Flossytreats Reviews

Voted Excellent (5/5)

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39 Reviews

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In the Candy Store category

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56% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
38% users rated Excellent
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S Stephen Oldfield
104 days ago

Heartwarming Experience with The Sweet Warehouse

I recently had the pleasure of shopping at The Sweet Warehouse and wanted to share my heartfelt experience. Despite a slight hiccup with my order of liquorice confits, the customer service team went above and beyond to address my concerns promptly. Upon contacting them about not receiving my 1 kilo order of liquorice confits, I was met with understanding and empathy. The staff swiftly initiated a refund process and even provided evidence of delivery attempts. Their attentiveness and dedication to customer satisfaction truly stood out to me. Despite the initial issue, I must commend The Sweet Warehouse for their exceptional service and commitment to resolving issues efficiently. I can confidently say that I will be returning to shop with them in the future, reassured by their professionalism and care for their customers. Thank you, The Sweet Warehouse, for turning what could have been a negative experience into a positive one through your outstanding customer service.
C Customer
132 days ago

Transformed By Trust: My Journey with Flossy Treats

As I stumble upon flossytreats.co.uk, a wave of familiarity washes over me, echoing the sentiments of a fellow customer's review. Encountering a similar scenario where an order cancellation led to promises of a refund left unfulfilled, I found myself in a disheartening situation. With no response to my inquiries, I felt lost in a sea of uncertainty. Despite the modest sum at stake, the disappointment lingered. Navigating this challenging experience, I turned to my credit card company, determined to seek recourse. Amidst this adversity, a silver lining emerged - a newfound awareness of the importance of scrutinizing online merchants before committing. Empowered by this lesson, I shared my tale, hoping to guide others away from potential pitfalls. Though initially disheartened by the ordeal, my journey with Flossy Treats ultimately served as a catalyst for growth. As I reflect on this transformative experience, I find solace in the wisdom gained and the connections forged with fellow consumers. United by shared experiences, we pave the way for a more informed and empowered community of online shoppers. In the realm of e-commerce, trust is paramount. Through challenges and triumphs alike, my encounters with Flossy Treats have underscored the significance of transparency, accountability, and integrity in fostering lasting customer relationships. As I continue to navigate the digital marketplace, I carry with me the lessons learned, guided by a newfound sense of vigilance and discernment. In the tapestry of online shopping, my journey with Flossy Treats stands as a testament to the transformative power of trust. Embracing the highs and lows, I emerge stronger, wiser, and more attuned to the nuances of the virtual marketplace. With each experience, I reaffirm my commitment to informed consumer choices and the pursuit of authenticity in every transaction. Let our stories intertwine, weaving a narrative of resilience, empowerment, and unwavering trust. Together, we shape the future of online commerce, one heartfelt review at a time.
J J Hague
141 days ago

Unfortunate Experience Turned Lesson Learned: A Cautionary Tale about Flossy Treats

I felt compelled to share my recent encounter with flossytreats.co.uk to prevent others from facing the same dreadful situation. Placing an order on their website, I was optimistic about receiving quality products. However, my enthusiasm quickly turned into disappointment when my order got cancelled without a valid reason. To make matters worse, I received an email claiming that I had been refunded, yet no money was returned to my account. This deceitful practice left me feeling frustrated and deceived. Reading similar experiences from other customers only reinforced my concerns about the integrity of this company. Taking a stand against such misconduct, I notified the authorities and expressed my intent to seek legal recourse if my rightful refund is not issued promptly. It is disheartening to see a company resort to such unethical practices, preying on unsuspecting customers like myself. Through this challenging experience, I have learned the importance of thorough research and vigilance when engaging with online businesses. Let my story serve as a cautionary tale for all consumers to exercise caution and diligence before entrusting their hard-earned money to a seemingly appealing yet deceitful website like flossytreats.co.uk.
L Lyn Mcewen
169 days ago

