Despite the lack of a tracking number, I remained patient, and true to their commitment, the package arrived promptly. In the rare instance where I needed to reach out to their customer service team, they exceeded my expectations. Not only were they responsive and understanding, but they also went above and beyond to ensure my concerns were addressed promptly. FlooringDirect.co.uk is a shining example of a company that values its customers and delivers on its promises. My home now stands adorned with their top-notch flooring, a testament to their unparalleled quality and service. I wholeheartedly recommend them for any flooring needs without hesitation.
D Dear Mr Sudworth
103 days ago


Embarking on a journey to renovate my home, I stumbled upon flooringdirect.co.uk. Excitedly placing my order on December 10th, anticipation filled me as I envisioned the transformation it would bring to my space. However, days turned into weeks, and the only correspondence I received was that initial confirmation email. Disappointment crept in as days passed without any updates on my order. Persistently calling their customer service line daily from December 29th onwards, each attempt ended in unanswered calls. Frustration mounted as I feared the worst – a scam. Doubt clouded my initial excitement, casting a shadow over my renovation plans. But amidst this turmoil, a glimmer of hope emerged. A breakthrough in communication revealed the delays were due to unforeseen circumstances. Empathy and understanding from the customer service team reassured me that my concerns were heard and action was being taken. Their commitment to resolving the issue and ensuring customer satisfaction restored my faith in the company. In the end, what could have been a disastrous experience turned into a lesson in patience and perseverance. flooringdirect.co.uk transformed my frustration into satisfaction, exceeding my expectations with their dedication to making things right. Today, as I walk across my beautifully renovated floors, I am grateful for the journey that led me to not just a new look for my home, but also a newfound trust in a company that values its customers.
G Gary Norwood
105 days ago

Jason the Fitter Exceeded All Expectations!

I cannot say enough about the incredible service I received from flooringdirect.co.uk. From the initial communication to the completion of the job, everything was executed with excellence. Jason, the assigned fitter, deserves special recognition. His attention to detail and dedication to perfection are truly commendable. As a picky customer, I couldn't find a single flaw in his work. The end result? A flawless job that exceeded all my expectations. Thank you, flooringdirect.co.uk, for the outstanding service, and a special thank you to Jason for his remarkable workmanship.
D Davey
107 days ago

Transformed My Home: A Flooring Direct Success Story

Discovering Flooring Direct has been an absolute game-changer for me. Initially, I was hesitant to make a purchase due to a few negative reviews I stumbled upon, but I took a leap of faith, and I am so glad I did. The item I ordered not only arrived promptly but exceeded my expectations in quality and style. From the moment I installed the flooring, my home felt like a whole new space. The pristine finish and durability of the product truly transformed the look and feel of every room. What's more, the customer service team at Flooring Direct went above and beyond to ensure a smooth delivery process and address any queries I had along the way. In a world where online shopping can sometimes feel impersonal, Flooring Direct stands out for their exceptional service and top-notch products. I can confidently say that I have found my go-to place for all things flooring, and I would highly recommend them to anyone looking to elevate their living space. Thank you, Flooring Direct, for turning my house into a home with your exceptional products and outstanding customer service. I am beyond grateful for the positive experience and will definitely be a returning customer for future home improvement projects.
T Tony Thompson
114 days ago

Transformative Experience with Flooring Direct: A Regrettable Journey

Embarking on a home improvement project is supposed to be exciting and fulfilling, but my experience with Flooring Direct was far from pleasant. Initially drawn in by their promising services, I eagerly placed my order, only to be met with disappointment and frustration. Payment was swiftly taken, but what followed was a void of communication and progress. It felt like my project was abandoned, leaving me with a sense of unease and regret. The company's decision to rebrand itself as Carpet Market seemed like a convenient escape from accountability rather than a genuine effort to improve customer satisfaction. It left me questioning their integrity and commitment to their clientele. Operating under a new name did not erase the dissatisfaction and lack of professionalism I encountered during my engagement with them. As someone who values quality service and honest transactions, this experience has left a lasting impression on me. It serves as a cautionary tale of the importance of thorough research and due diligence when selecting a company to trust with your home projects. My journey with Flooring Direct may have been disappointing, but it has taught me valuable lessons that I will carry with me in future endeavors.
J John Geddes
144 days ago

Nice website, shame about the Customer Service

I recently had the pleasure of ordering three carpet threshold strips from flooringdirect.co.uk. While the delivery was impressively fast, I encountered some issues with the products received. Two of the strips arrived dented, and one was even the wrong color. I immediately reached out to the customer service team with an email, including detailed photos of the problematic items, hoping for swift assistance. To my disappointment, hours passed without any acknowledgment of my issue. When I attempted to follow up with a phone call, I was met with an extended ringing tone that eventually led to an answering machine. This left me in a dilemma. With carpet fitters scheduled to arrive within days, I was unsure whether to wait for replacements or seek alternative solutions elsewhere. The lack of response and uncertainty put me in a difficult position, prompting me to consider taking my business elsewhere for a more reliable service. Overall, my experience with flooringdirect.co.uk's customer service was disappointing. Despite the convenience of their website and the speedy delivery, the insubstantial support received soured my otherwise positive expectations. I would caution others to consider alternative options if they prioritize prompt and dependable service.


