Floraqueen Reviews

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58 Votes

58 Reviews

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33% users rated Terrible
21% users rated Poor
7% users rated Average
16% users rated Very Good
24% users rated Excellent
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W Willliams Solis
19 days ago

One Small Bump in the Road Led to a Garden of Positive Surprises!

When my order from floraqueen.com arrived, I must admit, I was a bit disheartened to see the box in such a sorry state. It seemed like it had been through a rough journey, with only a few pieces of tape holding it together. Some of the delicate flowers inside were unfortunately broken, and everything seemed to be damp. Despite this initial disappointment, I reached out to FloraQueen's customer service team, hoping for a resolution. To my surprise, they responded promptly and were incredibly understanding. Not only did they offer a heartfelt apology, but they also went above and beyond to rectify the situation. They promptly offered to send a replacement bouquet as a gesture of goodwill. The replacement bouquet that arrived was absolutely stunning! The vibrant colors and fresh scent filled the room with joy. Each bloom was carefully arranged and immaculately presented. It was clear that FloraQueen took great care in ensuring that their customers receive nothing but the best. Although the initial delivery mishap was a small bump in the road, the exceptional customer service and the beauty of the replacement bouquet truly turned the experience around. I am grateful for the dedication and commitment shown by FloraQueen in ensuring customer satisfaction. This incident reinforced my trust in their brand, and I would not hesitate to recommend them to anyone looking for a reliable and caring florist. Thank you, FloraQueen, for turning a disappointing moment into a delightful surprise!
A arun
19 days ago

All good from the start to end

My review for floraqueen.com All good from the start to end , believe them and they do it for you , nothing goes wrong if anything they’re on top of it so no need to be worried .
U Unhappy customer
19 days ago

They delivered half or my order for…

My review for floraqueen.com They delivered half or my order for Valentine’s Day. It was missing items. They charged full amount. No way to contact them to dispute. The whatsapp is an absolute headache! The phone number takes you back to the website. No one responds emails. Will not recommend this place.
L Leticia Hernandez
19 days ago

From the USA to Spain: Exceptional Service and Speed at Floraqueen.com!

Having been in a last-minute panic, I stumbled across Floraqueen.com and decided to give them a try. I was blown away by the convenience and speed of their service. Despite being thousands of miles away in the USA, I was able to seamlessly order flowers to be delivered in Spain. Not only did Floraqueen deliver on time, but the entire experience was smooth and hassle-free. From the user-friendly website to the beautiful bouquet that arrived at its destination, every aspect exceeded my expectations. I am beyond impressed with Floraqueen and will undoubtedly be a repeat customer. Their exceptional service and dedication to making long-distance gifting a breeze have won me over. Thank you, Floraqueen, for making a special moment even more memorable!
R Robert e black jr
19 days ago

Good morning,i recently wrote a bad…

My review for floraqueen.com Good morning,i recently wrote a bad review about this company,but i have to say that was a misunderstanding, about the issues,Now i can finally review,and say satisfied about the service. Best regards
S Stelios Kavadias
19 days ago

Do not trust them!

My review for floraqueen.com Terrible service. 24 hrs later than the intended delivery time they have still not delivered the order. Have attempted at contacting them at the provided phone number but they had a message pointing me to their website which does not have even an email account... SCAM! stay away!!
N Naren Lamba
19 days ago

FloraQueen- Making Surprise Gift Delivery a Breeze

I can't thank FloraQueen enough for the seamless experience of sending surprises to my loved ones abroad. Their service has made it incredibly easy and stress-free to spread joy across borders.
P Patrizia - Badia Pozzeveri/Tus
19 days ago

Unforgettable Surprise for My Daughter: A Tale of Mixed Feelings

Diving into the world of online gift shops, I stumbled upon FloraQueen with high hopes of creating a memorable moment for my daughter. The vision of a stunning arrangement comprising red and pink roses, accompanied by a cuddly bear, chocolates, and a captivating red glass vase, all sealed with a personalized message, filled me with excitement. The eagerly anticipated delivery day arrived, but unfortunately, fate had other plans. As the package was unveiled, my heart sank - the red glass vase, a pivotal element of the gift, lay shattered into countless pieces. Disappointment clouded the room, overshadowing the initial joy and anticipation. With a glimmer of hope, I reached out to FloraQueen's customer service, seeking solace and reassurance in the face of this unexpected setback. However, my attempts to connect with them via phone and online form yielded no response, leaving me stranded in a sea of unaddressed concerns and unspoken apologies. Reflecting on this turn of events, the contrast between the carefully curated gift and the lackluster customer service experience paints a poignant picture. Despite the heartfelt intentions behind the gesture and the substantial investment made, the absence of a simple acknowledgment or an expression of regret left a bittersweet taste in my mouth. As I navigate the aftermath of this disappointing encounter, I can't help but ponder the significance of customer satisfaction and the power of a sincere apology. While the allure of FloraQueen's offerings remains undeniable, the essence of exceptional service and accountability should never be underestimated. In the realm of gifting and celebrations, every detail matters, including the manner in which challenges are addressed and resolved. With a renewed perspective on the delicate balance between product quality and customer care, I tread forward, weaving this tale of mixed emotions into the tapestry of my journey with FloraQueen.
M Mark
19 days ago