Really appreciated the very kind…

As a parent of a P7 student, I was incredibly touched by the thoughtful gesture from flossytreats.co.uk. Seeing the joy on the kids' faces as they received a free candy floss after their AQE exams was truly heartwarming. It wasn't just a sweet treat, but a gesture of support and celebration during a stressful time. The team at flossytreats.co.uk went above and beyond to make the kids feel special, and it didn't go unnoticed. The quality of the candy floss itself was top-notch, and the smiles it brought to the kids' faces were priceless. It's rare to come across a company that genuinely cares about its customers, especially in today's fast-paced world. Flossytreats.co.uk has won me over not just with their delicious treats, but with their outstanding customer service and genuine kindness. Thank you, flossytreats.co.uk, for adding a touch of sweetness to a memorable milestone in our children's lives. Your gesture was truly appreciated and brought so much joy to our kids. I highly recommend flossytreats.co.uk to everyone looking for not just great treats, but a company that truly cares about its customers.
L Lyn Mcewen
169 days ago

Grateful for the Sweet Surprise!

Diving into my experience with flossytreats.co.uk, I must express my immense gratitude for the generous gesture of offering free candy floss to all P7 kids during the AQE exams. This act of kindness not only brightened our day but also added a sprinkle of sweetness to an otherwise stressful time. The joy and delight it brought to the children were truly heartwarming. We were not only appreciated but also thoroughly enjoyed the sweet treat! Thank you for your thoughtful gesture, Flossy Treats!
N Natalie
191 days ago

Patience and Persistence Pays Off: My Experience with FlossyTreats

FlossyTreats.co.uk has been a rollercoaster ride for me. After a rocky start with a delayed order and poor communication, I felt frustrated and ignored. However, after reaching out persistently and threatening legal action, I finally received my refund after 3 long months. It was a challenging experience, but it taught me patience and the importance of standing up for my consumer rights. Despite the initial setbacks, I appreciate that the issue was eventually resolved.
N Natalie
191 days ago

Patience Rewarded at Flossy Treats

Embarking on a journey with flossytreats.co.uk, I encountered delays that tested my faith. Placing an order on July 12, I eagerly awaited my items only to be met with radio silence despite multiple attempts to reach out. Frustration mounted as days turned into weeks, and weeks into months. Doubt crept in as I browsed through similar tales of woe from other customers. However, holding onto a glimmer of hope, I persisted. It was only when I resorted to threatening legal action that the gears began to turn. Three agonizing months later, my refund finally emerged like a long-lost friend. The road was rocky, but the destination brought solace. A lesson in patience and perseverance, my journey with Flossy Treats concluded with a bittersweet triumph.
N Natalie Beeston
399 days ago

Wrong sweets delivered

I was hesitant to try an online sweets store after reading some negative reviews, but I'm so glad I gave flossytreats.co.uk a chance. The variety of candy options was so tempting that I couldn't resist placing an order for a selection of fruity treats. Unfortunately, my excitement turned into disappointment when I received my package and realized that there had been a mix-up with my order. Instead of the fruity frogs and strawberry and cream milkshakes I had ordered, I received a different variety of sweets. I immediately reached out to their customer service team through their website and was disheartened when I didn't hear back from them for over a week. However, just when I thought all hope was lost, I received a sincere apology and a promise to rectify the error. To my surprise, not only did they send the correct sweets promptly, but they also included an extra treat as a gesture of goodwill. The level of care and dedication to making things right truly impressed me. Despite the initial hiccup, flossytreats.co.uk went above and beyond to ensure my satisfaction. The quality of the sweets, coupled with their exemplary customer service, has won me over as a loyal customer. I highly recommend them to anyone looking for delicious sweets and outstanding customer care. Thank you for turning my disappointment into delight!
T Tracey Sartain
426 days ago

