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3% users rated Poor
0% users rated Average
7% users rated Very Good
66% users rated Excellent
M
Mohan
A Testimonial of Disappointment Turned into Empathy: My Experience with Floweraura.com
After a recent order placed on Floweraura.com, I was left disheartened by the service I received. Despite scheduling a delivery for a specific time window, my surprise for my wife was ruined due to an untimely delivery in the wee hours of the morning. The package was incomplete, missing chocolates, and the flowers were in disarray. Upon raising my concerns, I received a reply that felt indifferent to my experience, lacking the empathy I had hoped for. The automated response left me feeling unimportant as a customer, overshadowing the initial excitement of the surprise I had planned. This experience, however, prompted me to share my feedback in the hope that Floweraura.com can improve its customer service and delivery processes. Despite the initial disappointment, I believe constructive criticism can lead to growth and enhanced customer satisfaction in the future. Let this testimonial be a reminder that every interaction with a customer should be valued, and every effort should be made to uphold the joy of giving and receiving surprises through thoughtful and timely deliveries. A
ABHISHEK GUPTA
A Blooming Disappointment Turned Into a Blooming Miracle!
After a disappointing experience with another flower delivery service, I was hesitant to try again. However, FlowerAura pleasantly surprised me with their exceptional customer service and beautiful arrangements. Despite a slight delay in delivery, their team went above and beyond to rectify the situation, ensuring that my recipient received the freshest blooms with a heartfelt apology. The care and attention to detail they showed truly turned a potentially negative experience into a memorable and positive one. FlowerAura has not only regained my trust but also earned a lifelong customer in me. Thank you for restoring my faith in online flower delivery services! C
chinki gupta
A Heartfelt Apology for a Disappointing Experience
I recently had an unfortunate experience with floweraura.com that I feel compelled to share. I had placed an order with high expectations of timely delivery, only to find myself waiting past the promised 2 pm deadline. Disappointed and frustrated, I reached out to their customer service, hoping for a resolution but was met with silence and non-responsiveness. Having to chase after updates and explanations for a service I had paid for left me feeling undervalued and disheartened. The lack of communication and accountability was truly disheartening, especially when dealing with something as meaningful as a special delivery. I sincerely hope that my feedback can help improve their services for future customers, as everyone deserves a positive and reliable experience, especially when it comes to celebrating special moments and milestones. For those considering using their services, I urge you to proceed with caution and perhaps explore other options to ensure your hard-earned money is well spent on a service that values your time and trust. N
Naresh Kumar
From Disappointment to Delight: A Heartfelt Journey with FlowerAura
My experience with FlowerAura started off on the wrong foot when my Valentine's Day surprise for my girlfriend went awry. The flowers I ordered never reached her, and frustration crept in as I tried to get in touch with their customer service team for answers. Despite the initial setback, I decided to give FlowerAura another chance. I reached out to them again, expressing my concerns and disappointments. To my surprise, they not only responded promptly but also went above and beyond to rectify the situation. Through their sincere effort and dedication, FlowerAura turned my frown upside down. They not only delivered a beautiful bouquet of flowers to my girlfriend but also added a heartfelt apology note and a complimentary box of chocolates. What started as a tale of skepticism transformed into a narrative of redemption and joy. FlowerAura not only proved their commitment to customer satisfaction but also won my trust and loyalty. I am grateful for their genuine care and attention to detail, turning a potential disaster into a memorable experience. Thank you, FlowerAura, for your exceptional service and for making our Valentine's Day truly special. You have not just gained a customer, but a loyal advocate for your brand. P
Pavan Kumar
Heartfelt Experience with FlowerAura: A Cautionary Tale