Exquisite Roses, but Missing Lily Bliss: My Honest Experience with Floraqueen

Embarking on a journey to surprise a loved one with a bouquet from Floraqueen, I eagerly anticipated the sight of vibrant roses entwined with delicate white lilies. Alas, upon their arrival, my eyes fell solely on a cluster of striking red roses, sans the anticipated white lilies and the promised vase. While the red roses were indeed a sight to behold – impeccably fresh and enchanting – the absence of the lilies left a whisper of unmet expectations in my heart. The arrangement, though incomplete, exuded a certain charm, but the missing elements detracted from the intended grandeur. Despite the slight hiccup, the quality of the roses cannot be overlooked. Their velvety petals and alluring fragrance uplifted the ambiance, albeit not as envisioned. The overall experience, while slightly marred by the discrepancy between expectation and reality, highlighted the importance of attention to detail in fulfilling promises to customers. Floraqueen's service, though not flawless in my case, showcased potential for greatness. Amidst the disappointment lingered admiration for the craftsmanship of the roses received, a testament to the dedication of the team behind the scenes. Quality, it seems, abounds within Floraqueen’s offerings, with a gentle nudge towards increased consistency. In the tapestry of gifting memories, this experience may have lacked the completeness I sought, but it introduced me to the allure of Floraqueen's floral craftsmanship. May this tale propel Floraqueen towards even greater heights, blending promises with reality to create memorable gifting experiences for all.
L Luis Carlos Arruda
19 days ago

Above and Beyond: How FloraQueen Exceeded My Expectations

FloraQueen went above and beyond to address the issues I encountered. After expressing my concerns about the advertised special, they not only apologized but also offered me the missing materials at no extra cost. Additionally, they clarified the currency confusion and provided a partial refund to account for the discrepancy. As for the quality of the flowers, FloraQueen assured me that they would work with their suppliers to ensure the freshness of their products in the future. I truly appreciate their attentive customer service and dedication to improving the overall experience. Thank you, FloraQueen, for your swift and considerate actions.
F Fulvio Sansone
19 days ago

Although the card & vase that I ordered…

My review for floraqueen.com Although the card & vase that I ordered was a little pricey to say the least…flowers were perfect as was your delivery…I also appreciated the status messages & the ability to track…thank u
E Errol Monteiro
19 days ago

Could do better

My review for floraqueen.com I really wish your updates for delivery are More dynamic. You cannot have one standard info. E.g from early hrs I got a msg saying the flowers were out for delivery.. it remained the same till evening. There was no way to ctc the delivery people as my family had a reservation for lunch n had to cancel since the gift was on its way. At least if your wasapp interactive msgs were better we would not have to wait the whole day in limbo nit knowing when n where the flowers are going to delivered
P Patrick Kleinbauer
19 days ago

timely delivery but wrong, cheaper chocolates

My review for floraqueen.com Thank you for the timely delivery of the flowers. Unfortunately, for the second time already, my wife did NOT receive the LINDOR CHOCOLATES in a heart-shaped box, as I ordered and PAID. Instead, she got a standard, cardboard oblong box of FERRERO ROCHER. While I do not mean to disrespect those, they are clearly not the same quality and/or price as LINDOR CHOCOLATES, which are very well available in Bolivia! I see them in the supermarkets over there, so that cannot be the reason. This reflects badly on me, since my wife might think I am stingy or that I 'd think she wouldn't deserve more. That needs to change!
S Steve
19 days ago

Exceeding Expectations: FloraQueen’s Global Reach Delivered!

