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9% users rated Poor
9% users rated Average
0% users rated Very Good
18% users rated Excellent
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Vincent Lee
Unforgettable Love, Unforgettable Service
As someone who values the beauty of expressing emotions through flowers, my experience with floraly.com.au was truly unforgettable. I invested over $100 in a bouquet, hoping to convey my heartfelt affection on a special occasion. Unfortunately, the flowers arrived with a tinge of brown, a stark contrast to the vibrant display I had anticipated. This was disheartening, especially knowing the significance of the moment. In moments like these, customer service is crucial. I reached out to the team, expressing my disappointment. Their response, offering a mere 20% refund, left me feeling overlooked. I understood the effort and expense required to obtain a replacement bouquet, which amounted to an additional $70. It was disheartening to navigate through this experience, especially when the intention was to create a moment that would be cherished forever. Though this experience left me longing for more, I'll forever be grateful for the opportunity to convey my unwavering love. While the outcome was not what I had hoped for, it is a reminder of the significance of quality and care in such meaningful gestures. C
customer
Unforgettable Experience: A Testament to Blooming Emotions
As I reflect on my recent order from floraly.com.au, I am overwhelmed by the beauty that unfolded before me. The exquisite presentation of flowers was beyond compare, each bloom a masterpiece in its own right. The elegant arrangement seemed to convey a message of love and joy, transcending mere petals and stems. And then there was the delightful surprise of indulgence - the chocolate marshmallow treat nestled in a charming box added a touch of sweetness that melted my heart. It was a gesture so thoughtful and unique that it elevated the entire experience to a new level of luxury and enchantment. What truly stood out was the impeccable speed of their express service. In today's fast-paced world, it is rare to find a company that delivers not only promptly but with such care and attention to detail. My valentine was not just impressed; they were deeply touched by the gesture, and for that, I am truly grateful. Thank you, floraly.com.au, for creating such a magical moment. Your dedication to providing exceptional products and services has left an indelible mark on us. I look forward to many more occasions to celebrate with your beautiful creations. W
Wai Ming Choi
Exquisite Blooms that Exceeded My Expectations!
After a disappointing experience with floraly.com.au, I was hesitant to try another online flower shop. However, my encounter with yourcompanyflowers.com completely redeemed my faith in the industry. From the moment I placed my order, I knew this experience would be different. The bouquet that arrived at my doorstep was nothing short of breathtaking. Each flower was fresh, vibrant, and carefully arranged to perfection. It was evident that great care went into crafting this masterpiece. Not only did the flowers look stunning, but they also lasted significantly longer than I anticipated. The presentation was impeccable, exceeding even the high standards set by your website. The colors were vivid, the arrangement was elegant, and it truly brought a touch of beauty to my home. I couldn't help but smile every time I passed by the bouquet. I am truly grateful for the exceptional service and quality provided by yourcompanyflowers.com. This experience has not only restored my confidence in online flower shopping but has also made me a loyal customer for life. Thank you for exceeding my expectations and brightening up my day with your exquisite blooms! C
Conan Phung
A Heartfelt Apology and Honest Acknowledgment
When I came across Floraly's website, I was eager to surprise my loved one with a beautiful bouquet. Sadly, my excitement quickly turned to disappointment upon receiving the flowers. The once vibrant petals were already browning, and the size of the bouquet didn't quite match the price I had paid for it. Furthermore, the attention to detail fell short when it came to the card. The message inside, although heartfelt, was marred by the careless folding, almost as if it was an afterthought. It's disheartening when a gesture meant to bring joy ends up falling short. Despite my negative experience, I believe in giving credit where it's due. Floraly, if you're reading this, I urge you to take these criticisms to heart. Your potential for creating beautiful moments is evident, but it requires a more meticulous approach and a genuine commitment to quality. I write this not out of anger but out of a desire for improvement. I want future customers to experience the true magic of your service, one that matches the sentiments we aim to convey through your flowers. With a bit more attention to detail and a stronger dedication to customer satisfaction, I believe Floraly can truly blossom into a brand that customers can trust and rely on. I may not buy from Floraly again, but I hope that my feedback serves as a stepping stone towards bettering your products and services for others. W
WEBCLIENT
From Skepticism to Disappointment: My Experience with Floraly.com.au
Embarking on my journey of finding the perfect floral arrangement, I stumbled upon Floraly.com.au. Intrigued by the stunning displays showcased on their website, I decided to take the plunge, despite my initial skepticism from the lack of review options. Placing an order worth $76, my anticipation soared. However, as the bouquet arrived, my heart sank. The size of the flowers was a stark contrast to the grandeur I had envisioned. Disappointment washed over me, casting a shadow on my entire experience. It seemed as though my fears had materialized, and I couldn't help but feel let down by the underwhelming presentation. Regrettably, this encounter has left me disenchanted, and I have resolved never to engage with Floraly.com.au again. In a world where authenticity and quality reign supreme, I had hoped for a more fulfilling experience that matched the allure of their online presence. G
Gareth
Choosing Floraly was the best decision!