Reflecting on my recent encounter with FlowerAura, I am compelled to share my experience, albeit a cautionary one. With the sincere intention of surprising my loved one on Valentine's Day, I placed an order for a bouquet of flowers through their website. However, to my disappointment, the flowers never reached their destination, leaving both me and my partner crestfallen. Being cognizant of the importance of communication, I reached out to FlowerAura's customer service team seeking clarification and resolution. Regrettably, my attempts were met with silence or vague responses, leaving me feeling frustrated and unattended to. The lack of transparency and accountability only added to my dismay, painting a disheartening picture of my experience with the company. In hindsight, I urge potential customers to exercise caution when considering FlowerAura for their gifting needs. While my encounter may have been less than satisfactory, I hope that my words serve as a reminder to prioritize reliability and trustworthiness when selecting a service provider. Ultimately, while my experience may have fallen short of expectations, I am grateful for the opportunity to share my story and potentially prevent others from encountering similar disappointments. Thank you for considering my testimonial, and I sincerely wish you a smoother and more fulfilling gifting experience than mine with FlowerAura. D
Dubey Ashank
A Heartfelt Story of Disappointment Turned Learning Experience with FlowerAura
As a customer who values punctuality and thoughtful gifting, my experience with FlowerAura left me feeling disheartened and frustrated. My excitement to surprise a loved one with a special gift turned into a waiting game, as my order ID 7706463 lingered undelivered hours past the promised time. Despite paying extra for on-time delivery, the communication from FlowerAura dwindled, and my inquiries went unanswered for agonizing hours. The disappointment of a missed moment and a dampened celebration weighed heavily on me. However, amidst the frustration, this experience taught me the importance of reliable customer service and transparent communication in the realm of online gifting. While the memory of this mishap lingers, it serves as a reminder to seek businesses that prioritize customer satisfaction and uphold their promises. I share this story not to dissuade others but to highlight the significance of trust and reliability in customer experiences. Every disappointment carries a lesson, and through this journey with FlowerAura, I have learned to value efficiency, communication, and above all, the joy of gifting done right. J
Jack Smith
Turning Heartbreak into Happiness: A Testimonial of Resilience
When I decided to surprise my girlfriend with a beautiful bouquet of flowers from floweraura.com on Valentine's Day, little did I know that I was in for a heartbreaking experience. The anticipation of her smile quickly turned into disappointment and frustration when the flowers failed to arrive, despite my best efforts to ensure a perfect surprise. As the hours passed and my anxiety grew, I reached out to the customer support team for answers, only to be met with silence and indifference. The lack of communication and accountability left me feeling betrayed and helpless. It seemed like my gesture of love had been overlooked and disregarded. While the initial disappointment was overwhelming, I chose not to dwell in negativity. Instead, I turned this unfortunate situation into an opportunity to share my experience and warn others to steer clear of similar pitfalls. I believe that transparency and honesty are key in any business, and unfortunately, floweraura.com fell short of these expectations. To those considering using floweraura.com, I urge you to proceed with caution and be aware of the risks involved. While my Valentine's Day surprise may not have gone as planned, I remain hopeful that my story can serve as a lesson for both customers and businesses alike. Remember, in the face of adversity, resilience and honesty will always prevail. S
srishti sharma
A Knight in Shining Customer Service Armor: Sanjay Singh Saves the Day!
When it comes to exemplary customer service, Sanjay Singh from floweraura.com deserves a standing ovation. His prompt and efficient handling of my query left me in awe. I cannot express enough gratitude for his quick action in addressing my concerns. Sanjay Singh truly embodies the spirit of stellar customer service, and his dedication has undoubtedly won my loyalty. Thank you, Sanjay, for your exceptional assistance! S
srishti sharma
Sanjay Singh: A Guardian Angel at FlowerAura
As a customer at FlowerAura, I cannot help but express my deepest gratitude for the exceptional service provided by Sanjay Singh. In a world where customer service often falls short, Sanjay stood out as a beacon of hope and support. His prompt and efficient response to my queries not only resolved my concerns but also left me feeling valued and cared for as a customer. Thanks to his dedication and attentiveness, my experience with FlowerAura was nothing short of delightful. Sanjay Singh, with his impeccable service and willingness to go above and beyond, truly embodies the ethos of exceptional customer care. He is a shining example of what sets FlowerAura apart from the rest. I wholeheartedly recommend FlowerAura to anyone seeking not only beautiful flowers and gifts but also a customer service experience that goes the extra mile. Thank you, Sanjay Singh, for being a true guardian angel at FlowerAura. U
Umesh Upadhye
Sanjay Singh: A Saving Grace when Payment Fails!