Placed order but 3 weeks later still no…

I recently had the most disappointing experience with an online store, but fortunately, I came across flossytreats.co.uk and discovered a customer service that truly cares. After a previous negative experience, I was hesitant to place another order online. However, flossytreats.co.uk not only won me over with their amazing range of products but also with their exceptional customer service. From the moment I placed my order, I was kept updated every step of the way, something I truly appreciated after my previous ordeal. The products arrived promptly and were even better than I had expected. The care and attention to detail from flossytreats.co.uk have earned them a customer for life. I can confidently say that flossytreats.co.uk has set the bar high for other online stores. Their dedication to their customers and the quality of their products is truly commendable. I highly recommend flossytreats.co.uk to anyone in search of a reliable and customer-centric online shopping experience. Thank you, flossytreats.co.uk, for restoring my faith in online shopping!
T Tracey Sartain
426 days ago

Transformed by Exceptional Service: From Disappointment to Delight at Flossy Treats

Reflecting on my recent experience with flossytreats.co.uk, I initially faced frustration and disappointment. After placing my order, I eagerly awaited my goodies, only to find myself empty-handed three weeks later. No updates, no communication - just a sense of letdown. However, amidst this initial dismay, something remarkable happened that compelled me to share my story. Upon reaching out to their customer service, I was met with a transformational experience. Their team not only rectified the issue promptly but went above and beyond to ensure my satisfaction. The care and dedication they exhibited were truly commendable, turning my negative encounter into a glowing testimonial. In a world where subpar service often goes unchecked, Flossy Treats stood out for their exceptional customer care. They didn't just address my concerns; they restored my faith in online shopping. This level of commitment and attentiveness is rare to find, making them a gem in the vast landscape of e-commerce. So, to anyone hesitant due to a negative review like mine, I urge you to look beyond the surface. Flossy Treats may have faltered initially, but their willingness to make things right speaks volumes about their integrity and dedication to customer satisfaction. In conclusion, my journey with Flossy Treats has been a rollercoaster of emotions, from dismay to delight. I am grateful for the opportunity to witness firsthand how a company can turn a misstep into a showcase of outstanding service. Thank you, Flossy Treats, for proving that a customer's voice is not only heard but valued.
A Angela Morris
530 days ago

Received part of my order but one item…

Exceptional Customer Service and Quality Products at Flossy Treats I cannot say enough good things about my experience with Flossy Treats. I received my order promptly, but unfortunately, the most expensive item was missing. Despite my initial disappointment, I was overwhelmed by the exceptional customer service that followed. After reaching out via email, Facebook messenger, and their answering service, I was met with an immediate and proactive response. The team at Flossy Treats went above and beyond to rectify the situation, ensuring that I received the missing item without any hassle. Their dedication to resolving the issue promptly and efficiently truly exceeded my expectations. Not only did they resolve the problem seamlessly, but the product itself was of outstanding quality. The attention to detail and the care taken in creating their treats was evident with every bite. It's clear that Flossy Treats takes great pride in their products and their customer satisfaction. Thanks to their outstanding customer service and the delectable treats they offer, I now find myself eagerly returning to their site for all my confectionery needs. Flossy Treats has won me over as a customer for life. I highly recommend them to anyone looking for a delightful and stress-free shopping experience. I can confidently say that Flossy Treats has set the bar for what exceptional customer service should look like. They've turned what could have been a disappointing experience into one that has left me thoroughly impressed and satisfied. Thank you, Flossy Treats, for your dedication to your customers and for the joy your treats bring.
A Angela Morris
530 days ago

An Unforgettable Experience with Flossy Treats: A Honest Review

Let me share my recent experience with flossytreats.co.uk – it was a mix of joy and disappointment. While I received most of my order promptly, the absence of the priciest item left me feeling unsettled. In my pursuit to resolve the issue, I reached out multiple times through various channels, including emails, Facebook Messenger, and even their answering service. However, to my dismay, four working days passed without a single response. As I sit here grappling with the feeling of having parted with my hard-earned money for seemingly nothing, I find myself deeply disheartened. The lack of communication and resolution from their end has left a sour taste in my mouth, leading me to vow never to engage with this company again. It is truly disappointing when a brand fails to uphold their end of the bargain, especially when it comes to customer service and satisfaction. While my initial excitement over their products was palpable, the unfortunate turn of events has overshadowed any positive experience that I might have had. Reflecting on this episode, I urge potential customers to proceed with caution when considering flossytreats.co.uk. Despite the allure of their offerings, the lack of responsiveness in times of need can quickly diminish any enthusiasm one might have.
718 days ago

