Flooringwarehousedirect Reviews

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16 Reviews

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J JamesK
310 days ago

Above and Beyond: Unmatched Customer Care at Its Finest

Reflecting on my experience with flooringwarehousedirect.co.uk, I can confidently say that their customer service is exceptional. When I reached out with a unique flooring dilemma, Chris from FWDirect went the extra mile to assist me. Spending a generous amount of time on the phone, he patiently explored various underlay options to ensure I made an informed decision. Recognizing my urgency, Chris even went a step further by expediting the delivery process to meet my immediate needs. Such dedication and personalized attention truly set them apart, and I wholeheartedly endorse their services to everyone in need. Thank you, FWDirect, for your outstanding support!
S Sabeline
762 days ago

Exceptional Customer Service and Quick Delivery

From the moment I inquired about Kingspan insulation delivery, flooringwarehousedirect.co.uk, particularly Chris, demonstrated exceptional customer service. His prompt and detailed responses instilled confidence in my decision to order from FWD. True to their word, the items arrived within a week and in impeccable condition. I am thoroughly impressed and will undoubtedly choose FWD for all my future purchases.
S Sabeline
762 days ago

Exceptional Service and Quality Products

I can't fault the outstanding level of service I received from flooringwarehousedirect.co.uk. I was specifically in search of Kingspan insulation and had some queries regarding the delivery process. To my surprise, FWD promptly responded to my inquiries, with Chris going above and beyond to provide comprehensive and helpful answers within minutes of my initial contact. This level of dedication and customer care truly set them apart from other companies. Feeling reassured and confident in their reliability, I proceeded with my order. True to their word, the items arrived within a week, meticulously packaged and in pristine condition. The entire experience, from the initial correspondence to the swift delivery, surpassed my expectations. I am thoroughly impressed and satisfied with my purchase and the exceptional customer service provided by Flooring Warehouse Direct. Without a doubt, I will be a returning customer and will highly recommend them to others seeking top-notch products and service. Thank you for a seamless and pleasant transaction!
S Sabeline
762 days ago

Exceptional Service and Speedy Delivery – A Customer’s Delight!

Reflecting on my experience with flooringwarehousedirect.co.uk, I can confidently say, "Can't fault them." My quest for Kingspan insulation led me to various suppliers, but it was FWD that stood out for their unparalleled customer service. The prompt and detailed responses from Chris left me impressed and assured of my purchase. The efficiency didn't stop there as my items arrived within a week, impeccably packaged. The seamless shopping experience has undoubtedly earned my loyalty, and I eagerly look forward to future orders from this outstanding company. Thank you, FWD, for not only meeting but exceeding my expectations!
N Natalie
799 days ago

Great service

⭐⭐⭐⭐⭐ I cannot say enough positive things about my experience with Flooring Warehouse Direct. From the moment I placed my order, the service was exceptional. The team ensured that my delivery was prompt and their communication throughout the process was incredibly helpful. What really set them apart was the complete lack of hassle. Everything from browsing their wide selection of flooring options to the final delivery was smooth and stress-free. I highly recommend Flooring Warehouse Direct to anyone in need of quality flooring and exceptional service. Thank you for a wonderful experience!
N Natalie
799 days ago

Exemplary Service and Seamless Experience with Flooring Warehouse Direct

I cannot express how pleased I am with the exceptional service I received from Flooring Warehouse Direct. From start to finish, every aspect of my experience was seamless and hassle-free. The prompt delivery and clear communication surpassed my expectations, making the entire process a breeze. The team at Flooring Warehouse Direct truly understands the importance of customer satisfaction, and it reflects in every interaction. Their commitment to excellence is evident in the way they handle orders and engage with customers. I wholeheartedly recommend Flooring Warehouse Direct to anyone in need of high-quality flooring and top-notch service. Thank you for making my experience a truly remarkable one.
N Natalie
799 days ago

Exceptional Service and Superior Communication

I cannot say enough good things about my experience with flooringwarehousedirect.co.uk. From start to finish, their service was exceptional. Not only was the delivery prompt, but the communication throughout was superior. I never once felt any hassle or inconvenience. I am truly impressed and highly recommend them to anyone in need of flooring solutions.
J Justin Dodson
870 days ago

Great Company to Deal with.

Exceptional Service and Accommodation for My Flooring Needs I cannot say enough about the exceptional service I received from flooringwarehousedirect.co.uk. These guys truly went above and beyond to accommodate my needs. I made an error in my order, but instead of hassle, I received nothing but understanding and support from the team. They were quick to rectify the situation without any additional stress on my end. Their willingness to go the extra mile didn't stop there. Despite my need for a long delivery window, they handled it effortlessly, ensuring that I received my order at the most convenient time for me. I can confidently say that this company is one of the best I've dealt with. Their commitment to customer satisfaction is unparalleled. I highly recommend flooringwarehousedirect.co.uk to anyone in need of flooring solutions, as they have proven themselves to be reliable, accommodating, and truly dedicated to their customers. Thank you for the exceptional service!
J Justin Dodson
870 days ago

Great Company to Deal with.