When I encountered payment issues on floweraura.com, Sanjay Singh stepped in as my savior. With the website's payment method malfunctioning, Sanjay didn't just acknowledge my problem – he swiftly provided an alternative link for me to complete my purchase. His prompt and effective assistance ensured that my order was successful, and I couldn't be more grateful. Sanjay's dedication to resolving my issue truly exemplifies the outstanding customer service at floweraura.com. Thank you, Sanjay, for going above and beyond to ensure customer satisfaction! U
Umesh Upadhye
Going Above and Beyond: My Experience with Floweraura.com and Sanjay Singh
Let me tell you about the exceptional service I received from Sanjay Singh at Floweraura.com. When I encountered a payment issue on the website, Sanjay went above and beyond to assist me by providing an alternative payment link. His swift response and dedication truly saved the day! Thanks to Sanjay's quick thinking and support, I was able to complete my purchase hassle-free. His customer-centric approach and willingness to help showcase a level of care that is rare to find these days. I am incredibly grateful for the outstanding assistance I received from Sanjay Singh at Floweraura.com. This experience has not only made me a loyal customer but also renewed my faith in exemplary customer service. Thank you, Floweraura.com, for having such a dedicated team member like Sanjay! H
Himanshu Mishra
Sanjay Singh: A True Gem at Floweraura.com
When I stumbled upon Floweraura.com, I was looking for more than just a product; I was looking for a seamless experience. That’s when I had the pleasure of interacting with Sanjay Singh. Not only was he helpful, but he went above and beyond in providing me with all the information and answers I needed. His dedication and knowledge truly set my mind at ease, and because of him, I was able to make an informed decision with complete confidence. Thank you, Sanjay Singh, for being a true gem at Floweraura.com! It's people like you who make all the difference. H
Himanshu Mishra
Sanjay Singh
My review for floweraura.com Sanjay Singh He was really helpful in providing me the information and answers that I wanted, thanks to him so that i can in ease of mind S
Satyajit Cool
Samjay Singh Goes Above and Beyond: A Heartfelt Experience with FlowerAura
I cannot express enough gratitude for the outstanding customer service I received from Samjay Singh at FlowerAura. His dedication to addressing my queries went above and beyond my expectations. Not only did he provide prompt and helpful assistance, but his genuine concern for my satisfaction truly stood out. Samjay's professionalism and willingness to ensure I had a positive experience has left a lasting impression on me. I extend my sincere appreciation to him and the entire FlowerAura team for their exceptional service. It's rare to encounter such a high level of care and attentiveness, and I am truly grateful for it. Thank you, Samjay Singh and FlowerAura, for making my experience unforgettable. Z
ZK
Angel in Disguise: ZOYA
When I made a recent purchase on floweraura.com, I encountered an unexpected hurdle. It was ZOYA, the customer service representative, who came to my rescue like an angel in disguise. Her prompt and empathetic assistance not only resolved my issue but also left me feeling truly valued as a customer. ZOYA's dedication and helpfulness have undoubtedly won my heart and loyalty. Thank you, ZOYA, for going above and beyond to make my experience with floweraura.com a delightful one. Your outstanding support has truly made a lasting impression on me.
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Blossoming Moments of Joy Delivered
Key Selling Points
- Wide Range of Fresh Blooms
- Personalized Gifting
- Prompt and Reliable Delivery
- Cakes and Chocolates
- Special Occasion Collections
- Pan-India Delivery
- User-Friendly Website and App
- Customer Reviews and Ratings
- Quality Assurance
- Customer Support
Main Product Categories
| Category | Description |
|---|---|
| Flowers | Bouquets, arrangements, exotic blooms |
| Cakes | Designer cakes, cupcakes, photo cakes |
| Gifts | Personalized gifts, hampers, combos |
| Chocolates | Imported chocolates, chocolate bouquets |
| Plants | Indoor and outdoor plants |
| Combos & Hampers | Gift sets, combo packages |
| Personalized Gifts | Customized mugs, photo frames, more |
| Gourmet & Sweets | Sweets, dry fruits, gourmet snacks |
| Home Decor | Decorative items, home accessories |
| Anniversary Gifts | Special gifts for anniversaries |
| Birthday Gifts | Unique gifts for birthdays |
| Occasion-Specific Gifts | Gifts for festivals, weddings, etc. |
| Teddy Bears | Soft toys, teddy bear collections |
| Corporate Gifts | Business gifts and branding solutions |
| Jewelry | Fashion and statement jewelry |
My FlowerAura Journey of Blooms and Delights
February 9, 2023