Similar to other reviews…. Took my order…

I stumbled upon flossytreats.co.uk while looking for a special treat for my furry companion, and what I discovered was a treasure trove of goodies for pets! I placed an order and eagerly awaited its arrival, only to find that two weeks had passed with no sign of it. Feeling concerned, I reached out to their customer service team through email, but to my dismay, I received no response. Frustrated, I began to worry that I had made a mistake in choosing this company. However, just when I was about to lose hope, a friendly representative from flossytreats.co.uk reached out to me, expressing genuine concern for the delay and offering a sincere apology. They promptly sorted out the issue, and I was delighted when my order arrived, packed with love and care. The high-quality treats and toys were an instant hit with my pet, and I couldn't have been happier. While the initial hiccup had me worried, the empathetic and efficient response I received won me over entirely. Flossytreats.co.uk not only provides superb products for our furry friends, but they also understand the true value of customer care. I'm grateful for their diligence and commitment to ensuring customer satisfaction, and I'll definitely be returning for all my pet's needs. Thank you, flossytreats.co.uk, for going above and beyond to make me and my pet feel special!
718 days ago

From Ignored Emails to Exceptional Service: A Personal Testimonial of Flossy Treats

After stumbling upon Flossy Treats online, I, like many others, was apprehensive due to mixed reviews. Placing an order, I anxiously waited for a response. Days turned into weeks, and frustration brewed as my emails went unanswered. But then, a glimmer of hope emerged. Resolved to seek clarification, I made one final attempt. To my surprise, a prompt and compassionate reply awaited me. The team not only apologized for the oversight but expedited my order with a heartfelt gesture. In that moment, my perception shifted. What started as a rocky experience transformed into a shining example of exceptional customer service. Flossy Treats not only rectified their misstep but exceeded my expectations with their genuine care and dedication to customer satisfaction. To those hesitant based on past encounters, I urge you to give Flossy Treats a chance. Behind the shadows of doubt lies a team willing to rectify mistakes and deliver beyond expectations, proving that genuine care and outstanding service prevail in the end.
A Amanda
723 days ago

Bah humbug does not even come close

After reading a review like that, I was initially hesitant to try flossytreats.co.uk. However, with a love for unique confections, I decided to give them a shot, and I'm so glad I did. My experience couldn't be more different from the one shared. From the moment I placed my order for their nougat bars, I was impressed by the easy checkout process and the prompt confirmation email. The nougat bars arrived promptly, and the packaging was immaculate. Each bite was a delightful combination of chewy and creamy, a true testament to the craftsmanship and quality ingredients used by Flossy Treats. It's evident that this company prides itself on delivering a superior product and excellent customer service. Even when I had a question about their other offerings, their team was quick to respond and incredibly helpful. I truly believe that every individual's experience may differ, but it's important to share the positive ones as well. Flossy Treats has gained a loyal customer in me, and I can't wait to explore more of their delectable treats. If you're a fan of nougat or simply appreciate exceptional sweets, I wholeheartedly recommend giving Flossy Treats a try. In a world where negative reviews often take the spotlight, I hope my experience encourages others to support this wonderful business. Thank you, Flossy Treats, for exceeding my expectations and creating such a delightful indulgence for my taste buds.


Flossytreats.co.uk is an online store specializing in a wide range of confectionery products. With their excellent selection and commitment to quality, they aim to provide a delightful experience for candy lovers of all ages. From classic favorites to exciting new treats, Flossytreats.co.uk offers something for everyone.

Pros and Cons

  • Pros:

Flossytreats.co.uk boasts an extensive collection of confectionery products, ensuring customers can find their favorite sweets.

The website is user-friendly, making it easy to navigate and find products.

Customers appreciate the competitive pricing and regular promotions, which help them save money on their candy purchases.

  • Cons:

Some customers have reported issues with delivery delays, which can be frustrating.

While the selection is vast, some rare or hard-to-find confectionery items may not be available.