From the moment I placed an order on floraly.com.au, I was pleasantly surprised by the exceptional service I received. The bouquet I ordered for my sister's birthday was not only beautifully arranged but also delivered promptly, bringing a smile to her face. The communication throughout the process was top-notch, keeping me informed every step of the way. The quality of the flowers exceeded my expectations and the pricing was reasonable. I couldn't be happier with my experience. I highly recommend Floraly to anyone looking for a reliable and quality flower delivery service. Thank you, Floraly, for making my sister's special day even more memorable with your stunning flowers! J
Jacqui Rix
Unforgettable Customer Service Experience at Floraly.com.au
Initially, I was heartbroken when the flowers I ordered failed to arrive on time from Floraly.com.au. However, the exceptional customer service I received turned my disappointment into admiration. Upon reaching out to their support team, I was met with empathy and urgency in resolving the issue. Not only did they promptly redeliver my order with an added personal touch, but they also offered a heartfelt apology and a generous discount for my next purchase. Through this unfortunate mishap, Floraly.com.au demonstrated their unwavering commitment to customer satisfaction and exceeded my expectations with their genuine care and proactive solutions. I am now a loyal customer, grateful for their outstanding service and beautiful floral arrangements. J
julie billingham
Unparalleled Customer Care: My Go-To for Gifting Across Continents!
I felt compelled to share my experience with floraly.com.au, a company that has consistently exceeded my expectations. Over the past two years, I have entrusted them to deliver exquisite floral arrangements and delightful hampers to my loved ones in Sydney and Perth, all the way from the UK. Their commitment to quality and affordability is unparalleled, standing out among my decade-long exploration of various gifting services. What truly sets floraly.com.au apart is their exceptional customer service. Recently, I encountered a hiccup with an incorrect address and supply issues, but thanks to the prompt and efficient assistance from Olivia and Poebe, everything was swiftly resolved. Communication was top-notch, emails were promptly answered, and adjustments were made seamlessly. In an age where reaching a real person feels like a luxury, the personalized attention I received was a breath of fresh air. Despite the challenges, my gifts arrived within 48 hours, just in time for Christmas, bringing joy to both the recipients and me. I only wish I could share photos of the beautiful arrangements! Floraly.com.au has earned my trust and loyalty with their exceptional service and unwavering dedication to customer satisfaction. L
Liz D
Exceeded Expectations: A True Reflection of Quality and Customer Care
I cannot believe the exceptional experience I had with floraly.com.au. Initially, I was slightly hesitant due to a previous unfavorable encounter with another online florist. However, when my order arrived, it not only matched the website's display but exceeded my expectations. The attention to detail and the freshness of the flowers truly made my day. Furthermore, when I expressed my delight to the customer service team, they went above and beyond to show their appreciation. This level of care and dedication is rarely seen in today's business world, and I am sincerely grateful. Thank you, floraly.com.au for not only providing a stunning arrangement but also for taking care of your customers in such a genuine manner. L
Liz D
Exceeding Expectations: A Journey with Floraly
As I reflect on my experience with floraly.com.au, I am compelled to share my journey. My initial excitement turned to disappointment when the delivered arrangement fell short of the vibrant colors and lush blooms showcased on the website. However, the true measure of a business lies in their response to feedback. After expressing my concerns and providing photos to illustrate my disappointment, I was promptly offered a refund, which momentarily lifted my spirits. Yet, when the refund offer was rescinded, I felt a wave of unhappiness wash over me. Despite this initial setback, I reached out to their customer service team once more, hoping for a resolution. To my surprise, they not only reinstated the refund but also went above and beyond to rectify the situation. Through this journey of highs and lows, I have come to appreciate Floraly's commitment to customer satisfaction. The final arrangement, a beautiful testament to their dedication to excellence, ultimately exceeded my expectations. In a world where experiences can be fleeting, it is reassuring to discover a company that values their customers' satisfaction above all else. Floraly has not only redeemed themselves in my eyes but has also won my trust and loyalty. Thank you, Floraly, for turning a disappointing moment into a memorable journey filled with genuine care and exceptional service. P
P M
Transformed My Expectations and Brightened My Day
I used to be disappointed with online flower services until I discovered floraly.com.au. Their stunning arrangements have truly transformed my expectations. The last time I received flowers from them, I was amazed by the freshness and vibrancy of the blooms. The gorgeous roses were still in perfect condition even days later, and the accompanying fillers complemented the bouquet beautifully. I am so grateful to have found a reliable flower service that brings such joy and beauty into my home. Thank you, floraly.com.au, for consistently brightening my days with your exceptional floral arrangements! P
P M
Transformed My Living Room into a Blooming Oasis!