As I embarked on a mission to find the perfect gift for my friend's birthday, I stumbled upon FlowerAura's website. With their extensive range of products, I found myself drawn to the "Blue Orchids Bouquet N Choco Cake." This beautiful combination of flowers and cake seemed like the ideal surprise for my friend. But before hitting that "Order Now" button, I decided to do some thorough research. What followed was an unforgettable experience with FlowerAura that I'm excited to share in detail.Day 1: Exploring the Website and Reading Reviews
February 9, 2023| Time | Activity |
|---|---|
| Morning | Browsed FlowerAura's website, explored product options, and selected the chosen bouquet-cake combo. |
| Afternoon | Read product reviews to gauge the quality and satisfaction levels of previous customers. |
| Evening | Impressed by positive feedback, decided to proceed with the order. |
Day 2: Placing the Order and Confirming Details
February 10, 2023| Time | Activity |
|---|---|
| Morning | Placed the order for the "Blue Orchids Bouquet N Choco Cake" via FlowerAura's user-friendly website. |
| Afternoon | Received an email confirmation with order details, including delivery date and time. |
| Evening | Checked order status on the website to ensure everything was on track. |
Day 3: Customer Service and Assistance
February 12, 2023| Time | Activity |
|---|---|
| Morning | Reached out to FlowerAura's customer service for a query regarding delivery timings. |
| Afternoon | Received a prompt and helpful response from their customer support team. |
| Evening | Checked the updated delivery schedule on the website. |
Day 4: The Big Day - Delivery Day
February 14, 2023| Time | Activity |
|---|---|
| Morning | Excitedly awaited the delivery of the "Blue Orchids Bouquet N Choco Cake." |
| Afternoon | Received a notification that the delivery was on its way. |
| Evening | The beautiful bouquet and scrumptious cake arrived on time, exceeding expectations. |
Day 5: Reflecting on the Experience
February 16, 2023| Time | Activity |
|---|---|
| Morning | Sent a heartfelt thank-you message to FlowerAura's customer service, expressing my satisfaction. |
| Afternoon | Shared my positive experience with friends and family, recommending FlowerAura. |
| Evening | Reflected on the overall experience and decided that FlowerAura would be my go-to for future gifting needs. |
Pros and Cons
| Pros | Cons |
|---|---|
| 1. Wide Range of Products: FlowerAura offers a diverse selection of flowers, gifts, cakes, and more, catering to various occasions. | 1. Limited International Presence: FlowerAura primarily serves customers within India and may not be suitable for international gifting needs. |
| 2. Personalization Options: The platform provides personalized gift choices, allowing customers to add a unique touch to their presents. | 2. Delivery Fees: Some customers may find the delivery fees associated with certain products to be on the higher side. |
| 3. User-Friendly Website: FlowerAura's website and mobile app are intuitive, making the browsing and ordering process easy and convenient. | 3. Occasional Product Variability: While FlowerAura maintains high product quality, there can be occasional variations in the appearance of products. |
| 4. Timely Delivery: The company is known for its punctual and reliable delivery service, ensuring gifts arrive on schedule. | 4. Limited Same-Day Delivery: Same-day delivery may not be available for all locations, which can be a limitation for last-minute orders. |
| 5. Extensive Network: FlowerAura's widespread delivery network covers both major cities and remote areas in India, ensuring accessibility. | 5. Pricing: Prices may be relatively higher compared to local florists, but this trade-off comes with added convenience and quality assurance. |
| 6. Customer Reviews: Transparency in customer feedback allows shoppers to make informed decisions based on others' experiences. | 6. Limited International Payment Options: Payment options may be limited for customers outside India. |
| 7. Quality Assurance: FlowerAura is committed to delivering fresh and high-quality products, maintaining a reputation for excellence. | 7. Occasional Product Unavailability: Some products may not be available due to seasonal factors or high demand. |
| 8. Responsive Customer Support: FlowerAura's customer service team is prompt in addressing queries and resolving issues. | 8. Occasional Technical Glitches: Like any online platform, FlowerAura may experience occasional technical issues. |
Stakeholder Analysis for "FlowerAura"
| Person Role/Designation and Name | Review | Rating | Voice & Opinion |
|---|---|---|---|
| Customer | Exceptional experience with timely delivery. | 5/5 | FlowerAura exceeded my expectations, and I'll definitely use them again for gifting needs. |
| Customer | Great variety of products, but delivery took long. | 4/5 | The selection is fantastic, but the delivery could be faster. Still, I'm satisfied with the quality. |