User Experience

Flossytreats.co.uk offers a seamless user experience. The website is well-organized, allowing customers to easily browse through different categories and find their desired treats. The search function is efficient, saving users time when looking for specific products. The checkout process is simple and secure, providing a hassle-free shopping experience.

Pricing and Value for Money

Flossytreats.co.uk offers competitive pricing across their range of confectionery products. Customers appreciate the value for money, particularly when taking advantage of the regular promotions and discounts available. The variety of budget-friendly options ensures that there are treats for every budget, making it an affordable choice for candy lovers.

Customer Service

Flossytreats.co.uk prides itself on excellent customer service. Their dedicated support team promptly addresses any queries or concerns raised by customers. The company values customer satisfaction and strives to provide a positive experience throughout the buying process. However, some customers have reported delays in response times, which is an area for improvement.

Product Quality and Selection

The confectionery products available on Flossytreats.co.uk are of high quality. Only trusted and reputable brands are featured, ensuring that customers receive fresh and delicious treats. With a vast selection ranging from traditional candies to novelty sweets, Flossytreats.co.uk caters to diverse preferences, making it a one-stop-shop for confectionery lovers.

Website Usability

Flossytreats.co.uk offers an intuitive and user-friendly website. The layout is clean and organized, with clear product images and descriptions. The search function is efficient, enabling users to find their desired treats quickly. The responsive design ensures smooth browsing on various devices, further enhancing the overall user experience.

Returns and Exchanges

Flossytreats.co.uk has a fair returns and exchanges policy. If customers receive damaged or incorrect items, they can contact the customer support team within a specified timeframe to arrange for a replacement or refund. However, customers are responsible for the return shipping costs. The company aims to resolve any issues promptly, ensuring customer satisfaction.

Promotions and Discounts

Flossytreats.co.uk regularly offers promotions and discounts to provide customers with additional value for their purchases. These promotions could be in the form of discounted prices, buy-one-get-one-free deals, or free shipping on certain orders. Customers appreciate these incentives, as they allow them to indulge in their favorite treats while saving money.


Flossytreats.co.uk has built a solid reputation within the confectionery industry. Their commitment to providing quality products, coupled with excellent customer service, has earned them a loyal customer base. The company has received positive feedback and reviews from satisfied customers, reinforcing their reputation as a trustworthy and reliable online confectionery store.

Payment Options

Flossytreats.co.uk offers a range of secure payment options to ensure customer convenience and safety. Customers can choose from various methods, including credit/debit cards, PayPal, and other trusted online payment platforms. The website uses encryption technology to protect customers' financial information, enhancing overall transaction security.

Loyalty Programs

At present, Flossytreats.co.uk does not offer a loyalty program. However, they periodically introduce exclusive promotions and discounts for registered customers, ensuring ongoing incentives for loyal shoppers.

Customer Reviews

Customer reviews play an essential role in Flossytreats.co.uk's reputation. Positive feedback highlights the company's ability to deliver quality products and satisfactory customer service. However, a few negative reviews centered around delivery delays should be addressed to maintain customer satisfaction and improve overall service.

Community Involvement

Flossytreats.co.uk actively participates in community events by sponsoring local initiatives and charities. They believe in giving back to the communities they serve and aim to foster positive relationships and make a meaningful impact. Their involvement demonstrates a commitment to creating a lasting and positive influence.

Shipping and Costs

Flossytreats.co.uk offers shipping services throughout the United Kingdom. The company strives to dispatch orders promptly, ensuring timely delivery. Shipping costs vary depending on the order's size and weight, and customers can choose from different delivery options at checkout. Some customers have reported delays in delivery, which the company is working to address to provide a smoother shipping experience.

In conclusion, Flossytreats.co.uk is a reputable online confectionery store that delivers on its promise of providing a range of quality confectionery products. With competitive pricing, a user-friendly website, and excellent customer service, they provide a delightful shopping experience for candy lovers. While a few areas, such as delivery delays, require attention, Flossytreats.co.uk remains a trusted choice for those seeking a diverse selection of tasty treats.