Florist Reviews

Voted Average (3/5)

61 Votes

61 Reviews

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18% users rated Terrible
15% users rated Poor
31% users rated Average
16% users rated Very Good
20% users rated Excellent
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Introduction

Florist.com.au is an online flower delivery service that aims to bring joy and beauty into people's lives with their stunning arrangements. With a wide variety of bouquets, plants, and gift options, they strive to provide a convenient and reliable way for customers to send heartfelt messages to their loved ones.

Pros

  • Extensive selection of fresh flowers and plants
  • Convenient online ordering process
  • Same-day delivery available for most areas
  • Secure and reliable payment options
  • Competitive pricing

Cons

  • Some customers have reported delays in delivery
  • Limited customization options for arrangements
  • Availability of certain flowers may vary based on location and season

User Experience

Florist.com.au ensures a seamless and user-friendly experience for customers. The website is well-designed, visually appealing, and easy to navigate, allowing users to browse through their extensive range of products effortlessly. The ordering process is straightforward, with clear instructions and helpful prompts to assist customers at every step.

Pricing and Value for Money

Florist.com.au offers competitive pricing for their products, considering the high quality of flowers and plants they provide. The prices are transparent, with no hidden charges, and customers can choose from various price ranges to find options that suit their budget. The value for money is evident in the freshness and beauty of the arrangements, making every purchase worthwhile.

Customer Service

Florist.com.au prioritizes customer satisfaction and provides excellent customer service. Their dedicated support team is readily available to address any concerns or inquiries through phone, email, or live chat. They strive to resolve issues promptly and ensure that every customer's experience is positive and memorable.

Product Quality and Selection

Florist.com.au takes pride in delivering top-notch floral products. Their arrangements are expertly crafted by skilled florists, using fresh and vibrant flowers sourced from trusted growers. The selection is extensive, catering to various occasions and preferences, including birthdays, anniversaries, weddings, and more. Additionally, they offer plants, gift hampers, and add-on options to enhance the gifting experience.

Website Usability

The website's usability is commendable, providing users with a smooth and intuitive browsing experience. The layout is clean and organized, ensuring easy navigation and quick access to product categories and details. The search function enables users to find specific items efficiently, while filters allow for customization based on price, occasion, or flower type.

Returns and Exchanges

Florist.com.au has a customer-friendly returns and exchanges policy, demonstrating their commitment to customer satisfaction. If customers are not entirely satisfied with their purchase, they can contact the support team within a specified time frame to discuss possible options for a replacement, refund, or exchange.

Promotions and Discounts

Florist.com.au frequently offers promotions and discounts to make their products even more affordable. Customers can find ongoing deals on the website's dedicated promotions page, allowing them to save on their purchases without compromising on quality. Subscribing to their newsletter also provides access to exclusive offers and updates.

Reputation

Florist.com.au has built a solid reputation in the flower delivery industry due to their commitment to excellence and customer satisfaction. Positive reviews and testimonials from satisfied customers highlight the quality of their products, reliable delivery service, and exceptional customer support. Their strong reputation has made them a trusted choice for individuals looking to send flowers or gifts to their loved ones.

Payment Options

Florist.com.au offers secure and convenient payment options to ensure a hassle-free checkout process. Customers can pay using major credit/debit cards such as Visa, Mastercard, and American Express. The payment gateway is encrypted, guaranteeing the safety of personal and financial information.

Loyalty Programs

Florist.com.au rewards customer loyalty through their exclusive loyalty program. By signing up, customers can earn points on every purchase, which can later be redeemed for discounts or free products. The program also provides members with early access to promotions, special offers, and personalized recommendations.

Customer Reviews

Customer reviews play a crucial role in reflecting the quality and reliability of a business. Florist.com.au showcases genuine customer reviews on their website, allowing potential customers to gain insights into others' experiences. The positive feedback regarding prompt delivery, beautiful arrangements, and exceptional customer service reaffirms their commitment to excellence.

Community Involvement

Florist.com.au actively participates in community involvement and corporate social responsibility initiatives. They collaborate with local charities and organizations to make a positive impact on the community. Through donations, sponsorships, and volunteer work, they strive to give back and create a better society.

Shipping and Costs

Florist.com.au offers reliable and timely shipping services across Australia. Same-day delivery is available for most areas, ensuring that customers can surprise their loved ones on special occasions. The delivery costs are competitive and vary based on the delivery location and selected delivery options. Customers can choose their preferred delivery date and time during the checkout process. In conclusion, Florist.com.au is a reputable online flower delivery service that offers a wide selection of high-quality products, excellent customer service, and competitive pricing. With their user-friendly website, secure payment options, and commitment to customer satisfaction, they have established themselves as a trusted choice for sending beautiful floral arrangements and gifts.