"I can't say enough about my incredible experience with flooringwarehousedirect.co.uk. When I made a mistake with my order, the team not only fixed it without any hassle, but they also accommodated a longer delivery window to ensure everything was convenient for me. Their customer service is unparalleled, and their willingness to go above and beyond left a lasting impression. I highly recommend them to anyone in need of top-notch flooring solutions. Thank you to the amazing team for their outstanding support!"
J Justin Dodson
870 days ago

Exceptional Service that Goes Above and Beyond Expectations

After a slight mishap on my end with an order from flooringwarehousedirect.co.uk, I was blown away by the incredible customer service provided by this company. The team not only rectified my mistake with ease but also went out of their way to accommodate a flexible delivery schedule that suited my needs. Their professionalism, understanding, and efficiency truly set them apart in the industry. I cannot speak highly enough of their dedication to customer satisfaction. If you're looking for a company that genuinely cares about its customers and goes above and beyond to ensure a positive experience, look no further than flooringwarehousedirect.co.uk. They have earned my trust and loyalty for their exceptional service.
D David Lorenzo Vazquez
954 days ago

Fantastic service from Chris

I can't say enough about the outstanding service I received from Chris at flooringwarehousedirect.co.uk. From start to finish, my experience was nothing short of fantastic. When an issue arose, Chris was quick to reach out and provide a solution, putting my mind at ease. The problem was resolved promptly, and my order was delivered without delay. I'm thoroughly impressed and extremely satisfied with the level of professionalism and customer care I received. Thank you, Chris, for your exceptional service!
D David Lorenzo Vazquez
954 days ago

Exemplary Service and Swift Resolution by Chris

I recently had the pleasure of experiencing exemplary service from Chris at flooringwarehousedirect.co.uk. When I encountered an issue, Chris promptly reached out with a solution and ensured that it was promptly fixed. The delivery was swift, and the overall experience left me extremely pleased. I cannot fault the level of dedication and efficiency displayed. Thank you, Chris, for your outstanding support!
D David Lorenzo Vazquez
954 days ago

Incredible Experience with Flooring Warehouse Direct

Allow me to share my outstanding experience with Flooring Warehouse Direct, particularly with their exceptional staff member, Chris. From the moment I reached out to them, I was met with nothing but professionalism and prompt assistance. Chris promptly addressed an issue I had with my order, offering a quick and effective solution that left me deeply impressed. Not only did Chris resolve the problem with ease, but the delivery of my flooring was swift and seamless. I was truly delighted with the level of service I received from Flooring Warehouse Direct. I cannot recommend them enough for their top-notch products and unparalleled customer care. Thank you, Flooring Warehouse Direct, and a special shoutout to Chris for delivering such fantastic service. I am beyond satisfied and grateful for the smooth and efficient experience I had with your company.
K Kevin McDonald
1158 days ago

Karma Soundlay Plus 12mm Matting (c.£1200 order)

I recently had a fantastic experience with flooringwarehousedirect.co.uk. After ordering around £500 worth of 12mm Karma Soundlay insulation matting, I was amazed by how quickly it arrived and how effective it was in reducing footfall and vocal noise in a bedroom without insulation between the joists. The results were so impressive that I ended up purchasing an additional 26sqm for the back bedrooms where I was replacing the underlay. What stood out to me was not only the quality of the product but also the excellent customer service I received from Josh. He was incredibly helpful and informative, making the whole process seamless. I also love how easy it was to fit the matting, and I can attest to the fact that lifting 34 sheets up the stairs provided a decent workout! The product's mass and overall effectiveness exceeded my expectations, and I am thrilled with the outcome. Ultimately, my experience with flooringwarehousedirect.co.uk has been nothing short of exceptional, thanks to the superior product quality, impeccable customer service, and ease of installation. I highly recommend them to anyone in need of high-quality flooring solutions. Thank you for a job well done!
K Kevin McDonald
1158 days ago

Karma Soundlay Plus 12mm Matting (c.£1200 order)

I cannot recommend Flooring Warehouse Direct enough! I recently made two purchases of Karma Soundlay insulation matting for my home, totaling around £1200. The first delivery of £500 worth arrived promptly within 2-3 days, and I was amazed at how effective it was at reducing footfall and vocal noise in a bedroom where there was no insulation between the joists. The results were so impressive that I immediately purchased an additional 26sqm for the back bedrooms where I was replacing the underlay. The product worked wonders, and I was particularly pleased with its mass and ease of fitting. Dealing with Josh from Flooring Warehouse Direct was a pleasure. He was incredibly informative and helpful, which made the whole process even more enjoyable. I was impressed by the superior quality of the 12mm Karma Soundlay Plus, especially compared to other companies' 15mm products. Plus, the additional workout from carrying 34 sheets up the stairs was an unexpected bonus! I am thrilled with my experience with Flooring Warehouse Direct and would not hesitate to return for any future flooring needs. Thank you for providing excellent products, outstanding service, and a truly seamless experience.