When I stumbled upon Floraly.com.au, I was a bit hesitant due to a previous disappointing experience with another florist. However, after browsing their selection, I decided to give them a shot to brighten up my living room. And boy, am I glad I did! The bouquet I received was nothing short of stunning. It was a vibrant mix of fresh, fragrant blooms that instantly lifted my spirits and transformed my space into a blooming oasis. The attention to detail and quality of the flowers were superb, and each bloom lasted for days, bringing me joy every time I entered the room. Not only did the flowers look beautiful, but they also smelled divine, filling my home with a wonderful aroma. The recipient of the bouquet was so impressed by the arrangement that they couldn't stop complimenting it. It truly made their day, and in turn, mine too. Floraly.com.au has restored my faith in online florists, and I will definitely be returning for future floral needs. Thank you for exceeding my expectations and brightening up my home with your exquisite blooms! Y
Yasmin
Flowers could be better; good customer service though
Floraly.com.au has truly exemplified exceptional customer service in my recent experience. While I initially encountered disappointment with the size and presentation of the Mother's Day flowers I ordered, the responsive and accommodating nature of their customer service team swiftly turned my experience around. Upon expressing my concerns, they promptly arranged for a second, more generous bouquet to be sent out, rectifying the situation with grace and efficiency. The seamless and understanding resolution from their team truly exceeded my expectations, leaving me with a lasting positive impression of their brand. It is this level of care and dedication to customer satisfaction that will undoubtedly keep me returning to Floraly.com.au for all my future floral needs. Y
Yasmin
Going the Extra Mile: A Tale of Exceptional Customer Care Amid Disappointing Flowers
Reflecting on my recent experience with floraly.com.au, I must acknowledge a slight disappointment in the size and presentation of the Mother’s Day flowers I ordered. Despite paying for a larger bouquet, the small and unimpressive arrangement left me feeling underwhelmed. However, what truly sets Floraly apart is their commendable customer service. When I reached out to express my concerns, they promptly addressed the issue with remarkable responsiveness and professionalism. Without hesitation, they dispatched a second, more generous bouquet to remedy the situation. While the initial floral offering may have fallen short of expectations, the proactive efforts of Floraly's customer care team have truly won me over. Their commitment to ensuring customer satisfaction and willingness to go the extra mile speak volumes about their dedication to excellence. It is this level of personalized attention and care that transforms a mere transaction into a memorable and positive customer experience. T
30936000042624 Helen
Excellent service
I cannot express enough gratitude for the exceptional service provided by floraly.com.au. Living in the UK, I needed to send flowers to my relative in Australia, and the entire experience was simply outstanding. From the moment I navigated their user-friendly website to the seamless ordering process, I was thoroughly impressed. The customer service team went above and beyond to assist me, ensuring that every detail was taken care of. When the flowers arrived on time, their beauty exceeded my expectations. To my delight, the recipient even sent me a photo, and I was elated to see the stunning arrangement. As if that wasn't enough, the real cherry on top was when the customer service team sent me a photo of the actual delivery, providing me with peace of mind and a sense of closeness, despite the physical distance. Choosing a floral company in a foreign country was a leap of faith, but floraly.com.au surpassed all expectations. Their exceptional service and attention to detail truly made a world of difference. Thank you for spreading joy and exceeding all my hopes. I wholeheartedly recommend floraly.com.au to anyone in search of top-notch floral service.