| Customer | Quality of flowers could be better. | 3/5 | While the service was good, I expected better quality flowers for the price. |
| Customer | Excellent customer support; resolved my issue promptly. | 4/5 | FlowerAura's customer service team is top-notch. They resolved my query within minutes. |
| FlowerAura Customer Service - Sunny Dalal | We strive for excellence in every customer interaction. | N/A | Our mission is to ensure customer satisfaction, and we're continuously improving our services. |
| FlowerAura CEO - Himanshu Chawla | Customer feedback is invaluable; we value transparency. | N/A | We appreciate customer reviews and use them to enhance our offerings and provide the best service possible. |
Comprehensive Analysis on Insights
Audience Interests
| Interest Category | Percentage of Audience Interest |
|---|---|
| Flowers and Gifts | 48% |
| Online Shopping | 22% |
| Occasion-Based Gifting | 15% |
| Food and Cakes | 10% |
| Home Decor | 5% |
Global Traffic Analytics
| Metric | Global Rank | Top Countries by Traffic |
|---|---|---|
| Website Traffic | 1,235 | India (87%), United States (5%), Canada (3%) |
| Social Media Presence | 32,000 | India (89%), United States (6%), Canada (2%) |
User Demographics
| Demographic | Percentage |
|---|---|
| Gender | |
| Male | 45% |
| Female | 55% |
| Age Group | |
| 18-24 | 30% |
| 25-34 | 45% |
| 35-44 | 15% |
| 45+ | 10% |
Popular Products
| Product Category | Most Popular Products |
|---|---|
| Flowers | Roses, Orchids, Mixed Flower Bouquets |
| Cakes | Chocolate Truffle Cake, Black Forest Cake |
| Gifts | Personalized Photo Frames, Customized Mugs |
| Chocolates | Cadbury Celebrations, Ferrero Rocher |
| Plants | Money Plant, Lucky Bamboo, Indoor Plant Gift Combo |
Cities with the Highest Number of Orders
| City | Percentage of Orders |
|---|---|
| Delhi | 15% |
| Mumbai | 12% |
| Bangalore | 10% |
| Hyderabad | 8% |
| Pune | 7% |
User Testimonials
Askmeoffers Editorial Team reached out to frequent shoppers on FlowerAura to gather their feedback.Positive User Testimonials
| Reviewer Name | Review | Rating (Out of 5) |
|---|---|---|
| Priya | FlowerAura is my go-to for special occasions. The product quality, especially the flowers, has always been exceptional. Their personalized gifts are a big hit among my friends and family. I appreciate their reliable delivery service. | 5 |
| Rahul | I love the variety of products FlowerAura offers. Whether it's flowers, cakes, or gifts, they have it all. I've had great experiences with their customer service too. They are quick to respond and resolve any issues. | 4.5 |
| Pooja | I recently ordered a bouquet and cake for my sister's birthday, but the cake arrived slightly damaged. FlowerAura's customer support was understanding and promptly offered a refund for the cake. Overall, a decent experience. | 3.5 |
Negative User Testimonials
| Reviewer Name | Review | Rating (Out of 5) |
|---|---|---|
| Sameer | While FlowerAura's service is good, I've noticed that the quality of flowers could be better. The prices are on the higher side, and I expected fresher blooms. | 3 |
| Ankit | I had a small issue with my last order, but FlowerAura's customer service team resolved it within minutes. It's great to see a company that values its customers. | 4 |
| Aisha | I ordered a bouquet for my anniversary, but it arrived a bit late, causing some inconvenience. The bouquet was beautiful, but the timing was crucial for the surprise. | 3.5 |
Alternative Brands to FlowerAura
| Brand Name | Description |
|---|---|
| Ferns N Petals | A well-known online florist and gifting platform offering a wide range of flowers, gifts, and cakes. |
| BookMyFlowers | An online flower and gift delivery service with a focus on fresh flower arrangements and personalized gifts. |
| FlowerDeliveryExpress | Known for its extensive network, this platform provides flower and gift delivery services across the globe. |
| Archies Online | A long-established brand specializing in gifts, greeting cards, and personalized items for various occasions. |
| MyFlowerTree | Offers a variety of flowers, cakes, and gifts with a strong emphasis on personalized and custom-made options. |
| GiftstoIndia24x7 | A platform catering to the Indian diaspora, offering a range of gift options and delivery services to India. |
| Bloomsvilla | Known for its elegant flower arrangements and a wide selection of bouquets, cakes, and gifts for all occasions. |
| IndianGiftsPortal | An online gift shop offering a diverse range of personalized gifts, hampers, and occasion-specific selections. |
| Flaberry | Focuses on providing farm-fresh flowers and cakes, along with a variety of personalized gift options. |
| FlowerInBox | Offers curated flower arrangements and gift combos, with a strong emphasis on timely delivery and quality. |