I cannot emphasize enough the sheer scope of coverage that FloraQueen offers. Their ability to deliver to even the most remote locations is truly impressive. Throughout the entire process, I was updated regularly with the status of my delivery, from "out for delivery" to the final "delivered" notification. While the price may be a bit higher than other options, the exceptional quality of service more than justifies it. I am more than happy to invest in a service that consistently goes above and beyond. Thank you, FloraQueen, for exceeding my expectations and delivering joy across the globe.
T T Feaviour
19 days ago

A happy Valentine in Mallorca

My review for floraqueen.com I am very impressed as I was able to organise a delivery of flowers to a busy hospital in Mallorca, whilst sat at my desk in the Uk. Good communication about the delivery although got notified of the delivery about 5hrs after they had actually got there, although it was Valentine’s Day and so I guess it was much busier than usual. Will use again for sure

Introduction

FloraQueen is an online flower delivery service that offers a wide range of beautiful flower arrangements and gifts for every occasion. With a global network of local florists, they are able to deliver fresh and stunning blooms to over 100 countries around the world. Whether you want to celebrate a birthday, anniversary, or send condolences, FloraQueen has you covered.

Pros and Cons

  • Pros:
    • Wide selection of high-quality flower arrangements
    • Global delivery network reaching over 100 countries
    • Easy-to-use website with intuitive navigation
    • Excellent customer service and support
    • Flexible delivery options including same-day and next-day
  • Cons:
    • Shipping costs can be on the higher side
    • Limited customization options for arrangements

User Experience

FloraQueen provides a seamless and enjoyable user experience on their website. The layout is clean and user-friendly, making it easy to browse through their extensive collection of flower arrangements. The search function allows users to quickly find specific bouquets or filter their search by occasion, price, or flower type. Furthermore, the checkout process is simple and straightforward, ensuring a hassle-free ordering experience for customers.

Pricing and Value for Money

FloraQueen offers a range of price points to accommodate different budgets. While their prices may be slightly higher compared to local florists, the quality and freshness of their flowers justify the investment. Additionally, their global delivery network and reliable service add value to each purchase, making it worth the price for customers who want to send flowers internationally.

Customer Service

FloraQueen strives to provide exceptional customer service at every step of the ordering process. Their knowledgeable and friendly customer support team is readily available to assist customers with any queries or concerns. Whether through live chat, email, or phone, FloraQueen ensures prompt and efficient communication with their customers, enhancing the overall shopping experience.

Product Quality and Selection

FloraQueen is committed to delivering only the freshest and highest-quality flowers to their customers. They work closely with local florists worldwide, ensuring that each arrangement is handcrafted with care and attention to detail. Their selection includes a wide variety of flowers, from classic roses to exotic orchids, as well as additional gift options like chocolates and balloons.

Website Usability

The FloraQueen website is designed with user-friendliness in mind. The intuitive navigation allows customers to effortlessly browse through different categories and easily find the products they are looking for. The website is also mobile-responsive, providing a seamless experience for customers who prefer to shop on their mobile devices.

Returns and Exchanges

FloraQueen has a straightforward returns and exchanges policy. In case a customer is unsatisfied with their purchase, they can contact customer support within 24 hours of delivery to request a replacement or refund. However, it's important to note that certain conditions may apply, such as proper documentation of the issue and adherence to specific timelines.

Promotions and Discounts

FloraQueen frequently offers promotions and discounts to provide additional value to their customers. They have seasonal sales, special offers for specific occasions, and deals on popular flower arrangements. Customers can also sign up for their newsletter to receive exclusive discounts and updates on upcoming promotions.

Reputation

FloraQueen has built a strong reputation in the online floral industry. With over 15 years of experience, they have established themselves as a reliable and trustworthy brand. Their commitment to customer satisfaction, quality products, and efficient delivery has garnered positive reviews from customers around the world.

Payment Options

FloraQueen offers a variety of secure payment options to suit individual preferences. Customers can make payments using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, they accept payments through PayPal, providing an extra layer of security for online transactions.

Loyalty Programs

FloraQueen currently does not have a loyalty program in place. However, they do occasionally offer special rewards or discounts to loyal customers as a token of appreciation.

Customer Reviews

Customer reviews play a vital role in shaping the reputation of a business. FloraQueen has received numerous positive reviews praising their exceptional customer service, timely deliveries, and stunning flower arrangements. These reviews reflect the overall satisfaction of customers who have used FloraQueen's services to surprise their loved ones with beautiful flowers.

Community Involvement

FloraQueen actively participates in community involvement initiatives to give back and make a positive impact. They collaborate with local charities and organizations to support social causes and contribute to the well-being of communities worldwide. By promoting sustainable practices, they strive to minimize their environmental footprint and ensure responsible sourcing of flowers.

Shipping and Costs

FloraQueen offers various shipping options to accommodate different delivery preferences. Customers can choose between standard, express, or same-day delivery, depending on their requirements. However, it's important to note that shipping costs may vary based on the destination and selected delivery option. While the overall cost of shipping can be slightly higher compared to local florists, FloraQueen's reliable and efficient service justifies the expense.