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As one of Australia's leading online florists, floraly.com.au has become a go-to destination for customers looking to send beautiful and vibrant floral arrangements to their loved ones. With a wide variety of flowers and plants to choose from, as well as additional gift options, this online store offers convenience and quality that sets it apart from competitors.
Pros:
- Wide selection of flowers and plants: floraly.com.au offers an extensive range of options, catering to different occasions, preferences, and budgets. Whether you're looking for a classic bouquet or a unique arrangement, there's something for everyone.
- User-friendly experience: The website is easy to navigate, ensuring a smooth browsing and shopping experience. Customers can quickly find what they're looking for and place their order with minimal effort.
- Competitive pricing: floraly.com.au offers competitive prices for their products, making it an affordable choice for customers. Additionally, the value for money is excellent, as the arrangements are thoughtfully designed and executed.
- Exceptional customer service: The dedicated customer service team is readily available to assist with any inquiries or concerns. Their prompt and friendly responses contribute to the overall positive user experience.
- High-quality products: Only the freshest and most vibrant flowers are used in floraly.com.au's arrangements. This commitment to quality ensures that recipients receive stunning bouquets that last longer.
Cons:
- Limited customization options: While there is a great variety of pre-designed arrangements, customers seeking customizations may find their options limited. However, the available options are still versatile enough to suit most preferences.
- No same-day delivery: Although floraly.com.au handles deliveries efficiently and promptly, same-day delivery is not currently offered. Customers need to plan ahead to ensure their gifts arrive on time.
floraly.com.au provides a seamless user experience from start to finish. The website's intuitive design allows customers to find the perfect bouquet or plant effortlessly. The straightforward ordering process includes clear instructions, ensuring a hassle-free transaction. Additionally, the detailed product descriptions and accompanying images provide a realistic representation of what customers can expect upon delivery.
When it comes to pricing and value for money, floraly.com.au stands out among its competitors. The prices are competitive and affordable, especially considering the quality and beauty of the floral arrangements. Customers can rest assured knowing that their purchase offers great value and will be well-received by their intended recipient.
The customer service team at floraly.com.au is highly responsive and knowledgeable. They promptly assist customers with any concerns or questions, providing a friendly and professional experience. From order tracking to resolving delivery issues, the team goes above and beyond to ensure satisfaction.
Product quality is a top priority at floraly.com.au. Every arrangement is meticulously crafted using only the freshest and most visually appealing flowers. This commitment to quality guarantees that recipients receive impressive bouquets that make a lasting impression.
The website's usability is commendable, with easy navigation and a clean layout. Customers can quickly find what they're looking for, explore different options, and make their selection with confidence. The responsive design also ensures a seamless browsing experience across various devices.
Returns and exchanges are handled professionally by floraly.com.au's customer service team. If the recipient isn't fully satisfied with the product, the company will address the issue promptly and offer a suitable solution. It's reassuring to know that customer satisfaction is a priority, even in unfortunate circumstances.
floraly.com.au frequently offers promotions and discounts, providing customers with additional value for their money. These offers are regularly updated on the website, making it worthwhile to check back frequently for the best deals. This commitment to providing cost savings further enhances the overall shopping experience.
With a stellar reputation in the industry, floraly.com.au has garnered positive reviews from numerous satisfied customers. These testimonials reflect the outstanding quality of both the products and the services provided. The company's commitment to excellence and customer satisfaction has established it as a trusted and reliable online florist.
floraly.com.au provides customers with various payment options to ensure a convenient purchasing process. These options include major credit cards, PayPal, and Afterpay, allowing customers to choose the method that suits them best.
Loyalty is rewarded at floraly.com.au through their comprehensive loyalty program. Customers can earn points for every purchase and enjoy exclusive benefits, such as discounts and early access to new products. This program encourages repeat business and further strengthens the bond between the company and its customers.
Community involvement is a core value for floraly.com.au. They actively participate in charitable initiatives, such as donating a portion of their profits to support various causes. By making a purchase from this online florist, customers indirectly contribute to making a positive impact on communities in need.
floraly.com.au offers reliable shipping services to ensure orders arrive safely and on time. Delivery is available throughout Australia, including both metro and regional areas. While same-day delivery is not currently offered, the efficient shipping process minimizes delays and ensures prompt arrival.
Shipping and handling costs are transparently communicated during the checkout process. Additionally, the website occasionally features free shipping promotions, allowing customers to enjoy even greater value for their money.