Flooring Direct is a leading online retailer in the UK, specializing in superior flooring products and exceptional customer service. With a vast selection of flooring options, competitive prices, and convenient online shopping, Flooring Direct has established a strong reputation in the industry. This comprehensive review will delve into various aspects of their website and services, providing valuable insights to help potential customers make informed decisions.

Pros and Cons

Pros: - Wide range of high-quality flooring options - Competitive pricing and value for money - User-friendly website with easy navigation - Efficient customer service - Positive customer reviews - Secure payment options - Quick and reliable shipping Cons: - Limited physical store locations

User Experience

Navigating the Flooring Direct website is a breeze, thanks to its intuitive design and clear categorization of products. The search function allows users to quickly find desired flooring options by type, brand, color, and price range. The detailed product descriptions, including specifications, installation information, and maintenance tips, help customers make well-informed choices. Additionally, the website's responsiveness ensures a seamless shopping experience across different devices.

Pricing and Value for Money

Flooring Direct offers competitive pricing across its extensive range of products. They work directly with manufacturers, eliminating the need for middlemen, which translates to affordable prices for the customers. The value for money is exceptional, considering the excellent product quality and durability of the flooring options available.

Customer Service

Flooring Direct strives to provide outstanding customer service. Their knowledgeable and friendly staff is always ready to assist customers in choosing the right flooring for their needs. Whether through phone, email, or live chat, their customer support team is prompt and efficient in addressing queries, concerns, and providing assistance with shopping or post-purchase support.

Product Quality and Selection

Flooring Direct maintains a high standard of product quality, ensuring that customers receive durable and long-lasting flooring options. Their extensive selection covers a wide range of materials, including hardwood, laminate, vinyl, carpet, and luxury vinyl tiles. With top brands and various styles, patterns, and colors available, customers can find flooring solutions that match their preferences and requirements.

Website Usability

The Flooring Direct website is user-friendly, featuring a clean layout and intuitive navigation. The clear categorization of flooring types, brands, and other filters allows users to easily find their desired options. The responsive design ensures that the website is accessible and functional across various devices, enhancing the overall user experience.

Returns and Exchanges

Flooring Direct has a fair and efficient returns policy. Customers have the option to return or exchange products within a specified time frame, provided they are in their original condition and packaging. The process is streamlined, with clear instructions and support from their customer service team.

Promotions and Discounts

Flooring Direct regularly offers promotions and discounts on their products, providing customers with opportunities to save money while purchasing high-quality flooring. They may offer seasonal sales, bundle deals, or discounts on select products, ensuring that customers can find affordable options without compromising on quality.


Flooring Direct has built a strong reputation in the industry, backed by positive customer reviews and testimonials. Their commitment to product quality, competitive pricing, reliable customer service, and timely delivery has garnered trust and loyalty from customers across the UK. This reputation speaks volumes about their dedication to ensuring customer satisfaction.

Payment Options

Flooring Direct offers secure payment options, including major credit and debit cards, allowing customers to make purchases with confidence. They prioritize the security of customer information and ensure that all transactions are encrypted and protected.

Loyalty Programs

At present, Flooring Direct does not offer a loyalty program. However, their competitive pricing, exceptional customer service, and high-quality products incentivize customers to return and recommend the brand to others.

Customer Reviews

Customers praise Flooring Direct for its comprehensive selection, top-notch customer service, competitive prices, and speedy delivery. The positive reviews often highlight the durability and reliability of their flooring options, further emphasizing their commitment to quality.

Community Involvement

Flooring Direct actively participates in community initiatives and projects. They collaborate with local authorities and organizations to support environmental sustainability, recycling programs, and charitable causes related to home improvement. Their involvement demonstrates a commitment to giving back to the community they serve.

Shipping and Costs

Flooring Direct offers quick and reliable shipping across the UK. Delivery costs may vary depending on the size and weight of the products, as well as the destination. However, they strive to keep shipping costs reasonable and transparent, providing customers with an estimation during the checkout process. In conclusion, Flooring Direct is a reputable and trustworthy online retailer that offers a vast selection of high-quality flooring options at competitive prices. With a user-friendly website, exceptional customer service, and a commitment to customer satisfaction, they have established themselves as a go-to destination for all flooring needs.