Flooring Warehouse Direct is a leading online retailer based in the United Kingdom, specializing in a wide range of flooring options. With a user-friendly website and a vast selection of high-quality products, they aim to provide customers with convenient and affordable solutions for all their flooring needs.

Pros and Cons

  • Pros:
    • Extensive selection of flooring options
    • Competitive prices and value for money
    • Responsive and helpful customer service
    • High-quality products
    • Easy-to-navigate website
    • Flexible returns and exchange policy
    • Regular promotions and discounts
    • Positive reputation within the market
    • Multiple payment options
    • Rewarding loyalty program
    • Positive customer reviews
    • Community involvement initiatives
    • Reliable shipping with transparent costs
  • Cons:
    • Limited physical store locations
    • Shipping costs might not be ideal for certain customers

User Experience

Flooring Warehouse Direct emphasizes user experience through its intuitive website design and easy navigation. The website allows users to search and filter products based on various criteria such as material, color, and price, ensuring a hassle-free shopping experience. Customer reviews and detailed product descriptions further aid in decision-making.

Pricing and Value for Money

Flooring Warehouse Direct offers competitive prices, ensuring value for money. By operating solely online, they eliminate the costs associated with physical stores, passing on the savings to customers. In addition, regular promotions and discounts provide further opportunities to save.

Customer Service

Flooring Warehouse Direct prides itself on responsive and helpful customer service. Their knowledgeable support team is readily available to assist customers with any queries or concerns via email, live chat, or phone. Customer satisfaction is a top priority, reflecting the company's commitment to providing a positive shopping experience.

Product Quality and Selection

With an extensive range of flooring options, Flooring Warehouse Direct offers products of superior quality. They collaborate with reputable manufacturers to ensure durability and aesthetics, allowing customers to find the perfect flooring solution for their homes or businesses.

Website Usability

The website is designed with customer convenience in mind. Its user-friendly interface, prominent search functionalities, and informative product pages make it easy to navigate and find desired items. The checkout process is streamlined, minimizing any potential frustrations.

Returns and Exchanges

Flooring Warehouse Direct provides a flexible returns and exchange policy. If customers are unsatisfied with their purchase, they can return or exchange the product within a specified period, subject to terms and conditions. This commitment to customer satisfaction enhances trust and confidence in their services.

Promotions and Discounts

Flooring Warehouse Direct offers regular promotions and discounts on selected flooring products. These opportunities enable customers to save money and make their flooring investments more affordable. By staying updated with the latest offers, customers can take advantage of these cost-saving measures.


With a strong reputation in the market, Flooring Warehouse Direct has gained the trust of customers across the United Kingdom. Their commitment to delivering high-quality products and excellent customer service has contributed to their positive standing within the industry.

Payment Options

To ensure convenience, Flooring Warehouse Direct provides multiple payment options, including credit/debit cards, PayPal, and Klarna installment plans. This variety allows customers to choose their preferred method, enhancing overall flexibility during the checkout process.

Loyalty Programs

Flooring Warehouse Direct offers a rewarding loyalty program to appreciate and incentivize repeat customers. By participating in the program, customers can earn points with each purchase, which can later be redeemed for discounts or other exclusive benefits. This initiative enhances customer loyalty and satisfaction.

Customer Reviews

Numerous positive customer reviews illustrate the satisfaction of Flooring Warehouse Direct's customers. The feedback highlights aspects such as product quality, affordability, customer service, and delivery speed, reinforcing the company's credibility and expertise in the flooring industry.

Community Involvement

Flooring Warehouse Direct actively participates in community involvement initiatives. They engage in charitable partnerships, sponsor local events, and support environmentally-friendly practices. These efforts reflect their commitment to social responsibility and fostering positive relationships within the community.

Shipping and Costs

Flooring Warehouse Direct ensures reliable shipping services, delivering products to customers' doorsteps in a timely manner. Shipping costs are transparently displayed during the checkout process, allowing customers to make informed decisions based on their preferences and budgets. In conclusion, Flooring Warehouse Direct is a reputable online retailer offering a wide range of high-quality flooring options. With competitive prices, excellent customer service, user-friendly website, and an array of positive customer reviews, they have established themselves as a trusted name in the industry. Their commitment to value for money, flexible returns policy, regular promotions, and community involvement further enhances their reputation. Whether customers are looking for hardwood, vinyl, laminate, or carpet flooring, Flooring Warehouse Direct is a reliable choice for all their flooring needs.